Trusted Agent profile · East Sussex
Verified
★★★★★
1,981 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,981 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDeclan from the agency, has been an absolute gem during my flat search. He's not only professional and responsive but also empathetic. Searching for a flat can be extremely stressful, but he made the process much smoother. The properties they offer are nice but also good value, and they’re accurately described. Highly recommend, Thanks again.
5/5
TrustpilotThank you Lucy!
Lucy made the whole experience from viewing to application super easy, can’t thank her enough as a first time mover she made everything so stress free ☺️
Great to hear this, thank you so much for your review Laura. We will pass this on to Lucy.
5/5
TrustpilotFlat Viewing
Lucy was quite helpful to me and everything went as planned. Securing the flat was quite fast after the approval.
Great to hear this, thank you so much for your review Deniz. We will pass this on to Lucy.
5/5
TrustpilotLucy was kind and honest and realistic…
Lucy was kind and honest and realistic and informative at all times.
Great to hear this, thank you so much for your review Lily.
4/5
TrustpilotReview
Lucy was really nice during the viewings, keep up the good work. I like the fact that I get email of new apartment; so I can get info about new apartment for rent; great work.
Thank you for sharing your positive feedback and for choosing our services
5/5
TrustpilotExcellent
Very helpful and updated...iam very happy and thank u for your help
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback.
5/5
TrustpilotConnor was great in keeping me updated…
Connor was great in keeping me updated on the tenancy process. I rate five star
Great to hear this, thank you so much for your review.
5/5
TrustpilotThanks for your help
Thanks for your help. Looking forward to moving to my new place
Great to hear this, thank you so much for your review Yacine.
1/5
TrustpilotNobody answers emails
Following my other reviews my daughters student accommodation is still without blinds/curtains. They have now been waiting nearly x5 weeks. Other issues outstanding too. I wish BV would just answer their emails
5/5
GoogleHad an amazing experience dealing with George, was always there to help with property advice Highly recommended!
5/5
GoogleI rarely do reviews, but I was blown away by the team in the office; their local market knowledge was second to none. There were also so proactive in finding me potential buyers and kept in constant contact throughout the process. Nothing was too much trouble for them; they were highly professional and supportive during what we know can be stressful. I can't thank them enough; I highly recommend
Thanks, Dylan. Kind Regards. Chris Thew - Sales Director.
5/5
GoogleWell, I don't know how to say this, but estate agents have a particular reputation, and my past experiences have not been good on the whole. Well, I also like being proved wrong. George, Tom and their team in Brighton (7 Dials Branch - not sure if that is Brighton, Hove or Preston Park) and everyone associated with the sale of my house acted brilliantly, honestly, swiftly, and were just wonderful throughout the ups and downs, and tricky bits. No call or email, however fraught, went unanswered; response was always swift and acted upon. I only know this branch, but from this I can honestly say that they were wonderful, and I would highly would recommend this team.
Thank you, David. We appreciate your kind words. Kind Regards. Chris Thew - Sales Director.
5/5
GoogleI've had the pleasure of dealing with the guys at this branch on a number of occasions and they've always come across very friendly and professional! They all do a fantastic job lead by branch manager George who seems incredibly dedicated to the role and highly knowledgeable of the market! I'd thoroughly recommend using them if you're looking to buy or sell your home!
5/5
GoogleI had a wonderful experience when I visited the Brighton branch. Samim, a great young man who looked after us and took the time to understand our needs, welcomed me. Would highly recommend their service
5/5
GoogleWe cannot thank the staff of Mishon MacKay highly enough. The service was particularly professional, and as first timers we needed a lot of support throughout the buying process. We were amazed how smoothly and easily it all went, and highly recommend Mishon MacKay - and George in particular, who was amazing and helped us so much. Thanks a million!
1/5
TrustpilotVery poorly run letting agents
Very poorly run letting agents. Went to collect my keys and was told that they had to be given to an inventory clerk and I had to walk to meet home at the address. No communication before this to advise of this process. When we got to the address, keys didn’t work and was told they would call a locksmith. Currently waiting for a locksmith that could take 3 hours and I have to just wait around for a locksmith to meet me at the address. All this for over £1,5000…
Thank you for your review and feedback. We are sorry to hear that we fell short of your expectations. I understand that our property management team has resolved the issues now.
