LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

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The Hawthorns Stoke Mandeville

We recently purchased our new home at The Hawthorns Stoke Mandeville. We mainly dealt with Dean, Trisha and Michelle who were very helpful and efficient, making our whole process effortless. I would highly recommend them.

Lesley · 18 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Abbey Homes

We got this property off the plan, and we had Nick help us all through this journey. Nick was very helpful and prompt in answering all our questions and ensured that we got the exact materials we requested for. We got our home on the 15 of October without any hiccups. We were then introduced to Mick, who gave us a walkthrough of the house. There were a few snags, however, Mick was very quick in resolve everything. Both Nick and Mick are amazing people to work with and did not let us down. It was a pleasure doing business with them.

Blanche · 15 November 2021 · LSL New Homes Dover

★★★★★ 4/5

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Thanks to Mick and Andy

Thanks to Mick and Andy for all the help throughout our settling in. Much appreciated.

Kristina · 12 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Tavistock Place

Nick have been very professional from the viewing day to complexion. The purchase process was very easy and they respond to our queries on time. Nick, Andy and Mick are so helpful and supportive throughout! Great communication with excellent customer service

Tope · 10 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Very helpfull and welcoming

Very helpfull and welcoming. The site team is always on hand to help and the sales team were fast and effective.

Santhosh · 5 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Nick and Mick have been excellent

Nick and Mick have been excellent. Nick being the one processing the sale and Mick completing it. Could have not gone any better to be honest. Great people, who provided great service at a timely manner. There were no false information provided, dates were adhered to throughout. Could have not asked for a better experience buying our first home.

Amir · 4 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Very wonderful new home and support

Very wonderful new home and fantastic support. Nev and Lloyd have made sure that our house continues to run smoothly even almost a year in! We made the best decision to move in! Highly satisfied.

Shane · 4 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Thank you Abbey Home- St Nicholas…

Thank you Abbey Home- St Nicholas Place- team for making my first home experience an extraordinary from day one. Also, I would like to thank the site manager (Neve) and after care team (Lester) for their help.

Majd · 4 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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We loved it so much we got another one !

We cannot thank Clare & Janet enough for making sure the entire sales process was comfortable and reassuring for all parties including the developers, solicitors & the mortgage advisors. They have handled all of our queries with a very professional and respectful manner and got in touch very quickly whenever any issues arose. Nev the site manager, is very attentive and always present and friendly whenever his assistance was required. Chester and John sorted everything out on our snag list and always provided guidance whenever we had any questions. We liked the neighbourhood and the houses at St Nicholas Place so much i decided to purchase my first house from Abbey New Homes too! We met lots of other developers and sales agents in the past and have never come across such friendly and helpful staff members. We will certainly miss their presence when the build work is complete.

Gedushka · 3 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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We purchased our property in Oxford…

We purchased our property in Oxford last year and moved in October and dealing with the development team since last year. Site Manager Nev is always one phone call away he helped us in every possible way for snagging or any small issue . He always go extra mile, very satisfied with the service and we recommend Abbey homes .

Mosh · 2 November 2021 · LSL New Homes Dover

★★★★★ 5/5

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Outstanding support and care

We purchased our brand new home (Bedford) in June 2021 and moved in August 2021 with the solid help and support of excellent site sales representatives at Abbey new homes.Nick (site sales representative) was very helpful and provided all the support needed while we were purchasing the property. Any information we were missing or we never understood he was able to provide very quick support and helped us out immediately. Nick went the extra mile to chase us up and give us a push when things got really busy on our side and was patient enough to help us reserve the plot. Thank you very much for all your hard work, patience and continuous support even after we have moved in Lorraine (site sales representative) has given us continuous after support when we purchased the property and moved in (also helped us out during the purchase). After moving in and having some snagging done by New Home Quality Control we found a few issues and asked Lorraine if we could have them addressed. Lorraine was able to act on the requests immediately and was very quick to pass all the information on to the site building management team to have a look at all our issues and solve every single one of our problems requested. She provides us with continuous support and has been very kind throughout the whole process. We know that if we pick up the phone and call we are able to get the support we need. Thank you for all your hard work and ongoing supportMick (Building site representative) came over to give us our new home introduction and was very very kind and polite when showing us the demonstrations of how everything works. He also provides us with continuous support and aftercare just like Nick and Lorraine. When Lorraine got in touch with the site management team Mick was able to help us out with all our problems and came over to our plot immediately with his boss Andy to solve the problems that were in our snagging report. Mick organized and solved everything fast, quick and efficiently without compromising quality along with his large team of workers. Mick gave the work 110% and made sure our family was truly happy with everything. He was extremely kind and polite about everything and always gave it his best shot every time he was here with his hard working teamThank you Abbey new homes development for the continuous support and hard work you have put into our new homeAll the very best,Douglas and Helen

