5/5
TrustpilotFantastic customer service from Grant…
Fantastic customer service from Grant Dean. Would highly recommend! 👍🏾
Trusted Agent profile
Morris Homes Eastern Ltd estate agents in Gamlingay and St Neots
★★★★★
936 reviews across 2 offices and 2 platforms
Morris Homes Eastern Ltd has two offices, in Gamlingay and St Neots. Together they have 936 reviews on two platforms, rated 4.2 out of 5 overall.
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Our offices
Morris Homes Eastern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Morris Homes Eastern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotA leak with a difference
Bought our Morris home in 2014.We had more snags and defects that we could care to mention. Sorting them out was an absolute nightmare, nobody in 'customer' care were of any use. One bodged job after another. But we loved the layout, and the area where it was built so we persevered. Fast forward a few years and we decide to do some improvements in the bathrooms. We discovered a leak on the downstairs toilet and when we lifted the flooring. It was heavily soiled. There was a nice collection of sewage behind the base of the toilet. We discovered to our absolute horror that the soil pipe was split, and an attempt had been made to fix it with concrete and silicone. When we contacted Morris they passed us to NHBC. NHBC would not inspect it and we would have to pay for a CCTV survey of the soil pipe and they may still not pay to repair. Morris has been contacted again and point blank refuse to repair as we are out of our 2 year warranty! We are going to fight this as this is not reasonable. We are plot 33 of 32 houses because plot 8 was built too close to a railway embankment and had to be demolished.
1/5
TrustpilotBad build and no help!
We moved into our home 2 years ago and 1 previous owner, the faults are very high, nobody wants to help at Morris iou just get passed to nhbc but no then I’mTold it’s not them after it’s Morris builders that are at fault! I would like a call from Morris homes head as I’m really not happy!!
1/5
TrustpilotOnce bitten....
Having bought many new builds over the years buying from Morris has been by far the most unpleasant and stressful experience. We had a high number of snags on our property resulting with every trade coming back in to put things right. This I didn't mind as much. It's the way in which it was handled. Having to chase things constantly, being fobbed off with any excuse for poor workmanship. If it was something minor then generally it wouldn't be much of a problem to get it sorted. It was the more serious snags where something needed replacing that they would try to get out of.After 9 months we decided to move as the house wasn't right for us. Unfortunately, when we started looking there wasn't much on the market. For all the problems we had with our Morris Home we did like the style of houses and the development so we ended up buying another Morris on the same development. It was sort of like "better the devil you know" We went into it with our eyes open knowing what to expect hoping this would make the process a better experience and it was. There wasn't as many snags. They were quicker to respond. It felt like we were buying a house from a completely different builder. However, 14 months on we are back to the service we experienced with our first Morris house. Things they can't fix, excuse after excuse as to why things are the way they are. Being told "you'll never totally get rid of certain problems." Having to chase customer care. They treat their customers like they are stupid in the hope that they will accept their poor excuses. I would warn anybody that is thinking of buying a new home from them to do their homework and maybe talk to people who have already moved in. We have found out recently that the area around our house is not what Morris sold it as. If we had known the full facts we probably wouldn't have bought it. We voiced our concerns to them but it fell on deaf ears. They said we were told everything but we must have forgotten! It's quite odd really because no one on our road or surrounding roads knew about it. Buying a house is the single most expensive thing anyone will buy and to be told this is quite an insult. There is no way we would have forgotten. They didn't tell us and they are acting in a very underhand and dishonest way. Again, they are treating us like we are stupid.It really should have been a case of "once bitten, twice shy." The biggest mistake we ever did was setting foot in their sales office not just once but twice. I love my home. It's perfect for us. I just wish somebody else had built it. The only thing Morris Homes successfully do is disappoint.
1/5
TrustpilotWintringham St Neots Delays delays delays and more delays
If I could put 0 stars then I would!! If you want to buy a house and then be continually pushed back with delays then this is the company to use!! Given a date for new build August last year and still not moved in, just continuous push backs with unreasonable delays given each time!!
2/5
TrustpilotShocking customer service...
While we love our house from Morris Homes, the customer service has been absolutely shocking. When we first moved in it seemed to be fine. One builder was very helpful but since he has left the site it has gone downhill massively. They have been rude, arrogant and incredibly unhelpful. Half the jobs they were meant to do haven't been done and there's 0 communication about it. We're left in limbo most of the time. They only care about you up until they have their money then after that you may as well not exist.
1/5
TrustpilotIts mad to think you get a longer…
Its mad to think you get a longer warranty period for £500 TV than you do buying a half million pound house. 2 years is a joke. NHBC doesnt cover much
1/5
TrustpilotThis company is awful in their…
This company is awful in their aftercareIncompetent and totally inefficient They don’t return calls especially to do with snagging issues to do with poor workmanship
5/5
TrustpilotOutstanding service from Nicky and Benn…
Outstanding service from Nicky and Benn at Greenlakes. Thank you for everything.
