Trusted Agent profile
★★★★★
937 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 937 reviews on three platforms, rated 4.5 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Thank you for your review Tyler, if you wish to provide us further details at review@countrywide.co.uk, or to discuss your experience please feel free to contact us. Regards, Maryjane.
5/5
GoogleHad a fantastic experience with Morris Dibben when selling my flat. decided to go with them on the Saturday and by the Wednesday we had an offer of asking price. Rhys and Rod were amazing in helping with the whole process.
Hi Philip, thanks for your great 5* review! I'm so glad to read you had such a positive and successful experience selling your flat with Rhys and Rod at Morris Dibben. Best Wishes, Tracey.
5/5
GoogleUtterly fantastic service, personal and dedicated attention from the best estate agents I have ever be involved with. Christina Whiting - Senior Sales Negotiator was truly wonderful and so committed and supportive throughout the sale of my property. Thank you to her and her team, and I cannot recommend Christina and Morris Dibben - London Road more. They're terrific people and offer a first-class service!
Hi Dominic, thank you for your wonderful 5* review and recommendation. I am delighted to read that you felt well supported throughout your sale by Christina and the team at Morris Dibben. Best wishes, Tracey.
5/5
GoogleI have used Morris Dibben a number of times over many years both to buy and sell my own home and also for purchasing and selling buy to let property. The team of negotiators are excellent, knowledgeable and professional. In particular Christina Whiting, Senior Sales Negotiator/Sales Progression is absolutely second to none and I know that my last two somewhat difficult purchases would have fallen through without her invaluable experience and skill. She is extremely hard working and leaves no stone unturned, totally committed to her job.
Many thanks Caroline for your fantastic 5* review and recommendation. It's wonderful that Christina and the team at Morris Dibben, have consistently provided you with such a great experience and service. We look forward to continuing that in the future. I will be sure to pass on your feedback to Christina and the branch. Best wishes, Tracey.
5/5
GoogleMyself and partner have just completed the sale of our property through Morris Dibben in London Road Southampton. We cannot thank Stephen Henry enough for the hard work and effort he has put in to make this sale happen. From the moment the sale was agreed with Mike Gilbert the manager, we were informed of all developments and updated accordingly by Stephen, right up to the day of completion. Our purchasers even expressed their gratitude towards Morris Dibben and specifically pointed out Stephen Henry, stating he was the star player who made their purchase of our property happen, even though they were selling through another agent. This is the second time we have used Morris Dibben now, and cannot praise their professionalism enough.
Thank you Ant for your wonderful 5* review. I'm so delighted that you had such a good, professional and effective customer experience selling your property with Mike and Stephen at the Morris Dibben Southampton branch. Best wishes, Tracey.
5/5
GoogleMorris Dibben were agents for our vendor. We were in a chain with a number of older folk having successfully sold our house . There was a good deal of behind the scenes work to be done encouraging these other folk and their solicitors through the various hoops and jumps of house moving. Stephen Henry did an excellent job moving everything along and received special praise from our solicitor for his aptitude in this area. When pressure needed to be applied Tina did an excellent job in doing this in a clear but gentle fashion. We had a good experience selling our home through Morris Dibben 15 years ago. I would definitely recommend their current team to any potential vendor.
Thank you David! It is wonderful to read that even though Morris Dibben were not acting directly for you, you have recognised the help and support they provided within the wider chain that you were involved in with your 5* review. It is great to read that you would recommend us and I would like to wish you the very best for the future, Kind regards, Scott.
5/5
GoogleCouldnt recommend this branch and their team enough! Excellent service at all times, would especially like to mention Ben the lettings manager who couldn't do enough to help, true professional and very genuine.
Thank you for taking the time to leave us this excellent review, it is great to see that the Morris Dibben team were once again able to provide their proven 5* service. I will ensure that that Ben gets this feedback. Kind regards, Regan
5/5
GoogleJust wanted to share the wonderful service I've received from Morris Dibben. They have gone out of their way to help me and even took delivery of an oven saving me the 1 hour drive to the investment property. They always reply quickly and have restored my faith in letting agents. Thank you Ben!
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again for leaving this feedback.
5/5
GoogleThe service I received from Morris Dibben in Woolston was simply outstanding! The staff are extremely helpful and they’ve always made me feel valued. What makes Morris Dibben stand out a lot more than other estate agents is regular communication. I am constantly updated with what has been happening either via text message or telephone so I know exactly what’s going on at all times. Their new team is very kind and understanding, I know my concerns and needs are being taken seriously, and whilst they haven’t always been able to help me, I know they’ve done what they can to help. I would definitely recommend this branch and I’d like to thank them very much for providing excellent customer service. 5/5
Hi, Geena Thank you so much for you 5* review. I'm delighted to hear that everything went well and the staff kept you in the loop and made sure everything ran as smoothly as possible. Kind regards, Chris
1/5
GoogleRating only, no written review.
I am sorry to see you only rated us one star but I would like to thank you for taking the time to leave us this feedback. Please do send us an email if you would like to discuss your dissatisfaction. Our email address is review@countrywide.co.uk.
5/5
GoogleRating only, no written review.
Thank you for this rating. It is great to see another another 5* for the Morris Dibben team in Southampton. Kind regards, Sarah
1/5
Googleripoff the people and unhelpful very bd l never recommend this agency to anyone do not put any holding fee if u do put just forget about it.
5/5
GoogleRating only, no written review.
1/5
GoogleJust called up with a rental inquiry. I think this agency is terribly nosy and perhaps a little pretentious. They didn't have a flat that accepted pets and suggested I register for future possibilities, good. However, to register they were already asking for details of my employment and wanted to know my income.
