Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
TrustpilotNew Build
We bought a Morris home in a fantastic location in Cheshire for £300,000 and that’s the only good thing about the house the location. The sales advisors tell you what you want to hear and then when you pull up problems they get a bit moody putting it nicely. The snags in the new build are endless from simple things like doors not closing ,paint all over carpet to major problems like leaks and heating not working, not what you expect for over a quarter of a million house. The site manager will just tell people to come to your house to do some snags but won’t communicate with you that they are coming. I don’t think this is just a common thing with Morris homes as all new builds from developers have these problems as I’m aware. On the plus side the assistant site manager If you chase him he will get things sorted quickly and I’ve also found customer care have been ok for me. The neighbours are lovely and I feel we all get on as I think we all have a mature understanding for each other as we all have issues with the houses. I probably wouldn’t buy from Morris again but I wouldn’t buy a new build from any developer full stop as it’s not worth the hassle. I have scored average and that’s being kind as in my experience so far they do try and get the snags sorted but that does not excuse the fact that if you spend all that money on a house you expect perfection.
Sauna · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotDon’t buy new build
The house was delayed massively firstly due to covid (understandable) secondly waiting for parts that where supposed to be there before covid.Soon as they had our deposit sales team where hard to get a hold of and basically forgot about us. To the point where my solicitor was doing the communications for us to get a response. Since moving in the site manager has been great when you can get hold of him. Still waiting on a dripping shower to be repaired for 8 weeks. Will end up paying a plumber and giving the site the bill as it’s gunna eventually cost me money in water bills. If I had my time again I wouldn’t buy a new build. Although we do love the house just the hassle tied to it. All the delays sucked the joys from buying a new house
· 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotPerfect throughout
Very straight forward process, perfectly explained by Lisa! Thank you so much Morris homes, the house is perfect!!!
Thomas · 22 October 2020 · Morris Homes Eastern Ltd Gamlingay
★★★★★ 1/5
TrustpilotCustomer services are a disgrace
I’ll try an just put the bullet points down as it would take all day otherwise.Forgot to write on form 500 pound towards legal fees an only found out on day of completion so I had to pay it in the spot Gave wrong meter readings to company so I got a massive bill took me months to sort out Took 7 months to sort my emergency water stop tap out that had been plastered over I thought with it being an emergency this would be a priority but not to Morris homesThe customer services manager will agree with u over the phone then email u later saying the oppositeNumerous jobs still not done an I’ve actually given up cos they r useless Other neighbours have had the exact same problems so it’s not just me the customer service department is a disgrace mainly the manager he just isn’t interested in sorting the problems how he is a manager is beyond me
Mr · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 3/5
TrustpilotThroughout the buying process Morris…
Throughout the buying process Morris Homes were perfect. Paula the sales advisor was amazing and any query I had she answered immediately. After I moved in I had to wait a week for an aerial, I had to chase this and had I not have I most likely would have been waiting longer. I am disappointed with the site management. I was told incorrect information by them for example I was told I would be coupled up to the sky dishes for the apartments I am attached to. After the assistant site manager spoke to one of the workmen, the workman advised I would need my own sky dish. This caused issues with Sky as they didn’t understand why I had originally given them incorrect information. I was also not happy as I was asked to give my keys to the site management so workmen could come in when I was at work due to my heating not functioning just after I moved in. I asked to be notified of when people would be in my house and this didn’t happen. I would also come home and my alarm had been turned off despite the fact I had set it when I left and confirmed with site management what the code was. The workmen who came into my house when I was there were amazing, the electrician apologised profusely about my heating being broken and he worked hard to fix it asap. I would also give credit to Carol the sales advisor who helped me over the weekend when my heating broke. Carol and Paula could not help me enough with any problem. Overall the site management are why I have scored average as they caused me unnecessary problems and did not have the knowledge of my property I would expect.
El · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotCouldn’t praise them enough
Couldn’t praise them enough Fantastic service , Paula is a real asset to your company
Franco · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotAmazing Experience from start to finish
I bought a house through Morris at the beginning of 2020 and my experience was fantastic, the sales team were so helpful and supportive through and kept me up to date throughout the process, i got a fabulous home demonstration before i moved in and my house is perfect! There were a couple of touch ups and small snags I needed after I moved in and the site manager and the team couldnt have been more helpful. Would definitely recommend
Alexandra · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 4/5
TrustpilotHighly Recommended
We bought the flat for my son to live in and found Morris Homes easy to deal with. The flat is well appointed and of a high quality. The site manager visited to check whether we had any queers and was very helpful and took trouble to ensure we were satisfied. He made a note of any repairs that needed attention and questions he needed to refer to others. The after sale service has been good though a little slow. The has been a couple draw backs regarding the site, there are too few parking spots for visitors some of which appear to be permanently occupied and access via the side gate is impossible as there is no key and is often locked. Despite a few niggling problems I would rate Morris homes highly and can recommend them if you are looking for a home.
Mrs · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotStay clear. Poor workmanship all round
From the start of buying Morris said they pride themselves on their high standard of finish. When we moved in the garden wasn't even finished and took about 5 months for them to sort it. The standard of finish is below average. The walls are not even straight and the plaster work is atrocious. I have seen council houses with better finishes than my house. I also found out that the bricklayers who built mine and a neighbours house where fired due to their poor workmanship. The house and work looks like it has been done buy cowboys. The site manager and assistant ignore emails and takes them about 4 months to get anything sorted. In all honesty i wouldn't reccomend Morris homes, buy elsewhere.
