5/5
GoogleExcellent estate agents , if I ever move again Naylor Powell are the ones for me
Agent replied · 22 October 2024
Thank you, it is great to be working with you on your purchase property.
Trusted Agent profile
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Naylor Powell estate agents in Gloucester, Stonehouse and Newent
★★★★★
577 reviews across 3 offices and 2 platforms
Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
Naylor Powell's three offices, most reviewed first. Each has its own page.
- Naylor Powell GloucesterUnit C, The Barge Arm East, The Docks, GL1 2DQ204 reviews · 192 on Google (4.7)17 in the last 90 days
- Naylor Powell StonehouseRegent House, 1 Bath Road, GL10 2JD199 reviews · 187 on Google (4.9)0 in the last 90 days
- Naylor Powell Newent1 High Street, Newent, GL18 1AN198 reviews · 186 on Google (4.9)24 in the last 90 days
Latest reviews from every Naylor Powell office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleNiamh and Toby was amazing. They keeps us in contact with everything that was happening. Highly recommend. 10/10 😊 …
Agent replied · 10 November 2024
Thank you for the positive feedback. Very pleased to see Niamh and Toby were able to assist and gave a positive experience. Hope the move has gone well and if you need our help in the future do not hesitate to contact us :)
5/5
GoogleJasmine Simpkins Was very easy to deal with she was a good communicator with all the details to hand
Agent replied · 22 October 2024
Thank you Reuben for your kind feedback.
5/5
GoogleNaylor Powell and Jasmine Simpkins were excellent throughout the process of my sale. They did a fantastic job finding a buyer and provided a lot of assistance and patience in getting our sale completed. I would highly recommend Naylor Powell!
Agent replied · 22 October 2024
Thank you for your review and the Stonehouse team wish you well in your next chapter.
5/5
GoogleJasmine provided a pre-valuation on our house pending building works that will commence soon. She was very considerate and friendly and had clearly done homework on the location and likely prices should we decide to sell. Very good service offered by NP.
Agent replied · 22 October 2024
Thank you for your valued feedback, do let us know if we can assist you in the future,
1/5
GoogleProperty valuation vastly over inflated to gain market share on one of our properties, the other priced purely to sell to a potential purchaser whose offer had been declined in the area. After sale paid 2 thirds of the bill whilst …
Agent replied · 13 May 2026
Naylor Powell were employed to sell a property for this client. The property was sold at an agreed price which the client confirmed he was happy with. At no point during the transaction did this client raise that he was unhappy with any … More
5/5
GoogleDuring a very tricky period of my life I entrusted Adam Davis at Naylor Powell Newent, to manage the sale of my house. Adam was very sensitive to the more than usually fraught nature of the house sale and when I was presented with health …
5/5
GoogleI was one of those people that always wondered why you needed an Estate Agent, surely you can just do it yourself. For anyone else wondering….no you absolutely can’t!!! …
Agent replied · 26 August 2024
Thank you for taking the time to leave such a detailed and positive review. It is greatly appreciated! Adam, Scott and the rest of the team at Naylor Powell wish you all the best in your new home.
5/5
GoogleAs first time buyers, we couldn’t ask for a better estate agents with Scott and Adam. We were constantly updated with the progress of the applications, and even when encountering issues within the chain, they were there to support us and …
5/5
GoogleHighly recommend Naylor Powell! Adam and Scott in particular have been very helpful throughout and have supported us in any way they could. Have never had any trouble getting hold of someone who could help us and if they are out of office …
5/5
GoogleNaylor Powell Newent was just what me and my partner needed to help us resolve our housing needs. Adam and all of the team there were fantastic at aiding us and thankfully we now have all the information we need. Special thanks to Scott as …
Agent replied · 26 November 2023
Thanks for the feedback John. All of the team at Naylor Powell Newent wish you all the very best in the future.
5/5
GoogleSo pleased I went with Naylor Powell. Scott has not only been professional from day 1 but friendly and a pleasure to deal with, also informative throughout. My thanks to Adam and Maria too …
5/5
GoogleWhilst we didn’t end up purchasing a property through Naylor Powell, this was at no fault of Scott who was brilliant throughout . Friendly , welcoming , and professional, Scott put us at ease as first time buyers who have no clue what …
5/5
GoogleThe entire process of selling our house with the Naylor Powell team in Newent was excellent. From the initial valuation through to securing a suitable buyer, Scott was very professional, enthusiastic and attentive. He made sure he was …
5/5
GoogleHighly recommend the Gloucester office. I was selling my brother's house as Executor of his estate and found the team of Laurie, Olivia, Toby and Niamh handled things sensitively, efficiently and professionally. Nothing was too much trouble. Special thank you to Niamh who liaised effectively with solicitors to ensure completion happened smoothly. Thank you.
Agent replied · 10 November 2024
Thank you for the kind and positive review. It was a pleasure working with yourself and great to see you had a great experience. If you ever need our help in the future we will be delighted to assist :)
5/5
GoogleVery efficient & kind, made the process a lot easier, I would highly recommend
Agent replied · 22 October 2024
Thank you Hetty, wishing you well in your new home.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you very much for the 5 star review :)
5/5
GoogleNiamh was so helpful and knowledgable on the process whilst we purchased our first house. Niamh was always available and ensured that all of our queries were answered promptly. I would highly recommend.
Agent replied · 22 October 2024
Thank you very much for the positive review. It is great to see Niamh has helped you throughout the process of buying your first home. We hope you settle in well to the new home on completion day and happy to assist if you ever need our help again in the future :)
5/5
GoogleVery happy with the friendly, informative and efficient service provided by Laurie, Olivia and Niamh. Very responsive to both emails and calls during both my daughters flat purchase and my house sale, would definitely recommend and will also use in our next house move.
