LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

Trustpilot

James from sales team was superb and…

James from sales team was superb and helpful and trustworthy person.Happy with them

Armin · 10 August 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Grateful for Abbey New Homes'…

Grateful for Abbey New Homes' exceptional service and prompt action in resolving the mould issue in our home. Their professional team not only addressed the problem swiftly but also provided valuable insights on preventing future occurrences. Thank you, Abbey New Homes, for your efficient and effective response.

David · 9 August 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Poor communication/ wrong information/ awful company

Abbey Homes have provided us with an abysmal service. Two years following the purchase of our property, we were informed that we did not own the first 3ft of our property due to this being a service area. At no point during the purchase were we informed about this, and feel we were miss-sold. The construction team Kingsheath informed us of this fact when they stated that they were digging up our front garden to place a border in the grass. When querying this with the site manager, they still believed that we owned the entirety of our property at the front and stated Kingsheath were wrong. However, they were in fact correct and this just shows the poor quality of the staff working for Abbey Homes - in that they couldn’t even provide us with accurate information regarding our boundary line. Kingsheath placed a concrete edged border into our garden and it has been left in a complete state. It is incredibly uneven, with approximately 2-3 inches sticking out of the ground making it a serious trip hazard. My children have tripped over this several times due to it not being flush in the ground. When the unevenness was questioned with Kingsheath, they stated that Abbey Homes had not levelled our home properly and that they would not sort out the issue as it would cost them too much money. This issue was raised with Abbey Homes on numerous occasions who stated that they would be re-turfing our garden following their work. This has not been done and they have now left site. We are now left with an unsightly front garden, with a huge muddy patch which was dug up and not re-turfed. The border is not level at all, and has not been placed evenly into the ground. They have provided us with an incredibly poor service, we have been wrongly informed on multiple occasions and inaccurate information provided. At no point has Abbey Homes claimed ownership of these issues, or attempted to right their wrongs. When the site manager was confronted about these issues, we were informed that the previous site manager was ‘young and didn’t have the same experience reading blueprints’ and that was why we were given false information. It is incredibly concerning that even their own employees recognise the lack of experience and education required to perform the role. When an email was sent to customer services asking for assistance with our complaint, we were informed that we would be receiving a phone call from someone. This was not received and when we asked for a call for a second time, this was still not received and our complaint avoided. I would never purchase a home from Abbey Homes again, and have spread this word to anyone considering the purchase of one.

Georgia · 30 July 2023 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Crocus Fields

We recently moved into our beautiful new home (Saffron Walden). The move was not the smoothest but everyone in the sales team helped get it over the line!! Day of completion Lawson (Assistant Site Manager) greeted us with the keys and showed us round, he has been fantastic, a friendly, approachable professional who has responded quickly to address the minor snags we had, sending the relevant tradespeople within good time. Thank you for your help!

Nic · 23 July 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Exhausting and Abysmal

Nearly 3 years on from purchasing our home we are still fighting to get the works done as raised during the Snagging process. Abbey Homes seem to have a complete lack of ability to provide any form of transparency, customer care or honestly with any of their customers. Their strong point is hiding, whether than be through radio silence, outward lying or ignorance it's definitely a feature they should advertise as something they do very well. Even with APPROVED recordings of verbal communication due to an already broken level of trust, there is no shame in denying what was said knowing it can be referred back to. If your home purchase dream consists of cheap works, poor fitment, consistent battles and a total inability for any form of customer service please do go with Abbey Homes.

Charn · 20 July 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Imperial Gardens , Hawkinge

We bought the house to be a rental property and have let the property out already. From start to finish the whole process has been brilliant and seamless.Firstly the sales team of Shirley and Marina are knowledgeable , happy and excellent communicators (no emails or phone calls were missed) they were always there for us. No questions were left unanswered.Then it was on to the house builders themselves . Steve is an excellent Site Manager and answers all your questions , he is very likeable and is very knowledgeable .Simon the assistant Site Manager is brilliant and gets things done. When it came snagging , everything was done within the period agreed . He is a very likeable chap and a good communicator which is essential and a hard worker and undertakes much of the work himself . He went through all the paper work with us and was good enough to answer some of our more daft questions , well done.The homes are of excellent build quality and the appliances etc are high end , no expense has been spared in the building of these lovely houses . The whole process from first viewing to getting the keys took a tad under 2 months ! Well done to all !

Phil · 19 July 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Want bias treatment then this is the…

Want bias treatment then this is the company for you. Severe lack of trust, breakdown in communication, poor quality, discrimination between customers and no end of stress is what you can expect if you purchase from Abbey Homes. There an absolutely no shame in lying, denying items that were prior confirmed to be resolved along with a total lack in any pride surrounding after care. Please avoid at all costs. The company does not deserve your money nor time. I can not stress enough that no amount of time of you owning your property will lead to a full and final resolution of snags reported within your warranty period.

