Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleSubject: Commendation for Dee's Exceptional Service
I am writing to provide a reference for Dee based on my recent experience purchasing my new home. Throughout this process, Dee and Felix have demonstrated exceptional professionalism, patience, and understanding of my needs. Dee in particular, has gone above and beyond to ensure the successful purchase of my home.
In my opinion,Dee has done an outstanding job in navigating the complexities of the purchase, displaying unwavering dedication and perseverance. Despite the challenges we encountered, Dee remained steadfast and always made herself available to address any concerns or provide support. Her commitment to her role extended beyond that of a typical estate agent, often assuming the roles of therapist and counselor as well.
Dee's contributions have been invaluable, and I consider her to be a tremendous asset to your company. I wholeheartedly recommend Mishon Mackay as an estate agent of integrity, committed to securing the best outcomes for their clients.
Sue · 16 September 2024 · Mishon Mackay Brighton (99-101 Dyke Rd)
★★★★★ 5/5
GoogleMishon Mackay guided us through the purchase of our property and made us feel supported throughout. Dee in particular was incredible, speeding up the process and adding a personal touch amongst the piles of paperwork! She worked long hours sending emails back and forth, always calm and reassuring during the many delays and challenges. Her enthusiasm and patience are second to none, and we are very happy that she was the one to help us buy our first home.
Natalie · 16 September 2024 · Mishon Mackay Brighton (99-101 Dyke Rd)
★★★★★ 5/5
GoogleMy experience with Mishon Mackay has been exceptional!
Dee exudes kindness and enthusiasm like no other person I've met. Her energy and passion are truly remarkable!
Felix was incredibly attentive and patiently addressed all of my questions without any hesitation.
I'm grateful to both Dee and Felix for leaving such a fantastic impression. They are undoubtedly valuable assets to the business!
Mujahidur · 16 September 2024 · Mishon Mackay Brighton (99-101 Dyke Rd)
★★★★★ 5/5
TrustpilotWe could not have asked for better…
We could not have asked for better support in what turned out to be a long and complicated process. The team at the Preston Park branch were fabulous. Toby was our initial contact, advising us on asking price and then arranging viewings and securing a buyer. He immediately made us feel confident and included in the process. We had complete faith in him. As such, we were a little nervous when we were moved to the sales progression team. Pleased to say that our concerns were unfounded. Holly Davis was superb from day 1. She kept us informed throughout and formed a bridge between us and the buyer- her reassurance and support was greatly appreciated. We would highly recommend Brand and Vaughan . Thank you so much for getting us to the finish line!
Frances · 12 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you received such excellent support throughout the process. It’s fantastic to know that Toby and Holly, along with the team at the Preston Park branch, made you feel confident and well-informed. We’re delighted that Holly’s reassurance and support helped bridge the gap and get you to the finish line. Your recommendation means a lot to us. If you ever need further assistance, please don’t hesitate to reach out. Thank you once again!
★★★★★ 1/5
TrustpilotA disgraceful company profiteering from…
A disgraceful company profiteering from students. Failures at almost every level and non existent or rude customer service. Avoid at all costs, it’s not worth the hassle.
Toby · 10 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience and take your comments seriously. We strive to provide excellent service, and it’s clear we’ve fallen short in this instance. If you would like to discuss your concerns further, please reach out to us directly so we can address the issues you’ve raised.
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful. Rented a student property with them last year and they completed ignored most of our maintenance complaints and it was absolutely impossible to get in contact with them. Our 'assigned' property manager Darcy Lake seemed to be on perpetual lunch break, and we had to phone their main office in order to actually speak to someone. When moving out of this property, they failed to release out deposit to us for over two weeks after our landlord instructed them to do so, and we had to get in contact with them many times to even convince them that this was in fact their responsibility. Despite this being a fault on their part, we received a very snarky email from Chloe Stringer, essentially telling us to leave them alone. Eventually, they ended up sending our deposit money to our old landlord, without telling him that the payment was supposed to be transferred to us. Our landlord was appalled with the service they provided him, and went as far as to tell us to contact him directly regarding maintenance issues as they just did not relay any information. Do not rent with them.
