Trusted Agent profile
★★★★★
355 reviews across 2 offices and 2 platforms
Move On has two offices, in Poole and Motherwell. Together they have 355 reviews on two platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Move On's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Move On, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAt the time of needing to find a new tenant Move On acted promptly and efficiently. They responded quickly to all forms of communication. On viewing the property initially, they suggested that they could let it within a week and then proceeded to deliver on time, couldn't ask for more than that!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI had the misfortune of renting a room through Move On for the past couple of years and all I can say they are epitome of what is wrong with rental agencies in this country. They were constantly late on replying to queries and repairs. I had no light in my bathroom and no extractor fan for months and it was only after pestering them constantly did they bother to do anything about it. There were constant unannounced intrusions into the building, especially for viewings, even though that is a requirement they are meant to adhere to. When I left, they had the sheer greed and audacity to try and take the majority of my deposit for spurious reasons (including a claim for £150 for a new mattress!) Luckily I was able to get most of this back through the deposit protection scheme via disputing it. My advice is, if you see a room for rent and it's operated by Move on, run away!NegativeResponsiveness, Quality, Professionalism
4/5
GoogleRating only, no written review.
5/5
GoogleMove on were very professional, helpful and stress free help for selling our home.
Thanks again for using Move On Estate Agents Lee, we really appreciate your kind words and your gift on completion of your move. Thankyou :)
5/5
GoogleCan't thank Craig enough for giving us the confidence to put our property on the market! Excellent service throughout and he has been keeping us updated with local properties to help with our next move! The marketing photos looked great and Craig was always on hand for any questions. Big Thank you from Lee & LouisePositiveResponsiveness, Quality, Professionalism, Value
thanks again for using Move On Estate Agents Louise! Lisa and I really appreciate your business and glad we achieved a fantastic result and sale price for you. ..... Craig
5/5
GoogleWhere do I begin? I have sold 3 properties in the past 4 years and the service from Craig and his team has been the best by a mile. From the initial enquiry to arranging viewing and communicating offers Craig has been on the ball. The way everything has been arranged with regard to viewings made life so much easier and any queries we had were answered straight away. I honestly wont use anyone other than Craig as an estate agent from now on. Move on has all the services that the big estate agents offer but with the kind of personalised service that you only get from someone passionate about customers. Thanks so much Craig !PositiveResponsiveness, Professionalism, Value
Thankyou so much to you and all your family Tony for supporting our business, and for your kind words. It has been an absolute pleasure dealing with you and look forward to being of assistance any time in the future when you require us.
5/5
GoogleUsed Craig before to initially sell our house which he did really quickly. Tremendously professional service and took great photos of the house to help it get a lot of views quickly. He was always available to help with any queries we had. He also let us know about new houses coming onto the market and helped us find our dream home. He has since sold my mother in laws house as well and we would always recommend his services. Thanks Craig!PositiveResponsiveness, Quality, Professionalism, Value
thanks David!
5/5
GoogleRating only, no written review.
1/5
GoogleNo response
5/5
GoogleGood staff, all done on time. I highly recommendPositiveProfessionalism
5/5
GoogleSuch amazing, lovely staff! Very helpful, professional, and just amazing! Thank you so much!
5/5
GoogleWith Move On our moving was smooth, this agent is a professional with quick response.PositiveResponsiveness, Professionalism
5/5
GoogleThe staff were very professional, really quick and did exactly what they said they would. I love my new flat thankyouPositiveResponsiveness
5/5
GoogleI'm really happy for choosing the Move On rentals, the employees are super attentive, charismatic and competent. Thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing and friendly staff who are more than happy to help with anything. Its difficult to operate during a lockdown and Move on's standard of service didnt suffer in the slightest! Would recomend to everyone!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAdam & Tabitha at MoveOn have been so helpful and friendly during a recent rental move, making the process simple and easy- especially during Covid-19. Thankyou!PositiveResponsiveness, Professionalism
1/5
GoogleReally bad experience as a tenant. Nearly a week without hot water in the shower, reported to Move On several times by different tenants without any response. A leak in the kitchen's ceiling for months, again reported many times with promises that it would be fixed but without actual work done. Not recommended at all.NegativeResponsiveness, Professionalism
5/5
GoogleMy experience with MoveOn from the moment I called to check if a property is available (to which I was told it was not, and then recommended the perfect flat I am living in now) to the constant care and attention I have received since beginning my tenancy has been flawless, My viewing was dealt with by Adam who was very friendly, efficient and professional, the moving process was easy and professional (despite the difficulties with Lockdown and social distancing) and I would like to commend Tabitha above all else as she has been quick, kind and professional with the multitude of questions and concerns I have had along the way giving me complete confidence in their services, and the service does not end once the move is completed as she continues to help with every query I have had to the best of their ability in a very friendly and timely manner. I have had some very bad experiences with estate agents in the past with companies like House and Son yet with MoveOn there has not been a single thing I could complain about, I would highly recommend MoveOn as an estate agent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAdam, the estate agent was fantastic!! He was incredibly upbeat and very helpful with all the questions that we've asked. Whenever we've had further queries we've emailed them and got a response either later that day or the following morning. All the women in the main office that we have also spoken to in person have been very friendly and so efficient!!! Everyone has been keeping us very safe with distancing and wearing masks too which is important for nowadays!!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleIf I could put 0 stars I would. The lack of communication has been shocking both on the phone and in store! Spoke to someone in store who was extremely rude! Very unhelpful as currently have an on going issue with water, this has been going on for over a week and I am STILL waiting for this issue to be resolved! Shocking service and communication would not recommend!
1/5
GoogleSince moving to the area I was recommended to use this agency by a friend who used them. I now no longer speak to that friend all because of Move On. They are a very manipulative company who take it upon themselves to walk into your home whenever they see fit all in order to maximise sales and profit. The office, the staff, it is all very nice seemingly until you choose to leave, such as you do after a period of time and they want to keep your money and penalise you for things they cannot prove was you. They blamed my other house mates for agreeing viewing times and played us off of each other, they really are very good at mind games. In fact I can predict the moment this gets posted, I will get an email, a voicemail pleading with me to take the post down so we can talk it through and sort out the issues. They are unresolvable, you shouldn't have taken advantage of your costumers for so long when you did and the fact we are now prepared to stand up for ourselves and write honest feedback shows that there is now more than just the odd dissatisfied customer. Please do not ring me as I will not remove this post, let the people decide whether they want to use you, but at least give them the true facts to make an informed decision.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole has the most, with 178 reviews rated 4.4 out of 5, followed by Motherwell with 177.
The two Move On offices, by town:
Yes. In The Trusted Agent 2026 awards, Motherwell won Trusted Agent.
