LSL New Homes estate agents in Dover and Darlington

★★★★★ 1/5

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I would never recommend Abbey New Home…

I would never recommend Abbey New Homes Developments. I have had so many issues...5 years and they still haven't resolved them. We current have part of the first floor sectioned off as the floor is unsafe. NHBC are no help... they delay and delay.

Mike · 3 July 2019 · LSL New Homes Dover

★★★★★ 4/5

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Overall Happy

I had a number of issues with the house just like any new build but most of them including the major ones have been dealt with within 4 months of moving in. Site manager Isaac is very friendly which is a big plus. Abbey Customer Service have also been quite helpful so far. In one instance they forced the sub contractor to fix my floor noise which was initially not fixed properly. As long as Abbey customer service and the site manager remain as helpful as they have been so far, I should be able to live here comfortably.

Dhruba · 29 June 2019 · LSL New Homes Dover

★★★★★ 4/5

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Overall so far a really good service

Overall so far a really good service. A number of snags as expected with a new build. But Abbey Developments have been professional in addressing them.

Monkston · 17 June 2019 · LSL New Homes Dover

★★★★★ 1/5

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DO NOT BUY FROM ABBEY HOMES

DO NOT BUY FROM ABBEY HOMES. Whilst the houses are nice, the aftercare is appalling.Snags are not attended to and once they are off site - you can kiss any hope of fixing snags good bye.Not only that, but the promise the world with regards to getting the estate landscaped, when they literally leave nothing but acres of weeds. Latton Place - a development in Kingston Bagpuize does not even have so much as a blade of grass put down in the common areas... no nice front entrance .. nothing ... literally just weeds.We are now expected to "maintain" it ourselves. All communication is simply ignored, be it that you phone them or email them.Do you research thoroughly before you buy from Abbey and come and look at their estates to see what they deliver (or rather, what they do not deliver). .

Diana · 13 June 2019 · LSL New Homes Dover

★★★★★ 1/5

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Aftercare....a shambles

I cannot stress enough how much Abbey New Homes have been incompentent. 7 months later, snags still outstanding and ive had to continuous chasing, complaints to get get an ounce of traction.I even notified them of snags prior to buying it as it was a show home. Customer care coordinator does not respond....absolutely ridiculous. Never known anything like it.Ive had leaks, shoody workmanship appearing...the site managers were rubbish.I would think twice if you wish to buy from Abbey new homes. I wish i did my research before buying.

Unhappy · 29 May 2019 · LSL New Homes Dover

★★★★★ 1/5

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leak in the attic window

leak in the attic window - 5 months not repaired and no contactmanhole - blocked with bricks and plastic even when just when we was moving in site manager was supervising worker unblocking drains from garden. still left a lot of rubbish inside and blamed us that we water the garden so the soil was coming with water ?!?! stairs - quickening like dying duck after 8 months

Slav · 20 April 2019 · LSL New Homes Dover

★★★★★ 1/5

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Useless company specially customer support

I agree with other reviewers i would say they are the worst I also bought my first house lot of issues which started within few months they were still building more houses so i was hopeful they sort it out before leavingthey reassured me on few occasions that we will sort out before leaving but i am afraid they have left the site after completion without sorting my issuesThey have absolute use less customer care-- you call them they don't answer , you email them no replyi don't know how can get my problem sorted again i agree and would advise to invest your money some where else as you will be dealing with company with non existent customer supportmy neighbour gave me their managing director email who did replied once and after that no interest

Imran · 11 April 2019 · LSL New Homes Dover

★★★★★ 4/5

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Getting better

I previously rated Abbey New Homes as 2 stars as we experienced many problems when we first moved into our flat early 2018. At the time, the customer service was awful and the most recent problem was of a more serious nature which pushed me to leave a review after feeling very unhappy. That said, the new customer service manager got in contact with us and was very reassuring on the phone and spoke to my partner about our previous issues we had experienced which he wanted to help resolve for us. It seems he is doing what he can to fix not just ours, but everyone's, problems and has really improved the customer service/care that we are entitled to. It would have been 5 stars had we received this from the start of moving in.

