Trusted Agent profile · East Sussex
Verified
★★★★★
1,981 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,981 reviews on two platforms, rated 4.6 out of 5 overall.
Mishon Mackay's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSeriously imperessed with Madeline
Seriously imperessed with Madeline in Brihgton, we had our flat on the market with another agent for 6 weeks and notihng - Madeline rented it with a perfect tennat within a week. Woudl highly recommend
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
1/5
TrustpilotLandlord focused at tenants' expense
I would echo all the comments made about BrandVaughn student letting service being totally landlord oriented at the expense of the tenants. My granddaughter (who was an international student very far from home) rented a room in one of the student properties that BV manage. From the start there were problems with the showers in the upper floors not working, and often there was no hot water throughout the building either. She was forced to used a shower on a different floor than that one on her own floor. She came to learn that there was a long history in this including leaks from bathrooms causing problems in both common areas and individual rooms. We were then shocked when the landlord tried to retain over 2/3rds of my granddaughter's deposit to cover repairs for damage he claimed she had caused from an overflow in a shower room (in a shower that was frequently blocked but never properly repaired), which was a minor leak, but he was claiming for major damage repairs. We took this into the formal deposit dispute process and the deposit was returned in full, on the basis the landlord had no evidence that the damage had been caused by anything my granddaughter had done. Throughout this difficult process BV gave my granddaughter no support or helpful advice whatsoever, their attitude at best was simply disinterest. We came to learn that previous tenants in the building have had similar experiences about their deposits and one has had to go months this winter with no heating in her room. Another sign that BV are not paying proper attention to legal commitments to maintain the building in ways that ensure all utilities are functioning as per the legal agreement in the lease. Students beware!UpdateI have recently been contacted by the new manager now responsible for this and other student properties. I was very encouraged by his response and attitude and on the basis of our conversation I am hopeful that the in future tenants will have a much better experience of dealing with this agency.
We sincerely apologize for any inconvenience you experienced. We take your feedback seriously and are committed to improving our communication and client care.
5/5
TrustpilotIncredibly helpful and fast service
I and my partner were assisted in securing our new home by Connor F. He was extremely helpful and rapid with responses. We were able to complete the process within one day (which is the fastest letting I’ve ever been able to achieve!) which we are thrilled with. Thank you, Connor, for helping us to move forward in our renting journey!
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
Trustpilot5 stars
Could not fault them at all! Lucy was so friendly and approachable, as were the rest of the staff. Helped us find, view & secure our dream flat in 2 days. We are so grateful for their hard work & will continue to recommend them!
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotGreat customer service
Friendly staff, quick responses and great customer service.
Thank you for the positive feedback!
5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received selling our flat. George’s communication was brilliant ,he really keeps everyone in the loop. The photographs and details were well presented.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to George.
5/5
TrustpilotLucy was very helpful and prompt…
Lucy was very helpful and prompt showing me around and answered all my questions regarding the property.
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotLucy was very helpful and answered all…
Lucy was very helpful and answered all the questions we had regarding the property. She made the process as smooth as possible and we really appreciated her help!
Thank you for taking the time to share your positive experience Maisie.
5/5
TrustpilotGeorge was amazing
George was amazing, kept me informed through out and did really go beyond to get this sale completed.
Great to hear this, thank you so much for your review Tomas. We will pass this on to George.
5/5
TrustpilotLucy was brilliant!
Lucy was brilliant. She showed excellent levels of professionalism and was also very personable. She is a massive asset to the company. I truly appreciate the level of service and support she provided.
Thank you for the positive feedback James! We're glad we could assist you in your journey. We're here for any future needs you may have
5/5
TrustpilotI went through a horrible living…
I went through a horrible living situation and was struggling quite a bit, but Chloe was amazing and helped me through the whole process! I would have not been able to get through it without her, she was always available when I had any questions or needed support. :)
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services. It's our pleasure to assist you in finding your dream home.
5/5
TrustpilotOutstanding Dee, and Mishon Mackay service
Dee was absolutely brilliant during the whole buying process.She dealt perfectly with a lot of issues that came along my way and she was always very responsive, quick, and kind. I was under a lot of pressure but she really simplify my life during this stressful process of buying my first home.I cannot express my gratitude enough to her, she really helped me out and I couldn't have asked for more from her.Thanks Dee, I couldn't have done it without you!Thank you to the rest of the team too, in particular to Felix.I truly recommend this branch, and surely I will ask them again, in case I will need the service in the future.
5/5
Googleexcellent service from start to finish!
5/5
GoogleGlen Erdmans professionalism 10/10
1/5
GoogleOver valued my property by a third, subsequently cost me thousands in legal fees and court costs as a joint property. I wouldn’t touch them with a barge pole!
Good afternoon Fay. We cannot find any record of dealing with your home. I would be happy to discuss further. Please do feel free to call me direct on 01273 416732. Kind Regards, Chris Thew - Sales Director.
5/5
GoogleI had a fantastic experience with Glen Erdman Their professionalism, attention to detail, and dedication made the process smooth. Highly recommend them for anyone in need of real estate services.
5/5
TrustpilotExcellent communication and service…
Excellent communication and service from Connor
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
1/5
TrustpilotIn last minute, the lender changed the mind !!!
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned! The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the tenants right?
5/5
TrustpilotConnor has been really helpful thank…
Connor has been really helpful thank you for your support and help :)
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotVery good service
Very prompt replies to my messages, pleasant and friendly manner. Very good at keeping in contact.
We are thrilled to hear this, thank you so much for your review.
5/5
GoogleGlenn proved to be extremely instrumental in selling our property. He took the time to answer every question we had, providing in-depth and informative responses. His welcoming demeanour made us feel very comfortable throughout the process, and his valuable advice was greatly appreciated. We will definitely be utilising your services when we decide to move again.
5/5
TrustpilotConnor and Mia both excellent
Connor and Mia both excellent. Very professional and friendly. Best agent we dealt with in all our viewings. Hopeful this will continue into our start in one of their managed properties.
Hi SamThanks so much for your thoughts on how Sue handled your purchase. Sue is hugely experienced and her communication is second to none but it's lovely to see that recognised. Steve Neocleous
5/5
TrustpilotLovely people
The Agent who showed me the place was very nice and kind and explained all I needed to know. Her name is Lucy Arnold. Then I spoke with Connor and he was so nice too explaining hints to me and prompt too.
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotOutstanding Customer Service - Dee Karagol
Dee Karagol at Mishon Mackay in Brighton supported our sale of our property in Brighton recently. On several occasions she went beyond what would normally be covered by an Estate Agent showing initiative and tenacity concluding with our sale. Highly recommended and outstanding customer service. A credit to Mishon Mackay.
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Mishon Mackay and its branches won ESTAS awards in one year, most recently 2023.
ESTAS winners in one year, the group and its branches: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Mishon Mackay a message.
Hurstpierpoint has the most, with 1,291 reviews rated 4.6 out of 5, followed by Hove with 1,039.
The five Mishon Mackay offices, by town:
Yes. At the ESTAS 2023 awards its branches won 1 Best in Postcode award.