Charn · 6 July 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great service

Very helpful people sorted my problem immediately

Bonita · 6 July 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Absolutely dreadful company to deal…

Absolutely dreadful company to deal with. Aftersales doesn't exist at all, leaving snags years on end, we are coming up for 3 years now. It feels like they Discriminate between customers aswell. Stay clear and buy from someone else, unless you have the patience of a saint.Edit: Fell outside the warranty period? It was reported within a few months of moving in. Just another example of the "customer service" at hand with Abbey New Homes.

Daniel · 6 July 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Imperial Gardens, Hawkinge

Couldn't be more thrilled with my new home.From start (Marina and Sara in the show home) to finish (Simon and Steve on site when I moved in) everyone has gone over and above to make sure things have gone smoothly.The home itself is beautiful and exceeded my expectations and the aftercare is second to none.I would definitely recommend buying from Abbey Homes and if you do they will be there every step of the way.

Amanda · 21 June 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Imperial Gardens, Hawkinge

Absolutely brilliant company.We are first time buyers and been searching for the right house for a long time. Recommended to the area by family and it’s the best decision we have ever made.Agents in the office are so friendly and helpful. No call was ever too much trouble.No new build comes without small hiccups and the tradesmen and women have been nothing short of brilliant.Special thanks to Simon and Steve for their patience and genuine kindness. We are so grateful to you both!T&A - Plot 42

Ailish · 19 May 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

The Hawthorns, Stoke Mandeville

We moved in to our house (the Dendy) in November 2022. The service we have received has been first class. Trish - in Sales was efficient, polite and very patient when answering all our questions.Dean and Henry - Site managers have been brilliant. Everyone we have encountered has been polite, courteous and helpful. Nothing has been too much trouble. Work undertaken by all contractors has been of a very high standard. Any issues raised have been dealt with quickly and to our satisfaction.We are extremely happy in our lovely new home and would not hesitate to recommend Abbey Homes. We are very pleased to give a 5 star rating!

Alison · 16 May 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Imperial Gardens, Hawkinge.

Start to finish absolutely brilliant.From the women in the office (Marina and Sara) to the guys on site couldn't have been more helpful with information as we are first time buyers.The house we brought in Hawkinge, Kent is perfect for me and my partner. Few little things here and there but it's a new build so to be expected.Personally would like to thank Simon and Steve the site Managers/Trainee. From picking up the keys to Simon being there for us in the first week with the knowledge and help to ease our nerves as fist time buyers. They have been superb and can't thank them enough. Couldn't ask for better people to be in charge.Thanks guys. E&R

Ewen · 15 May 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Excellent Customer Service

5 star service re our home in the stunning Darland View development in Hempstead, Kent.Although this house was re sold to us, this was a house built 2 years ago, so out of warranty, but, Abbey Homes dealt with an awful noise swiftly coming from our 2nd bedroom. Known as Micro Cracking. Dante La Bella and his team sorted the problem, even when the house was out of warranty as said, Amazing effort guys, couldn’t fault the service and quality! Especially as the whole bedroom floor had to be removed. Again to work, top service, well done all. Mr Davis Darland View Hempstead

Spencer · 17 April 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We bought Talbot A in Egerton Place

We bought Talbot A in Egerton Place, which is very beautiful, and the neighbours are lovely. We only had issues with a few scratched glasses in the windows, needing sealing in some finishing in the bathroom. Valentine, the Site Manager, has fixed everything.Overall very happy with the service.

Prad · 5 April 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Horrible gardens

House itself is not so bad, but outdoors the ground works is a joke, gardens are not straight but looks like trampolines in middle and every house in development had problems with water in gardens and today I realised why because I’m adding a little path truth the garden in turns out turf is laid on subsoil no topsoil and I work as digger driver my self and have never seen gardens made as bad. NHBC requires minimums 100mm of topsoil but I have non just a little layer what come with turf. Plot 124 Fitzwarin Place, Whitfield

Janis · 5 April 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We can call it a home

We reserved for a house in Egerton Place on Dec 2021 with Sandra. Very welcoming and informative that gave us all details we need proceed with anything. The processing was smooth and exchange is done on Feb 2022 while the house turned over on Aug 2022 which is as scheduled.Although the house was not perfect, it was very well-built the first time we saw it (and many times during construction). My wife and I loved it. We had some minor problems that Valentine (site manager) arranged all to be fixed. I must warn you that the fixes will not get done quickly, but I believe it was in reasonable time and Valentin is very communicative. I am still happy that they are fixed and now I have nothing to worry about.The house itself are plain and full of "very tiny" snags but overall structurally excellent. We had late summer and winter and had no problem with heating/insulation or ventilation. No squeaking floor or hinges. Apart from problematic downlighters, everything else is in order.The rooms are standard/typical but is well-lit because the windows are strategically placed. The doors (especially the gap between the floor) can be better. But we can replace them so its not a bother. The house came with cooker, fridge-freezer, bike shed, washer, carpets installed. We also have ample storage area and sizeable turf garden (almost as big as the house floor size! 72sqm).I think we picked the right house despite of people telling us that new-build are very bad and not-worth-it. With Abbey Homes that builds quality livable houses and people like Valentin who are dedicated on their job, we do not regret my decision of purchasing our first house.

