2/5
TrustpilotUnable to do simple tasks
Despite the staff being friendly, their inability to sell a house began to grate over a six month period and i switched estate agent. They had opne job and they failed.
Trusted Agent profile · East Sussex
Verified
Mishon Mackay estate agents in Hurstpierpoint, Hove, Brighton and 1 more
★★★★★
1,971 reviews across 5 offices and 2 platforms
Mishon Mackay has five offices, in Hurstpierpoint, Hove, Brighton (two offices) and Rottingdean (East Sussex). Together they have 1,971 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Mishon Mackay's five offices, most reviewed first. Each has its own page.
- Mishon Mackay Hurstpierpoint106 High Street, BN6 9PX1,283 reviews · 15 on Google (5.0)60 in the last 90 days
- Mishon Mackay Hove170 Church Road, BN3 2DJ1,030 reviews · 165 on Google (4.5)57 in the last 90 days
- Mishon Mackay Brighton (99-101 Dyke Rd)99-101 Dyke Rd, Seven Dials, BN1 3JE260 reviews · 260 on Google (4.6)0 in the last 90 days
- Mishon Mackay Brighton (211 Preston Road)211 Preston Road, BN1 6SA122 reviews · 122 on Google (4.5)0 in the last 90 days
- Mishon Mackay Rottingdean59-61 Marine Drive, BN2 7HQ68 reviews · 68 on Google (4.9)0 in the last 90 days
Latest reviews from every Mishon Mackay office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGood experience
The sale of my flat had its ups and downs, but Dee was fantastic throughout - calm, very very good at negotiating, and easy to contact.
Agent replied · 26 December 2024
Thank you for your positive feedback! We’re thrilled to hear that Dee provided you with fantastic support.
1/5
TrustpilotHorrible experience!
This company is one of the worst letting agencies I have ever used. When we moved in to our furnished student house 3 out of the 5 bedrooms where missing beds, the house had not been cleaned at all, it stank of cigarettes, they're was dirt all of the floor. One of the rooms had clearly been used as some kind of green room as there was soil and dirt everywhere condensation coating the windows, the washing machine and sink where all backed up. While living there the agents themselves were not helpful unless they where taking your money. They let scaffolders into the house without our knowledge or consent and made living horrendous. When we moved out they took over a grand from our deposit for "cleaning" even though we left the house in a better state than we got it! And wear and tear that had been left by previous tenants. Overall an awful experience and would not recommend anyone using their services.
1/5
TrustpilotStudent team are inadequate
Student team are inadequate, never answer the phone and take weeks to reply to simple emails. Landlords stay clear.
Agent replied · 26 December 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with our student team and the delays in communication. Your concerns are important to us, and we’re committed to improving our services. Please feel free to email us at ReviewsBV@brandvaughan.co.uk so we can address your issues more effectively.
5/5
TrustpilotGreat Service
Great Service, helped me through a difficult experience always helpful, kind and polite.
Agent replied · 26 December 2024
Thank you for your kind feedback!
5/5
TrustpilotCharm, efficiency and propfessionalism.
Ollie and Sue were both personable, charming and very supportive in keeping the buyer with us in what proved to be a long and difficult sale. Without them, I think I'd have lost a very good price for my late mother's property. Darren was lighting quick and efficient in organising clearance of the property immediately contracts were exchanged, well in advance of completion. All in all, a highly efficient and thoroughly professional team.
Agent replied · 26 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that Ollie, Sue, and Darren provided you with such personable, charming, and professional service during your property sale. It’s great to know that their support made a difference in achieving a good price for your late mother’s property.
5/5
TrustpilotAfter 8 months of problems.
After 8 months of problems trying to buy my new flat. Sue Vila took on the property, and within a few days things started to move. Sue was so helpful. Phoning me, keeping in touch, letting me know what was happening. I’m sure that if Sue had not taken on the property, I would still be waiting. Instead I now have the keys to my lovely new flat. Thank you Sue.
Agent replied · 26 December 2024
Thank you for your heartfelt feedback! We’re so glad to hear that Sue Vila was able to assist you and help move things forward after a challenging eight months. It’s wonderful to know you’re now enjoying your lovely new flat. We appreciate your trust in us and will be sure to pass along your thanks to Sue.
5/5
Trustpilotprofessional and timely
I was helped by ellie in a very professional manner and was tending to every query i had very quickly.
