5/5
Maddy was so helpful and went the extra mile to help us with our search for our new home. We couldn’t of asked for more! Would highly recommend this estate agent.

Trusted Agent profile
★★★★★
4,721 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,721 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,002
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Maddy was so helpful and went the extra mile to help us with our search for our new home. We couldn’t of asked for more! Would highly recommend this estate agent.
5/5
The whole team is fantastic!!! They arranged the viewing on the house straight away. Jaime show me the house and he was also so friendly and professional. Thank you to the whole team. You are amazing!PositiveResponsiveness, Professionalism
5/5
Off to a good start. The Valuer Joe and Photographer Will turned up on time to get the process started. Then a special mention for Caitlin at Caister who in sending all the brochure details to us, amending them to our requirements and then publishing them to the internet all within half a day! Many thanks.
5/5
Top class customer service from the company as a whole. Buying and selling through them makes us feel very supported. Bradley especially was friendly and professional throughout.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Friendly, professional service from Kris who came to value the property, Brooke who dealt with the paperwork & Caitlin who has prepared and sent the brochure for sale. Im sure this service will continue throughout to what I hope will be the sale of the property!PositiveResponsiveness, Professionalism
5/5
Looking to purchase my first home, and found everyone to be friendly and helpful. I have had a few viewings with James from the Caister branch, with him being knowledgeable of the properties and areas, professional, helpful and politePositiveResponsiveness, Quality, Professionalism
5/5
A special thank you to Caitlin for preparing an excellent brochure & putting my property online swiftly and accurate, i have used Minors&Brady for marketing my properties for many years and find they have very proactive staff that get the job done quickly & smoothly, Keep on working to your excellent standard.
5/5
Chloe was an absolute star all the way through our purchase, she kept us informed at every step and made the whole process stress free. Can't thank her enough.
5/5
I cannot thank Brooke and Mia at Caister shop and Scott O'neil at the end stages for everything. This whole process was new to us and these 3 lovely people made it alot easier. Poor old Scott probably regretted his career choice after the amount of questions i asked him, emailed him and the endless phone calls. But he was always friendly and helpful and honest with me!! Thank you for helping us move so quickly and nearly painlessly ;)PositiveResponsiveness, Quality, Professionalism, Value
5/5
Both Caitlin and Marlo have been very helpful in getting our house on the market. I certainly would recommend Minors and Brady to others.
5/5
We wish to thank Sarah, for all her help in getting us to our new property. She was kind and helpful and communicative, making the situation less stressful than it might have been. Many thanks, Joe
5/5
A great service. While the sale was a challenge Scott ( sales progress) was just great positive professional and at times funny ( laughter is good ) so high recommend to sell your property with minors and Brady
5/5
Connie Staff -a professional and smiling agent that I recommend to everyone. I am convinced that with her help I will be able to easily sell my flat. Minors & Brady recommendable.
5/5
Thank you Chloe for the excellent service you have offered us throughout the process of purchasing our home. You are a true professional and an asset to your organisation. You have made this process so seamless, and so personal we could not have asked for anything more. Your service will be highly recommended in our circle. 👍 …
5/5
Jamie Laville In the after sales team has been great, on what has been a challenging & very long winded purchase due to the chain collapsing. He's kept me informed regularly, even if there was no change to the chain coming back together. Thrilled to say we've now exchanged contracts. Very impressed, thank you.PositiveProfessionalism
5/5
We had Minors and Brady Solicitor oversee our house sale they were great, we had James Harwood, he kept us upto date every week without fail. Highly Recommended.
5/5
Mia, thank you so much for your assistance, professionalism and help in the purchase of our new home. We would recommend Minors and Brady Caister to anyone wishing to purchase or sell a home. The Kent family.PositiveResponsiveness, Professionalism
5/5
Just starting on our journey hopefully leading to a sale. So far the process has ben relatively easy thanks to Caitlin who has shown great patience with my dithering and has produced an excellent brochure. Thanks to all the staff at the Caister branch.
5/5
Caitlin was in contact with us very quickly and made our brochure look very professional, loved the pictures and within 2 hours of going online we had our first viewing booked!!. Thanks also to Jack for coming round and getting everything sorted for us.PositiveResponsiveness, Quality, Professionalism
5/5
Really thankful for the professionalism and speed of using Minors and Brady, from viewing to offers been exceptional , Bradley Stark has been really helpful guiding me through the process and helpful throughout . Thanks to you Bradley and the whole team . Lee
5/5
Caitlin did a brilliant job on our recent sale. Really pleased with the viewings and the sale. Very efficient and well organised. I am certain that Minors&Brady are the best agents I have used and would recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
We have been thrilled with the service provided by Scott in the aftersales department over the last few months. It is so refreshing to have an aftersale staff member at an estate agent who calls me on a daily basis in the build up to exchange, keeps me constantly updated with all updates, and is always available on the phone or over email whenever I needed to speak to him. Without his relentless chasing up of solicitors, I'm not we would have exchanged contracts before our deadline, but with his help we managed it with two days to spare! Couldn't have wished for a better aftersales advisor than Scott!PositiveResponsiveness, Professionalism
5/5
Nigella our aftersales contact was amazing, nothing was a problem for her no matter how many times I contacted her. I personally think that she worked her socks off. She always helped even on her week off she sent us a congratulations email this goes to show how nice she is. If you are lucky enough to get her you are in safe hands. If I could give her stars for just her work alone then it would be alot more than the 5 star that's on Google. I would also just like to say Ben was lovely as he also helped on our final 2 days as Nigella was on annual leave. On a whole a very positive experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Lovely young lady called Maddy met me to view the property, punctual, knowledgeable on the area and current status of the property, polite, professional, courteous, honest and a good understanding of my property requirements. Very helpful and encouraging, with good follow up plus I feel confident that I have come to the right agent to find my ideal property, thank you, I will definitely be keeping in touchPositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,612 reviews rated 4.9 out of 5, followed by Norwich with 2,366.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.