Trusted Agent profile
★★★★★
933 reviews across 2 offices and 2 platforms
Morris Homes Eastern Ltd has two offices, in Gamlingay and St Neots. Together they have 933 reviews on two platforms, rated 4.2 out of 5 overall.
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Morris Homes Eastern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotVery Disappointed/poor quality
1. Misleading Marketing/Advertising/Brochures.2. People at the top not in touch with ground level operation and quality.3. Very poor workmanship/attention to detail.4. Poor quality.Very disappointed, I thought Morris Homes was one of the better quality developers!
5/5
TrustpilotHighly recommended 👌
I'm very happy that we got a house from Morris Homes. Highly recommended 👌
2/5
TrustpilotGloss knocked off oh so fast
We moved into our first new home as a family in June. We’d waited a long time get our first home together after previously having our own separate homes. We chose our morris home after much deliberation on plots and designs but eventually settled on our choice and drove forward with the purchase. It was a big blow to have our new home derailed by coronavirus but it made us more and more eager to get our move date. We got to view our finished home the day before we moved in. It was then that the shine was knocked off our new home. The finish inside the house was great, until that was you looked past the initial wow. I informed the sales girl when we handed the keys back in after the viewing that I wasn’t at all happy with the paint finish. We had poor paintwork on top of rough woodwork that hadn’t been sanded down. We had paint runs in gloss that had been allowed to set. We had skin from gloss paint as well as brush hairs dried into the paintwork. There was patchy ceilings too. The ceilings had borderlines in the plaster work. The board joins were visible and there were rough areas on walls with bumpy areas. Our vinyl floor had glued dried into its surface. Our garden path had a trail of paint from house to gate dried into it. The metal strips around the doormat had glue residue and dirt dried into it. The cross bars on our windows were loose because clips had not been fitted. The shower trap was broken and covered up. A tile behind the shower control broken. 3 of 4 bifold doors were scratched. Protective film on upvc was still under seals on bifold doors, as it was with the shower tray and sealant run over it. Kitchen cupboards had carousels we’d paid for missing, doors rubbing when the opened because they weren’t straight. Cupboard doors wobbling because only one screw not 2 was in hinges. A chip in the worktop and multiple scratches in a brand new stainless steel hob. A shed with doors that didn’t meet in the middle letting rain inside and a bush missing from our front hedgerow. We also had no phone or internet for the first 2 months because the house wasn’t registered and phone lines were hidden by the builders. So what had started as a dream move has been a non stop battle so far from June 11th to today to get our problems fixed. The finish of the house is most certainly not what I would have expected from the best part of a quarter of 1 million pounds. Would I recommend Morris to a friend? Yes I would. Because despite the issues we have faced I believe that it’s probably not indicative of Morris as a builder. If it is, then there’s real issues. But I love my new home, our family will love our new home. But we can’t settle in until we get the finish we should have had that day before we moved in and viewed it.
4/5
TrustpilotMorris Homes
Morris Homes have been wonderful to deal with. From the beginning the sales manager in the office was just wonderful, polite, helpful, nothing was ever too much trouble. Moving in was made easy and the team on site are available for any help needed. We had a slight issue with our snagging list being done but that was due to lockdown and as soon as possible the site manager saw to it that the jobs were done. We are still finding a few issues that are now going through customer service, so far that too has been great! Love our Morris Home!
5/5
TrustpilotAmazing
Helpful through the whole process
5/5
TrustpilotThis is my 2nd new build I have purchased with Morris Homes
This is my 2nd new build I have purchased with Morris Homes on the same development and the only reason why I moved again was to gain a 4th bedroom because I originally had a 3 bedroom. I have dealt with them twice now and I have to say that everyone who I have spoken to have been excellent. As with all new builds there are snagging issues and you’re moving onto a building site until complete, which I accepted, but have to say that any snagging raised has been dealt with and there was not much compared to some horror stories I have heard in regards to other builders. My family and I can’t fault the house, the management of the move and support post moving in and so would recommend them to anyone, so much so that I was more than happy to buy a second property with them.
5/5
TrustpilotExtremely happy with the whole…
Extremely happy with the whole experience from morris homes, their staff have been fantastic, especially Pam and miles, who treated us brilliantly through the whole process. We love our new home. We would highly recommend morris homes to anybody looking for a new home.
5/5
TrustpilotBest one
Aimee was very helpful throughout the sales process. Very friendly. Overall hasslefree experience. Quality of the house is outstanding.
3/5
TrustpilotNice house but lacks attention to detail externally
We are generally happy with our new house, but disappointed with some of the brickwork and render and just about every window and door needed adjusting when we moved in, which shows there either wasn't a check prior to handover or it was poorly executed.
3/5
TrustpilotI appreciate new houses have snagging…
I appreciate new houses have snagging lists and it’s great that these get rectified. However, it’s concern concerning when a plumber fits a shower control upside down because he’s messed the rest up and it’s the only way he can fit it on! More concerning that someone must sign work off before you sell these houses.Still waiting on 2 big jobs but now it’s been handed to customer services to deal it feels nothing is happening.
1/5
TrustpilotAwful- do not buy
We bought a new 5 bed house on Greenlakes rise, what an awful experience so far, so many major things wrong with the house, no proper checks done before we moved in, they should be ashamed
4/5
TrustpilotExcellent service from Morris Homes…
Excellent service from Morris Homes Greenlakes Rise at West Wixams. Really pleased with the house, the estate and the kind and professional sales team especially Nicky in the sales office. Would definitely recommend.