Agent replied · 26 December 2024
Thank you for your kind feedback!
5/5
TrustpilotGreat experience with BrandVaughan They…
Great experience with BrandVaughan They successfully helped us secure our tennancy efficiently. Could not of asked for more.
Agent replied · 26 December 2024
Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with Brand Vaughan and that we were able to help you secure your tenancy efficiently. If you need any further assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotMia Quinn, very helpful!
Mia Quinn was very knowledgeable about the property we viewed which was really helpful. She contacted the landlord quickly with our application to rent so things were progressed quickly.
Agent replied · 26 December 2024
Thank you for your fantastic feedback! We’re pleased to hear that Mia was knowledgeable about the property and helped expedite your application.
5/5
TrustpilotExcellent
I can honestly say if it wasn’t for the dilligence and quick thinking of these fabulous estate agents we would be in a removal truck still !! Thankyou Dee, and Sue for saving the day. We’ll recommend
Agent replied · 26 December 2024
Thank you so much for your fantastic feedback! We’re delighted to hear that Dee and Sue’s diligence and quick thinking made such a significant difference in your moving experience.
5/5
TrustpilotThe sales team have gone above and…
The sales team have gone above and beyond for us. In particular Dee has done some amazing work. They have supported us through each step and gotten us through hiccups in the process with innovative thinking.
Agent replied · 26 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that our sales team has gone above and beyond to support you throughout the process.
1/5
TrustpilotProbably the worst rental agents in Brighton
I cannot even begin to describe all of the rental issues with this company; but here are a few:- left me without a working toilet for 2 weeks- left me without a working boiler for over 2 weeks- when I moved in there was a huge leak from the bathroom into the kitchen and NONE of the appliances worked. The front lawn was strewn with rubbish. Their response was that it was not urgent and that they don't check appliances when a new person moves in. Yet I got a 3 page letter when I moved in citing a long list of reasons why I could be fined £120 them. The letter also stated that when I move out the chimney needs to be swept and the garden left in good order, yet neither of these were done for me when I moved in.- Recently my heating didn't work so I reported it. This was listed as "not urgent and can take up to 28 days to send someone out".I have caught them out lying many times as they contradicted themselves about what the property owner was saying.When the time came to move out, I read up on my rights and I knew that after 5 years they could not charge me to paint the home (which wasn't done when I moved in), but they still tried. They also tried to charge me for 2 extra weeks as they thought that I would remember my moving date. I did, as it was Sept 11th, which was an apt date to move in to that awful place - so I did remember. Extremely dishonest and shady.
5/5
TrustpilotVery impressive service
Very impressive service. Managed to fit in with my short timescales to view a property and been great to be able to work with a team that is able to communicate effectively
Agent replied · 26 December 2024
Thank you for your kind words! We're delighted to hear that you found our service impressive and that we were able to accommodate your short timescales for viewing. Communication is key, and we're glad our team could provide you with a seamless experience. If you need anything further, don't hesitate to reach out!
5/5
GoogleMany thanks to Dee at Mishon Mackay for her excellent attention to detail and responsiveness over a long period of time. We were always made to feel that selling our flat was her number 1 priority, especially when there were some bumps along the way. We're very grateful that we had such a pleasant, professional and down-to-earth contact at MM.
5/5
GoogleChris and his team provided an incredible service from beginning to end during the sale of my property. Their extensive knowledge, approachable personalities, and professional conduct were invaluable throughout the process. They were also quick to respond to any inquiries I had along the way. If you're looking to sell your property in the area, I highly Mishon Mackay Brighton
1/5
TrustpilotBrand Vaughen Student lettings are an…
Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to leak through the ceiling of another bedroom to the point they had a bucket catching the water on the bedroom floor. Maintenance calls were logged via the website, email sent and phones calls made but no one replied or turned up for weeks then when a contractor turned up they said they couldn’t do it and it was again a number of weeks until a temporary repair was done. By this time the bedrooms were both very damp with mould appearing on the walls and Brand Vaughen would not arrange for this to be cleaned or painted. Then after the girls moved out last term they were charged £700 for deep cleaning and painting of damp walls despite telling Brand Vaughen numerous times it needed to be cleaned and painted due to the leaks in the property. Also when the rent was sent short by mistake for a few hundred pounds all 4 parents that were guarantors when emailed with in 2hours of the mistake pity they couldn’t respond this quick to faults and issues being reported. Brand Vaughen Student lettings just want to take the money and do as little as possible to help these youngsters being away from home. STAY AWAY
Agent replied · 26 December 2024
Thank you for your feedback. We understand your concerns, and it’s unfortunate that the tenancy experienced these issues. However, we want to clarify that the charges were agreed upon with the tenants via Reposit, including the full cleaning fee, as the property was not professionally cleaned at the end of the tenancy. The maintenance matters were also settled in line with what was originally offered. As we weren’t managing the property during the tenancy itself, we handled the end-of-tenancy charges fairly and in agreement with the tenants, avoiding any formal dispute.
