LSL New Homes estate agents in Dover and Darlington

★★★★★ 3/5

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Overall we are reasonably happy with…

Overall we are reasonably happy with our new home, however, for the price paid there are some not insignificant issues and, as you will read in other reviews, Abbey's after-sales care is somewhat lacking.- Site manager has been excellent and addressed a number of minor snags. He also has an excellent network of tradespeople that can assist with those minor improvements to the home that Abbey would not take on as part of the build. Unfortunately as you would expect, him and his team have moved on to the next project and are no longer available for further snags.- Attention to detail and fit and finish are below what you would expect. Things like marks on the wall around where socket cut-outs have been made in the plaster are visible on nearly every socket and light switch. Gloss over matte paint where masking hasn't been used, doors not level, air vents on windows not level, rushed siliconing around floors and bath/shower units, guttering not straight leading to AWFUL drip noises in the rain and so on.- Slow responses to requests to put things right, promises of tradesmen visiting to resolve, 6+ months waiting and no end in sight to simple mattersBy far, in my opinion, the most serious issue however is how far the final build differs from plans shared with us at the point we paid our deposit. Abbey have saved thousands by changing the type of kitchen extractor (from an external vent to an 'in-room' recirculating extractor), and determining that the front gardens would not be planted but laid with shingle - changing the appearance of our entire row of houses. Each house on our row has a last-minute brick inserted to the kitchen wall to try and cover this up, and our paths and front gardens are strewn with messy, hastily deposited cheap shingle. If you're in the market for a cheap starter home and you can negotiate an acceptable discount, Abbey may be suitable for you. If, like us, you'd like to buy your forever home and are spending upwards of £300K - avoid.

Stuart · 29 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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Hawthorns

Fantastic from start to finish. From the moment we viewed the properties to now, the whole team have been great. We were the first family to move into the whole development and they were very supportive and answered and silly questions we have had! Claire, Trish, Ben, Rob and Dean have been great throughout. Very little snags but all sorted immediately by Rob who was great. Still waiting for the storage unit but have been kept informed by the team that there are delays. Would highly recommend this site and the neighbours are all very freindly!

Liam · 25 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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First Home

My boyfriend and I recently bought our first home with Abbey Developments. The whole process was extremely smooth and efficient, and we couldn't be more grateful to have had such a great experience. Trish and Ben were amazing! They were totally on the ball and communication was excellent - they updated us every step along the way. Thank you again!

Rachel · 18 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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I recently have bought a house from…

I recently have bought a house from Abby development. The whole experience from the start to the end was brilliant. Their customer service is second to none. I highly recommend this company.Especial thanks to Clare and Neve.

Nasim · 18 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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The Hawthorns

Being first time buyers, it was a very nerve wracking experience buying our first home. However, from the word go - Trish and Ben (sales team) were absolutely brilliant! Always on hand to answer all of our questions and were instrumental in helping us get into our new home, in time for Christmas. Dean and the site team are fantastic! We had very few snags, however some of them have already been fixed without question. The development is lovely & all of the neighbours are really friendly. We’re really, really happy with our new home and the customer experience and service from Abbey New Homes. Would 100% recommend.

Becci · 9 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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Fantastic family home

We moved into our Abbey home in November 2020 and have been delighted with it from day one.I work for a major Warranty provider for new homes and regularly inspect new homes and I can honestly say the quality of our home is second to none. There has been very little in the way of snags to pick up on and if we have needed anything looking at the Site Manager Andy and his assistant Mick have quickly and efficiently organised the works. They could not have done more for us and I would absolutely recommend Tavistock Place as a high quality development to move into. The quality of the materials and finishes internally and externally would be hard to beat at any price point but we find the amount of house you get for your money here is amazing and we feel very lucky to have moved into an Abbey New Homes house built by Andy and Mick.Very well done guys.

Mr · 9 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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Beautiful home & Amazing aftercare

We bought our brand new abbey property at the end of Oct . When buying a brand new house there will always be a snag list. Considering we are in a global pandemic the care and efficiency has been amazing getting these bits done.I work in business retention. Mainly looking at how to treat and look after customers and keep them engaged and loyal to company’s. This makes me a nightmare customer if I feel I am not getting the best possible service...so to say I am impressed is saying a lot! We are incredibly pleased that the site manager Ben Sears is so incredibly efficient, caring, & understanding... nothing has been to much trouble and he really cares about getting things done in a timely and professional manner. All other staff that have come in to do any little bits of snagging have been so lovely and done a great job. While being COVID safe! We are incredibly happy with our amazing property! Well done abbey homes. Ben is an asset to your company!