Georgina · 8 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for sharing your experience, and we sincerely apologies for the difficulties you faced during your tenancy. Unfortunately, we can't find any details about it. We encourage you to have the relevant parties contact us directly at propertymanagement@michaeljones.co.uk with more information. This will allow us to investigate the issues you raised and ensure they are addressed appropriately. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention.
★★★★★ 1/5
TrustpilotOne star is really too much
One star is really too much! My daughter and her friends moved into a student house in Colbourne Avenue in Brighton yesterday and my first thought was that this was a very unloved house. Some of the many examples found were the - quite worrying - broken wooden fixtures on the outside of the front door- to the traces of black mould in the lining of the fridge door, broken wooden floor in the bathroom , a cracked flaking cupboard and a ladder bizarrely attached to the downpipe outside the back door. Lots of the things found with a little attention and thought to comfort and safety could be easily fixed. I felt compelled to write as the photos of your lovely student houses on your website bear no resemblance to this house. I really hope you will take the time to amend these issues - yes I know via the portal (!) - and help turn this house into a home for this year's students and future ones. Please also note on viewing there are 2 sofas and the girls are hoping you may be able to put another one in. Let’s keep houses looking inviting and clean and respect the tenants.
Sarah · 7 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for bringing this to our attention. We are truly sorry to hear about the condition of the property and understand how disappointing and concerning this must be for your daughter and her friends. This is certainly not the standard we aim to provide, and we take your feedback seriously.As we cannot see all details from this review, please send us more information and photos via our email ReviewsBV@brandvaughan.co.uk so we can investigate these issues promptly and work to resolve them.
★★★★★ 5/5
TrustpilotQuick and effective Lettings.
Callum · 5 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotAmazing Service from Dee Karagol
Had a great experience with Dee Karagol from Mishon Mackay, who is one of the loveliest people you'll ever meet! From the initial point I went on the market to completion she held my hand through the whole process and I'm super pleased. Would very highly recommend Dee 👍🏼
Dasha · 2 September 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with Dee Karagöl. It’s wonderful to know that she guided you through the entire process and made it such a positive experience.
★★★★★ 1/5
TrustpilotLeft me for a month with no hot water…
Left me for a month with no hot water as a clinically vunerable occupier in lockdown, while according to the plumber had been harrassing their firm to complete it for cheaper than the cost to replace the boiler. Frequently failed to arrange repair works - waited over two years for some major structural work that was arranged within days of the landlord switching agencies, and when my landlord switched agencies from them because he was also frustrated, they told the council I'd moved out and managed to get my electricity shut off despite it being in my name! Absolutely awful agency.
Emma · 30 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for sharing your experience. We are very sorry to hear about the challenges you faced and understand how frustrating this must have been, especially during such a difficult time. This certainly does not reflect the level of service we strive to provide. we kindly ask that you email us at ReviewsBV@brandvaughan.co.uk with more information so we can investigate the matter thoroughly. We are committed to addressing your concerns and ensuring this is resolved appropriately. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotDee Karagol has been AMAZING
Dee Karagol has been AMAZING. She found us our dream flat! Despite many obstacles, she helped us through everything. Even when on annual leave she responded quickly to any responses and helped us get a difficult purchase over the line. Five stars all round :)
Thomas · 30 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your wonderful review! We’re thrilled to hear that Dee has been amazing in helping you find your dream flat. It’s fantastic to know that she was there for you every step of the way, to ensure your purchase went smoothly.
★★★★★ 4/5
TrustpilotI chose to go with this estate agents…
I chose to go with this estate agents mainly because of Dee Karagöl. Right from the start she went out of her way to fit in a viewing at short notice, she advised on how to rearrange the flat to show it to the best advantage and got it on the market quickly. Despite many setbacks she has kept me informed even while on her holiday and due to her quick responses to queries, has been key to ensuring our sale went through..thanks Dee!
Monica · 29 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you so much for your kind words and for choosing to work with us. We’re delighted to hear that Dee provided such exceptional service and made the process as smooth as possible for you.
