5/5
Rating only, no written review.
Trusted Agent profile
★★★★★
355 reviews across 2 offices and 2 platforms
Move On has two offices, in Poole and Motherwell. Together they have 355 reviews on two platforms, rated 4.7 out of 5 overall.
345
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
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Move On's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Move On, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
excellent service, lovely staff, highly recommended, would always choose move on for future reference.
Thank you William. We try very hard to give an excellent service. We wish you all the best in your new home. kind regards from all the team at Move ON
1/5
Expect an unfair amount to be taken from your deposit when you move out even if you arguably left many things in the property in a better state than when you moved in. Make sure to clean the soap box on the washing machine because apparently that's a big no no and grounds to charge at least an hour for a cleaner, as is accidentally leaving some pizza trays in the oven. Even though you may have spent over an hour cleaning the oven beforehand ..that'll be another hour for the cleaner! Leaving a bottle of bleach in the bathroom ..you are a terrible human being, another hour for them to toss it in the bin for you! Stains that were present all over the kitchen before you moved in, that'll be yet more hours for the cleaner. The use of this cleaner amounted to over £100 being taken from my deposit ..You'd think with these prices the cleaner must be raking it in ..but clearly not making that much money, because this "cleaner" doesn't even have a VAT number, nor a proper invoice (so, who knows how many hours was ultimately charged by this cleaner). Proof that the cleaner did this work was also never provided, despite promised. The deposit dispute system is a complete farce, and given the landlords are their customer ..they're never going to side with you so I'd advise not bothering!
Dear Barry, I am sorry you feel this way. At Move On we try to be as transparent as possible, hence we routinely come out to a property prior to them leaving to explain what will be expected. Along with this you are given a check list. Sometimes, unfortunately, we have to use the dispute service where an amicable solution cannot be resolved. The external dispute service is extremely fair and will only make a decision on factual evidence, I can assure you they do not side with any party. Regards Sharon Canning
4/5
Used Move On for around 8 years. Great team back there. I am working mainly abroad so its good to know anything that needs sorting gets immediate attention. Thanks Christine, Nikki and the team!
Hi Andy. Many thanks for the review. 8 Years wow, time goes so quick. kind regards Sharon
5/5
After 15 years of living in my home ,i had to move out...ahh!.... Move on were amazing i cannot fault them.They took ,what was otherwise a stressful situation, all of the stress away.Friendly team with great attitudes ,helpful to the max.They went above and beyond to solve any issues that did arise.(minor ones ).. I have,and will continue to recommend them to anyone i know that finds themselves in the same situation as i was. To all the `move on ` team... i thank you.!!! nickie xx
Thank you Nickie for your kind comments. At Move On we strive very hard to give great service. As the owner, it is always lovely to receive positive comments about the 'Move On' experience and the whole team appreciate being rewarded with comments such as this, as they very often, go beyond the call of duty. Thank you again. Sharon
5/5
From the very beginning we felt in safe, professional hands. Everyone we dealt with was enthusiastic and wanting to get the best result for us the client. We were updated regularly on viewings and progress and advised according to the experience of the staff as to the best way forward. We achieved the best possible result and we cannot recommend highly enough. Thank you Move on!
Thank you Jane, I am so glad to read your positive comments. kindest regards Sharon Canning
5/5
The team at MoveOn do a great job in managing my professionals HMO. Their regular reports are thorough and they are very good at communications. They are well organised and always very pleasant to deal with. Keep doing what you're doing!
Thank you so much for the lovely review David. We all appreciate your kind words. Sharon
1/5
Myself and partner used move on rentals to move into a property last year. To begin with they were brilliant. Very good and kind and showed excellent customer service. It seemed as soon as we actually left the property there real attitude towards customers came through and it seemed they tried everything to not give us our deposit back. 2 weeks before we moved out if the property I even had someone come round who inspected the property and told me everything was fine and that we should get our deposit back. All of a sudden everything is wrong with the property, they've found leaks which we never had, damage to the door which had already happened before we move in, and because we left a small item in the garage we are now being charged £50 which I think is outrageous. It's a shame that a company which seemed so customer driven actually turned out to be another money grabbing business. Will not be using again and will be warning friends and family of this scheming business.
HI Kirsty, I was really sad to read your review. At Move On we strive to ensure our excellent service is maintained from beginning to the end. However, I have been informed by Nicky, that we have managed to amicably resolve your concerns. The whole team at Move On wish you well in your new home. kind regards Sharon Canning
5/5
I have used Move On Rentals for the last 10 years, the team have always been spot on, friendly, very helpful, professional and super easy to deal with. The team are the nicest bunch and are a credit to Sharon; from sorting minor issues, like arranging for boiler servicing to huge issues like bathroom leaks and floods they never fail to help out and get the job done. The MOR team take the stress out of being a Landlord. I look forward to another 10 years with MOR. Thank you Team for everything. Harry. A satisfied Landlord.
Hi Harry, thank you so much, we have enjoyed you being part of our growth in the last 10 years and we also look forward to another 10 years of working with you too. Kindest regards Sharon and the MOR team.
5/5
I chose Move on Rentals from various agents as the staff we spoke to were well informed, motivated and listened to what we wanted. I have 2 rental properties and live in France so it was important to have things in place to run smoothly. The staff of Move on are doing exactly this for me, everything pertaining to the properties is managed by them, and should there be the occasional glitch which does happen, it is handled with courtesy and speed. Thanks to Gina, Nicky, and Christine who is my first contact and always there to assist and all other friendly helpful admin. staff.
Thank you Penny. I will let the girls know your kind words. Gina, Nicky and Christine 'go beyond' on so many occasions and will appreciate your positive feedback. We know happy tenants means happy landlords. Being an overseas landlord, we also know we are your eyes and ears. We look forward to continuing the good work. kindest regards Sharon Canning
5/5
Coming in contact with services from Sharon and her team at Move on Lettings was a whole new level of wonderful experience. We've been involved in letting for many years either as tenants or Landlords and we both agreed Sharon, her team and her services were excellent and way above others by a mile away. They were thorough, highly professional, modern, courteous, experienced and way ahead in providing solutions for problems that had not even occurred. In other words, they had everything organized and sorted out to a T. All in all a good experience. We would recommend Move on Lettings highly.
Thank you Isi for your very kind words and wish you all the best in your new home. kindest regards Sharon
5/5
I highly recommend Move On. Low fees, professional service and great communication. there were a few problems with the flat when I moved in (which is pretty normal), but these were quickly addressed and fixed. A few months ago I renewed my contract for another year as I'm happy with the flat and the service.
5/5
Rented with move on for 2 years. I found they were always helpful, communicated well and speedy to act when repairs were needed to the property, Great team all round.
5/5
Have moved 4 times with MoveOn, a really friendly and knowledgable company, would recommend to anybody as they always try to match tenant with property.
5/5
I've been renting from move on for the last 3 years and think all the staff are amazing! Always welcoming and friendly and have a laugh with you! And have always been very helpful xx
5/5
I have been renting through Move On for over two years now, and I have always been satisfied with the service I have received. I'm always met with a friendly smile when I go into the office or a friendly voice when I call regarding maintenance issues. I would definitely recommend them to anyone looking to rent a property.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole has the most, with 178 reviews rated 4.4 out of 5, followed by Motherwell with 177.
The two Move On offices, by town:
Yes. In The Trusted Agent 2026 awards: Move On, Motherwell won Trusted Agent.
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