4/5
GoogleWe would definitely recommend Mishon Mackay Brighton for selling and buying. George managed to rescue our sale after shocking failings by Lextons Hove, who agreed to hand it over admitting their horrendous behaviour. George also held a long chain together and got our buy to go through as well. Unlike Lextons, with Mishon Mackay there was always someone in the office, answering the phone, email, and willing to give keys and answer questions. We would definitely use George and MM again.
1/5
GoogleVery unprofessional service. They have cancelled our flat viewing twice - once with a half hour notice when we were already on our way, and the other time they sent a cancellation email late the night before, which when we called to enquire what’s going on, we were told the agent’s car has broken down. Not a very believable story when the cancellation came through the day before. They did not offer any other date or time for us to have the viewing, even when we asked if that might be possible. They clearly don’t care about their potential clients so I wouldn’t recommend working with them
1/5
GoogleVery very poor team . The team here is rude and not helpful at all specially the property management team . Sydney specifically has been mean and rude in conversation and doesn’t listen . I was handed over wrong keys . For that I had to pay £36 for 30 min extra wait time to get the right keys . Also I was just given 1 set of key when I asked for another I was told you have to get it made on your own . Infact reasoning given was you live alone why do you need spare keys . If you are locked out yiu can’t access the apartment . What if I loose 1 keys . I want to keep 1 set outside the apartment hidden ofcourse I wouldn’t tell her where I am keeping them . Sydney’s reasoning is we don’t provide spare keys to keep back up with friends or families . Pan london and surrey I have movers in 4 different apartments everywhere I was given 2 set always. She is the worst person I have ever spoken to and not helpful in sorting issues at all infact she flares it up Overall staff is not helpful and keeps passing to each other and communication amongst them is poor Also the inventory wasn’t checked properly . The meter readings were not done . The oven is still dirty and smelly and so is the washing machine . The plug points not working . Heating not working . I have just moved to Brighton and already so stressed with all the behaviour of the staff and poorly maintained property . It’s sad to see people are so poor in behaviour here .
Dear Vibha, I am really sorry to have read your review about our Lettings team. I would be keen to see if we can put things right. My direct line is 01273 416732 or cthew@mishonmackay.com. Kind Regards, Chris Thew
5/5
GoogleWe almost never write reviews but have to say that we are truly grateful to both Josh and Dee at Mishon Mc Kay who we bought our new house through last year. Josh pushed and chased and organized to keep things together when (from the communications via the conveyancers) the vendors seemed completely disinterested in selling their property and we genuinely think the sale would not have gone through without Josh's proactiveness. We were also very appreciative of Dee who came by post purchase, after work to get the gas meter going for us and her non pushy, genuine manner at the viewing we had with her. The agency we used to sell with were unfortunately beyond hopeless and very unpersonable throughout, so we only wish we'd used Mishon McKay to sell with aswell!
5/5
GoogleMishon Mackay have been truly exceptional throughout. From the initial viewing and all the way through my sale, I have been kept informed and supported. The market knowledge and experience was second to none and ensured that my flat was sold in a timely but friendly manner, as well as the administrative processes being dealt with efficiently and in a user-friendly format. Thank you, George (and the team). I won't hesitate to give you a call should I be selling my property in the future.
5/5
GoogleGeorge and the team did an excellent job supporting us with our sale and purchase and every member played their part in making it happen. They were always at the end of the phone, helped us through the ups and downs and kept us up to date along the way. We received good advice when needed and felt very looked after in the process. I would highly recommend their services.
5/5
GoogleMishon mackay truly give excellent service! Especially Dee, she is a star. Made sure the conveyancing went through smoothly. Felix who valued my property was also very lovely and efficient, and would check on me periodically. George who negotiated the offers, and Samim was always there for a chat; was a delight to speak to and really calmed me when I was stressed. They are a team of 5 (I believe) and all 5 of them are great, and deserve 5 stars each!
5/5
GoogleThe team at Mishon Mackay Brighton provided an excellent service selling our flat, especially during a slow and difficult market. The team were very professional and on top of everything and gave us some great advice. We felt they had a really good sense of when to push and when to hold for a moment. Many thanks to the whole team including Felix, Tom and Dee, and extra thanks to George and Samim who mostly dealt with our sale.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,291 reviews rated 4.6 out of 5, followed by Hove with 1,039.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
