Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Jack · 23 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 5/5
TrustpilotExcellent service
The patience I got from your team, from the very first day.
Amaka · 23 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Amaka
★★★★★ 5/5
TrustpilotHelpful and reassuring service in a…
Helpful and reassuring service in a time of difficult market conditions. Sue always kept me informed either by phone or by email.
Mr · 22 November 2022 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotSuper helpful staff
Rating only, no written review.
Katie · 15 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your feedback Katie.
★★★★★ 5/5
TrustpilotFast on their services and helpful.
Fast on their services and helpful.Abigail has been very kind with me.
Melissa · 15 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Melissa. We will pass your message on to Abigail.
★★★★★ 5/5
TrustpilotSelling our family home
Selling our family home was never going to be easy as my parents had owned it for over 65 years. However, Max and Mark at Mishon Mackay in Hove made the experience as pleasant as it could be. We were kept informed as to viewing dates, process of the sale, any hold ups by personal telephone calls backed up by emails. It felt as if the way that our sale was going really mattered. It was handled sensitively and efficiently. Max in particular was available whenever I had a question or worry. I'm glad that I chose them and wouldn't hesitate to recommend Mishon Mackay to others.
TRACY · 15 November 2022 · Mishon Mackay Hove
★★★★★ 1/5
GoogleDon´t use this company at all costs!
I rented an expensive property full of defects and about 7 months into the rental, I was still having new problems on a daily basis even though they promised whatever "little improvements" that needed to be done were going to be done within a week or two.
I had builders every week fixing the bathrooms, shower, they left rubbish everywhere, sometimes I had people coming into my flat unannounced, the radiators didn't work etc, it was an absolute ordeal. They don't deserve your money, if you find a property you like you will see it advertised with one of their competitors too. Go there instead.
Daniel · 15 November 2022 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 15 November 2023
Thank you for your review Daniel and sorry you feel you had such a bad experience renting through Mishon Mackay. I have been able to review the file and can see you certainly had a lot of maintenance whilst you were residing in the property; however it looks as through all of which was unavoidable and dealt with in a timely manner. We do apologies that the work in the bathroom took longer than expected and are grateful for your patience. I can see regular updates were provided to you and everything you reported was actioned included the new radiators in both bedrooms. I am sorry that the contractors sometimes failed to notify of their visit and left rubbish on site, this is very unusual for the firm I know completed most of the work, but we will be sure to raise your dissatisfaction with them as well.
★★★★★ 4/5
TrustpilotPrompt turn around
Prompt turn around, follow up within a short time frame, professional, informative, good customer service
Joe · 10 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your review Joe.
★★★★★ 1/5
TrustpilotBe careful with this agency
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to renew the contract and they want to increase the rent £100 but without fixing the leaks (now there is more than one). Contacted them, few of the members, and even one of the managers and the just pas the ball to each other, no one is taking responsibility and the ceiling will fall one of this heavy rain days. Be careful with this agency....
Yasmina · 10 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Dear Yasmina, thank you for sharing your feedback. We are sorry to hear you have experienced some issues with the maintenance of your property. We endeavour to get these things dealt with as quickly as possible and will contact you to confirm works going forward. Thank you
★★★★★ 1/5
TrustpilotRude and unpleasant service
Have just had a phone call to the accounts team, needed to talk about my rent for this month and was greeted by a very rude lady. Spoke over me and didn’t let me ask the questions that I needed to ask. I was met with an awful attitude and I came out of the phone call upset and more confused about my situation than before. A very unpleasant experience, she should not be working in customer service. Extremely unprofessional.
Tilly · 4 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Dear Tilly. Thank you for bringing this to our attention.We are very sorry to hear this, you should not be greeted by rude staff when you are looking for help with paying your rent. We have spoken to the department and can assure you that this will not happen again. Going forward if you do need any further assistance please do ask for Kerri and she will be happy to help.
★★★★★ 5/5
TrustpilotVery efficient and professional
Very efficient and professional, and very helpful with any queries we had in finding a place to rent. Abbie in particular was awesome in helping finalise our offer for a property and super friendly!
Callum · 2 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Great to hear this, thank you Callum.
★★★★★ 5/5
TrustpilotEverything was very fine
Everything was very fine! Clearly explained. Thank you! Good luck!
Ch.misha_ · 2 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you very much for your review.
★★★★★ 1/5
TrustpilotStay away from them
Stay away from them. They are not reliable at all.
Hasan · 1 November 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Dear Hasan, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss your experience more.
★★★★★ 5/5
TrustpilotEfficient and helpful
Efficient and helpful! Made the process of securing a rental property quick and easy.
Jamie · 31 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Great to hear, thank you for your review Jamie.
★★★★★ 5/5
TrustpilotAbigail was really helpful
Abigail was really helpful! Thanks
Hugo · 26 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Hugo.
★★★★★ 5/5
TrustpilotReally helpful even though I am not the…
Really helpful even though I am not the easiest person to pin down, resulting in a successful tenancy.
Rod · 23 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your review Rod.
★★★★★ 5/5
TrustpilotThe communication was smooth and very…
The communication was smooth and very efficient. Also the agent replied right away to any enquiries we had.
Stephanie · 20 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Stephanie.
★★★★★ 5/5
TrustpilotEverything went smoothly
Everything went smoothly, lovely help from Abigail, Michael and Kamila :)
Luana · 19 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Luana.
★★★★★ 1/5
GoogleArranged to view a property to buy with Samin
Got a viewing confirmation the evening before.
The morning of the viewing called 1 hour before that just to say the property …
F · 19 October 2022 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 15 November 2023
Hi there
I'm sorry that you have had to post such a negative review on our Brighton … More
★★★★★ 5/5
GoogleWe chose to sell our flat through Mishon Mackay having bought through them and had a positive experience. Glenn and team were in contact regularly, making sure we had all the information we needed to keep the sale moving forward. The person …
Lauren · 19 October 2022 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 15 November 2023
Dear Lauren, thank you for taking the time to review. I shall be sure to pass on to Glenn. Kind Regards - Chris Thew - Sales Director.
★★★★★ 5/5
GoogleI have been really impressed with the exceptional service I have received from Mishon Mackay. I recently met with some of the team at the Brighton branch to discuss a valuation of my property. They were extremely knowledgeable of the …
Paul · 19 October 2022 · Mishon Mackay Brighton (99-101 Dyke Rd)
Agent replied · 15 November 2023
Dear Paul, thank you for taking the time to review the team at our Brighton branch. They are an amazing team and it is great to hear of your positive experience. Thank you.
★★★★★ 1/5
TrustpilotWorst renting experience ever
Worst renting experience ever, some of the agent is really rude to student on the phone. They never have good attitude. I ended up without any place to stay because of their incompetent! No wonder they have so many bad reviews! I was ready to move but out of sudden they told me something went wrong! Will never rent any property from this agency anymore in my life!
Wartson · 18 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Dear Wartson, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 5/5
TrustpilotA smooth process
Just rented our first flat as a couple. We had some worries about the process and how things are supposed to be but their system and the team were most helpful and it was a smooth process. Especially Joshua who handled the majority of our tenancy process was really fast and helpful in answering our questions and guiding us on the way. Also Omar and Laura were really kind to us when we met at the office for key collection.
B.O · 17 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
This is great to hear, thank you for your feedback.
★★★★★ 5/5
TrustpilotVery good initial experience renting…
Very good initial experience renting with Brand Vaughn, Abigail Mallett was great and very helpful.
Alexandra · 13 October 2022 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you Alexandra.
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