Becky · 11 April 2019 · LSL New Homes Dover

★★★★★ 1/5

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No no no

No no no. Take your money elsewhere.Invested in a new build home with these jokers and 4 months later still have a snag list as long as my arm and a completely unresponsive abbey homes who clearly have no intention on fixing any single thing on there - one of which was a leak which has caused damage to fixtures and fittings. They had two tradesmen sent out who refused to attempt any of the work, spent an hour outside in the phone and left, appears the build is so bad no one wants to touch it.Please go to a reputable builder !! I'd hate to see another family in our position.

Lawyer26 · 9 April 2019 · LSL New Homes Dover

★★★★★ 5/5

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This is for my most recent issue with…

This is for my most recent issue with my Abbie home end of 2018. The customer care team have been really helpful in sorting out the issue with faulty hob. They kept me informed all the way through the problem. They are such a helpful team.

Zoe · 5 April 2019 · LSL New Homes Dover

★★★★★ 1/5

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invest your money wisely and get everything in writing!

We purchased our first home together in August 2018 of which we was told we would be in for Christmas. Throughout the whole process we kept in contact with the sales executive who continued to confirm that everything was on track and in fact that most people had moved in 3 weeks ahead of schedule. As we was told we would move in before Christmas we decided to hand our notice in at the premises we was renting which would in turn work out perfectly for the timing of moving in before Christmas.It then got to the second week of November and we still hadn’t seen our property for the first time of which I questioned whether something had gone wrong, of which the sales executive had “no further updates for me” and as far as he was concerned everything was still on track, obviously concerning for us considering we was meant to be moving in a few weeks time, I ended up having to contact head office, which then sent an email to the sales executive who “had no further updates for me” who in turn rang me very aggressively and was very rude! Of course I then had to go back to head office and question why this had been sent to the sales executive when I marked it strictly private and confidential for them. I then received a call from the area sales manager who informed me it was a miscommunication between the builders and the sales executive and that the delay was that they didn’t have a plasterer for the whole of November! Therefore we would not be able to move into our home until the end of January beginning of February at the latest. Now considering all along we was told everything was on track and as far as we was concerned there was no issues I stated that we now had to find somewhere to live and storage for all of our items, they didn’t care and said this was our problem and therefore wouldn’t cover the cost of this!We eventually was able to move into our home on the 25th January after a 6 week delay! Of course there are some snagging issues of which I have contacted the site manager about on the 30th January, the site manager called me yesterday and stated that it would have to be during their hours of 9-3 and we would need to take time off for it as they won’t be doing it at weekends or evenings! I explained that this wasn’t feasible but they simply didn’t care! To summarise, get everything in writing from these people, they lie to you, they go round your home on the first day you move in with you not giving you the real opportunity to look at snagging on your own and then you have to sign a form to say you have been round the house together. So if you do this bit write absolutely everything down as we are 3 weeks in and nobody has come back to see our snagging issues! We was the first to buy one of our plots in fact the other plots didn’t sell until a couple of months after, yet they moved in before us!! Invest your money wisely and get everything in writing I am now having to spend a lot of time gathering evidence and drafting my complaint to the regulators!

Lauren · 14 February 2019 · LSL New Homes Dover

★★★★★ 5/5

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Happy! :)

I initially left a bad review due to a little miscommunication. But now I am happy to leave a good review. I gave a 5* this time because of the customer service manager at Abbey New Homes (Dante La Bella). He took ownership of the whole situation and would kept me in the loop at every step of the way. If you ask me now if I would recommend Abbey New Homes, and I would say Yes!! Like every company, some things can go wrong. But only a company that cares for its customers would want to make it right. :)

Elisha · 5 February 2019 · LSL New Homes Dover

★★★★★ 4/5

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Always Helpful

We moved into an Abbey Homes property in June 2018. Of course all newbuild properties come with minor defects and the site manager Dean at Whitehouse Develpment has dealt with every minor issue the same day I have logged it. An example of their help would be today when I contacted Dean just before 7.00am and by 7.30am I had someone round to help.Most people only write a review when they have something bad to say but never when a good job has been done. This is our first house and Dean has ensured he has helped on every question/ slight problem we have had.