1/5
TrustpilotMorris Homes Boughton Grange Reservation
Reserving a property with Morris Homes on the Boughton Grange development was the single worst experience I have ever had with any company.3 words define Morris Homes as a company and their staff:- Rude- Uncaring- UnreasonableThey do not care about how they build their homes.Once they had my reservation deposit they ignored any queries and were overall uncooperative.During my reservation I highlighted numerous issues and damage to the property, which was extensive and even including but not limited to:- Holes in the interior/exterior walls- Dead grass because rubble was left under the turf- Peeling sealant- Badly cut flooring (which I paid extra for)When I highlighted issues with Morris Homes, I found that they will always tell you one thing in person, but then they will not bother to rectify any of their failings.The best I received was someone attempting to bodge damage with touchups and a trigger happy person with a sealant gun.They regularly informed me throughout that Morris Homes has a 2 year warranty so any problems I found would be better sorted once I had moved in. (Read the trustpilot reviews on how effective Morris Homes are in their warranty period).They also did not correctly follow their own site plans and drawings which I signed to when reserving. I recommend taking pictures of every document you sign in the sales office.I wish I had never I embarked on my Morris Homes journey of pure disappointment.
1/5
TrustpilotDon’t fall for the perfection of their show homes.
Very different from the show homes that you view, the finish of the painting and decorating is below standard. The kitchen fittings offered and fitted were full of faults, having to be replaced multiple times and still facing many problems with them over a year on. However they are refusing to fix these problems now. The stain free carpets are not as advertised, the flooring is full of bumps due to being sealed incorrectly. Creaking floor boards throughout the upstairs, faulty front door in the heat ( site manager advised to hose it down when the temperature is above 25 degrees 🤷🏻♀️) multiple leaks in the house due to faulty seals of windows and doors, and roads are yet to be finished 5 years on from first starting the development.I can go on and on, but these are just a few of the problems we are facing as a new build owner.
1/5
TrustpilotDon’t touch Morris Homes
Having purchased several new build properties from different builders in the past, I had no reservations about buying another. How wrong I was!Morris homes are a different kettle of fish altogether.We purchased our house almost 2.5 years ago and we are still unable to use the garden. We are still in dispute with Morris homes via the NHBC as our ‘garden’ can only be described as a festering swamp resting upon a steep mountainside which also makes the house damp and the neighbours house damp.The builders left so much rubbish under our turf that you could feel it walking across the grass even with your shoes on.The house was just completely botched, their builders smashed exterior window frames with their scaffolding poles and all this time later, Morris homes are trying to fob us off with just painting over the damage.We still don’t have roads, just raised man holes and grids which damage our cars. We have to park 200m away from our driveway so our cars aren’t repeatedly damaged. Not ideal with two young children, one of whom is disabled and a blue badge holder.I could go on and on. Don’t believe the glossy brochures and show homes. The finish is shocking and nothing like you are promised.
5/5
TrustpilotGreat customer service
A genuinely pleasant experience, from viewing the plots and reserving our house, through to moving in day. Site Manager Richard is very helpful and dealt with the few snags we had within 48-72 hours. Jo on sales, helped me constantly chasing my sale up and on the day Fay was at the house ready for the news that completion had happened. We are loving our new house :-) THANKYOU
1/5
TrustpilotHouse is nice, Customer Care are awful
House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.
5/5
TrustpilotHad a pleasant experience purchasing my…
Had a pleasant experience purchasing my Morris home , Mrs Pauline and Mrs Linda was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site Manager Mr. Richard. Once again I thank to Morris Team.
5/5
TrustpilotGreenlakes rise
Had a pleasant experience purchasing my Morris home , Nicky in sales was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site agent ,Jonny ,no request was too much trouble , this makes your biggest purchase you ever make much easier and pleasurable . Every new house purchase will have faults regardless of the developer but if you have a good team working together to rectify any problems you are more likely to return and recommend the developer. I would purchase another Morris home if I was to move again
1/5
TrustpilotMorris homes .what can I say .not good…
Morris homes .what can I say .not good stuff thats a definite. Bought the property of the plan because of the nice plot .sold the dream and they took the money .at first started to do the snags .then passed over to customer care .what a joke not fit for purpose.emailed them regarding issues .just got an automated reply .then saying sorry about the delay .then it gets worse .started to build further homes at the rear of the property. Found out they bought the extra land and never informed any residents. We where all duped into buying the houses off plan of the site morris homes had different plans to build extra .totally kept in the dark .I would never buy another property from this company .stay well clear ..
4/5
TrustpilotJust want to say a big thank you to…
Just want to say a big thank you to Sarah Upton in CC although we have had issues since we purchased the property Sarah has always tried to be helpful and sort the issue were possible thanks again Nick and Jane x
5/5
Trustpiloti am happy to buy house from morris…
i am happy to buy house from morris homes . staff are very helpful and kind service.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Morris Homes Eastern Ltd
Which Morris Homes Eastern Ltd office has the most reviews?
Gamlingay has the most, with 845 reviews rated 4.2 out of 5, followed by St Neots with 839.
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