Nikita · 7 January 2021 · LSL New Homes Dover

★★★★★ 5/5

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I couldn't be happier with the overall…

I couldn't be happier with the overall service I have received from Abbey Homes. Given that we are in the midst of a global pandemic, they have dealt with my issues in a timely manner and with great care & professionalism. From reading the reviews on here, I imagine the Customer Care team have a bit of a thankless task on their hands so feel it's important to share my positive experience. I wouldn't hesitate recommending Abbey.

Alex · 7 January 2021 · LSL New Homes Dover

★★★★★ 1/5

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AVOID AT ALL COSTS

Abbey Homes! Where do I start? Of course there is the snag list that never ends, but what has sickened me the most is a leaking tap which brought about a water bill of £650.Abbey Homes, fully aware of these unprecedented times, despite their ability to continue to build all throughout cv-19 maintaining their profits. Refuse to pay the excess caused by the leaky tap.Their excuse? Cutting out the corporate language “because you didn’t report it in time we don’t care and wash our hands of the issue”. Please note that we have 3 bathrooms (not all utilised), one of which has a bathtub and shower so it is not amiss to think that one could very easily miss the leakage.With that being said, they refuse to pay and continue to delay the fixing of the items on the snag list. Customer service pretty much doesn’t exist, it’s a case of constantly calling and emailing about a snag list, of which they may or may not send someone to cover 1-2 items. Leave the rest and wait for you to chase them. The cycle continues.If you can avoid, just save yourself the stress.

Janet · 7 January 2021 · LSL New Homes Dover

★★★★★ 2/5

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Costing me Hundreds to rectify issues

My home with abbey is 4 years old. The shower has been so poorly installed that I am now going to have to pay hundreds rectifying. I have already spent hundreds on the water tank. Abbey not interested when I have raised it with them

Shaun · 1 January 2021 · LSL New Homes Dover

★★★★★ 2/5

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Purchased a home from Abbey homes in…

Purchased a home from Abbey homes in sittingbourne, although everything looks nice as it’s a new build and modern, the quality is poor and the materials used are cheap.I had a snag list which was given to the site manager and he didn’t send anyone to do it and it took abbey homes over two years to send someone and it is currently still ongoing.Abbey homes properties are low spec and within a short period of time it starts deteriorating.If I could return the house to them I would.

Sam · 27 December 2020 · LSL New Homes Dover

★★★★★ 4/5

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Queensway, whitehouse. 1 rough amoungst diamonds.

Wendy and gail with in the sales office were so very polite and helpful, if it wasn't for them, we may not have gone for the lovely house we are now in. A massive thumbs up for the site guys, they do a great job, very friendly and approachable when around still working on other houses. Only let down is the elevation part of our purchasing process with this new home, rob who is suppose to be a director of the new homes section is NOT someone I would ever hire myself to be in sales, can barely get a word in with him, rambles, very rude if you start asking questions and full of misinformation which you dont find out until your actually in the property!Everyone else we have dealt with at the abbey side of things have been great, especially dean, the site foreman, great after care from him, so grateful he was there once we had moved!

Vicky · 21 December 2020 · LSL New Homes Dover

★★★★★ 1/5

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Poor quality homes with an appalling finish. Substandard workmanship and cheap products. I moved into my home just before lockdown and still waiting for them to finish the basic snagging despite submitting snagging lists, chasing and having to be quite forceful. It seems the site manager is only interested in moaning about his own life problems, the customer care team don’t feel it necessary to even acknowledge e-mails correspondence and if they do it’s a sarcastic brush off. Large cracks around window sills and door frames that are by far settlement cracks. Windows & doors not fitted properly to the extend they either don’t open or close! Flooring not fitted properly including dirt under vinyl, incorrectly fitted flooring, carpets wearing after just weeks and look like 10 year old carpets not 10 months old carpets. Walls and skirting barely skimmed and filler seems to have been applied by the local toddler group! Rusty sinks, poorly fitted kitchen and wet room units. The list goes on! Nice enough houses but not sure the frustrations and stress are worth it. Abbey are quick enough to get you to sign you pressure to exchange yet they’ll happily move you in and to get cash in the bank before the house is even complete!

Louise · 16 December 2020 · LSL New Homes Dover

★★★★★ 4/5

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Warmington Mews, Crowborough

We moved in approx. 6 weeks ago, very happy with the overall finish of the house and appointed equipment.Having had houses from new previously in life, we have been particularly impressed with our young site manager Ben, who has diligently worked through the snag list, which hasn't proved to be many items, or of a serious nature. Ben makes himself available on a regular basis and checks on how things are.Likewise the sales office with Debbie at the helm has been very good through the buying process, and also in aftersales support. We also find the workman on site accomodating and polite.

