5/5
Rating only, no written review.

Trusted Agent profile
★★★★★
4,721 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,721 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,002
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
3/5
Rating only, no written review.
5/5
Minors and Brady are helping me and my family find a property to rent. Kailum has been really pleasant, friendly and interested in helping us. We feel appreciated and in good hands.PositiveResponsiveness
5/5
I have seen a few houses with Minors and Brady, with an agent named Amber. She has always provided a professional and effective service. Furthermore, she is always welcoming and prepped for every property I have seen with her. Great service.
1/5
At the beggining of the buying process, had contact with Rosie Turley, happy with her job, always available to speak, always ready to help. Very disappointed with service provided, since they put us to aftersales team, communication dissappeared. Been dealing with Emma Atkin. Not possible to get in touch by phone or email, as always away from her desk or always on the meetings, on another calls or some other reason, just to not communicate. Incorrect information provided by Emma Atkin to us, so we lost £275 Very bad experience with Minors and Brady.
Dear Janis, We sincerely apologise for the negative experience you've had with our aftersales team. We understand the importance of clear and consistent communication throughout the buying process, and we regret any inconvenience caused. We take your feedback seriously. Please allow us the opportunity to assist you further and address your concerns. Kindly contact our team at wroxham@minorsandbrady.co.uk, and we'll do our utmost to resolve the matter. Once again, we apologise for any inconvenience caused and appreciate your feedback. Warm regards, Minors & Brady
5/5
Highly Recommend Minors and Brady especially Jamie Laville. He has been very understanding, helpful and efficient . Jamie demonstrated exactly the type of behaviour and work ethic that myself and my partner can appreciate and expect in a service. We are both very happy with Jamie and Minors and Brady. And wish Jamie and the team a Merry Christmas and prosperous 2022
5/5
I've had the pleasure of dealing with Chloe, on my purchase. She didn't have the most straightforward chain to deal with by any means, she did however deal with it professionally and kept the line of communication open with end of the week check ins. She's super friendly and put myself at ease when a hiccup occurred within the chain. She's a keeper that's for sure! Thanks again ChloePositiveResponsiveness, Professionalism
5/5
My husband and I are about to complete a purchase on a property through Minors and Brady, mainly dealing with Chloe Curtis. Her service has been excellent throughout, keeping us updated and answering any queries swiftly. We look forward to dealing with the agents again to sell our current property.PositiveResponsiveness, Quality, Professionalism
5/5
Rosie at Minors and Brady has been exceptional, not only in the sale of current property but also in helping manage the onward chain for the one we are buying. She has gone above and beyond on all aspects and has made the process of selling and buying with this estate agent hassle free and a pleasure. She is an absolute asset to this company. Would recommend. 10/10.
5/5
Joe Richards has been very helpful and patient. He has arranged viewings twice for the same place and has been nothing but polite and understanding during the whole process. We finally found a good house to rent because of his cooperation. Thank you again Joe!
5/5
We didn't know about minors and brady when we put our house on the market. We went with another estate agent who where not great at all. However minors and brady where selling the house we brought. They were fantastic and even though they where not our estate agent they constantly helped us and gave us constant updates on how things were progressing. Our own estate agent didn't do any of this. Should we sell and buy again we will definitely be using Minors and Brady. Brilliant estate agent.
5/5
Rosie at Minors and Brady has been amazing keeping us in the loop and updating us on our purchase. Rosie has called us weekly to let us know each stage of the purchase and been very helpful with any questions we've had. We have been very happy with the service Minors and Brady have provided. Highly recommended.PositiveProfessionalism
5/5
We are very happy with the service provided by Minors and Brady in advertising and finding tenants for our rental property. The whole process was straightforward and trouble free. From out initial discussions with James, to the helpful and friendly advice provided by Josh, the overall service and the regular updates provided were both profressional and reliable.
5/5
My other half and I have viewed a good handful of properties now, with different estate agent team members each time, but Amber was by far the best person we've had show us around a place. Looking around someone's house can sometimes feel a little awkward, but Amber was incredibly friendly, approachable, and down-to-earth whilst remaining professional. We felt like we could be ourselves whilst looking around and talk opening - we were even able to have a laugh with her! We felt really comfortable at this viewing, which was a nice feeling, and we can honestly say it was all thanks to Amber! Minors & Brady should be very proud to have such a lovely young lady in their team :)
5/5
I couldn't be more impressed with my experience with Minors & Brady. I've just completed on my first purchase of a flat, with Scott O'Neill as my Aftersales Progressor. He was absolutely brilliant from start to finish, keeping me updated and helping in every way he could to speed up the process. 100% recommend and a massive thank you from me!
5/5
We are currently going through a house purchase via Minors and Brady and can’t thank them enough. Connie helped us secure a viewing of a property which wasn’t yet on the market and thanks to Lee Mortier we were then able to secure it. Since then Lee has been great at keeping in touch - he is super friendly and very efficient. Thanks guys.