I’m sorry to hear that you feel our contact has been unsuitable to your property needs and we appreciate the honesty of your response. When a potential applicant calls into the office we do have a chat about income so they can explain if there are any financial issues. We do advise that if there is some adverse credit, the landlord may agree for the tenant to pay 6 months in advance. Also if they don’t earn the required amount, the Landlord may proceed with a guarantor. Our landlords are more likely to proceed with a tenant if there are aware of their financial circumstances at the beginning, if adverse information is found by our referencing procedure it is more likely to be declined by the Landlord. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager
1/5
GoogleMorris Dibben Lettings in Romsey are an absolute disgrace! I've had to deal with two of the most disgusting people I have ever come across Kim Gray and Lorraine Watkins her litter side kick. They are bully's and liers, they couldn't "manage" rental property's if they tried because they have absolutely idea what the are doing! It's a total embarrassment. Kim is rude and will happily shout at and over people and force her uneducated opinion over any facts in any situation and even over professionals. We had workmen that refused to come back because they didn't want to deal with her and they used to openly say how awful she was. I honestly don't know why Morris Dibben don't look in to everything and how it "being managed" at the branch as it seems to be well known for being the worst letting agency!! Please don't use them they will con you bully you and make your life hell. They have absolutely no interest in tenants and if you are a landlord they just want your money the "packages" they offer with the inspections it's all a load of rubbish they have no idea what they are doing. They can't even organise basic repairs!!! They are happy to spend hundreds of your pounds to get bodge jobs done.
I appreciate you taking the time to leave this review and am sorry to hear of the difficulties you feel that you experienced. I can assure you that Kim Gray and Lorraine Watkins are extremely valued members of the team and fantastic professionals within the industry. We welcome all feedback however I am afraid we have no customer record of you, we pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 01794 230116. Many Thanks, Regional Manager
1/5
GoogleRating only, no written review.
If you would like some help please may you contact the branch at 023 8124 7004 so we can discuss your problem. Branch Manager
1/5
GoogleHorrible service two properties we liked and tried to put holding fees on have been told we are not allowed and then someone else takes the property! Been discriminated against because my fiancée is pregnant and they are wary of using guarantors! Poor poor service! Won't be using them again.
Hi Jake, I’m very sorry to hear that you have had a bad experience at Morris Dibben. We will not take a holding fee from a Tenant until a Landlord has accepted an offer, we can’t agree a Tenancy without the Landlord's authority and unfortunately in this case you also had a dog which many Landlords will not accept. We certainly do not discriminate against Tenants if they are pregnant or have a guarantor, it is down to the individual Landlord of each property whether they are happy with an offer. If you would like to discuss this further please contact me on 023 8124 7005.
1/5
GoogleHad an outrageous experience with Morris Dibben Letting agency. After viewing a flat, the next day I contacted the Morris Dibben asking them to speak to the landlord of that property and try to negotiate the price. The person I spoke to, Toby, had quite an aggressive attitude towards me. I explained to him that I am ready to sign the contract for this property and pay the deposit immediately if the monthly rent amount can be reduced. Toby refused even to try to speak to the landlord, claiming that the landlord is their client and they must protect their interests - by reassuring me that he is sure that the landlord won't agree to my proposed price. Who am I in this situation then??? Who will protect my interests??? The agency is asking for £600 agency fee per person when signing a contract - this is one of the highest agency fees in Southampton. Am I not their client? Am I supposed to pay £600 of agency fees and not even be treated appropriately? The agency could have tried asking the landlord to negotiate the price. It's their job to provide communication between me and the landlord. Otherwise, why do we need an agency that has enormously high fees and refuses to do its job...?! I really hope that the landlords who cooperate with Morris Dibben will see this review and will draw appropriate conclusions. Property details: 1 Bedroom Flat, Dundonald Close, Southampton, SO19 9TA
5/5
GoogleAfter trying ten other estate agents, the passion and knowledge of Morris Dibben won us over. We'll definitely be extending our leader.
1/5
Google.Having let a property from Morris Dibben ( Romsey) for a number of years now, I can honestly say some of the worst people I have ever meet. The rudeness from the staff is unbelievable ( with the exception of Nick), they treat you like a 3rd class citizen. They turn up to your property unannounced, even tho you tell them we would want to be present at all visits to the property. They do not get any repair works completed, even after 3 years of chasing them on some items. They don't get back to you when you ask them to do so on some items. Leaving request till the last day of the tenancy. I do not normal post such poor reviews, but I feel that I have to on this case. I just feel sorry for Nick, who has to work in such an unprofessional environment.
We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didn’t meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me at the branch on 01794 230116.
1/5
GoogleFrom a tenants point of view I would only recommend dealing with Nick Harris and Kim Long who are friendly, helpful and professional. Our later experience with Kim Gray was quite the opposite with continual and unnecessary problems and twice we had to correct her on contractual matters! We have now bought a house and fortunately we will never have to rent again.
We strive to make our tenants experience a happy one and are very sorry to hear your comments. We would like to wish you all the best in your new home.
5/5
GoogleFantastic from start to finish. Always available on the phone, always return calls, the maintenance department always came round if there was a problem (which was very rare). Brilliant service.
1/5
GoogleDecided to cancel our appointment on the day after travelling 3 hours to view a property. Many thanks for wasting my time and petrol!
Hi Jamie, I am very sorry to hear that your travel time may have been inconvenienced but sometimes circumstances are beyond our control, we always have to act on behalf of our vendors instructions and we cannot give access when we don't have it. Please can you call the branch on 023 8124 7004 so we can attempt to resolve any issues
5/5
GoogleFantastic from start to finish. Always available on the phone, always return calls, the maintenance department always came round if there was a problem (which was very rare). Brilliant service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards: Morris Dibben, Romsey won Gold; Morris Dibben, Southampton won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
