Trusted Agent profile
★★★★★
4,725 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,725 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,006
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI want thank Minors and bBrady, for selling my house so quickly, and thanks especially to Callum Lester, for all his hard work and exceptional negotiating skills. Thank you very much from the bottom of my heart, for all your hard work. Lina
Thank you, Lina. We’re so pleased Callum’s hard work and negotiation skills helped achieve such a quick sale for you.
5/5
GoogleCallum was a consummate professional and steered the financial negotiations expertly, with clarity and excellent communication at every stage. Highly recommended, thank you Callum!
Thank you for your review, Susie. We are glad the process felt clear and well managed throughout, particularly during the negotiations. Your recommendation is appreciated and we will be sure to pass your comments on to Callum.
1/5
GoogleWent to view a shared ownership property on behalf of a relative with a journey from Suffolk of 1 hour 15 mins to Norfolk. Really liked the property and put in an application and as first to view believed it was a first come first serve basis. However the estate agent had failed to relay to us that you needed a local connection to this area of Norfolk to be considered and as we live in Suffolk that criteria wasn't meant. The housing association had to therefore reject the application. What a waste of time as well as bitter disappointment for my relative. It was exactly what he needed. Not overlooked, lovely house and a quiet area. Think people should be allowed to live where they want in the country so think the policy is wrong and outdated. However was told that the estate agent were given the information on this strict criteria but did not relay it to us and there was nothing on their advert on Rightmove either to say this. (think they have changed this now) but too late for my relative who is most upset that he cannot proceed Very unprofessional!
Thank you for bringing this our attention, Joanne. We’re sorry to hear about the disappointment caused. We understand your frustration and will be reviewing this internally.
5/5
GoogleThanks very much sarah
Thanks for your review Roy, we're glad you had a good experience with Sarah.
5/5
GoogleRecently completed a probate sale with the team. They handled everything wonderfully - fantastic service from the first interaction to completion. Many thanks to Dan and Connor.
Thank you for your review, Mark. It's great to hear Dan and Connor provided fantastic service and helped make the probate sale process smooth from start to finish.
5/5
GoogleI have moved many times, therefore used many agents. I have got to say that without a doubt Minors and Brady in Oulton Broad are the most efficient, friendliest and most helpful I have used. Jessica whom we had the most dealings with was great and super helpful
Thank you for your review, Jackie. We’re delighted to hear the Oulton Broad team made such a positive impression and that Jessica’s help stood out throughout your move.
5/5
GoogleI just wanted to take a moment to thank Samuel Sykes Drinkell for his exceptional politeness and professionalism when I called the office recently with an inquiry. His courteous manner and willingness to assist made the experience both pleasant and efficient, and I truly appreciated his thoughtful approach. It’s rare to encounter such genuine helpfulness.
Thank you, Kara. We’re delighted to hear Samuel’s professionalism and courteous approach made your experience such a positive one.
5/5
GoogleSam has been really helpful in explaining the possible changes coming with the Renters’ Rights Bill and how these could affect letting out my property. He took the time to give clear advice and made everything easy to understand. Would definitely recommend him as a property manager!
Thank you, Lauren. We’re pleased Sam’s clear advice and support gave you confidence in understanding the upcoming changes with the Renters’ Rights Bill!
5/5
GoogleSam Sykes has been so helpful this morning. He has resolved what was a complex and difficult situation and I couldn’t be more happy and assured leaving the office this morning. Thank you Sam
Thank you for your review Kath. We’re so pleased Sam was able to resolve the situation and leave you feeling reassured.
5/5
GoogleExcellent service from the lovely Sam Sykes. He quickly sorted out the problem I had with my shower unit and kept me updated throughout the process, Sam has very good communication skills and nothing it's too much for him. Everything was handled professionally and with care. Very happy with the result. Thank you so much Sam, you are very good at your job.
Thank you, Ana. We’re glad Sam’s communication and professionalism helped resolve the issue quickly and left you so happy with the result.
