Trusted Agent profile · East Sussex
Verified
★★★★★
1,991 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,991 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe best estate agent company I have…
The best estate agent company I have ever dealt with.Very professional, experienced and helpful agents. Michael was always available to answer my queries and assist me through the process. When attending viewings it’s always good to have an agent like Camila. Super helpful and never made me feel rushed during viewings.Great team.Highly recommend.
Thank you so much for your reivew.
5/5
TrustpilotMishon mackay hove
I recently completed on a purchase in hove, I had the pleasure with sue Vila being my negotiator. Sue is an absolute star, she has been attentive and professional, her experience has made my purchase hassle. Can’t recommend her highly enough.
5/5
TrustpilotI have never been more impressed with…
I have never been more impressed with an estate agent, they are friendly, profession and nothing is ever a hassle. I have dealt with many estate agents in the past and they are hands down the best in the south, in particular, Sue Vila was extremely helpful, she kept me up to date throughout and made sure both solicitors were chased and kept on track to complete as quickly and as efficiently as possible. I would recommend them every time. And I will only use Mishon Mackay from now on.
5/5
TrustpilotFantastic Agents!
Fantastic Agents!Helpful, knowledgeable and professional.Found our tenants in first day of viewings. Have been using them for years and will continue to do so.Highly recommend!
Thank you for the review and recommendation Claire.
5/5
TrustpilotI can’t rant enough about how good this…
I can’t rant enough about how good this company is. Dee was amazing. She went above and beyond in helping us secure our new home and making sure the process was smooth. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
5/5
TrustpilotAbi and Joshua have been a pleasure to…
Abi and Joshua have been a pleasure to work with. They listened to my requests and needs, we’re patient with me and worked hard to find the right match for tenant.
Thank you Adam.
5/5
TrustpilotEverything was excellent and everyone…
Everything was excellent and everyone was nice specially Abi
Great to hear, thank you Khalid
5/5
TrustpilotEfficient and friendly service
Rating only, no written review.
Thank you Connor.
5/5
TrustpilotSamim and George were both excellent
Samim and George were both excellent. Professional and knowledgeable, they kept on top of the transaction the whole way through from viewing to completion and communicated clearly with both sides to resolve any difficulties
1/5
TrustpilotDon't care about buyers.
They don't often bother to reply to emails and they say on the phone that they will call back with information, but mostly don't. As a buyer, with cash, you'd think they'd want to deal with me.It's especially annoying as they have the majority of the nice flats where I'm looking.If you want to sell you flat, please use an agent that doesn't treat buyers as unimportant - use a good, friendly agents like Hanover Homes or Maslins
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding and we endeavour to always respond to any contact, so we are sorry your experience did not match expectation.Please feel free to reach out to us at customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotSelling a property from a distance is…
Selling a property from a distance is never easy. From the first I found the staff helpful, informative and generally very pleasant. At the risk of leaving someone out I want to mention Samin who kept the lines of communication open at all times with the buyer and with me. George, too, who made himself available at very short notice and alerted me to a problem.
5/5
GoogleRating only, no written review.
Andrea, we really appreciate the 5 Star rating. Thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleI highly recommend Mishon Mackay Brighton, they have done a fantastic job in selling 7 flats on the sea front
Hi Chatan Many thanks for this very positive review. I'm so pleased that we were able to help and do such a good job for you. Kind regards Steve Neocleous
5/5
GoogleMy experience with the rentals team at Mishon Mackay has been excellent - Jay and all his team are quick to respond, and helpful and professional and just nice to deal with. I've used them for the last 3 years to rent my flat and I would happily recommend them.
2/5
TrustpilotNot very knowledgeable, not very helpful
Not very knowledgeable, not very helpful.
Dear Andrew. Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotLied to and kept in the dark, robbed of the property and our holding deposit
Weren't informed well at all, we were told nothing but good things by the agent telling us our offer had been accepted and all our circumstances were fine and then after we paid the holding deposit they revealed we needed a guarantor with 50 grand in savings and couldn't pay money upfront despite the fact we were told earlier we could. Scammed.
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotHighly Recommended
I have been renting a Student house in Brighton for several years through Brand Vaughan's Student Lets department. They have found a constant stream of tenants well ahead of time so that the property has been let without any empty periods. Their Maintenance Department is second to none, Lizzy Van Orden has looked after the property for several years and has gone the extra mile to make sure everything runs smoothly. I have recently sold the property through their sales department which again has been excellent. They found a buyer very quickly and when things were not working out were quite prepared to remarket. In the end things got resolved and the sale went through. They know the market and have developed a highly efficient and user friendly way of doing things. Highly recommended with many thanks. Jan C.
Thank you so much for your review Jan and your recommendation.
5/5
TrustpilotProfessional outfit
I’ve been using brand Vaughan’s hove office to find my tenants for many years and have always found them to be highly professional, knowledgeable and courteous, this week i had an issue and rang them for assistance, I was put through to new business manager Helen pope who as always was as friendly as she is professional, the matter was resolved immediately by Helen who over the years has always provided great service, she is a credit to brand Vaughan …Thanks again Kevin R Helen
Thank you for the 5 star review Kevin.
5/5
TrustpilotFriendly and pleasant people to work with
BrandVaughan was a pleasure to deal with especially Abi Mallet who got back to me knowing that I was interested in a property close to the hospital for work - she was extremely pleasant and really helped me out despite my circumstances. thanks a bunch Abi and I refer BrandVaughan to anyone who'd like to find a place to stay in Brighton. :)
Great to hear, thank you Shivani.
5/5
TrustpilotThe team were very helpful when booking…
The team were very helpful when booking the viewing, when having the viewing, and sorting everything we've needed. Everyone has been extremely friendly, helpful and knowledgeable!
Thank you for your kind review Samuel.
1/5
TrustpilotMishon Mackay
I hired this company, 3-4 years ago, to manage my townhouse in the North Laine area of Brighton. Today I received an email from a neighbor with pictures showing the poor state of gutters, filled with debris and plants and the patio walls damaged and flaking from an invasive bush. A recent inspection said “all was well”. I was hoping they would be professional and take good care of my house. Obviously they failed.
Good Morning Nora, Thank you for getting in touch and thank you for your email to the Property Maintenance team last night, I understand Jordan has already responded. I’m sorry that you are not satisfied with the report completed in May 2022. Jordan has reviewed the midterm report vs the inventory completed in June 2021 and the patio looks to be in a very similar condition from when the inventory was done last year which is why nothing was reported; and checking gutters isn’t something that is done by the staff completing the property visits. I understand the property management team have now offered to have the gutters cleared and the plant growing up the wall removed and will wait for your instructions re this and any other work you might want completed. We do understand your frustration as clearly you want to ensure your property is kept to a high standard, please do always email repairs@mishonmackay.com with any questions or concerns you have and they will always ensure a proactive response.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for the 5* review, Galin. Kind Regards, Chris Thew - Sales Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,302 reviews rated 4.6 out of 5, followed by Hove with 1,042.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
