Trusted Agent profile
★★★★★
523 reviews across 2 offices and 3 platforms
LSL New Homes has two offices, in Dover and Darlington. Together they have 523 reviews on three platforms, rated 4.0 out of 5 overall.
8
Reviews on Google
All 2 offices
8
Reviews on Facebook
All 2 offices
507
Reviews on Trustpilot
All 2 offices
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LSL New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotLeaking Roof
Purchased a house from them in 2015, 3 years later roof is leaking. NHBC have told them they are responsible for the repair, however, 8 months later despite numerous letters/emails nothing has been done. Stay well clear of this company.
1/5
TrustpilotAfter all the hard work of saving for a…
After all the hard work of saving for a deposit and selling of my first home and then living in temporary accommodation, we couldn't wait to move in!Finally the day arrived.....Oh my days, I sat on the stairs during the very rushed sign hear handover, looking around in disbelief, this was mine! All the hardworking paid off! You are probably wondering why I've given a one star rating....Did I mention that whilst sat on the stairs my head in my hands, as all I was seeing was shoddy workmanship, missing patches of paint, walls not straight, lights not in the right place, tiles in the bathroom cracked, tile finishing strips, not reaching the ceiling, big clumps of sealant, missing items, dust, dirt and grime, an indication of an uncleaned property prior to handover.I gave a 3 page (front and back) list of all the snags, the very next day.My rear garden is higher than the air bricks:My new kitchen was so poorly fitted and items broken it was just a joke (it's been replaced by Symphony, but they have made it worse, so should be back to sort but have let me down again and again)The lovely chrome downlighter's in the bathroom look great when on, when off they are actually painted white! I thought these could just be moved out of the ceiling to paint? Must be something I know nothing of eh?!The shower screen wasn't even sealed, so water has gone through to the bath panel and this has now blown.3 attempts for a cracked tile to be replaced. Each time, the site manager has been nothing but useless.The customer service since and even during the purchase process has been horrendous.They wouldn't even allow us to get into the property during the build stage, we wanted to experience everything.On reflection, it's because they knew they had shoddy workers, a site manager who couldn't manage his way out of a paper bag and does nothing.Looking out to all of the other properties next to me and behind, how come there are three different types of fencing? How is this uniformed? I can't wait to rebuild a deposit, this place will be back on the market and I will be off. I'm buying from a company who actually cares about its products, its name and its customers.
1/5
TrustpilotDo NOT buy from this company!! Phase 2, Cardington
I would not recommend this company anyone!!Being a first time buyer we were super excited about buying our first family home. The sales office were fantastic in selling the house to us, and kept in contact the whole way through the purchase.Things were great... until we moved in in October 2017.9 Pages of snagging!! The first site manager was absolutely useless.. Lied to us, made us feel stupid and uncomfortable and preferred to spend his time sitting in his van playing games on his phone. He even ruined our brand new curtains whilst trying to seal the windows (which should have been done when the windows were fitted). Its taken until now to be reimbursed by abbey homes so i can replace them. We have now also found out he was cutting corners and forging signatures!!The after care of abbey homes is diabolical.. I've been trying to get the final 2 pages of snagging finished, which is almost impossible to do!! Customer care NEVER answer the phone and when you leave a message like it asks you to, they DON'T call you back. Pointless sending an email too... that gets completely ignored.They never take responsibility for any of the problems, always super quick to blame someone else. When you do eventually get to speak to someone at customer care they are rude, tell you that you are wrong and seem like they can't be bothered to speak to you. Between me and my partner we have taken so many days off work for people to attend the property, who do the absolute minimum amount of work, make up excuses as to why they can't do the job, arrive without the correct tools or (in most of our cases) fail to show up at all!!Please Please Please, do NOT buy an abbey homes property!! After reading these reviews it seems a lot of abbey homes sites are the same. I really wish I had done more research before buying this house. We should have been excited about moving into our first home. Instead its been overshadowed by problem after problem and constant nagging and phone calls to try and get problems sorted.I could write all day about this company, but I think they've taken up enough of my time!Please do your research before buying an abbey homes property.
1/5
TrustpilotThis company is a nightmare, stay away !!!! Site - Chappell Close, Aylesbury
This company is a nightmare, absolute disgrace! From the start to end process is so painful, poor customer service, All the site managers were useless !!!! - I wouldn’t even give 1 star ! 😡😡😡😡😡😡Don’t purchase any properties from this company stay well away, I’m surprised they are still allowed to sell !
5/5
TrustpilotAll 5 stars for Dean!
All 5 stars for Dean (Site Manager).We had God knows how many issues/problems from day 1 but all were dealt with/being resolved by him - The issues were looked into after he joined so he turned my faith towards Abbey Homes.He is there so not worried anymore :-)
1/5
TrustpilotVery poor quality and no customer service
Very poor quality, practicially no customer service, whilst you buy the house, you are left on your own!Absolutely not recommending!