5/5
GoogleReally happy with Sam Sykes Drinkell. He was a big help with my house issues. He is always friendly whenever he gets in touch. Highly recommend
Thank you for sharing your experience, Laura. We’re pleased to hear Sam’s friendly support was such a big help with your house issues.
5/5
TrustpilotCassandra Creak service was brilliant
Cassandra Creak was absolutely outstanding in helping me with my house move. From start to finish her service was exemplary, she was professional and went above and beyond to make the whole process smooth and stress free. Cassandra kept me informed at every stage and handled everything efficiently and always made time to answer my many questions!
Thank you for your review, Nicola. We’re happy to hear Cassandra’s professionalism and support made your move smooth and stress-free, keeping you informed every step of the way.
5/5
TrustpilotAn absolute star
Through a very difficult process (no fault of Minors and Brady) Aysegul Capti has been an absolute star, working hard for us even though we aren’t her actual clients, and offering reassurance and sound advice whenever things got stressful.
Thank you, Simon. We’re pleased Aysegul’s professionalism, communication, and support helped make a difficult process easier for you.
5/5
TrustpilotFirst time buyer - communication.
This was my first experience with buying a property, and so I really appreciated the consistent communication I received, especially from Jessica from the After-Sales team. She made sure to explain things that solicitors just whizz past, which meant that I felt included and informed during the process. I feel very comfortable recommending Minors and Brady, and using them again in the future.
Thank you for your feedback, Abby. We’re glad Jessica’s clear communication and guidance helped make your first home-buying experience feel inclusive and informed.
5/5
TrustpilotGreat experience had with Minor and…
Great experience had with Minor and Brady's estate agents, would highly recommend. Thank you Jenna for all your help.
Thank you, Jethro. We’re pleased to hear you had such a great experience and that Jenna’s help made a difference.
5/5
TrustpilotKept me informed with every viewing and…
Kept me informed with every viewing and throughout the process. Definitely recommend. Jessica Kemp was the lady I dealt with. Thank you Jessica
Thank you, Tracy, we’re glad you felt well-informed at every step. We appreciate the recommendation.
5/5
TrustpilotJulia was just wonderful
Julia was just wonderful!
Thank you, Arabella. We’re glad Julia made your first home purchase easy and enjoyable, keeping you updated every step of the way!
5/5
TrustpilotWell done Julia
Julia was super helpful by providing us with weekly updates after the initial sale of our property.
Thank you for your feedback. We’re pleased to hear Julia’s regular updates were such a help throughout your sale.
5/5
TrustpilotBest ever
The team was absolutely fantastic they kept us up to speed and sane throughout the whole process thanks very much
Thank you, David. We’re delighted the team kept you updated and supported right through the process.
5/5
TrustpilotBuying a House couldn't have been any Easier
Cassandra was great to work with.
Thank you, Alex. We’re so pleased Cassandra kept you updated and made your first home purchase such a positive experience.
5/5
TrustpilotJessica
Jessica, was very helpful and informative throughout our buying process. Always available to contact.
Thank you for your review. We’re glad to hear Jessica’s help and availability made your buying process easier.
5/5
GoogleSamuel Drinkell was so friendly during my inspection, I had some maintenance issues that he picked up and got sorted for me really quickly. Not had great experiences with estate agents in the past but Sam has changed my views!
Thank you, Ben. We’re so pleased to hear Sam was friendly, proactive, and able to change your experience of working with estate agents!
5/5
GoogleTia has been so pleasant to deal with, she has definitely made the process of finding a home easier for us!
Thank you for your review, Emma. We’re so glad Tia made the process of finding your home easier and enjoyable for you.
5/5
GoogleSam has been most compassionate, understanding and professional. Most grateful. I feel a sense of temporarily relief. Thank you Sam
Thank you, Katherine. We’re happy to hear Sam’s compassion and professionalism made such a difference for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,370.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
