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Mishon Mackay estate agents in Hurstpierpoint, Hove, Brighton and 1 more

4.6

★★★★★ Excellent

1,980 reviews across 5 offices and 2 platforms

Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,980 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

632

Reviews on Google

All 5 offices

Trustpilot logo

1,348

Reviews on Trustpilot

Business-wide

Our offices

Mishon Mackay's five offices, most reviewed first. Each has its own page.

Latest reviews from every Mishon Mackay office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I would recommend Mishon Mackay

I would highly recommend Mishon Mackay but especially Dee Karagol. Dee was friendly and approachable from the moment we met whilst viewing potential properties. She took a personal approach and really took on board our criteria in order to help find us a property. Once we had accepted an offer on our flat she went out of the way to progress the sale as quickly as possible. There were 12 properties in the chain so it wasn't an easy task! She was incredibly proactive, efficient and her communication was outstanding, giving me updates constantly. Thanks for all your help Dee - we are so happy in our new home and I honestly don't think we would have made it without your help!

Jessie · 4 October 2023 · Mishon Mackay Hove

1/5

Trustpilot

Unprofessional and Hopeless Service…

Very unprofessional and hopeless services. Filled in the Rent application after viewing, but no reply. Called them twice no one returned my calls. Do NOT recommend it. You’ll be disappointed

Dr · 4 October 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

We are so sorry to read about your experience and would love to put this right, I understand our lettings team has tried to contact you by your mobile. Please reach out to us directly on 01273221101. We hope to have the opportunity to put it right.

5/5

Trustpilot

Excellent Customer Service!

Excellent Customer Service!Dee Karagol was amazing at keeping me up to date on the sale of the property and went above and beyond to ensure I was always informed at each stage. I'd be delighted to have her walk me through my buying process again!

Angie · 3 October 2023 · Mishon Mackay Hove

5/5

Trustpilot

The team were very helpful

The team were very helpful, thorough and professional, and kept us informed throughout as they diligently followed up our purchase and sale. Thanks Dee, George and team 🙏

Max · 28 September 2023 · Mishon Mackay Hove

5/5

Trustpilot

Great customer service

We sold a house recently through BV which was a complicated and drawn out sale. At all times their team kept in touch and ensured that the painful process progressed as smoothly as possible.

NAP · 26 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Great to hear this, thank you so much for your review.

1/5

Trustpilot

Following my last review there is still a complete lack of detail that works have been completed.

Following my last review of my daughter's uni accommodation and 18 days after collecting keys the house is still unliveable. We still haven't received confirmation that works are complete to eradicate the extreme mould, fix non working fire and carbon monoxide alarms, missing keys, locks. Cleaning has finally been scheduled.

Shelly · 26 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

We are sorry to hear that you did not have a positive experience with us. I have passed the comments on to the branch manager who will be in touch directly.

4/5

Trustpilot

Kudos Helen Stone from Brand Vaughn with…

My experience with Brand Vaughn with everyone from Ms Helen Stones, Mr Michael Burns and Josh Jimenez have been most satisfactory. All were most professional, responsive and courteous.They did their utmost and managed to secure a tenant within a very solid reference who also paid a year’s rent in advance and with a view to renting long term. Kudos especially to Helen. What more can one ask for!

DSV · 25 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Thank you for sharing your positive feedback and for choosing our services.

5/5

Trustpilot

Lucy support and inform us very well

Lucy support and inform us very well. Apartment s photos in the website was reflecting the real features of the apartment we view.

Bartu · 23 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Great to hear this, thank you so much for your review Bartu.

5/5

Trustpilot

We had a great experience with Dee

We had a great experience with Dee. The purchase was not an easy one and without her understanding and perseverance it wouldn't have happened. I would certainly buy/sell with her again. She is very different from 'traditional' estate agents, a breath of fresh air.thank you!

Chris · 23 September 2023 · Mishon Mackay Hove

1/5

Trustpilot

Appallingly dirty, unsafe and mouldy accommodation

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks later, and having escalated to senior mgmt, and still no confirmation that these items have been addressed and no new move-in date.Shockingly, unprofessional and incompetent

Shelly · 22 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Thank you for your review, we are so sorry to read about your experience I understand our property management tam are working hard to resolve these issues with the landlord.

5/5

Trustpilot

Responsive and helpful.

Rating only, no written review.

Jaime · 21 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Thank you so much for your review Jaime.

5/5

Trustpilot

2 properties managed…

2 properties managed for many years , great property manager Lizzy who takes care of any tenant issues and repairs.They have also just sold these properties, lots of viewings, clear communication all the way with Kieran and Holly.Their recommended solicitor was a real bonus.Sales cycles were very long but that’s the current market.

Jim · 21 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

We are delighted to hear that you had a great experience with us Jim. Thank you for sharing your positive feedback and for choosing Brand Vaughan.