Douglas · 11 October 2021 · LSL New Homes Dover

★★★★★ 1/5

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Thank you Customer care team for your…

Thank you Customer care team for your response regarding our contractual relationship, however you have not made any reference to Abbey Developments poor build quality and the defects that were signed off by Abbey developments. There is evidence the flooring structure failed to meet British Standards. I am sure prospective buyers and existing Abbey owners would prefer to hear an explanation rather than refusing to communicate. Are these failing widespread and part of the Abbey developments culture and potentially the reason for you not wishing to explain?

Charlie · 1 October 2021 · LSL New Homes Dover

★★★★★ 1/5

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You responded to my previous comment…

You responded to my previous comment saying that you’ve already returned my deposit. Please will you let me know what date my deposit has been returned as I have checked my accounts and not yet received this.Also it might be worth asking your sales team staff to familiarise themselves with the transfer documents as I was told there were other dogs and cats on site and if this wasn’t applicable to the private purchasers, it would help everyone if the sales person were to tell the interested parties upfront, rather than waste their time and money.

M · 1 October 2021 · LSL New Homes Dover

★★★★★ 1/5

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Build Quality/Customer care Abbey Developments.

Further update:The Insurance company have been very professional and reviewed my complaint and as such upheld it as a defect from when the property was constructed - it would appear the property contravenes BS8203 ( although this was approved by Abbey Developments) and as such the insurance company have settled less the excess.Having contacted Abbey Developments to request their views - they have now declined to deal with me as they believe I do not have a contractual agreement with them. This is an interesting turnaround as they have been communicating with me directly up until this point and I own the title to the insurance cover as the present home owner.I will update my review once proceedings have concluded.

Charlie · 30 September 2021 · LSL New Homes Dover

★★★★★ 5/5

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Great experience at Fitzwarin Place, Dover

Moved into my new home 2 months ago at Fitzwarin Place near Dover. Great support before moving in from Kate and Fiona in the sales team to move things forward and complete on time.After moving in Craig (site manager) worked with me to identify snags as it's a new home. Craig has kept me up to speed with resolution schedule which has been greatly appreciated. Pleased to say we are almost there in completing all snags with last couple expected to complete next week. Given the Pandemic this has been achieved as swiftly as possible and I am really pleased with how Craig and the Team have supported me throughout. Overall I would recommend buying a home from Abbey homes for the quality of the buildings and the customer support/care before and after completion. Thanks Kate, Fiona, Craig and David for all your help.

Keith · 16 September 2021 · LSL New Homes Dover

★★★★★ 1/5

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Avoid! Avoid! Avoid!

Abbey Homes have been atrocious to deal with from start to not even finish!They firstly accepted our offer on a flat at their Warmington Mews development in Crowborough but swiftly told us, after having signed all their documents, that they had “made a mistake” with the price of the property and that we were going to have to pay more money if we wanted the property. We explained that this was unacceptable having agreed the price and got us to sign documents and luckily, they decided to allow us to continue with our original offer.Next, we were told by a lady at the site office that other people on the development had dogs and cats. However, as our purchase progressed, we were told by our solicitors that our request for our small dog to be kept at our flat, had been denied by the freeholder (Abbey Homes), without explanation! Despite being told that others have had permission granted. This is outrageous!I can’t help but wonder if there is a personal reason for their denial to have our beloved pet live with us, or if it’s simply because they wanted more money for the flat and hoped we’d withdraw our offer so they could put it back on the market for more money.They wasted mine and my partner’s time and hard-earned money, telling us that we were permitted our dog, before later taking this away from us.They even tried hard to push the sale through quickly before telling us permission for our dog was declined, hoping that it would be too late for us to turn back!Beware of using them, especially if you want a pet to live with you. We are now going to have to withdraw from our purchase, and there’s no mention of returning our deposit or paying for our incurred legal fees, despite being misled by their site office!

M · 13 September 2021 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Abbey homes at the hawthorns stoke Mandeville.

We have had a fantastic time from purchasing the 4 bed detached tapley from Trish in sales nearly three months ago she was so helpful the house is amazing we are so pleased with it and as for a couple of small snags that we came across were dealt with very promptly by Dean the site manager & Rob his trusted assistant thanks guys keep up the good work.Regards Glen & sharon.

