Trusted Agent profile · East Sussex
Verified
★★★★★
1,975 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,975 reviews on two platforms, rated 4.6 out of 5 overall.
Send Mishon Mackay a message.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBRAND VAUGHN
IF YOU ARE ARE A STUDENT AND YOU RENT 3 COURTLANDS, ASHTON RISE FROM THEM. JUST KNOW BACK IN 2019 JUNE I DONE UP THE BALCONY WITH STRIPPING THE WALLS TO MAKE EM SMOOTH, THE WHITE PAINT AND ASTRO TURF. HOPE SOMEONES KEPT UP THE WHITE PAINT AND NOT LET IT FADE. FOND MEMORIES OF THAT FLAT. WOULDNT MIND OWNING ONE OF THEM ONE DAY. MAYBE THAT 1
5/5
GoogleGlenn played a vital role in the sale of our house, demonstrating a superior level of excellence in every aspect. His remarkable friendliness, extensive knowledge, and honesty were truly impressive. He went above and beyond, and we were thoroughly impressed with his dedication. I wholeheartedly recommend Mishion Mackay based on our exceptional experience.
5/5
TrustpilotThe lovley lady who showed us round was…
The lovley lady who showed us round was very professional kind and informative
We truly appreciate your positive feedback! It's fantastic to know that we could contribute to your journey.
5/5
GoogleI dealt mainly with Mel but her and the team were great, answered all of my questions so promptly! Highly recommend!!
5/5
TrustpilotVery efficient service
Very efficient service, friendly people and nothing too much trouble. We were on the buyer side and were helped all the way through.Thanks to George, Karen and to Darren especially for all their help!
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
GoogleDee was very supportive throughout the sale process which was complex and required a lot of her time I was very grateful for both her and Georges's guidance I would warmly recommend their services Virginia
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLovely bloke!
5/5
GoogleGreat service, very friendly!
5/5
GoogleAll in all, very good. They were friendly and helpful. I had a little trouble with my goodlord submission as a result of a technical fault but they fixed that very quickly. Communication could have been a little better/prompter about the time we could get the keys, just as we needed to book a van but they’re busy so no great drama. Would definitely recommend as one of the good ones
5/5
GoogleJay Patel did absolutely help me our for my clients to find the property, and his kindness, fast&great communication, and effort were so amazing that my clients could move-in the property properly. Thanks to him, their first time in UK is really going well. I massively appreciate how much he put so much effort on everything. I would like to work with him one day again once I find my client who will relocate to Brighton. Thank you Jay!
5/5
TrustpilotGood experience
It’s been a really good experience with Bran Vaughan so far. Lovely staff, they take the time that it’s needed to explain any questions and clear any doubt about the properties . Very polite, thank you.
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
5/5
TrustpilotReally friendly and helpful and it was…
Really friendly and helpful and it was so quick and efficient!
Thank you for taking the time to share your positive experience Lydia.
5/5
GoogleSold my house with Mishon Mackay Hove branch and wouldn’t use anyone else again. Alina and Holly made it as smooth as possible
5/5
GoogleI was so pleased with the service and Mishon Mackay and have to give a special thanks to Alina for her support! She was very professional and efficient - would highly recommend her and the team at Hove.
5/5
TrustpilotAsk for Dee!
Thank you Felix, for bumping into us in Kemptown after four years and still remembering us! That got the ball rolling on our sale. But we're especially grateful to Dee. I don't think our sale would have completed without her. She worked so hard for us that I feel guilty! We had loads of things to deal with but she went above and beyond anyone's expectations to keep our sale alive. On top of that, she's hilarious and was a joy to deal with! Thank you, thank you, thank you!
5/5
TrustpilotSeriously imperessed with Madeline
Seriously imperessed with Madeline in Brihgton, we had our flat on the market with another agent for 6 weeks and notihng - Madeline rented it with a perfect tennat within a week. Woudl highly recommend
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
1/5
TrustpilotLandlord focused at tenants' expense
I would echo all the comments made about BrandVaughn student letting service being totally landlord oriented at the expense of the tenants. My granddaughter (who was an international student very far from home) rented a room in one of the student properties that BV manage. From the start there were problems with the showers in the upper floors not working, and often there was no hot water throughout the building either. She was forced to used a shower on a different floor than that one on her own floor. She came to learn that there was a long history in this including leaks from bathrooms causing problems in both common areas and individual rooms. We were then shocked when the landlord tried to retain over 2/3rds of my granddaughter's deposit to cover repairs for damage he claimed she had caused from an overflow in a shower room (in a shower that was frequently blocked but never properly repaired), which was a minor leak, but he was claiming for major damage repairs. We took this into the formal deposit dispute process and the deposit was returned in full, on the basis the landlord had no evidence that the damage had been caused by anything my granddaughter had done. Throughout this difficult process BV gave my granddaughter no support or helpful advice whatsoever, their attitude at best was simply disinterest. We came to learn that previous tenants in the building have had similar experiences about their deposits and one has had to go months this winter with no heating in her room. Another sign that BV are not paying proper attention to legal commitments to maintain the building in ways that ensure all utilities are functioning as per the legal agreement in the lease. Students beware!UpdateI have recently been contacted by the new manager now responsible for this and other student properties. I was very encouraged by his response and attitude and on the basis of our conversation I am hopeful that the in future tenants will have a much better experience of dealing with this agency.
We sincerely apologize for any inconvenience you experienced. We take your feedback seriously and are committed to improving our communication and client care.
5/5
TrustpilotIncredibly helpful and fast service
I and my partner were assisted in securing our new home by Connor F. He was extremely helpful and rapid with responses. We were able to complete the process within one day (which is the fastest letting I’ve ever been able to achieve!) which we are thrilled with. Thank you, Connor, for helping us to move forward in our renting journey!
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
Trustpilot5 stars
Could not fault them at all! Lucy was so friendly and approachable, as were the rest of the staff. Helped us find, view & secure our dream flat in 2 days. We are so grateful for their hard work & will continue to recommend them!
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotGreat customer service
Friendly staff, quick responses and great customer service.
Thank you for the positive feedback!
5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received selling our flat. George’s communication was brilliant ,he really keeps everyone in the loop. The photographs and details were well presented.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to George.
5/5
TrustpilotLucy was very helpful and prompt…
Lucy was very helpful and prompt showing me around and answered all my questions regarding the property.
Thank you for sharing your positive feedback and for choosing our services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hurstpierpoint has the most, with 1,287 reviews rated 4.6 out of 5, followed by Hove with 1,035.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