★★★★★ 2/5
GoogleMishon Mackay Hove did not come across as professional. As a Vendor, I would advise against this office. Melanie arrived late to the 2nd viewing, and then rushed us out of the house. Despite the Vendor informing Mishon Mackay of issues in the house, they did not declare this information to the buyers. When conveyancers revealed this information, Oliver and his team refused to take responsibility and the Vendor was forced to take the hit - they simply wanted the sale and commission without the work. Once the offer was received, different people were being involved in the sale. The only 2 people that knew their roles and communicated with the vendor and buyer were Sue and Holly.
Terry · 28 August 2024 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotHelpful and polite
All the representatives I spoke to were very helpful and polite. Processes all straightforward - and I am happy to recommend this company.
Tania · 28 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Great to hear this! Thank you.
★★★★★ 5/5
TrustpilotThe agent was friendly and helpful.
Rating only, no written review.
Talid · 20 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotVery welcoming!
Extremely friendly and welcoming staff. Will work with you for your best shot at moving, absolutely no complaints. Was shown everything the apartment has to offer, a wonderful experience and a great viewing.
Callum · 10 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and felt welcomed by our team. It was our pleasure to assist you, and we're glad we could help you find the perfect apartment. If you need anything else or have any questions as you settle in, don't hesitate to reach out.
★★★★★ 1/5
TrustpilotPoor work and quality from them
Poor work and quality from them, asked for a full deposit yet stated that the tip the last tenant that I was taking over from and that it was my responsibility to clean the space and then get keys from the last tenant or pay to have new keys made. Useless, it’s the lettings agents responsibility to ensure that they hand me the keys and that they are cleaning up the space instead of me doing their job trying to track and chase down the previous tenant. What is the point of the deposit if they aren’t capable of fulfilling basic obligations to new tenants.
Zak · 9 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the condition of the property and the handling of the deposit. It’s important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS). We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property.Please reach out to us directly at 01903 215631. We hope to have the opportunity to address your concerns and put things right.
★★★★★ 5/5
TrustpilotFlat viewing
Was able to ask questions and take my time viewing the flat. The agent was also very friendly and gave a leaflet afterwards on how to make a pre-application if we were interested.
Ravenna · 9 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotResponse really fast
Response really fast, good company
Vahid · 1 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you for the positive feedback!
★★★★★ 5/5
TrustpilotWere extremely helpful in finding us a…
Were extremely helpful in finding us a property after a very stressful few months of hunting!
Felix · 1 August 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Thank you! it's heartening to know that we were able to meet your expectations.
★★★★★ 5/5
Trustpilot10 out of 10
A grown-up, seamless experience. Connor was always quick to respond. Nothing was too much trouble. 10 out of 10 service!
Anna · 30 July 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
Great to hear this, thank you so much for your review.
★★★★★ 5/5
GoogleWe used Mishon Mackay for the sale of my elderly mums flat, when she went into residential care.
Oliver Spackman (and his colleagues) were excellent throughout the entire process.
I liked him immediately on his first visit to do a valuation.
He was honest, practical, helpful, proactive and is very experienced in the real estate business , so we felt we were in safe hands at all times.
He kept us updated regularly, carried out all of the instructions I requested to the letter, efficiently and professionally , but also with genuine consideration and care for us as people, not just as a business 'transaction'
I would highly recommend him, and his team, to anyone looking to sell, (or buy/rent) a property.
You won't be disappointed
Maxine · 29 July 2024 · Mishon Mackay Hove
★★★★★ 5/5
GoogleJust wanted to thank Ollie for all his hard work in selling our property. He was easy to deal with. Very professional always kept me updated and when I needed him to get things moving quicker he made sure that happened. It was a tricky sale and he did fantastically well to get it over the line, Thanks again!
Nick · 29 July 2024 · Mishon Mackay Hove
★★★★★ 5/5
TrustpilotVery quick easy communication and…
Very quick easy communication and friendly people working there
Nat · 29 July 2024 · Mishon Mackay Hurstpierpoint
Agent replied · 26 December 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
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