LSL New Homes estate agents in Dover and Darlington

★★★★★ 1/5

Trustpilot

Poor workmanship

Whilst we love the layout of our house, we have been very disappointed with the standard of the finish and the cheapness of fittings that have been used. I have had to replace all of the metal strips down the edges of he walls because they were all cut to the wrong size and the tape has all peaked.The kitchen has been falling apart for at least two years, the cupboard doors have all blown and have not looked clean from day 1 as were filthy dirty when we moved in. I now have two roof tiles that have come loose and mortar that needs to be redone which is shocking on a 7 year old house. When we moved in we found that our garden had been turfed although we weren’t expecting it but we now know why because over time the ground has sunk and it has exposed a huge amount of rubble/rubbish/ remains of a previously demolished building that was never removed. I now face a huge bill to dig the rubble up and remove it because no grass will ever grow there and it looks awful. I also now have to repair my roof because substandard cement was used. This is the first time that we have bought from Abbey Homes and it has been disappointing.

Jane · 14 September 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We’ve had few cracks in our new built…

We’ve had few cracks in our new built flat and I had to contact Abbey Homes to get it checked as it was getting really bad. Mr. Dante La Bella, has been in contact with us as soon as possible. He came and inspected the flat and sent his guys over to get those cracks fixed. The work has been done perfectly and it looks as brand new as before. Can’t thank him enough!

Mrs · 10 September 2020 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Plot 37 Fitzwarin Place

We were happily living in an Abbey Home, for the past eleven years, but felt the time was right to downsize. When we enquired, wanting a detached 3 bed house with a garage, we were told all detached 3 bed houses only had a carport. Thanks to Kate, who suggested we look at a "small" 4 bed house, we moved into our new home in June. We absolutely love the house and the location. Would have given 5 star rating but we are very disappointed with the standard of finish.

Blue · 31 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

This review is for The Abbey…

This review is for The Abbey Developments and our experience with the company.We are absolutely made up with the standard of service we have received from the Abbey Developments, particularly from Wendy and Gale who have kept us informed and updates every step of the way through emails. their response time and communication is first class. The procedure and efficiency is flawless, and we cannot fault any part of our experience.Looking for a new property is always a stressful time and me and my partner have been under extra time deadlines due to a change in workplace. We have certainly landed on our feet to find such a gorgeous and well presented property which is also backed by professional and efficient individuals who have made the process as easy as you can imagine.Specially want to Thanks to Site manager Mr Mc Dean who has been checking with us on regular if there is any issues that they can help us. last Sunday i drilled into my wall to fix shoes rack and because of that some main switches was tripped. I called Abbey home and Gale given me Dean number, i called him and on his day off he pick up the phone and initially he helped me over phone but when its not resolve then with in 30 min he came to my house and fixed the issue very quickly.Once again a big thank you to Abbey Team Wendy, Gail and Mc Dean for helping us through out this process!

Parag · 30 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

First Class Service from the start.

From when we very first went to the sales office right up until now we have had nothing but first class customer service from Abbey Developments. The house itself is perfect and even the site manager has gone above and beyond with the small snagging issues we did have. We have no plans on moving again as we're so in love with the house. We would definitely recommend them to anyone looking to purchase a new home.

Helen · 21 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We moved into our home a year ago in…

We moved into our home a year ago in Houghton Conquest. We have nothing but praise, our house was finished to a perfect finish.

Tina · 17 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Tavistock place

We started the buying procss back in April last year, reserving the plot we wanted, we then lost our buyer (3 buyers in all) until we finally sold and got our house. Through out the whole process the Abbey sales team (Aiden and Gail) were fantastic and extremelly supportive, we finally got the keys to our new home in Feb.The house itself has been great, a few minor snagging issues which were all dealt with within a week of reporting them.The whole lockdown has made it a little difficult meeting all our new neighbours but all those we have met have been really friendly. In all a great place to live. And an added bonus we have just heard that the new train station for the village has been given the thumbs up and should be built by 2023 giving us easy access to London

Nick · 17 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Tavistock Place development

Tavistock Place developmentWe moved in just under a year ago. Gail and Aiden were fantastic going above and beyond as there was a hiccup with our solicitor so they stayed until we were clear to move in. The house had minimal snags and all were sorted within daysCan’t recommend the enough. Fantastic.

Julian · 15 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Faultless Service & Care!