David · 9 December 2020 · LSL New Homes Dover

★★★★★ 1/5

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Darland view - poor quality and freezing cold

Moved in to Darland View five weeks ago and although we were told before we moved in ‘don’t worry the house will be snagged by the trades, the Site Manager and even the Sales team so there will be minimal issues’ what actually happened was the total opposite and even just before we moved in we had to highlight some pretty fundamental things that aren’t considered to be ‘snags’ had been missed like extractor vents hadn’t been drilled through to the external walls, nails hanging out of the staircase at low level and this was a house that had been handed over and signed off so god knows who the hell is checking it as it certainly hadn’t been checked let alone snagged by anyone before we were allowed to go and see our “finished’ house!The trades are lovely! as is the Assistant Site Manager Daniel, I have nothing nice to say about the Site Manager Pat as my house is in a terrible state now that the trades are having to correct their work, all of which should have been identified by the Management team prior to us moving in and they should have ensured that the issues were closed out properly and to a good standard. If I could upload you photos of the state of my house now I would as it’s pretty shocking. In the first three days we had to pull up the en-suite flooring to find a leak coming from the toilet. The kitchen ceiling and bedroom ceiling had so many bumps and knocks we’ve had to get the trades back for 6 days already to try rectify it. To top it all off our bedroom is absolutely freezing. It’s 3am as I write this review as I’m wide awake as I’m so cold in my £700k+ house even though the heating is on. As quick as we heat the room the heat its lost again out of the roof and the heating is practically on 24/7 and were in our 40s so it’s not an age thing. We’ve escalated the concern regarding the insulation/cold bedroom weeks ago but we’ve not heard anymore updates. My husband is pretty ill at the moment (all this was known to Abbey before we moved hence the assurance the house would be ready) so the coldness in the bedroom is an extra concern to me right now.I would have loved to have written a nice review but I’m sorry I just can’t. Even carpets have been joined together in rooms and twice within the space of a metre on a landing just to save some money - just why? as I’d rather have paid more to get the correct length carpet than a patched-worked quilt. Absolutely gutted and disappointed on my new build house from Abbey Homes

Kalli · 9 December 2020 · LSL New Homes Dover

★★★★★ 5/5

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Tavistock Place Highly Recommended! Recently completed on our new home at…

Recently completed on our new home at Tavistock Place and so far so good! Nothing but praise for Nick in the Sales Office and Mick the Site Manager both of whom have been generous with their time, friendly and incredibly helpful.

Ruth · 8 December 2020 · LSL New Homes Dover

★★★★★ 1/5

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We wish we never bought our home as it has been an absolute headache dealing with Abbey who simply do not think their poor workmanship is an issue. When you have gaping holes in the walls, gaps everywhere, dents everywhere, fixtures that don’t fit, the list is endless then yes Abbey you do have a problem which you should fix! So frustrating dealing with a team who don’t seem to care

Polina · 8 December 2020 · LSL New Homes Dover

★★★★★ 1/5

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Abbey still have not fixed things which we advised when we moved in and it has been 4 years now! Avoid Abbey New Homes as they do not care about your house and resolving their poor standards To summarise why you should avoid buying their houses and falling for their sales patter: - Terrible after care service (expect to wait months, years for them even to begin to look at the snags). If at all, even after constant chasing. - When they do make an effort to review the snags, it usually takes them several visits to confirm the defect (when it is clearly visible to see), followed by endless personal chasing and inaction by Abbey. They use low quality sub contractors who do not actually do the work they were sent out to do. - Endless snags which they overlook, fail to address - Poor workmanship (uneven floors, uneven gardens, broken pipes, cracked fittings, windows coming away from frames, work left undone etc) - Electricians and plumbers have advised the work done by Abbey is of extreme poor quality (they found pipes, builder debris, a u bend etc just dumped behind appliances which caused them to fault) - Cheap fittings used rather than those which are specified - Constantly cutting corners and trying to avoid rectifying their mistakes - Hire sloppy contractors who create more issues - Management oblivious and seldom make any efforts to help I could go on and write an endless list but you get the gist that they are a terrible developer. Speak to people that live in their developments and you'll no doubt hear countless and continuing horror stories about their work. Save your time, money, endless hassle by not buying their terrible new builds. Abbey sort out the snags and defects you were advised of rather than abdicating your responsibility and duty of care!

