5/5
I recently sold my house through Misson Mackay and the service and simplicity of it all provided by Tom and the rest of the team really put me at ease at what should be a stressful transaction! Would highly recommend them
Trusted Agent profile · East Sussex
Verified
★★★★★
1,983 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,983 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
I recently sold my house through Misson Mackay and the service and simplicity of it all provided by Tom and the rest of the team really put me at ease at what should be a stressful transaction! Would highly recommend them
5/5
I would really recommend using Mishon Mackay, they are incredibly diligent, hardworking and transparent across all of their process. A special thank you to George for going the extra mile in adapting sale specifics to what we were after. I would definitely recommend them to anyone.
5/5
Great communication and help with any…
Great communication and help with any issues along the way
Great to hear this, thank you for your review Kirsty.
5/5
Abigail was professional
Abigail was professional, timely and caring - the process felt smooth from start to finish and I couldn't recommend enough.
We are delighted to hear that you had a great experience with us Becky. Thank you for sharing your positive feedback and for choosing Brand Vaughan, we will pass your review onto Abigail.
1/5
Your agent was 10 minutes late for a…
Your agent was 10 minutes late for a viewing, no proper apology or explanation, and as a result appointments had piled up and a group of us were herded around the property unable make a careful assessment. A sub optimal experience that spoke of a distinct lack of respect for renters in general, and which hardly helps the landlord who has entrusted you with finding tenants. A call to your office to relay the experience met a defensive response and a slammed phone. We are impeccable tenants but will not be dealing with you again.
Dear Farah, thank you for sharing your feedback. We are so sorry to hear of the experience you have had, we take every review seriously and will pass this on to our team and investigate the issues you outline.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more in the meantime.
1/5
Shocking service provided
Shocking service provided. Complete lack of communication. They promise to email by a certain time and never do. Have not received keys ahead of moving in date. Lost the deposit and first months rent I sent to them. They can’t be bothered to call or email back. Do not have keys or information about the property I am moving into in a days time - looking like I will be left without keys ahead of move in date.
Hello there, thank you for sharing your feedback. We are so sorry to hear of the experience you have had, we will pass this on to our team and investigate the issues you outline.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more in the meantime.
5/5
Easily accessible and friendly staff
Rating only, no written review.
Thank you so much for your feedback Taylor.
5/5
Lewis Innes
Lewis Innes, Property ManagerI was very impressed with the prompt action Lewis took in regards to a recent plumbing problem in my property. He kept me informed throughout and was professional and helpful at all times
Thank you very much for your feedback David.
2/5
Definitely not tenant friendly.
I'm very happy to leave the property managed by this agency. Many times they told me things, trying to convince me that those are our landlord wishes. I had a private contact with him and he always denied those things. He even called the agency several times to cancel their decisions. They didn't do anything around the flat issues and charged my landlord for every small thing, to the point where he asked me to call him directly and omit the agency. He couldn't cancel the contract with them, while I was still renting... Btw. Trying to rent a flat with them took ages. Almost two months of checks and uncertainty. At the end they wanted to charge me for painting the walls and some decor fixing. I used a dispute option with my deposit protection company and I received my money back. During this time the agency called me and threatened with additional costs. I would advise landlords to check how things are, directly with their tenants.
Dear Eva, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
I have always found Tom and his team to…
I have always found Tom and his team to be very courteous, helpful and professional.They have always provided a great service and it is a pleasure to deal with them.
Thank you so much for your feedback Cas.
5/5
Really easy and secure process
Really easy and secure process. Friendly and helpful staff and no messing around.
Thank you Ross
5/5
Have been using BV for a number of…
Have been using BV for a number of years and have no complaints. The lettings team are all very competent. Have mainly dealt with Ollie and Lizzy and have enjoyed a good working relationship. Would recommend them for no hassle management of properties.
Great to hear this, thank you Rob
5/5
Lisa from your Hurstpierpoint branch was fantstic during our whole selling process. We received weekly updates from Lisa and she always responded to emails and telephone calls promptly. If Lisa was not available, Beth was always able to assist.
Thank you, Tracy! We really appreciate your kind words about Lisa & Beth. I know Lisa and Beth pride themselves on high communication! I'm glad we achieved a great result for you! Thank you for taking the time to review! Kind Regards, Chris Thew - Sales Director
5/5
The sale of our late Mum's house with Mishon Mackay in Hurstpierpoint went very smoothly. The photos of the house were superb and attracted a lot of interested viewers. As others have said, Beth and Lisa are wonderful to work with and everything you could hope for: competent, professional, reassuring, sympathetic and straightforward. We had clear and impartial advice from them all through and fast returns of calls. Lisa gave weekly updates as the sale progressed. It's also well worth taking their advice about choice of solicitor. We initially went to a different solicitor that proceeded slower than a snail's pace so we moved to the solicitor recommended by Mishon Mackay. That solicitor sorted everything out very efficiently.
5/5
very helpful and efficient staff
very helpful and efficient staff. always friendly too
Thank you Andrew
5/5
Joshua was extremely helpful and made…
Joshua was extremely helpful and made the process easy and stress free. I would highly recommend
Thank you Lucy
5/5
Good marketing and a stress-free sale
Really stress-free sale - very professional, always kept us informed and were instantly there when an issue did come up. They organised professional cleaners after our move and then inspected the property afterwards as we had left 4 days earlier.Good marketing - on all the portals - and always accompanied prospects, then gave feedback.No hesitation in fully recommending them.
5/5
This is the third time I've used Mishon Mackay on the Seven Dials - having bought/sold on several occasions with them. Each time their service has been impeccable. George, Tom and Samim are extremely professional, knowledgeable and calm under pressure. They were always on hand to answers questions and chase all parties - nothing was ever too much. They are also a nice bunch of guys who made the whole process simple. I wouldn't use anyone else in the area again. Thanks to you all for your hard work once again!
5/5
Thank you Beth
Beth, Lisa and colleagues in the Hurstpierpoint branch have been wonderful, keeping us updated throughout the sale of our late Father's property. Beth has made a rather difficult and challenging time, that much easier for us and I would not hesitate to recommend Mishon Mackay for all those wishing to sell/buy their home. Thank you so much Beth.
5/5
The experience that I had was good, good luck.
The experience that I had with company in general was good, however, Joshua was very supportive, helpful, and was managed to provide different types of solutions. Nevertheless, the Goodlaord company was slow, and they did not provide all the required details at the same time, which caused extra and unnecessary delays.
Thank you for your review Omar.
5/5
Excellent service
Extremely efficient and helpful service from Dee and Josh. Faultless in all respects.
2/5
Pressure to complete as a buyer
Good communication initially, then before sale went through there was lots of pressure to complete before Christmas with a lack of regard for the selling process. This led to unnecessary stress as a buyer.
Dear Nina, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
Very good service
Rating only, no written review.
Thank you Chris
5/5
Dee made the difference !
We have just moved from Kemp Town and the only reason it has happened at all is down to Dee at MM. Dee is a tiger. We had problematic buyers to be polite, but Dee rose above it all and dragged the transaction over the finishing line. She is everything you could want in an agent, whatever she earns they should double it before she’s off to pastures new. Professional, tenacious, empathetic, warm, dynamic, reliable and so importantly calm and attentive. With those qualities it won’t surprise you to know she’s become a friend. Thank you so much Dee! See you soon hopefully, M & M.
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Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,294 reviews rated 4.6 out of 5, followed by Hove with 1,042.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.