Trusted Agent profile · East Sussex
Verified
★★★★★
1,983 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,983 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service... Thank you Brand Vaughn
My experience with this company and all staff I spoke to was simply a pleasure.. I felt welcome and my needs were consistently adhered to.A truly professional estate agent of tireless and consistent quality of service.
Thank you so much Daniel
5/5
TrustpilotAn absolutely faultless service
An absolutely faultless service from viewings to moving in. All staff have been exceptionally friendly, professional and flexible. Excellent communication and attention to detail, we would highly recommend using this company.
Thank you very much. Best wishes in your new home.
5/5
TrustpilotKamila was really helpful
Kamila was really helpful, answered any questions I had and was really pleasant to speak with. The whole process was really smooth and easy with her.
Thanks for your feedback Natasha.
1/5
TrustpilotNightmare experience
Nightmare experience. Would give them a 0 if I could. They do the landlord's bidding, never the tenants. Watch out for damages before renting from them, they will do their best to avoid the landlord paying for the necessary repairs. Make sure you have the property inspected and professionally surveyed before signing contracts. Or you will rent a broken property for way more money than you should pay. BV students, 10 times worse.
Dear Simon, thank you for sharing your feedback, we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotGenuinely fabulous experience
Genuinely fabulous experience. The team were friendly and regularly went above and beyond from Felix calling me to provide updates as well as offers whilst I was working in Geneva to the fabulous Dee who saved my blushes when removers hadn't quite moved everything and went in and helped clear things to the new buyers satisfaction. A truly great team effort!!!
5/5
TrustpilotGreat service welldone guys
Rating only, no written review.
Thank you Mehmet
5/5
TrustpilotVery easy and professional experience…
Very easy and professional experience and non of the usual agent arrogance, would recommend!
Great to hear, thank you Louis.
5/5
TrustpilotFantastic service
Well, I don't know how to say this, but estate agents have a particular reputation, and my past experiences have not been good on the whole. Well, I also like being proved wrong. George, Tom and their team in Brighton (7 Dials Branch - not sure if that is Brighton, Hove or Preston Park) and everyone associated with the sale of my house acted brilliantly, honestly, swiftly, and were just wonderful throughout the ups and downs, and tricky bits. No call or email, however fraught, went unanswered; response was always swift and acted upon. I only know this branch, but from this I can honestly say that they were wonderful, and I would highly would recommend this team.
5/5
TrustpilotSuperior service
Abbigail and her colleague were helpful, informative and understanding.
Great to hear, thank you Chris
5/5
TrustpilotSmooth
Scheduling the viewing was easy and efficient. The viewing was carried out smoothly in a timely manner, and the offer submission done online followed by a call for confirmation. Nothing to complain about.
Thank you so much for your review.
5/5
TrustpilotJoshua is really helpful and always…
Joshua is really helpful and always willing to answer my many questions regarding the property. Always polite, friendly and patient.
Thank you Steph
1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotExcellent service
The patience I got from your team, from the very first day.
Thank you Amaka
5/5
TrustpilotHelpful and reassuring service in a…
Helpful and reassuring service in a time of difficult market conditions. Sue always kept me informed either by phone or by email.
5/5
TrustpilotSuper helpful staff
Rating only, no written review.
Thank you for your feedback Katie.
5/5
TrustpilotFast on their services and helpful.
Fast on their services and helpful.Abigail has been very kind with me.
Thank you Melissa. We will pass your message on to Abigail.
5/5
TrustpilotSelling our family home
Selling our family home was never going to be easy as my parents had owned it for over 65 years. However, Max and Mark at Mishon Mackay in Hove made the experience as pleasant as it could be. We were kept informed as to viewing dates, process of the sale, any hold ups by personal telephone calls backed up by emails. It felt as if the way that our sale was going really mattered. It was handled sensitively and efficiently. Max in particular was available whenever I had a question or worry. I'm glad that I chose them and wouldn't hesitate to recommend Mishon Mackay to others.
1/5
GoogleDon´t use this company at all costs! I rented an expensive property full of defects and about 7 months into the rental, I was still having new problems on a daily basis even though they promised whatever "little improvements" that needed to be done were going to be done within a week or two. I had builders every week fixing the bathrooms, shower, they left rubbish everywhere, sometimes I had people coming into my flat unannounced, the radiators didn't work etc, it was an absolute ordeal. They don't deserve your money, if you find a property you like you will see it advertised with one of their competitors too. Go there instead.
Thank you for your review Daniel and sorry you feel you had such a bad experience renting through Mishon Mackay. I have been able to review the file and can see you certainly had a lot of maintenance whilst you were residing in the property; however it looks as through all of which was unavoidable and dealt with in a timely manner. We do apologies that the work in the bathroom took longer than expected and are grateful for your patience. I can see regular updates were provided to you and everything you reported was actioned included the new radiators in both bedrooms. I am sorry that the contractors sometimes failed to notify of their visit and left rubbish on site, this is very unusual for the firm I know completed most of the work, but we will be sure to raise your dissatisfaction with them as well.
4/5
TrustpilotPrompt turn around
Prompt turn around, follow up within a short time frame, professional, informative, good customer service
Thank you for your review Joe.
1/5
TrustpilotBe careful with this agency
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to renew the contract and they want to increase the rent £100 but without fixing the leaks (now there is more than one). Contacted them, few of the members, and even one of the managers and the just pas the ball to each other, no one is taking responsibility and the ceiling will fall one of this heavy rain days. Be careful with this agency....
Dear Yasmina, thank you for sharing your feedback. We are sorry to hear you have experienced some issues with the maintenance of your property. We endeavour to get these things dealt with as quickly as possible and will contact you to confirm works going forward. Thank you
1/5
TrustpilotRude and unpleasant service
Have just had a phone call to the accounts team, needed to talk about my rent for this month and was greeted by a very rude lady. Spoke over me and didn’t let me ask the questions that I needed to ask. I was met with an awful attitude and I came out of the phone call upset and more confused about my situation than before. A very unpleasant experience, she should not be working in customer service. Extremely unprofessional.
Dear Tilly. Thank you for bringing this to our attention.We are very sorry to hear this, you should not be greeted by rude staff when you are looking for help with paying your rent. We have spoken to the department and can assure you that this will not happen again. Going forward if you do need any further assistance please do ask for Kerri and she will be happy to help.
5/5
TrustpilotVery efficient and professional
Very efficient and professional, and very helpful with any queries we had in finding a place to rent. Abbie in particular was awesome in helping finalise our offer for a property and super friendly!
Great to hear this, thank you Callum.
5/5
TrustpilotEverything was very fine
Everything was very fine! Clearly explained. Thank you! Good luck!
Thank you very much for your review.
1/5
TrustpilotStay away from them
Stay away from them. They are not reliable at all.
Dear Hasan, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss your experience more.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,294 reviews rated 4.6 out of 5, followed by Hove with 1,042.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