5/5
TrustpilotSue from Mishon Mackay now Brand Vaughan
Sue from team Mishon Mackay now Brand Vaughan gave her dedication and excellent customer service throughout my sale from start to finish, and supportive in keeping me informed during the amalgamation of the two estate agents, Sue was always friendly both on the phone and in person. Brand Vaughan you have gained a superstar to your team.
Agent replied · 26 December 2024
Thank you for your fantastic feedback! We’re delighted to hear that Sue provided dedicated and excellent customer service throughout your sale, especially during the transition between the two estate agents. Her friendly and supportive approach makes a significant impact, and we’re glad she kept you informed every step of the way.
5/5
TrustpilotSue from Mishon Mackay/Brand Vaughan
Sue, who was previously with Mishon Mackay, now works at Brand Vaughan.I want to express my deepest gratitude to Sue for her exceptional support throughout my home-buying process, which lasted about six months. As a first-time buyer, there were many unknowns and challenges, but Sue was always there to help. She consistently found quick and effective solutions, addressing every issue we faced without hesitation, and helped speed up the process.I can’t thank Sue enough for her tireless efforts and dedication. If I ever need an estate agent again, I wouldn’t think twice about working with her. Thank you so much once again, Sue, for everything you’ve done.All the best,Mucahit
Agent replied · 26 December 2024
Thank you for your heartfelt feedback, Mucahit! We’re thrilled to hear that Sue provided exceptional support throughout your home-buying process. Her dedication to finding quick and effective solutions truly makes a difference, especially for first-time buyers navigating unknowns and challenges. We’ll be sure to pass along your kind words to Sue. If you ever need assistance in the future, please don’t hesitate to reach out. Congratulations on your new home!
5/5
TrustpilotDee from Mishon Mackay/Brand Vaughan
Dee from Mishon Mackay Dyke Road, now works at Brand Vaughan... WAS FANTASTIC. Negotiated my offer, and we completed in 9 weeks. All thanks to her. Very happy and impressed with her professionalism and abilities. What an asset to Brand Vaughan
Agent replied · 26 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that Dee provided fantastic service!
5/5
GoogleTom has been great; really helpful and responsive in our house purchase. Would 100% recommend
5/5
GoogleTom has been great; really helpful and responsive in our house purchase. Would 100% recommend
1/5
TrustpilotBad service, try to take advantage of tents.
Try to charge astronomical cleaning fees for a clean house and for large painting fees for minor wear and tear. During rental period when contacted for problems with the house they did not respond. Our experience was they were just interested in getting rent money fromTenants and keeping as much of the deposit money as possible.
Agent replied · 26 December 2024
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the condition of the property and the handling of the deposit. It’s important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS). We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property. Please reach out to us directly on 01903215631. We hope to have the opportunity to put things right.
5/5
TrustpilotThey are very accommodating and help…
They are very accommodating and help you understand everything.
Agent replied · 26 December 2024
We are thrilled to hear this, thank you so much for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Mishon Mackay
Which Mishon Mackay office has the most reviews?
Hurstpierpoint has the most, with 1,283 reviews rated 4.6 out of 5, followed by Hove with 1,030.
Where are the Mishon Mackay offices?
The five Mishon Mackay offices, by town:
- Brighton (211 Preston Road): 211 Preston Road, Brighton, BN1 6SA
- Brighton (99-101 Dyke Rd): 99-101 Dyke Rd, Seven Dials, Brighton, East Sussex, BN1 3JE
- Hove: 170 Church Road, Hove, BN3 2DJ
- Hurstpierpoint: 106 High Street, Hurstpierpoint, BN6 9PX
- Rottingdean: 59-61 Marine Drive, Rottingdean, BN2 7HQ
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Send Mishon Mackay a message.
