Move On reviews

★★★★★ 5/5

Google

Move on Sales and Lettings Team are amazing, they supported and facilitated a smooth process from when I viewed the property, to the stage of collecting the keys of the property. The after letting support was fantastic, constantly communicating with me and sending all the relevant documents for the property. I must really thank Waleria, Evie, Chemene and all the rest of the team for facilitating a smooth, stress free move. Highly recommend this letting agency.

Henry · 16 February 2026

★★★★★ 1/5

Google

Scammers and Unfair to Tenants Ignore the positive reviews, Move On Rentals is an absolute nightmare for tenants. They are total scammers who consistently look for ways to scapegoat you, blame you for their own issues, and nickel-and-dime you at every turn. My experience with them was nothing short of infuriating. Despite always paying rent on time, leaving my room spotless, and causing no damage, they unfairly deducted money from my deposit for bogus reasons. Their property maintenance is a complete joke. The front door is designed in a bizarre way, it locks automatically when shut, so if you accidentally leave your keys inside, you’re stuck. They never provided spare keys and had the audacity to claim no one had ever been locked out before, even though my previous flatmate was forced to spend an entire night in the kitchen after getting locked out. The appliances were a disaster. They provided a faulty oven and tried to pin the blame on me when it stopped working. The refrigerator was no better, it constantly froze food, turning everything icy. Instead of fixing it, they expected tenants to manually clear out the ice buildup. The heating situation was equally appalling. The house was freezing, yet Move On Rentals had the nerve to claim it was “warm enough” while we were shivering. Clearly, we tenants living in the house know better than the agency sitting in their office. They take zero responsibility for maintaining their properties and will do anything to squeeze extra money out of you. Save yourself the headache and avoid Move On Rentals at all costs, they are unprofessional, unfair, and outright exploitative.

Wasif · 4 June 2025

★★★★★ 5/5

Google

Where do I start! 2 weeks after move in to my home, Sharon deserves the biggest recognition. With a very COMPLEX sale and purchase, which caused sad & happy tears over the weeks and months. I need to say the biggest thanks to Sharon for helping push things through when things looked dull and a dream out of reach. This is going above & beyond. From the moment we viewed the house, we knew it was for us & Sharon did a wonderful job, accommodating our work hours for viewings, putting across our offer and ensuring we could turn the key in time for the 31st March deadline. If you need to sell or purchase - you won't be disappointed with the service. All staff were friendly & chatty on key collection.

Nicola · 20 April 2025

★★★★★ 2/5

Google

The only upside is Monica is an excellent and kind property manager which is why I can give more than 1 star. Mandy is not helpful whatsoever and has made our experience miserable. Firstly we moved into a mouldy flat which had carpets soiled with dog s**t and urine which took them over 2 weeks to acknowledge and fix while we had to sleep in the kitchen on a camp bed. Then they have the gall to deduct £426 from our deposit at the end of the tenancy for minor issues with cleaning such as crumbs in the oven and dust on the door panels and trying to pin existing damage such as chips to the kitchen units on us. We kept the flat in spotless, mould-free condition throughout the tenancy and spent over 3 hours cleaning at the end. We handed it back in an infinitely better condition than it was given to us and they really had to get the microscope out to find any issues. I look forward to getting every penny of our money back through the deposit protection dispute and can only express my profound disappointment that companies like this are ran in such a way.

Callum · 6 December 2025

★★★★★ 5/5

Google

The team at Move On Sales and Lettings have been exceptional throughout the process of the sale of my house. All of them, especially Sharon, the owner of the business has gone waaay beyond the extra mile to help chase people and progress things along. When I'll have another property to sell and/or rent, I wont think twice in engaging the exceptional services of Move On Sales and Lettings! If there would be 10 star on the review scale I would definitely rank it a 10 star service as will be forever grateful to them for everything that they have done for me. Thank you again everyone.

Nicoletta · 29 August 2025

★★★★★ 5/5

Google

Moving home is never an easy process, and even worse when it entails moving country as well. Throughout the process of finding an apartment and then filling in all the necessary documents, Move On and in particular Beth and Chemene made a difficult task much easier by providing patient and professional help.

Timothy · 16 April 2025

★★★★★ 4/5

Google

CHRISTOPHER... it was a fascinating experience with Move on sales and lettings.. I was not having the best of experiences until I stumbled on move on.. Their staff especially Waleria was so helpful and professional in helping me get my choice accomodation. I will recommend them any

Michael · 26 February 2025

★★★★★ 5/5

Google

We used Moveon for 2 years whilst renting a property in Bournemouth. Moveon were so pleasant to deal with, if ever we had an issue it was sorted quickly. Mandy in particular was so great and really looked after us! Would really recommend using Moveon, it is clear customer service is important to them!

Bethanie · 15 November 2024

★★★★★ 5/5

Google

Extremely happy with how swiftly it was to move in to my new flat. Jessica was absolutely brilliant! She made sure all the paperwork was completed as soon as possible and also took notes of all the points I raised during the viewings. She made sure my flat was spotless on time for my move in day. Also the property is being managed by the Move On team and I'm very pleased with how seriously they take my well-being and peace of mind as a tenant. Highly recommended letting agency! 😊

Laura · 10 June 2022

★★★★★ 5/5

Google

The whole team is amazing!! But a special shout out to Mandy, Beth, Monika and Christine are all incredibly helpful, kind and just absolute stars!!! I've been renting through move on for 6 years now and I hope that I get to continue our wonderful working relationship for many more to come!!

