Trusted Agent profile
★★★★★
936 reviews across 2 offices and 2 platforms
Morris Homes Eastern Ltd has two offices, in Gamlingay and St Neots. Together they have 936 reviews on two platforms, rated 4.2 out of 5 overall.
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Morris Homes Eastern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotDREADFUL EXPERIENCE
I had a dreadful experience with Morris Homes whilst reserving a 4 bed detached property at the Alconbury Weald site. Megan, the consultant on site, was dishonest, heartless and did not care about my circumstances as a buyer.This is echoed across their senior management team from my interactions with them. Very unprofessional and unprincipled. AVOID Morris Homes at all costs if you are thinking to purchase a property with them.
3/5
TrustpilotPLOT 49 0AKWOOD VIEW.
PLOT 49 0AKWOOD VIEW.The Covid effect obviously had a detrimental effect on our purchasing and selling experience with many delays and restrictions. That aside we had expected to gain a house from an established builder that reflected quality and customer care.Initially we were not allowed to view the house before exchange of contracts, which did not happen until completion on the same day. We eventually persuaded the agent to allow us minimal access just the week before; too late to make any amendments or corrections or to have the customary demonstration of the house although we did have access to a video. At this short viewing we were disconcerted to find there were no heated towel rails in the bathrooms which we had been assured of. This facility was an extremely specific essential need for us and clarified as provided by the Agent. A conversation which we both remember word for word. At this late stage we could not make any much-needed changes e.g., to electrical/lighting sockets etc. We also found that for a 4-bedroom house the supplied fridge/freezer was too small and non-user friendly. You must remove items and a shelf to enable the salad basket to be used/cleaned. A shelf in a kitchen cupboard was also “missing”.On the day of completion despite the monies having left our conveyancers office at approximately 1.30 pm we were not allowed access into our house until past 5pm so we and the removal company sat outside in much need of toilets, refreshments and shelter - it was freezing. No explanation was given for this and the key suddenly released on the intervention of our conveyancer who was appalled at the delay.On moving in we found the living room radiators did not work and the other radiators did not heat up fully for a several days, the kitchen cupboards were full of builder’s dust, the document folder for the appliances was incomplete and out of date, the front and back doors would not close properly. One of the bedroom’s floor was unfinished. The wood under the carpet was incomplete and we could not use the room until it was repaired. These matters were reported to the agent who said 'Alan' would be dealing with this and would be with us on the next working day which he was. We discovered there were insufficient keys for the windows and garage during this time and could not open the bedroom windows.When the BT engineer came to connect the phone, he found that the line in the living room had been installed incorrectly. This resulted in BT having to re install a line near the front door causing a further problem in respect of broadband connections which we did not have for several days. The visit from Alan was generally helpful but only clarified that the documents in the folder were either out of date or were wrong. We found there was no hole in the utility room cupboard for the washing machine hoses. Initially Alan said they would not do this unless a washing machine had been installed by Morris Homes which we found incredible. Alan eventually did this for us as a favour, but this is surely basic and should be done anyway. At the 7-day courtesy visit we identified 13 areas of concern. In view of the undertakings given by Alan only 3 were listed and signed off. The other 10 items were over a period resolved except for information regarding the intruder alarm (still not received), key for the garage, front and rear door adjustment and we are still waiting for these to be resolved.As our first few weeks have gone by, we discovered more and more evidence that the preoccupation inspection had not been effectively completed. We have reported these things to the Customer Care manager who told us that Alan would visit us in the 'New Year’, and we are still waiting.We have also identified a surface water drainage problem. We had to take remedial action ourselves by removing an area of turf under the dining room window to prevent water entering the house through the air brick. This concern was also reported to the Customer Care Manager in writing whose confusing response did little if anything to help resolve the matter.In general, we do like the property, but we feel that Morris Homes have not lived up to the customer care/quality standard we had expected. We do hope, however, that things will improve with the forthcoming 6-month visit.26 FEBRUARY 2021.
5/5
TrustpilotVery happy with are Morris homes new…
Very happy with are Morris homes new home, everyone is so kind and caring when asking questions and have any little problems!
5/5
TrustpilotI purchased my new apartment last year
I purchased my new apartment last year. From my 1st visit to the show home the process was easy and straightforward. The Sales Advisor was knowledgeable, friendly. Whatever query I raised. Prompt reply always. I am very impressed with the finish, quality and efficient after sales customer service received. Simply brilliant. I’d buy a Morris Home in future. As for recommending to my friends absolutely without a second thought.
1/5
TrustpilotWho’s giving these con artists 5*?
Shocking so called “customer care”. Very dismissive and unapologetic. Snag list that would be better written on a scroll then here. Would not recommend
1/5
TrustpilotPoor
Poor! Same as most people who buy a Morris home! The roads are never completed and they aren’t bothered when you ring or email! The houses are sold so can’t be bothered to finish the job! Terrible Morris homes
5/5
TrustpilotVery positive experience
My experience with Morris Homes in Houlton has been positive. The sales team where extremely helpful, site manager was on hand to fix all minor issues. Couldn't ask for more.
5/5
TrustpilotAli and Jane at the Beacons
Ali and Jane at the Beacons. What a lovely friendly pair. That fight your corner when you need them to. Couldn't fault them. Answered every question and query we had quickly. Put our minds at rest and made us feel very welcome. Move in day was a bit of a nightmare however this was NOT fault of Morris homes. Jane I will be forever grateful for your kindness shown. Again thank you. If anyone is thinking of buying a new build but worried about what you hear in the news or on TV about disasters. Buy a Morris home, their homes are beautiful snagging is done as fast as it can be even during Covid. So far the level of customer service we have received from the start has remained through the purchase. I really hope it continues. Would strongly recommend.