Lauren · 4 February 2019 · LSL New Homes Dover

★★★★★ 1/5

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Do not buy from this developer - extremely poor quality build and even worse service

To summarise why you should avoid buying their houses and falling for their sales patter:- Terrible after care service (expect to wait months, years for them even to begin to look at the snags). - Endless snags which they overlook, fail to address- Poor workmanship (uneven floors, uneven gardens, broken pipes, cracked fittings, windows coming away from frames, work left undone etc)- Cheap fittings used rather than those which are specified- Constantly cutting corners and trying to avoid rectifying their mistakes- Hire sloppy contractors who create more issues- Management oblivious and seldom make any efforts to helpI could go on and write an endless list but you get the gist that they are aterrible developer. Speak to people that live in their developments and you'll no doubt hear countless and continuing horror stories about their work.UPDATE APRIL 2017: Issues reported in March 2016, Abbey continue to shirk responsibility and have made no attempts to fixUPDATE MAY 2018: Two years on and Abbey still have failed to fix the snags that were reported when I moved in. Shoddy standards throughout and a lack of aftercare is the Abbey New Homes marqueUPDATE DEC 2018: Abbey’s contractors come and go, review the same thing over several visits, do the exact same things but never any work. Invariably they forget their tools or have not got what they need and advise they will be back just to do the same thing again. Nothing gets fixed as they just come and look at the issue advise they need to order something and then come back several months later to do the same thing. Complete joke

Ash · 18 December 2018 · LSL New Homes Dover

★★★★★ 1/5

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Aftercare? Forget about it. Be warned!

I have given this one star as there is not an option to give zero stars!!! We have been in the property for 20 months now & we still have outstanding snagging work from when we first moved in!! At the beginning of this year we had someone come round to document all the outstanding issues, Simon, but he left. Kim then took over, she has now left! We have now been asked once again to send a list and photos!! We are constantly going round in circles. If we phone or email we get ignored unless we copy the directors in. But even then they just keep asking us to send in the list & pictures so nothing ever gets done!!!! They seem very quick to take your money & move you in but the aftercare is absolutely shocking!!!! I completely understand in a new house you will get snagging issues and I accept that (this is not the first build we have owned). However previous builders have come out straight away & we had all work done well within the first couple of months of moving in! Abbey still not have completed our snagging after 20 months!!! It’s absolutely disgusting customer service. I would not recommend abbey to anyone & i would seriously recommend looking at other builders in the area & to go with them!

Nichola · 9 December 2018 · LSL New Homes Dover

★★★★★ 1/5

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Invest your mortgage and what you have saved up wisely! AVOID THESE ROUGES; ABBEY NEW HOMES LIKE A PLEAGUE!

This company is the definition "dodgy, cowboy builders". Very shoddy workmanship, poor quality materials and worst of all, very bad customer service from top down. They will never listen to or attend to your after sales issues. Our first encounter with the site manager Dean turned into an argument, over genuine defects we identified and brought to their attention. We identified over 30 defects at the time of handover some of which they have not fixed to this very day. Beware people. The mortgage you are taking from the bank to buy your house is a LOAN, and not a grant. You will have to pay back even if the whole house is in tatters. So why not invest in trusted developers, than these rogues? Yes it may cost you a bit more, but trust me you will be better off than buying from these fools. After just 5 months into the property, we are now considering selling it off after a year. That's how bad their properties are.

Thompson · 31 October 2018 · LSL New Homes Dover

★★★★★ 1/5

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Had a brief run in with this company…

Had a brief run in with this company and a terrible experience! Sales director was too important or busy to contact me so I had to go through a 3rd person who couldn't understand at all. Made a quick process into a difficult drawn out situation. I lost the house because they made it difficult but to be honest I'm glad, as after reading a lot of reviews on them, they don't seem to be a good build company anyway.