We bought our home at Tavistock Place, Bedfordshire in December 2019 and I honestly cannot fault the care we received from Aiden and Gail. They were very welcoming and patient and immediately made us feel at ease which was particularly important to us as this was our first time buying a home. They were very honest and upfront with us, nothing was ever too much trouble and they took care of everything for us. We have been here for almost 8 months now and we absolutely love it! The estate is brilliant and we haven’t had any issues in relation to any snags or work that needs to be done. We cannot thank them enough for all their hard work in ensuring we got the home of our dreams. Thank you.

Ellen · 14 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Could not Recommend Highly Enough

We completed and got the keys to our brand new home in mid July at Westbrook place. From the very start, both Sam and Lewis is the sales office were brilliant, happy to field the many questions we had! The development manager Kevin also deserves a massive shout out for all the help he gave us over the first two weeks. All of the snagging was done as agreed and very quickly, and he was happy to come to the house for any query that we had. Our first house we have bought and it was a great experience from start to finish!

Tom · 4 August 2020 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Easy Living

We have recently moved into Fitzwarin Place the Abbey Homes Site in Whitfield and our experience was stress free and we moved into a finished home for easy living. Everyone on site has been very helpful we had two very minor teething issues and sorted out very quickly at a time that suited us. Overall we love our new home.

Carl · 1 August 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We have just moved into our new home…

We have just moved into our new home today. When we looked at the houses we wasn’t too sure but I said to my husband after meeting sara I just wanted to buy a house off her. She was lovely, polite,professional and down to earth we felt we could relate to her, we came back a few times and finally settled on the house we wanted and started the process. Nothing was too much trouble for her always listened and gave advise. There was nothing pushy and always seemed to me To have our best interests at heart. She’s an asset to them! My only negative is during covid staff were furloughed, Richard the manager had taken over and to be honest all he was interested in was exchanging in the middle of the pandemic which my solicitor wasn’t happy to do but he kept trying to push us into it regardless of the consequences for us, at first I found him polite and understanding but as time went on that changed and I saw the sales man come through he wasn’t interested in us or our sale unless he could achieve an exchange. If he had been there at the start I doubt we would of brought our house. He didn’t call when he said he would, we waited two weeks and then I had to chase up & didn’t pass on messages. With everything going on in the world and also no builders actually building he couldn’t of been more inconsiderate! We actually found out the build should of been done in April but was pushed back to June before lockdown and we wasn't told this until we had been put into lockdown. Apart from him and covid, we had a straight forward time with Sara and her team in the office all lovely and brilliant at what they do! Also would like to especially mention and say a big Thankyou to Cliff who we met on before the house was handed over and on completion.We can’t wait to enjoy our new house! Mr & Mrs Robinson

Richard · 31 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Fitzwarin place

This was our second Abbey homes purchase and we've been perfectly happy with both.No huge issues and any snags have been dealt with, in our opinion, quickly enough. The sales staff have always been a pleasure to deal with and very helpful.

Kevin · 31 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

St Edmunds Mews

I have recently moved into a new Abbey home in blunham. The whole process was easy and i was kept informed throughout the sale process. Michelle from the sales office was so helpful and friendly.I am very happy with my purchase

Rachel · 31 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Thumbs up to Abbey Homes!!

We moved into our new Abbey home in Blunham in March 2020. Despite the extensive delays in our chain which constantly delayed our exchange of contracts, Abbey Homes were incredibly patient and helpful and we are so grateful to everyone involved. There were many times we thought it would all fall through, but we finally got there and we are now very happy in our new home! No serious snagging issues either! Big thumbs up to Abbey Homes from us!!

Mr · 31 July 2020 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Moved into our Abbey home last week

Moved into our Abbey home last week, it has been a smooth process and Sam has been really helpful. Working on our snagging issues and getting them resolved quickly.

Johann · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Buying from Abbey

This was the 2nd Abbey home we have brought and have great service both times, Kate from the sales office has been a star and more than helpful at every stage We have always been kept up to date on the build and have been able to be excited rather than stressed throughout would highly recommend, we cant wait to move into our next family home with Abbey

Jamie · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Darland View ,

Darland View ,Abbey homes sales team were very helpful and Maxine happily gave a very informative happy guided tour when I was looking to buy . Maxine was extremely efficient at sales negotiation and I am delighted with my new Abbey home I purchased through her . Throughout a few hold ups on my my house sale , she was always supportive , helpful and genuinely cared that things went well for me and that I was pleased with my new home .

Amanda · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

I purchased an Abbey Home in March 2020…

I purchased an Abbey Home in March 2020 on the Broadbridge Heath Westbrook Place site. My initial contact with Abbey was slow (new sales people) via the sales office however once the sale was agreed my move and purchase went smoothly. I’ve been living in my home since the Covid social distancing was put in place and so the snag list had to wait, although there wasn’t much. They are now attending to any issues I raise promptly and the service from the site manager Kevin has been fantastic. An experienced and caring professional who has done everything he has said he would do to ensure my home is as good as possible and what I paid for. I am a single parent of 3 and it is important not only I get value for money but the supportive after care as promised. So far so good.