2/5
TrustpilotExcuses, excuses - and always the same ones for your house not being ready
Delay, delay, delay - never get the actual truth and they make constant excuses when they push and push to exchange and then threaten to pull the rug if you don't and when they have your deposit, they constantly use delay tactics to lie to you about when you can move in.NEVER EVER BUY A NEW BUILD FROM THESE CLOWNS. THEY HAVE NO CLUE WHAT THEY ARE DOINGUPDATE - 9th February we finally completed and today have moved furniture etc into the house - after TWELVE different build completion dates. We're now waiting for a snagging surveyor but based on the crappy decorating finish that we've seen so far, the list of jobs is going to be a VERY long one. After being told it was "perfect" I question what the inside of the site manager's home is like.UPDATE - 12th March sees us having the tradespeople in the house again for the fourth or fifth time which, bearing in mind seems like nothing short of a miracle. We had a professional snagging survey done thank goodness and he picked up 185 points to be addressed. Some of these were fairly minor but the painting was slapdash and they are not happy to replace a damaged shower door, some damaged vinyl and haven't even laid the turf that was supposed to have been done 4 weeks ago. I have upgraded them from 1 to 2 stars as I finally managed to get the place together enough for us to move in on 26th Feb and, fair play to the site manager, we had tradesmen in on the first three days of occupation. If we had been able to take as much holiday as we liked, I'm sure it would have been done by now but the surly and seemingly incompetent carpenter and arrogant decorating supervisor that suggested we had drawn the hanging lines behind the radiators and gouged out the skirting boards (despite Abbey using THEIR contractors to pay the carpets and supposedly clean the place before we moved in) were just a waste of time. Lucky my OH had holiday to take so he could put them in their place. The saga continues,UPDATE - 23rd April. We are STILL having oddjobbers in to finish the snagging. I no longer refer to the majority as tradespeople as they seem to have little or no qualification to do anything to a decent standard. There have been one or two exceptions. Two people were supposed to come on Saturday - one to replace a panel in French doors that was broken when they tried to buff out a scratch that was too deep and another to replace a scratched and dented radiator fascia. Neither of them bothered. As of today, we still have three or fours things to be sorted out - goodness only knows how long they will take.
1/5
TrustpilotUnbelievably poor
Unbelievably poor! I bought a home from them last year, I have had problems since day 1. Some of the worst workmanship I ever seen followed up by probably the WORST customer service. Still ongoing, no ones comes back to me, absolute jokers
1/5
TrustpilotAbsolute disgrace of a company
Absolute disgrace of a company. We bought a property over 2 years ago and they have made our lives hell every single step of the way. The garden was never finished properly, the fence is broken, the fittings inside the house are all the most budget they could find. Taps, bathrooms, toilets all failing and needing replacement every 6 months. Our gas flue has been condemned because they cut corners when installing it and didn't concrete it in, we're now at risk of carbon monoxide poising.They installed a non-NHBC compliant log retaining wall which within 9 months started failing and collapsing. They refuse to answer the phone, they claim to be completely unaccountable for their actions, they never call back. When you do get on the phone they are extremely rude and LIE about previous conversations that they've had with you. We've been disputing multiple issues with them with the NHBC they had 10 days to respond to us after a 12 month case with the NHBC, they have just ignored this request . They didn't even turn up for the NHBC resolution meeting why?! because they don't care about anything apart from building shoddy houses and profits. In the 2 years of development of our site they got through 4 site managers! because each one kept leaving after they found out at every single stage Abbey would cut corners and the site managers refused to be a part of it.STAY WELL CLEAR OF THIS COMPANY - It's incredible that a relatively large scale developers can just have zero online presence, zero social presence, zero people accounting for their actions and just straight up ignore 30 phone calls a day and 2 years of emailing.PLEASE save yourself the trouble and don't buy from this developer if you value your free time because you will spend every free minute you have chasing down these crooks to fix the 100+ issues you find in your house.The worst part is we were first time buyers and they have completed exploited us and given us a horrific experience of the entire house buying process and give a bad name to everyone in the housing & development industry.
5/5
TrustpilotAbbey Homes
Really happy our new house, quality is great and the sales team were fantastic all the way through to completion!
5/5
TrustpilotGreat company!
My experience with Abbey Developments has been superb so I thought I'd take the time to recognise an excellent company.
5/5
TrustpilotProfessional
Professional, prompt and friendly communication and willing to go the extra mile. Hope to do business again.
2/5
TrustpilotA nightmare house in Phase 2 New Cardington
A nightmare house in Phase 2 New Cardington in a Whitworth. Abbey have closed their customer care so it is nearly impossible to get help, they just ignore you. Bad construction left us with a hole under our patio door letting worms, rats, mice and spiders enter our living room, abbey didn’t fix it! Our floor squeaks due to a very poor positioned tie in. Abbey seem unable to fix it! The finish quality was poor, we were given 15 minutes to snag our house and any problems were ignored or denied by the site manager. We’ll NEVER buy an abbey home again!
4/5
TrustpilotI can’t understand all the negative …
I can’t understand all the negative reviews on here, maybe we were lucky or these were unlucky.We moved into a lovely development in Canterbury and couldn’t be more pleased with our new home, ok they don’t give any extras, the tiling is a bit basic ect, but the standard is very good.The manages Rob and Mark could not have been more helpful, even helped us move a wardrobe upstairs!!We are very happy & so are our neighbours either side.
1/5
TrustpilotIncredibly poor standard of build …
Incredibly poor standard of build quality, we are still waiting after nearly 2 years for snags to be fixed, the company appears to have a high turnover of staff and any snags/issues logged are not looked into.They have no processes/competent management of Issues - repeatedly I am having to contact them and go over their heads to their subcontractors directly!I would highly recommend to avoid this company at all costs, If you are unfortunate enough to have purchased a house from them and are in a similar situation as we are - constant buck passing and getting no-where, I would recommend keeping records of each communication with them/photos of the defects and also taking advice from the Citizens advice bureau.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dover has the most, with 515 reviews rated 4.0 out of 5, followed by Darlington with 8.
The two LSL New Homes offices, by town:
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