Matti · 20 October 2018 · LSL New Homes Dover

★★★★★ 1/5

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Terrible service

Terrible service! Takes ages to fix the fault. The person in office i spoken was extra un polite and very rude. Never listens what you tell her, unhelpfull and miserable. Abbey should pay more attention to the people who they employ.

Vicky · 12 October 2018 · LSL New Homes Dover

★★★★★ 1/5

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You've been warned!

Brought a house from Abbey New Homes (Shabby Homes) in 2016 and I've had over 47 problems including the following:1. Cooker not working on day 1 (had to wait for warranty replacement)2. Water leak 3 months after moving in3. Boiler constantly looses pressure reported 1 months after moving, Abbey Homes are refusing to fix this issue.4. Water leak that flooded the living room damaging carpets, ceiling, walls, furniture, electrical goods - Abbey Home would not accept responsibility for the cost of damages and had to send out 4 plumbers to fix the issue.5. Fence fell down 1 month after moving in, refused to fix issue, I had to hire a professional to resolve the issue.6. Driveway was sloping toward the house causing water build up and dampness. 7. Bedroom wall fell down. To summarise, I've basically had to rebuild my house. Unless you want to take on a large project and pay for the privilege I would suggest looking else where, or maybe attempt to build your own house.I would also like to add I could have brought an identical house from Bellway 20k cheaper.

Robert · 21 September 2018 · LSL New Homes Dover

★★★★★ 1/5

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Problem with kitchen bay window similar…

Problem with kitchen bay window similar to Mr Weedon who reviewed earlier. Bought house in 2015 picked up as possible problem on survey report - Abbey basically did nothing with snagging list until about 1 and a half years later, when bay window failed and rainwater leaked into property. Now again fast forward to May 2018 and window has failed again - contacted Premier Guarantee and they said it would be down to Abbey Developments. Have consulted a solicitor and am going through the process - even though letters have been sent to Abbey no response as yet!

Paula · 3 September 2018 · LSL New Homes Dover

★★★★★ 1/5

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Terrible build

Terrible build, lots of mistakes with house which took ages to have rectified. Recently had my carpet removed and found a huge hole inn the floor that had been patched with polystyrene!!! What a bunch of *****!! Never buy a home from these cowboys. Horrendous customer services also and very rude.

Dawnie · 16 August 2018 · LSL New Homes Dover

★★★★★ 1/5

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Possibly one of the worst experiences of my life

I own a house with Abbey Developments, and it has been possibly one of the worst experiences of my life. The flat was riddled with issues that took an entire year to resolve, and even now there are on-going issues that were never fixed. A real pain to deal with, and all of the contractors they hire are awful. Definitely avoid.

Dominic · 10 August 2018 · LSL New Homes Dover

★★★★★ 4/5

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Bought our first property from Abbey…

Bought our first property from Abbey Developments back in November 2017. Loverly property had a few issues to start with but after consulting with Dean Coton the site manager everything was completed and to a high standard. Yes we did have problems but there has always been people on site if we ever needed anything done. Cant thank Abigail and Dean again from Alyesbury enough for all there efforts.

Philip · 31 July 2018 · LSL New Homes Dover

★★★★★ 1/5

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Fake reviews.. Fraud company

Looking at these 5 star reviews they are fake and probably from their directors... Try ringing their customer care team on 01707651266 and give a fake name, you will soon realise why their are possibly the worst builder in the UK, the homes are awful, tiny windows, creaking floors everywhere, paint work was done by an alcoholic.. The homes won't last 10 years.. They change their site managers and all senior staff at least 4 times a year.. They even deleted their Google page as they had bad reviews and people slating them.. They go by the name of Abbey new homes or Abbey construction once the reviews fill up

Mr · 22 July 2018 · LSL New Homes Dover