5/5

Google

Tom was great! Couldn’t of been easier buying through Mishon mackay

Abe · 21 September 2023 · Mishon Mackay Hove

5/5

Google

I have dealt with what feels like hundreds of estate agents in my time. I must say that Oliver at the Hove branch has been a breath of fresh air, his commitment to customer service is something to behold.

Spencer · 21 September 2023 · Mishon Mackay Hove

5/5

Google

Danielle made the entire process as smooth as possible, and we were left incredibly impressed by the entire team. Would definitely recommend Mishon Mackay!

Jessica · 21 September 2023 · Mishon Mackay Hove

5/5

Google

We have been very happy with the Team at Mishon Mackay and in particular Oliver who helped us purchase our new house in Hove that all went through without drama.

Adam · 21 September 2023 · Mishon Mackay Hove

5/5

Google

Before dealing with Mishon Mackay, I had only ever bought a house, when it came to sell, I did know the process when it comes to getting valuations and dealing with solicitors. I called Mishon Mackay and Oliver came round to explain the whole process to me as well as value my property. Today I picked up my keys to my new Home and Ollie has been there from start to finish, nothing was too much trouble and if I had bought in Brighton, I know that I would use Mishon Mackay again. I cannot recommend enough.

Sophie · 21 September 2023 · Mishon Mackay Hove

5/5

Trustpilot

They were great from start to finish

They were great from start to finish - getting this sale over the line and Holly Davis always being available, knowledgeable and active.

Anne · 20 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Great to hear this, thank you so much for your review Anne.

5/5

Trustpilot

they are responsive and nice <3

Rating only, no written review.

Jaz · 18 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Great to hear this Jaz, thank you so much for your review.

5/5

Google

We cannot thank Glenn and Melanie enough for their professionalism and determination to get the sale over the line. They communicated effectively, throughout the sale and i never felt like i was not well informed. Melanie was exceptional and gave 100% to get the sale sorted towards the end. Thank you both for everything! Best regards - The Morris Family

Jon · 15 September 2023 · Mishon Mackay Rottingdean

5/5

Trustpilot

Great experience from the team at Mishon Mackay Brighton

The team at Mishon Mackay Brighton provided an excellent service selling our flat, especially during a slow and difficult market. The team were very professional and on top of everything and gave us some great advice. We felt they had a really good sense of when to push and when to hold for a moment. Many thanks to the whole team including Felix, Tom and Dee, and extra thanks to George and Samim who mostly dealt with our sale.

James · 12 September 2023 · Mishon Mackay Hove

5/5

Trustpilot

Lucy was incredibly helpful and kind

Lucy was incredibly helpful and kind , thank you so much for helping us find our new home

Zachary · 11 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

Great to hear this, thank you so much for your review Zachary. We will pass this on to Lucy and the team.

5/5

Trustpilot

Exceptional Letting Agent

Exceptional Letting Agent - Lucy is a True Professional!Rating: ⭐⭐⭐⭐⭐ (5/5)I had the pleasure of working with Lucy, a letting agent who truly exceeded my expectations. From the moment I contacted her, she demonstrated a level of professionalism and dedication that is rare to find in this industry.Lucy was incredibly knowledgeable about the rental market and took the time to understand my specific needs and preferences. She presented me with a range of properties that matched my criteria, and I was impressed by how well she knew each listing inside and out.What sets Lucy apart is her excellent communication skills. She kept me informed at every step of the rental process, promptly answering all my questions and addressing any concerns I had. Her transparency and honesty were truly refreshing.When it came to negotiations and paperwork, Lucy’s attention to detail was impeccable. She made sure all contracts were clear and fair, and she guided me through the entire process, making it stress-free.I can confidently say that Lucy is not just a letting agent but a trusted advisor who genuinely cares about her clients. Her commitment to providing top-notch service is evident in everything she does.If you’re looking for a letting agent who will go above and beyond to find you the perfect rental property and ensure a smooth process, I wholeheartedly recommend Lucy. She’s a true professional, and I couldn’t be happier with the service she provided. Thank you, Lucy, for making my rental experience so positive!

Spencer · 9 September 2023 · Mishon Mackay Hurstpierpoint

Agent replied · 26 December 2024

We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.

5/5

Trustpilot

Dee and the team at Mishon Mack’s have…

Dee and the team at Mishon Mack’s have proved to be invaluable in what was a very complicated and lengthy sale. There were many issues which were dealt with very professionally. If it wasn’t for the teams experience ; perseverance; and patience this sale definitely wouldn’t have happened ..I really appreciate their efforts ! Thank-you soo much

Genny · 7 September 2023 · Mishon Mackay Hove

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.

ESTAS winners in one year, the group and its branches: 2023.

ESTAS awards by year, 2023

Source: ESTAS winners lists, as published, linked by year.

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Questions about Mishon Mackay

Which Mishon Mackay office has the most reviews?

Hurstpierpoint has the most, with 1,291 reviews rated 4.6 out of 5, followed by Hove with 1,039.

Where are the Mishon Mackay offices?

The five Mishon Mackay offices, by town:

Has Mishon Mackay won any awards?

Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.

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