Suzy · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We are in the process of purchasing a…

We are in the process of purchasing a property from Abbey Developments, from day one Maxine in the sale team has been outstanding, its been a pleasure to deal with her, she has reassured us over this very stressful period, and helped us out so much with any concerns we have. I would highly recommend purchasing a property from Abbey Developments.

Robert · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Darland View - Pre sale review

I am about to complete on my property so will leave this as the first part of my review relating to the pre sale process. Abbey have been faultless, even in these challenging times due to lockdown etc, the sales team (Maxine and Pam) and site manager (Pat) have all been extremely helpful, friendly, and accommodating. I have asked lots of questions and have always received quick responses. I have been able to visit the property during construction on a number of occasions via appointment which in some instances I have booked at short notice. I have raised a few snagging issues as to be expected with a new build and so far all the issues have been dealt with. I am very much looking forward to moving into my new house, and appreciate the service I have received so far. In the interest of transparency for anyone else looking to buy I will look to leave another review in circa 6 months after living in the property. Thanks, Amit Gupta

Amit · 30 July 2020 · LSL New Homes Dover

★★★★★ 2/5

Trustpilot

Overall happy with the house, but as far as estate landscaping forget it.

Overall happy with the house, but as far as estate landscaping forget it. There are several developments from other companies in the area that have done a lovely job. Abbey did the bare minimum. In fact outside my property they planted 5 trees, all dead! This is heartbreaking. it could have been rectified. They planted a hedge as a barrier to deter short cut access to a sports ground, so sparely planted that it will never come to much. Building materials discarded in a wooded area by my house that were never removed.

Mark · 30 July 2020 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Miss representation in the sale of a property which might cause you to spend thousand later. AVOID

I have to respond to the review headed as above. We own the driveway as detailed in this review as plot 12. Our neighbours purchased plot 11 and took advantage of our good nature. I first met this couple in March 2018 when I was clearing snow from our large drive. During this meeting Magur mentioned that as the drive was our property no other resident was allowed to park on it.As we were advised by both the selling agent and our solicitor this area was not for other people’s parking although easements on this area meant we have to afford pedestrian access to Magur,s front door plus pedestrian access to a gate for 197 and a gate access to 199 and 201.Never have any of these areas been obstructed by our vehicles and never will be. Magur allowed visitors and workmen to park on our property and when told he cannot do that he has been a terrible neighbour to us in many ways so much so we have had to involve the police.Abbey have been most helpful in this matter although it really is nothing to do with themMagur threatened us with loosing our house due to legal fees we will have to pay when he sues us through the court.I laughed and send sue us then as it will not cost us a penny as he’s so in the wrong in this matter. But please please send us some sort of legal letter from a reputable solicitor so we can end this once and for all but please be prepared to pay all costs as you will loose as you started a war you will never ever win as I told you.Also to confirm Abbey homes have been extremely professional with this matter and have always been most helpful.

Tom · 30 July 2020 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Misrepresantation in the sale of a property which might cause you to spend thousand pounds later!!!! AVOID!

UPDATED!!! Abbey Developments failed to disclose, to me or my solicitors at any time before signing/exchanging the contracts, that they sold the land outside my front door (which on my plan from Estate Transfer documents clearly state "sharing access and parking") to my next door neighbour. they misled me to buy a property with an issue that could lead to a neighbours dispute. Which happened after 2 years because my neighbour is taking advantage of the ownership of that area and is denying me my right of way, blocking my front door access with his cars, blocking my access from driveway with his bins. I end up having this unpleasent situation with my neighbour due to Abbey Developments misrepresentation in the sale of our property and all we've got from them it was a dismissive reply like the one you can see bellow. I have to spend thousand of pounds with solicitors now just because Abbey Developments did not bother to inform me about this transaction they have done with my neighbour. Also because my neighbour purchased the house by cash and not with mortgage like us Abbey considered alright to do this discriminatory sale of land. They did not offer me the same area and they did not informed me (probably did not want to change my mind...Probably what I would have done if I knew the information at that time).I don't recommend to buy any property from this company and if you already did that, check properly your contracts as they are misleading you to buy something and will end up having similar problems. If you check I am not the only one having this kind of problems after purchasing a property from Abbey New Homes.

Mugur · 29 July 2020 · LSL New Homes Dover