Jody · 16 April 2024

★★★★★ 5/5

Google

Thank you to Chemene & the team at Move On. Great service and always available to answer our questions. They also gave us a card when moving in which (as tenants) we’ve never had before. Personal touch and care goes such a long way 😊 …

J · 10 April 2024

★★★★★ 5/5

Google

I have used Move On Rentals for the last 10 years, the team have always been spot on, friendly, very helpful, professional and super easy to deal with. The team are the nicest bunch and are a credit to Sharon; from sorting minor issues, like arranging for boiler servicing to huge issues like bathroom leaks and floods they never fail to help out and get the job done. The MOR team take the stress out of being a Landlord. I look forward to another 10 years with MOR. Thank you Team for everything. Harry. A satisfied Landlord.

John · 11 June 2016

★★★★★ 5/5

Google

I chose Move on Rentals from various agents as the staff we spoke to were well informed, motivated and listened to what we wanted. I have 2 rental properties and live in France so it was important to have things in place to run smoothly. The staff of Move on are doing exactly this for me, everything pertaining to the properties is managed by them, and should there be the occasional glitch which does happen, it is handled with courtesy and speed. Thanks to Gina, Nicky, and Christine who is my first contact and always there to assist and all other friendly helpful admin. staff.

Penny · 11 June 2016

★★★★★ 5/5

Google

Coming in contact with services from Sharon and her team at Move on Lettings was a whole new level of wonderful experience. We've been involved in letting for many years either as tenants or Landlords and we both agreed Sharon, her team and her services were excellent and way above others by a mile away. They were thorough, highly professional, modern, courteous, experienced and way ahead in providing solutions for problems that had not even occurred. In other words, they had everything organized and sorted out to a T. All in all a good experience. We would recommend Move on Lettings highly.

I · 11 June 2016

★★★★★ 5/5

Google

Move On have been incredibly good to deal with. Beth in the office has been so communicative at every step of the process from viewings through to signing and getting the keys. Jenny was also vey efficient at feedback whilst we searched for a property. Definitely felt like dealing with caring human beings again and highly recommended over and above the more nationally known brands which seem to have lost that.

Andy · 10 April 2024

★★★★★ 5/5

Google

I love speaking to Beth on the phone, she is a breath of fresh air! Although it's mainly work related I always look forward to her calls. She has alot of knowledge and is an asset to Move on! Thank you for your help, advice and honesty. Look forward to catching up again with you soon!

Sam · 16 April 2025

★★★★★ 5/5

Google

Excellent job from all the staff, Professional, friendly and knowledgeable Had a great service again for my tenant find In depth search and references, for our new tenants Kept us up to date with the progress, and all the relevant legals. Fab crew, can highly recommend. Geoff

Geoff · 15 March 2025

★★★★★ 5/5

Google

My partner and I have been renting for a number of years with a few different agencies/private landlords, and the team at Move On have by a mile been the most down to earth, easy to get hold of, understanding bunch! So nice to have an Agency that are understanding, proactive but also just genuinely nice people. I would recommend Move On to anyone I know who was looking for a trustworthy, reliable agency to rent with. Thanks guys for being fab! 😊

Lauren · 15 July 2023

★★★★★ 1/5

Google

I had the misfortune of renting a room through Move On for the past couple of years and all I can say they are epitome of what is wrong with rental agencies in this country. They were constantly late on replying to queries and repairs. I had no light in my bathroom and no extractor fan for months and it was only after pestering them constantly did they bother to do anything about it. There were constant unannounced intrusions into the building, especially for viewings, even though that is a requirement they are meant to adhere to. When I left, they had the sheer greed and audacity to try and take the majority of my deposit for spurious reasons (including a claim for £150 for a new mattress!) Luckily I was able to get most of this back through the deposit protection scheme via disputing it. My advice is, if you see a room for rent and it's operated by Move on, run away!NegativeResponsiveness, Quality, Professionalism

Max · 26 August 2021

★★★★★ 5/5

Google

I've been signed up with Move On Rentals since 2007 when I left the UK and moved to the UAE. I've got to say that if it hadn't been for these ladies, being an overseas landlord would have been a total nightmare. I can't believe the amount of time and effort, and the extra mile that the Move On team have gone for me over the years since I've been their customer. Christine, Sharon, and all the team have been absolutely phenomenal, and I can't thank them enough for their service. I would highly recommend anyone who's considering letting their property out to use these guys. They're always positive, they're always helpful, and they do absolutely everything to make your job as simple as possible. Thank you very much, Move On team. I'm very happy with the service you provided me.

James · 10 June 2023

★★★★★ 5/5

Google

Can’t thank Moveon enough. All the girls were fab and have been there to answer every single question throughout my 3 years of renting with them. Highly recommend

Beth · 10 June 2023

★★★★★ 5/5

Google

MoveOn look after our small rental property portfolio. We have just had a recent new tenant and this needed a new contract, property checks etc. The team kept in close touch in preparing the new contract. There was a regular exchange of information and help and support to do what I needed to do.

Jonathan · 13 September 2023

★★★★★ 5/5

Google

Amazing service. All ladies in the office are very understanding and crack on with it. Special thank you to Lakeisha, Christine, Monika, Clement and Carol!

Ian · 10 June 2023

★★★★★ 5/5

Google

Great letting agent & team to work with. Thank you to Jess & the team at Move On. Highly recommend you are looking to rent a property from them. Much appreciated PiersPositiveResponsiveness, Quality, Professionalism, Value

Piers · 10 June 2022