Ashraful · 8 December 2020 · LSL New Homes Dover

★★★★★ 1/5

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Terrible Quality Build & poor ongoing Customer Service

This is written without prejudice. I own a flat in Putman Street Aylesbury built by Abbey Homes over the winter of 2016/17. To get any of the huge list of snagging repairs done in the first year after completion was a major battle. Outside of the block, the green areas were a litter strewn jungle & It took 7 months for a communal light that was on all day to be sorted, the residents of our block being charged all that time for the wasted Electricity . There was a major leak in the communal roof which resulted in a huge damp patch and hole in my lounge ceiling for many weeks which took 2 attempts to sort out. Unsightly damp appeared all up the communal stairwell as a result of the roof leak. My current bugbear is that for over a year there has been a major hole in the road with debris and orange crash barriers lying all over the road surface. Despite numerous emails and phone calls to Abbey Homes and their Managing Agents, no one will accept responsibility for it or repair it. It is a danger to pedestrians and drivers, as well as being extremely unsightly and not a good incentive to anyone who might be considering re-selling, buying or renting a property in the development. I am writing this in a last ditch attempt to shame Abbey Homes in to repairing the hole in Putman Street especially after seeing the report on BBC Local News where they are allegedly considering making a land grab by their new development in Stoke Mandeville and felling trees and destroying a green space created by long-standing local residents. Abbey Homes you have a duty of care to all of your purchasers and leaseholders to ensure that the properties you build are fit for purpose upon completion and then you should continue to maintain all areas you are responsible for beyond the completion date for which you are paid a very substantial service charge!

Sally · 8 December 2020 · LSL New Homes Dover

★★★★★ 5/5

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Thankyou!!!

Nick and Lorraine have been so lovely from the very beginning! Happy to help and always catered to our needs! We have now moved into our new home and are so thankful for them that they made our experience so easy and enjoyable!

Taylor · 6 December 2020 · LSL New Homes Dover

★★★★★ 4/5

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I have loved the experience of buying a…

I have loved the experience of buying a new house from Abbey Homes.The sales staff have been fantastic, patient and helpful. Even after moving in they have been really helpful and the polite. I guess the only thing to pick would be while making the purchase be sure to get everything in writing. The hard hat visit was brilliant and extremely understanding considering I know very little about construction/building materials. So any questions and any changes they were quick to help.

Vivian · 3 December 2020 · LSL New Homes Dover

★★★★★ 5/5

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Perfect!

Just completed on our house 2 days ago, and we are over the moon. The house is exactly how we hoped for and even more! The customer service by Abbey New homes has been amazing right from the word go. Trish and Ben who were dealing with the sales side, have been so so helpful, even post exchange, and even now after completion. Always smiling, ready to help! Our site manager Dean is lovely, and it’s such a relief to know he is going to be on site for 2 more years. The house is built to such good standard and you can see the pride he has in his work, and he should! I am so glad we chose Abbey new homes, right from the layout of our house to the layout of the development is perfect. Thank you Abbey New Homes!

Shivika · 2 December 2020 · LSL New Homes Dover

★★★★★ 5/5

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Darland View

This is our first time buying a new build and it is a very different experience from buying a older property. We had heard so many horror stories about new builds and property developers, that we discussed it for weeks and weeks before even making an appointment to go and see the site. From the second we walked in Maxine made all that doubt just melt away. She allowed us to take as much time as we needed to view the property we had our hearts set on, no pressure, no time constraints. Since deciding to go ahead we have bombarded her with countless questions, some she could answer immediately, some she couldn’t but she asked the relevant questions to the relevant people and has always got back to us ASAP. We have had numerous appointments with Maxine and she has always been really accommodating with time schedules etc. She even called the site manager up to the office once, for him to answer some questions we had. Pat the site manager is absolutely fabulous and a little cutie, lol. Well done Abbey for having exceptional staff. Kirsty and Jon.

Kirstyann · 26 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Tavistock Place

Tavistock PlaceWe have been in our new home almost 4 weeks now we honestly couldn’t be happier. It was such a long process buying a new build during the current situation of the country. AbbeyHomes and every person we dealt with at Abbey and elevation were just so kind, friendly, genuine and very helpful. From Aidan, Gail, And Daryl to Nick and Lorraine in the office, they were all so lovely to deal with. Everything went very smoothly on Abbey’s part. We are delighted with our new home. Mick and Andy the two site managers are such great guys, they are lovely. Again, very sincere and friendly every time we’ve dealt with them. In fact all of the work men we’ve come across here have been the same. Nothing was too much trouble. It’s obvious they all genuinely care about the Quality of these homes and the people who are buying them. Buying a house is so stressful, but none of the stress came from Abbey. We can highly recommend them.Mr and Mrs Fields

Chelsea · 19 November 2020 · LSL New Homes Dover