Callum · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotMorris was first class from start to…
Morris was first class from start to finish and since we have moved in they have carried out several different works.
Darren · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 4/5
TrustpilotMorris homes review
Good service from the Morris sales woman. A lot of snagging issues still outstanding but understand COVID issues.
Matthew · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotWish I never bought from Morris Homes.
We loved the house but unfortunately that changed when we had a leak, 9 months later and the repairs are still not complete, the company is seriously let down but the customer care department. I have had so many days unpaid from work waiting in for tradesman to attend with no one showing up. Emails and calls with Morris are never returned. My wife has phoned numerous times in tears. It has been very stressful and not how we imagined it would be.I wish we never bought the house and we just bought a pre owned elsewhere.
West · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotThe whole process of buying a house…
The whole process of buying a house with Morris has been excellent and our sales lady was brillThey have done what they said they would and more very friendly staff from the sales to the site team
Paul · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 4/5
TrustpilotRelatively painless.the lady in the…
Relatively painless.the lady in the sales office was great always helpful and got all the information required. There have been a few things that needed attention when we arrived and again the assistant site manager has been brilliant. Got all the right trade people to come in to sort out the issues. One issue remaining the trickle vents which I am sure will get sealed and sorted very soon.
Mr · 22 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 2/5
TrustpilotThe initial experience was very good…
The initial experience was very good but faced lot of issues towards completion and to resolve snag items.
VK · 21 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotCouldn't be happier
So far so good. Great sales team. Fantastic care and attention from the team with regards to the few snags that we had. Nothing was too much for them.
Richard · 21 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotTerrible
Terrible. Sales team point blank lied to sell us the house. Senior management are rude.Will the site manager is the only good person at Morris homes. Disgusted with our service.
Alex · 21 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 4/5
Trustpilot4 years and counting
We have been ling in our Morris Homes for over 4 years and love it. The quality of the build is great and apart from one incident we have had no issues. I would say the one time we did have to contact Morris customer care team, it was a very long and drawn out process. Overall very pleased with our home!
Sarah · 20 October 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotUpton Dene, Chester - don't do it.
After living in our new Morris Homes house for over four years they have decided to now plonk a huge sales marketing suite right in front of our house and to make matters worse they are running it via an ancient electricity generator, which pumps out plumes of smoke and sounds like a tractor backing into our house. This just shows how much they don't care a damn about customers who have bought a house from them. We have not had one day of peace in over six weeks because the sales suite is open on Sundays. So if you are considering buying one only do it if the site has nearly finished. The house itself was nicely designed but thrown together. Our kitchen cupboards fell down and we have had a shower leak plus the sprinkler system installed was not certified to standard or commissioned.
Carys · 25 September 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotCowboy builders !
Bought one of the countries first "eco houses" in the Vista development in Peterborough. The house design is actually lovely, but that's where it stops. Rainwater harvesting system was not fitted/plumbed correctly, a plumber advised us to switch it permanently to the mains. The solar water system was never even wired up ! Morris homes then 'fixed it'. Just found out it was still never even connected and working. They then informed me that it is now out of warranty and they have closed my case. Appalling customer service and build quality. Absolute bunch of cowboys. Do not waste your hard earned money on a Morris Home.
Martin · 6 August 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotAbsolute disgusting company !
Absolute disgusting company !! My car was seriously damaged on the trinity garden development in loughbrough due to unfinished roads !! This company has messed me around for 5 weeks being passed from pillar to post ...any communication I did have with any staff was very rude and arrogant and constantly failing to return my calls .I am a single working parent who relys on my vehicle to commute to work and havnt been able to for 5 weeks due to there ignorance of not wanting to resolve this with me ...take care I'f you are to drive on the roads owned by this company!!
Laura · 6 August 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 5/5
TrustpilotUpholland gardens.
Upholland gardens.After reading many reviews both good and bad, I can’t help but think it is often who you deal with and how you approach them. I have had a few small problems which is expected on new builds. As a veteran and a stickler for high standards and perfection but also a realist I took time to speak directly to the site manager, builders, groundwork’s team and landscaping guys. I am pleased to note that any issues where dealt with in a timely manner and to satisfaction. No shouting, no legal issues, no fuss, just good old communication and get it done attitude. The site manager heading up customer care as well as site sales representative on site have been superb both before and after moving in.Myles site manager and Pam in sales office.Thank you both.People. Please understand that nothing is perfect and teething problems will pop up from time to time on new builds. take time to speak to site / customer care team politely.My experience with Morris homes thus far has been superb and I have also taken into consideration and took time to understand the issues both them and us are dealing with during the COVID-19 issue . Time to lace up the boots and crack on. Stay safe, Enjoy your new homes and Best regards to you all.D
D · 31 July 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotRivington View Estate, Chorley
Rivington View Estate, Chorley was completed aprrox 5 years ago. Morris Homes continue to take a fee yearly for maintenance, but do not carry out the maintence to anywhere near the standards they advertise in their glossy brochures. 2 foot weeds growing out of the highway. broken fences, roads still not adopted, collapsed manholes...........don't be fooled by the hard sell. Visit our estate first and look for yourself!!!
Stephen · 6 July 2020 · Morris Homes Eastern Ltd St Neots
★★★★★ 1/5
TrustpilotPlease Do Not Waste Your Money
Moved into Morris Homes new built property Dec,19, still waiting for the snagging list to be completed. The worst customer service experience considering the cost was almost £700K. Please do not waste your money, all my neighbours have similar experiences.
Dr · 9 June 2020 · Morris Homes Eastern Ltd St Neots
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
