5/5
A very responsive and friendly team - thank you Holly, Sue and everyone who supported our move.
Trusted Agent profile · East Sussex
Verified
★★★★★
1,979 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,979 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
A very responsive and friendly team - thank you Holly, Sue and everyone who supported our move.
5/5
Working with Chris Thew and his team at Mishon Mackay is a real pleasure. They are reliable, professional, communicative and responsive; arrange meetings promptly and with a sense of urgency and are brilliant at providing us with quick and considered feedback following interviews. This means a simpler journey for candidates interested in working for the firm and an excellent experience for the recruiting team at Worth Recruiting
5/5
It is always an absolute delight working with Sue at Mishon Mackay. The moment I send out a client's search brief she responds immediately with details of her clients' properties that could be suitable for my buying clients. Not only is an Estate Agent like Sue invaluable to a Property Search Agent, she is also constantly providing the best possible service to her own clients, by always taking every opportunity to promote and sell their properties. The icing on the cake is that she always has a smile on her face and an infectious positive attitude.
1/5
Money for Nothing
My missus' boy is renting from this bunch of charlatans - leaky roof for 6 weeks and last week the bathroom ceiling caved in - they've done sweet fa about it - "Managing Agent" - don't make me laugh...
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
Team was really good with communication…
Team was really good with communication and they were really good with service they are providing us.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
1/5
Failed to meet the lowest expectation
If you are a landlord, Brand Vaughn will certainly work hard to wring every penny and more from your tenants regardless of your fulfillment of care and maintenance obligations. If you are a revenant, Brand Vaughn will work hard to create ways of withholding any security deposit regardless of how you return the property.Brand Vaughn has outsourced their reference checks to Goodlord, an organisation that is currently polling 1* reviews on All agents. They demand that you provide them with far more information than is required for referencing purposes and in direct contravention of GDPR. Goodlord themselves outsource the financial checks to Tink. Think will hold your data and have unfettered access to your bank account for 90 days.If you request that Tink removes all access and personal data from its systems immediately after the checks have been done, you receive an automated response that they aim to get back to you within 10 working days.This entire structure is designed to relieve tenants and guarantors of their money and deeply critical and sensitive information while simultaneously denying the opportunity to retain any control.A black marketeers wet dream!
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
Agents (Joshua) were very responsive…
Agents (Joshua) were very responsive and helpful which made the moving in process very easy.
We are thrilled to hear this, thank you so much for your review
5/5
Great staff!
I've had a great experience with the Brand Vaughn team. From the viewing, where Sarah made me see the potential of the property (without being at all pushy), to George, whose communication was calm and helpful throughout the rest of the process, I'm really grateful.
Thank you for sharing your positive feedback.
5/5
Brilliant service,
Brilliant service,Highly recommend Thank you so much
Great to hear this Jaymin, thank you so much for your review.
5/5
Helpful and efficient
Helpful and efficient. A lovely team.
Thank you for your review.
5/5
They replied quickly
They replied quickly, and I knew exactly what was happening and what the process is like. They were upfront and transparent and I felt like they cared about my opinions on properties and made steps towards action.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
Great job done by BrandVaughan
Great job done by Michael Burns and the team at BrandVaughan
Great to hear this! thank you so much for your review. We will pass this on to Michael.
5/5
Lovely company to work with, always willing to go above and beyond for their clients. Highly reccomend!
5/5
Very fast and efficient, professional attitude, much better than our previous estate agents who seemed to stall at every step
5/5
Can't speak highly enough of Chris and his team, always a joy to deal with and a hardworking bunch to boot! Keep up the great work guys!
1/5
I rates-0. Noone unswer to call. When i called and already someone pick up phone and I asked my question and someone say- i don’t hear you and hund up the phone. And i called two or tree times more and noone to pick up to phone after it. So i’m not english and maybe my acsent is bad. But it is not a reason ignore people like me. It is not nice.
5/5
I can’t speak highly enough of the whole team in Hove! Wonderful from beginning to the end! Always nice to be able to use an independent too. Thanks again guys
5/5
Ollie and the team are simply exceptional. Their commitment to high levels of communication is clear. Would highly recommend.
5/5
I’ve recently purchased a property in Hove with Mishon Mackay. The sale department team is outstanding. Always answering the phone and doing their best to help. Holly and her team are really good. Sue, Oliver and Melanie together with Holly were always keeping me posted with emails and phone calls. Great communication from start to finish. I very rarely write reviews…. But this one is totally deserved. I highly recommend Mishon Mackay to anyone selling their property and if you are buying with this estate agency, you’re also in very good hands. Michele
5/5
Thanks so much Josh!
As a first time renter after many years of home ownership, I’m so grateful to Josh for his help and support getting me in to my dream home! I really felt like he was with me every step of the way!
We are thrilled to hear this, thank you so much for your review.
5/5
I highly recommend their service
I highly recommend their service, as the team at Brandvaughan is exceptionally friendly, courteous, and their system efficiently keeps you informed about their properties. I want to commend Connor, one of their staff members, for his politeness, outstanding assistance, and proactive updates on my case. I appreciate his dedication in going above and beyond to help with any inquiries.
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback.
5/5
When looking for my first home the team were so helpful and informative. I felt like I was in safe hands and could rely on them to be honest and upfront with updates as the sale was going through. I would definitely sell through them in the future.
5/5
10/10 Service
Micheal B has been so helpful throughout the whole process, can’t thank him enough for being so friendly and making this process so stress free. He is always happy to help and advise through emails as/when I need. Thank you Micheal!
Thank you so much for your review Laura. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
Kemptown MM have sold our flat
We've been dealing with Dee at the Kemptown branch for a year now while going through the various false starts and delays in selling our flat. She's been great - very attentive and responsive throughout the whole tortuous process and it's been a pleasure to deal with her.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,289 reviews rated 4.6 out of 5, followed by Hove with 1,037.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.