Ramon · 29 March 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

It’s clear they don’t care about their residents

We requested a FREE installation of fibre broadband in our rental property, which was initially refused with no reason. All we need from them is a signature allowing CityFibre to carry out the straightforward installation. The current internet is so bad (10mbps) that I and some of the other residents are unable to work from home. I’ve been chasing this up for the last month, talking to residents and calling management companies. My emails are now being ignored by Sales Director and we still have not got the permission we need. I’m so appalled that this has taken so long and I am so angry that I am now being ignored. This is a simple, routine procedure THAT WILL COST THEM NOTHING and they are being completely unreasonable in not granting us this request. CityFibre said they had never experienced anything like this. This is a financially challenging time for us and we’re having spend unnecessary money on commuting and on a temporary mobile router (which is still not able to provide adequate wifi). I can’t understand why they have made so many problems about this when it will not cost them anything.

Faith · 27 March 2023 · LSL New Homes Dover

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 24 March 2023 · LSL New Homes Middleton Waters covering Darlington

★★★★★ 5/5

Google

Rating only, no written review.

Lee · 24 March 2023 · LSL New Homes Middleton Waters covering Darlington

★★★★★ 5/5

Google

Nice houses x

Graham · 24 March 2023 · LSL New Homes Middleton Waters covering Darlington

★★★★★ 5/5

Trustpilot

The Hawthorns, Stoke Mandeville

We recently moved into our new home at the Hawthorns in Stoke Mandeville (The Newcombe) . The service we received from sale through to minor snag resolution has been first class. Trish, Carly and Kelly from the sales team helped make the purchase very straightforward. They answered our many questions, were polite, friendly and communicated very effectively throughout. We used the solicitors, Tollers, as recommended by the sales team and they also provided a first class service. The build is of a very high quality and the minor snags we had were accepted without question and resolved promptly and efficiently. Dean and Henry were polite, friendly and helpful which enabled speedy snag resolution…nothing was too much trouble. All contractors who were engaged to resolve snags have been excellent and were always courteous and respectful of ourselves and our home.The whole process has been excellent…a well deserved 5 star rating and based upon our experience we would have no hesitation in recommending Abbey Homes to anyone considering a new build property.

STEVEN · 23 March 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Absolutely appalled by Abbey Homes

Absolutely appalled by Abbey Homes. Anyone thinking of buying an Abbey home please think twice or come and see the residents at Darland View in Hempstead Kent ( Me7 3PP) and we can all enlighten you on all our issues two years on that haven’t been resolved. We moved into our ‘forever” home back in November 2020 and now two years after on we are still being ignored by their customer services team even being told that they wouldn’t carry out any works unless I removed a review, yet they failed to understand that they only respond to you emails as a result of the review - perhaps reply to emails and talk to your customers! Our energy bills are now £700 a month as we are trying to heat a house that has major thermal performance issues - all confirmed by a thermal imaging survey carried out in December 2020 yet here we are in March 2023 and its still not resolved. I’ve had to get NHBC involved to help us and then Abbey sent in a painter and decorator (lovely guys though) to carry out the insulation works to our bedroom yet now the room is colder than ever and worst of all all the drafts have returned and we can hear the noise from outside. It’s 11 degrees in my bedroom at 4am as I write this. I am just so cold and having to wear a hat to bed as my walls are so cold and now my bedding is damp. I have had the heating on full today yet the room just doesn’t hold the heat and the floor is cold. Abbey have mucked us about so much it’s like they love playing with people’s lives. Our mental health and well-being has been impacted and bills soaring yet they couldn’t care less. Anything to not do the job properly- they've now attempted to rectify it to meet the ‘minimum’ standards of insulation 3 times and every time made its worse. We are exhausted, cold and beyond hope that Abbey will ever get this sorted. We can’t even move as its an ongoing and known issue which we would have to declare. I just don’t understand how Abbey Senior Leadership Team allow this to continue. Please do not buy an Abbey Homes home.

Kalli · 6 March 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Lovely house, abysmal servicre

I originally wrote a 6-page essay for this.First-time buyers in Whitfield, Dover 21,Love the house, and have lived in it for 1 year and 6 months. It does have problems, normally not major, however... Feel like I have been lied to at almost every stage of interaction with abbey homes, or their representatives.They won't answer calls or reply to emails or stick to anything they have said and will use the same excuse for (going on for) a whole year.They've owed me money for a considerable amount of time for add-ons where work has not been done properly, and damage they have caused to my personal property which they agreed to refund and then not given it.

Luke · 1 March 2023 · LSL New Homes Dover