Glen · 9 July 2021 · LSL New Homes Dover

★★★★★ 1/5

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Abbey homes after care…

Purchased an Abbey house that is now in its 5th year from build. Decided to upgrade the carpet to Vinyl tiling - on lifting the underlay found cracks in screed and the levelling compound lifting from the screed due to not being primed and bonded ( the area in question is a different colour so suspect it was poured over the existing crack). Independent flooring specialist refused to fit LVT until floor repairs had been carried out. Subsequently found that an insurance had been applied to the house by Abbey which starts after two years - insurance agreed that issue was load bearing but rectification would be under the compulsory excess amount. Abbey refused any assistance because it was outside of the initial 2 year guarantee even though its faulty workmanship/products. This is a warning to anyone considering Abbey homes and their aftercare. The conversations and correspondence from the 'customer care' team show no empathy towards the customer. I have learnt the hard way and I don't wish for anyone else to experience this. The 10 year guarantee is not always with the developer - please check your paperwork so you know what you are entering into.2/7/2021Thank you for your response but you have neglected to include the e mail correspondence that has been evident in the back ground between Abbey Homes and myself - especially where I was told that I was unable to escalate the complaint due to the customer services manager stating ‘he was as high as it goes’ and that I questioned what reasonable person would pull up flooring after two years to inspect for poor workmanship ? Surely it’s the responsibility of the developer to build homes to recognized standard. As outlined in our e mail correspondence I am waiting for further reports from independent companies.

Charlie · 2 July 2021 · LSL New Homes Dover

★★★★★ 5/5

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Acquired a home in 2000

Acquired a home in 2000, in Mayland, Essex, a detached 4 bed home.Our experience with Abbey developments was 5 star.The home that we still live in today.I definitely would buy another of their homes from new.Les Snow.

Les · 8 June 2021 · LSL New Homes Dover

★★★★★ 5/5

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Warmington Mews

Overall a positive experience purchasing our first property. Sales team (Kim and Debbie) were very helpful and polite. They went the extra mile and allowed us to visit the show home multiple times and were never pushy. The property had quite a large number of minor cosmetic snags. However, considering some new build horror stories that we have heard (about other developers) we were really pleased. Our site manager Ben sorted all our snags out quickly and efficiently. We have been very impressed with Ben's willingness to step in and resolve any issues flagged, nothing has been too much trouble, he is a credit to Abbey Homes.We cant comment too much on Abbey Homes customer care as we have only had one email correspondence to which they replied quickly and referred the snag to our site manager. We have been in the property 6 months now and have had a decent experience.

L · 24 May 2021 · LSL New Homes Dover

★★★★★ 4/5

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Thank you Ben!

Although the not being very happy with Abbey Homes themselves for multiple reasons, the site manager Ben was brilliant, he sorted a lot of issues out for us in a timely manner and was really responsive.

Kate · 21 May 2021 · LSL New Homes Dover

★★★★★ 5/5

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Purchased a home from Abbey

Purchased a home from Abbey, and throughout the process they were professional and accommodating even when the deal almost fell through midway through the process. It is lived in now and the support through the process was invaluable.

Ade · 5 May 2021 · LSL New Homes Dover

★★★★★ 1/5

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Run away, run fast!

Where to start.. I bought my first new build from Abbey Homes in 2014. I know some delays are expected but this was ridiculous. It'll be ready next week was the story I was told from November through to when I eventually moved in at the end of February 2015. Had they just been upfront from the start I could have moved into rented accommodation until my house was ready instead of having to ping pong between friends and family during those three very stressful months while I was quite literally homeless. Fast forward to 2021. I've been in my house for almost 6 years and my snagging list is still not fixed. I've given up chasing Abbey and have now paid a small fortune to get it fixed myself. I love my house and the little community we have here is amazing but I would never buy from Abbey again. The longer I'm in the house the more I find. I mean, how difficult is it to paint primer on the windowsills before putting on the gloss? As for after sales customer care... non existent. Run a mile, don't fall into the trap of having a nice shiny new home the stress is really not worth it!

Sam · 5 May 2021 · LSL New Homes Dover

★★★★★ 5/5

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Better value, and quality, than the 'big' builders

Purchased from Abbey New Homes about 2 years ago. House size was considerably bigger inside than more expensive builders on the same site. Had a few snags which were resolved quickly and the customer service team have been great at managing the few things that have stretch over a longer period. I've felt very supported when raising issues, even though they've been mostly very minor. Very happy I purchased from Abbey homes. Thank you.

Greg · 30 April 2021 · LSL New Homes Dover