5/5
Never thought I’d leave a positive review when it came to renting a house but here I am! Never had any trouble throughout our tenancy when being looked after by Minors & Brady and in particular Callum, who was very helpful and understanding especially throughout the course of our moving out. Will definitely head to these guys when the time comes to buy as their reputation clearly precedes them!
5/5
In the process of giving up all hope, Minors and Brady (James to give all the praise to) had really turned around my home hunting experience by providing such a seamless service in helping me relocate. I had literally given up all hope and they provided me with great support and a great property. I had an issue with the sofa being delivered earlier than expected and them threatening to leave if i did not arrive on time, i called James and he stepped in and allowed the sofa to be delivered whilst patiently waiting for me to arrive to the property from another city on my moving day. So happy all is done now! They are super understanding and accommodated to all my needs which is great. Highly recommend using this company if you are looking to move.
5/5
The assistance and expertise that Minors and Brady displayed were superb. All of the agents I dealt with were excellent. A special mention should go to Caitlin Cannel who dealt with the Solicitors to ensure nothing got delayed. Caitlin was excellent at keeping me updated with the various stages of the Sale. As a company I cannot recommend them enough
5/5
We had a bit of a whirlwind trying to sell out house due to a couple of buyers pulling out for their own reasons but Minors and Brady didn’t give up hope, as much as we nearly did! To start with Abi was top notch at communicating with ourselves around viewings, offers and any concerns etc and ultimately sold the house for us. And then Gina in the aftersales team has checked in weekly to keep me updated about the sale, this is so appreciated as then I didn’t have to do any chasing. Thank you both for your wonderful services.
4/5
Unfortunately, our overall experience with Minors and Brady wasn't great and definitely felt turbulent at times. When first communicating with them they appeared positive, responsive and helpful; unfortunately as our purchase progressed this was not maintained. The estate agents we dealt with during the viewing/offer stage of our purchase became unreliable to reach and also to hear from. They would guarantee a call back within a certain period of time (we fully understand they are balancing multiple properties/customers); however, we would go hours and sometimes days past the given time frame before hearing from them and would often have to reach out to chase them ourselves. Once our offer was accepted, we moved on to the Sales Progression team. The first progressor we encountered appeared to misinform us on multiple occasions. We were led to believe all other chain parties were ready to complete and felt pressured to do the same (despite the Progressor being aware we were waiting on the completion of necessary paperwork in order for this to be possible); we felt pressured and uncomfortable and then discovered this was not the case and in fact other chain members were also not yet ready. Later in the process once we were ready we were advised contracts for other Buyers/Sellers had been signed; this also turned out to be untrue and had then given us false hope and a misinterpretation of the time scale we may be looking at. We were also discouraged by our first progressor from having direct contact with our seller. However, after such a lack of communication and increase in misinformation we decided that this would be the best option; it allowed us the regular contact and easy access to information that we needed. Chloe was the progressor who took over our sale towards the back end of the process and she was absolutely amazing! Chloe was easy to reach, stayed in contact regularly and gave honest and realistic updates. We really felt that Chloe sympathised with our situation and gave it everything she had to get our completion finalised. Once Chloe took over we had the keys within 3 or so weeks and whilst we know some of this will be due to the process drawing to a close; there were multiple complications towards the end of our purchase and we felt that Chloe did everything in her power to make things work for us and keep us updated on each step along the way. We honestly cannot thank Chloe enough for the work she put in for us over the time she took over our Purchase. She made us feel valued and informed during a very stressful time. She is most definitely an asset to the Minors and Brady team. Our overall experience was poor however our 4 star rating is based on the amazing service we received from her. If we were rating Chloe alone it would have been a straight 5 stars! Unfortunately that's not possible and we can't totally ignore the experience we had in other areas of the business. But again, huge thank you to Chloe we could have come away feeling very differently if it wasn't for you. Absolute star!
5/5
We have recently sold our property through the Dereham Branch who were fantastic, however, our first contact was with Connie Staff at Wroxham who provided us with all the initial information and set up the valuation appointment. Connie has been a great help to us, very approachable, professional and thorough. We are now hoping that we can purchase our next home with Minors Brady.
5/5
I can't thank Minors & Brady agency enough, they did an excellent job helping us to buy our first home. Can't recommend enough our sales progressor Nagilla Christina for her hard work, patient with me, and her quick response to all my emails! She definitely puts me at ease with the weekly up-to-dates.
5/5
Really impressed with Minors and Brady, after having a VERY bad experience with a certain company with oddly coloured bricks we decided to bring on another agent. Was the best decision we made when selling our house, Curtis was our first introduction and he was a very friendly and informative guy who put our concerns at ease. All of the agents who did the viewings were knowledgeable, friendly and organised, if there ever was an issue we would always be informed swiftly. Abi was always at the end of the phone to acknowledge and resolve our concerns, a very different experience to other estate agents. Even through to the point of sale agreed she has assisted with getting the solicitors in line and hasn't forgotten about us after the sale was agreed. Could not recommend these guys enough!
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,612 reviews rated 4.9 out of 5, followed by Norwich with 2,366.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.