Agent replied · 22 October 2024
Thank you for the kind and positive review. It was a pleasure to work with yourself and your daughter on the two properties. If you ever need our assistance in future we will be delighted to help :)
5/5
GoogleBuying a first home all on my own is hard work, but Jasmine and co have been helpful and enthusiastic, helping me line up all the details and documents I will need. So nice to have pro-active people who chase me, as I am forgetful!
Agent replied · 22 October 2024
Thank you for your kind feedback, it has been a pleasure working with you.
5/5
GoogleJasmine and her team have been great. Jasmine is very efficient, helpful, friendly and professional in every way. Kept me updated. Nothing is too much trouble
Agent replied · 22 October 2024
We are pleased that you had a positive experience with us, wishing you well in your next chapter.
5/5
GoogleThank you to Niamh and Olivia for your constant updates and support in finalising the sale of my property.
Agent replied · 22 October 2024
Thank you for the positive review. I am glad the team have assisted with getting the sale through for yourself. If you need our help in the future we would be delighted to help:)
1/5
TrustpilotLIES LIES AND MORE LIES TO VUNERABLE PEOPLE
Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as appallingly as you can imagine and they can get away with it. They have no moral compass and they don’t give a foof about tenants regardless of their capability. Just when you think your last letting agent was the worst in the world, there comes along another champion called Naylor Powell. If you’re a tenant runs for the hills, they lie and lie and lie and lie, catch my drift. They love evictions as it means more fees for them. Everything is done in the landlords favour not the tenants. I am now evicted and homeless and thank god I now have nothing to do with this bunch of Arfur Daleys, im sure Naylor Powell will be revelling in the profits. Recently I send Marc Fox a load of pictures regarding the current condition of the garden, he told me in writing that I don’t need to touch the garden and im not expected to make improvements on the garden. I did what he suggested, after all he is the property manager and the Final Inspector too. Now what a pile of lies, the landlord is asking for £150 towards her tidying the garden. I did what Marc Fox told me now the landlord is trying to rip me off and Marx Fox is letting it happen. I had previously been evicted by my last landlord, when I viewed THE house that I rented Chealsea Searle told me that would not happen this time and the landlord would not sell and evict me. What a pile of rubbish and lies, 4 months later I get an eviction notice, lies lies lies. I was used to fill a gap from the landlords attempt to sell it ‘to’ wanting to put it back on the market. They did not tell me this at the viewing that the landlord has previously tried to sell the house before renting it to me. I have severe mental health problems and they put me through this legal stuff yet again. I was evicted again and im now homeless. I have no job, I have no money, I am homeless and I have severe mental health problems. Marc Fox is a lying disgrace as property manager, he could not spell his name let along spell professionalism, maybe he could spell lies as he is an expert at it. TDS insists when you open a dispute that you have tried to negotiate with the landlord and letting agent, they are all refusing, they are forcing me to dispute and lie to TDS that I have tried to negotiate. Naylor Powell are taking the interest money from my deposit but they are not following the guidelines’ or handing the final inspection independently or professionally. When I left the property on 08-08 Marc Fox told me to my face at the doorstep, ‘I will recommend to the landlord that your full deposit be returned to you asap and I don’t see why it won’t. This is more lies. They are withholding money off me for the rear garden which was an abysmal mess before I moved in but the landlord want £150 because it’s a tad more overgrown than it was before. Marc Fox is certainly not in my corner like he was when he was talking to my face. They are trying to claim money for things that are not even in the final report, plus these are things that the landlord is responsible for not me. I would love to say what these people really are, and Mr Birt the owner is just as bad. I won’t say what I really think as it won’t get published. I have [proof of everything but they still insist in putting a vulnerable person through all this, I just want my full deposit back but it looks like I have to fight this in the TDS dispute scheme. The landlords is being spiteful and withholding my money and Marc Fox is ignoring the TDS guidelines and telling me the landlord is refusing to negotiate. So why has he changed his tune after talking to me at the property? Back stabbing bar stewards. Another thing worth mentioning, when I received the eviction notice, they added the court fees to my account even though the judge had not made any ruling on the fees, I went crazy and gave mr Fox a lot of abuse, He told me I would have to pay the court fees, when I asked for the legislation that says this he backed down and removed the court fees from my account. The judge ruled that I did not have to pay the court fees. So Marc Fox would like to claim they do everything by the book, this is more lies, this was another illegal MOVE. Tenants avoid these guys like the plague, landlords will probably love these guys, they will love the landlords as they only care about making money and charging fees. Scamming and ripping off poor tenants is a daily process for these people. Regards Robert
5/5
GoogleFirst time buyer and all I can say it was a great experience. Niamh worked super hard and kept me informed throughout, no task was too much trouble including helping me print the documents when my printer ran out of Ink. Highly recommend Naylor Powell if you want a super easy process, cant fault them.
Agent replied · 22 October 2024
Thank you for the kind and positive review. Glad you have had a good experience with ourselves. We hope you are happy in your new property and are here to help if you need us in the future :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Naylor Powell is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Naylor Powell and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 2025
2025 1 Gold The British Property Awards 2025 winners
- Local Gold (1)The British Property Awards 2025
2024 1 Gold The British Property Awards 2024 winners
- Local Gold (1)The British Property Awards 2024
Source: The British Property Awards winners lists, as published, linked by year.
Want Naylor Powell to help?
Send Naylor Powell a message.
Questions about Naylor Powell
Which Naylor Powell office has the most reviews?
Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.
Where are the Naylor Powell offices?
The three Naylor Powell offices, by town:
- Gloucester: Unit C, The Barge Arm East, The Docks, Gloucester, GL1 2DQ
- Newent: 1 High Street, Newent, GL18 1AN
- Stonehouse: Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Has Naylor Powell won any awards?
Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