1/5
TrustpilotExtremely poor support
Based on the willingness of the builder to appreciate the "real world" living experience of their designs, I certainly wouldn't recommend them to anyone I know. Additionally, the responsiveness to any snagging requests has been pretty slow and not a great experience - this takes into account the pandemic too.
5/5
TrustpilotThe house is good even in pandamic…
The house is good even in pandamic situation the site engineer Tom helped us to sort out all small issues.
1/5
TrustpilotThe sales lady was extremely helpful in…
The sales lady was extremely helpful in a difficult process(due to our house purchaser),but we got there in the end. However, we have been very disappointed with the finish of the house ,mainly the pointing which after 4 months has still not been rectified, dampness under the lounge bay window outside, the windows, scratched,marked and one doesn't even fasten properly. At the beginning things seemed to get sorted quite quickly, given the circumstances, but now we seemed to have been forgotten. This has disappointed us as we like the house style and the location of the house, but we do wonder if these quite major snags will ever get rectified.
4/5
TrustpilotHouse purchase Morris homes new build
House purchase took place during the first covid out break. Initially reserved house september 2019 and exchange contracts Nov2019. Estimated completion was end of Feb 2020. Completion date was delayed 3 times from the initial date. Eventually completed on the sale end July 2020.From start to finish house purchase took 9 months.There was a few snags on moving in... Wrong floor fitted in the main bathroom. Downstairs toilet sink not connected to the wall and installed incorrect. Kitchen cupboard kick plates installed incorrect. General scuffs on paint work in and outside of the property. Bi fold doors installed incorrectly. No internet or phone lines. I feel there needs to be more quality checking before releasing to the client. The client should not be highlighting obvious mistakes/issues. Sales agent and site supervisor have been great. Although we had the above problems they was all fixed within the first month and they gave us a painter/decorator for a day to touch up anything we wanted doing. I can highly recommend Rob and Lisa on the Waterside Village development, St helens.
5/5
TrustpilotSuperb service
The sales team and after sales team have been great during the buying and snagging process
4/5
TrustpilotDelay with move due to covid (not…
Delay with move due to covid (not Morris fault) , once in some minor snags but all sorted quite quickly. Overall very happy
1/5
TrustpilotSt Mary's park penwortham ,my son…
St Mary's park penwortham ,my son bought a house there which has the worst pointing I ever seen ,holes in mortar ,not smoothed off snots all over the place ,and the whole house would need re pointing .window stone sills looked like a hammer taken to them ,there customer service is absolutely terrible not interested in helping at all their a nightmare ,also looked at other houses brickwork and that is just as shabby considering theses our well over 300k ,and my experience well been timed served plasterer since leaving school and I now 51 so I say I know a good job when I see it and this Morris homes I advise ppl to look else were before looking here
5/5
TrustpilotSmooth process from start to finish
Smooth process from start to finish, every detail taken care of, followed up regularly to check everything was going well. Great experience and so glad we bought a Morris home. All Morris Homes employees were so helpful and caring and made sure we were happy and stress free.
3/5
TrustpilotNew Build
We bought a Morris home in a fantastic location in Cheshire for £300,000 and that’s the only good thing about the house the location. The sales advisors tell you what you want to hear and then when you pull up problems they get a bit moody putting it nicely. The snags in the new build are endless from simple things like doors not closing ,paint all over carpet to major problems like leaks and heating not working, not what you expect for over a quarter of a million house. The site manager will just tell people to come to your house to do some snags but won’t communicate with you that they are coming. I don’t think this is just a common thing with Morris homes as all new builds from developers have these problems as I’m aware. On the plus side the assistant site manager If you chase him he will get things sorted quickly and I’ve also found customer care have been ok for me. The neighbours are lovely and I feel we all get on as I think we all have a mature understanding for each other as we all have issues with the houses. I probably wouldn’t buy from Morris again but I wouldn’t buy a new build from any developer full stop as it’s not worth the hassle. I have scored average and that’s being kind as in my experience so far they do try and get the snags sorted but that does not excuse the fact that if you spend all that money on a house you expect perfection.
1/5
TrustpilotDon’t buy new build
The house was delayed massively firstly due to covid (understandable) secondly waiting for parts that where supposed to be there before covid.Soon as they had our deposit sales team where hard to get a hold of and basically forgot about us. To the point where my solicitor was doing the communications for us to get a response. Since moving in the site manager has been great when you can get hold of him. Still waiting on a dripping shower to be repaired for 8 weeks. Will end up paying a plumber and giving the site the bill as it’s gunna eventually cost me money in water bills. If I had my time again I wouldn’t buy a new build. Although we do love the house just the hassle tied to it. All the delays sucked the joys from buying a new house
5/5
TrustpilotPerfect throughout
Very straight forward process, perfectly explained by Lisa! Thank you so much Morris homes, the house is perfect!!!
1/5
TrustpilotCustomer services are a disgrace
I’ll try an just put the bullet points down as it would take all day otherwise.Forgot to write on form 500 pound towards legal fees an only found out on day of completion so I had to pay it in the spot Gave wrong meter readings to company so I got a massive bill took me months to sort out Took 7 months to sort my emergency water stop tap out that had been plastered over I thought with it being an emergency this would be a priority but not to Morris homesThe customer services manager will agree with u over the phone then email u later saying the oppositeNumerous jobs still not done an I’ve actually given up cos they r useless Other neighbours have had the exact same problems so it’s not just me the customer service department is a disgrace mainly the manager he just isn’t interested in sorting the problems how he is a manager is beyond me
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Gamlingay has the most, with 845 reviews rated 4.2 out of 5, followed by St Neots with 836.
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