1/5
TrustpilotAVOID GO ELSEWHERE
AVOID GO ELSEWHERE. Morris homes are a complete joke. We moved into a new build in March 2020 on Waterside Village. The workmanship is not even to an OK standard. Walls are not even flat, glass in windows scratched and chipped, Brickwork uneven and some bricks cracked, ( we later found out the bricklayers who built mine and 2 neighbors' houses were fired due to poor workmanship). Door frames not packed solid and has expanded an inch due to a baby gate ( never had this problem in any other house I have lived in). Glue and chips to kitchen worktops, Paint on carpets, Silicone work poor, Fences, not even 6ft, Drain pipes cracked, Board marks showing through the plaster. Best of all Morris is unwilling to rectify these issues as they weren't on the 7-day snag list. Like come on do you think I really went around, made my walls uneven, scratched and chipped my windows, Smashed a few bricks on my property. Like, come on seriously!!!!! The site managers Tristan and Rob over promise and under deliver a lot, Don't listen to anything they say, They talk a lot of sh**e. Honestly people avoid them.
1/5
TrustpilotBeen in our house coming up to 2years…
Been in our house coming up to 2years now constant problems just from poor workmanship! The plumbers from shacklocks are cowboys 3 times we have had leaks! Also aftercare from Morris homes is a joke!! Takes weeks to get a response from them after reporting a problem then it takes even longer to get it fixed POOR!!!!
5/5
TrustpilotGreenlakes Rise
We have moved into our new home at Greenlakes rise and we couldn't be happier , lovely home in a great area. From purchase to completion customer service has been excellent and as with any new home there have been a few snags however these are being dealt with quickly and to a high standard. The site manager Steve has kept us updated on progress weekly and made sure we are happy with works completed.
5/5
TrustpilotVery happy with my new home
Very happy with my new home. Excellent customer service. Thank you.
3/5
TrustpilotHad workmen out so many times
Had workmen out so many times. Also garden slopped
5/5
TrustpilotAlready three weeks in our lovely brand…Morris homes Kettering
Already three weeks in our lovely brand new house.Morris homes staff have been very supportive and friendly .All items in the house have been of a very good standard.I would definitely recommend buying property with Morris homes .Thank you so much Mortis homes team in Kettering .
4/5
TrustpilotGood communication
I had a few problems leading up to moving in but I must admit that everyone I spoke to at Morris listened to me and worked with me to resolve them
5/5
TrustpilotGreat experience…
Despite experiencing delays in buying our property due to holds ups on our buyers behalf, the staff were always patient and helpful when we spoke to them, even up until the morning of the purchase. The house wasn't our primary choice, but the finish has been really well done and any issues on the snagging list was resolved within a couple of weeks. A pleasure to deal with.
5/5
TrustpilotI’ve had a fantastic buying experience…
I’ve had a fantastic buying experience through Morris Homes! From reservation to completion, they kept me informed and up to date and were always on hand to answer any questions or concerns I may have had. They recommended a financial adviser and solicitor, both were great and I would definitely use them again. I legally completed and moved in in just 6 weeks thanks to the great team work of everyone involved!! Since moving in I have had a follow up call from a Director at Morris to ensure that everything is okay with my new home which I thought was excellent. There have only been a few minor snags, which is fully expected when buying a new build property and they have been dealt with quickly and efficiently. Overall I’m very happy with Morris Homes and I wouldn’t hesitate to recommend them or buy from them again!!
1/5
TrustpilotDeeply regret buying from Morris Homes
I’ve lived in a Morris Home for 10 years. And in addition to leaks through the ceiling and generally poor plumbing. The worst experience by far has been their complete neglect of the estate once you move in and they have your money. 10 years on the roads still haven’t been adopted by the local authority because they haven’t been completed by Morris Homes to an acceptable standard. Would never buy from Morris Homes again or live on an estate they manage.
4/5
TrustpilotA happy buying process
Very professional. Good communication throughout the process. Very quick to do snagging. Very happy with the flat.
3/5
TrustpilotGood experience with purchase but after…
Good experience with purchase but after sale not great.
5/5
TrustpilotTop Rated Builder
Morris homes have provided exceptional customer service since the initial reservation till the completion, also their after care service is fantastic.I would highly recommend this company & a family friend has also purchased from them within the same site in Glebelands Park, Leicester.
3/5
TrustpilotI don't in all honesty consider that my…
I don't in all honesty consider that my house was completed to an acceptable standard before I moved in. The quality of some aspects, most particularly, the paint and woodwork (skirting boards/door frames) were, in my view, poor. The attention I received from the onsite staff, particularly Martin and Chris was very good but in many cases, they were not able to remedy all of the issues I had without basically removing all of the carpets and re-painting huge areas of the house including the stair banisters etc. I realise that I moved in during the height of covid-19 (this was not at my request). However, if I was moving in to the house then in my view, it should have been completely finished to a high standard.
1/5
TrustpilotPoor communication throughout from the…
Poor communication throughout from the sales team
4/5
TrustpilotBrilliant Service from Morris Homes
Morris Homes is excellent in what they do. From the first call until the house was sold to us everything was done in a professional way. Fei was great in getting us the price and the lawyer and was excellent in the rest of the process. Martin kept us informed in every stage and was very helpful to us. I would strongly recommend Morris Homes to who everyone looking to buy a house. They have got a brilliant services and a great team to work with.
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Gamlingay has the most, with 845 reviews rated 4.2 out of 5, followed by St Neots with 839.
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