LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

Trustpilot

Amazing New Home!

We are so pleased with our lovely new home and the excellent service we have received from all the Abbey Team at the Hawthorns development in Stoke Mandeville. We have had some friends from the construction industry visit to give the house a once over and they have both said it is extremely well finished and the standard is one of the best they have seen! It's very reassuring to have this feedback from independent roofers and plumbers and demonstrates the high standards Abbey deliver to. Trish from the sales team has been fantastic with communications and keeping us informed throughout the process.The few minor snags we had have been dealt with quickly and efficiently by the site management team, many the same day we reported them. Dean and Henry have both been brilliant with handling our home demos, queries and follow ups. We couldn't be happier with our new home and if anything, it is even better than we were hoping/expecting. Hopefully we won't be moving again for some time but if/when we ever do, we wouldn't hesitate to buy another Abbey home, highly recommend!

Tom · 27 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Montagu Place- Sandwich

Proud Owners of Plot 69! For our first ever home we could ask for anything more! We had a great experience from the start! Lisa and Sara have been brilliant with our weekly updates. They were so helpful. Dave the site manager has been brilliant with the few minor snags we have found since moving in. Would definelty recommend abbey homes. Have one negative. The solicitors they recommend were pants. Communication slacked. Luciky Sara and Lisa always chased them for us. So that helped greatly.

Customer · 25 May 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Darland view Green areas Mainterance

When the construction works were completed and the compound areas and the site car park were removed and made in to green space, we were told they would be turfed ( this was from the sales and the site agent) All we got was a quick rake about and a bucket of seed, which actually hasn’t germinated and been taken over with weeds. These areas are so bad that children on the estate are unable to use these areas. The maintenance of these green areas have not been maintained for months now and the estate does not reflect the money we have all paid for the properties on an executive development. The block paving roadways are full of weeds and are also looking disgusting.Very poor estate management by abbey development .

Jon · 22 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Plot 92 montagu place

Absolute 5 star service! We couldn't be more delighted with the process of purchasing our new home. Our sales representative made the process extremely stress free and went the extra mile. We can't thank her enough!

Megan · 22 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Extremely helpful and personable…

Extremely helpful and personable experience. Our sales professional went the extra mile without hesitation and I would highly recommend. For what is a stressful time, it was made pleasurable and cannot ask for more

Karly · 22 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Sara and Lisa were great.

We cannot fault the sales team here at Montgau Place. Lisa and Sara were so helpful, always free to talk to us and help us through what was already quite a stressful purchase. They honestly went above and beyond in order to help us secure our purchase and I would like to say a big thank you to both of them.The service we received from this sales team was more than we could have expected.

Mike · 21 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

The Hawthorns, Stoke Mandeville - my new home

I have bought my first house in The Hawthorns and recently moved into the property and very satisfied with the quality and service received so far. Trish from sales team, was my main point of contact and have always kept me well informed about the proceedings or any changes. She is always very prompt with her response. For the snagging and other queries, I have been in contact with Henry (site manager) and really happy with his swift response and quick turnaround. Regarding the snagging, there were very minor issues and we’re dealt easily. Happy to call this place my new home.

Pallavi · 19 May 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Generally ,it was a good experience but…

Generally ,it was a good experience but has a problem with heating in two of the the rooms and a plumbing issue with the kitchen sink leading to a leak.They are still unresolved. I like my own house.It’s a good one.Plot 102 Egerton Place

Ifeoma · 17 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great site manager

We have moved in over 2 years ago and had a great experience ever since Valentin took over. Very helpful all the time and always solved the issues that we had.

Teodora · 14 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Am Ruth the new owner of plot 306

Am Ruth the new owner of plot 306. As a 1st time buyer I received all the assistant I needed to become a home owner. Am so pleased and very satisfied with their Site Manager, Customer Service and Their Sales Team.If you are looking to own your own home as a 1st tume buyer, Abbey Homes is the best option.

Ruth · 10 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Hardworking site manager

Valentin is very hardworking and helpful. He has a very busy schedule but always gets back to me and he definitely goes above and beyond for the company.

Customer · 10 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We have just had our property for a few…

We have just had our property for a few days. Abbey have been fantastic in their communication and response so far. This is the second time we have changed our main residence in a short space of time and both have been new builds, and I cannot speak so highly of Abbey compared to the other developer (who were more than 18 months delayed without any compensation and are still haven't done our balcony).We have been dealing with Michelle, who has been very pleasant, professional and her communication has been class.Special mention to Ben South who has taken his personal time to help on matters and who is highly commended. Richard has guided us through the property and has been excellent in his response times to ensure that we had our dream home.

Sameer · 3 May 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Ellington Court, Maidenhead

I moved into Ellington Court in Maidenhead a couple of months ago. In terms of the purchase, all went smoothly and I had completed within about 8 weeks. I was a first time buyer so there was no chain. Since moving in, Mark, the site manager has been fantastic at ensuring all was ok and that I had all the relevant information such as energy providers etc. I reported a couple of minor snags such as scuffs on doors but all were dealt with very quickly. The council had also still not delivered any bins to the property but Mark was great at chasing them and ensuring bins were delievered promptly. I am very happy in my new home!

Beth · 29 April 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Oakwell place…

Purchased a home in Oakwell place development recently. Michelle in the sales office was excellent, very friendly, helpful and quick to respond to any questions. House is good condition but a couple of snags inside (mainly paintwork) which site manager has said they will look into in reasonable amount of time. All site staff friendly and helpful so far

SD · 17 April 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

The Hawthorns Stoke Mandeville

We recently bought a property on the Hawthorns development in Stoke Mandeville and are very satisfied with quality of the house and the service we have received so far.We dealt mainly with Trish from the sales office who was very helpful and informative, helping to progress the whole sale process by engaging solicitors and estate agents on a regular basis and keeping us updated and informed all the way through.The house had a few minor snags as expected with a newly built property. These were dealt with swiftly and professionally by Henry and the site team.Overall a very satisfactory experience with Abbey Homes and the Development has a very relaxing and family friendly feel to it.Ross and Karen

Ross · 15 April 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

St Nicholas Place, Oxford

Moving house has a massive impact on the whole family, but now I've moved in and settling down I have to admit the support throughout has been excellent.Clare and Janet went above and beyond during the buying phase and my family and I cannot thank them enough for their guidance, patience and support. Thank you Clare and JanetNev and the team have been excellent sorting out the very few minor snags we found. Nev picks up the phone, calls back when calls are missed, makes sure the work gets completed and then follows up and reviews making sure we're happy. What a service and my family and I cannot ask for more. Thank you NevOverall, we're delighted with our new family home and delighted with our experience of moving with Abbey and the guys called out above.

Simon · 13 April 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

We moved into our new home in December…

We moved into our new home in December last year, Trich was so helpful as are the rest of the contractors. A few snagging issues but they got dealt with within a resonable time of us informing them.

Phil · 6 April 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

A very unpleasant experience

Viewed a home on crocus fields saffron walden and put a resevation fee of 1k up to this point seemed nice and helpfull, this all changed after the payment (its worth a note that i was a cash buyer) from this point they are very demanding,aggressive,and even threatening, you of course need your own solicitor but any advice he gives you is worthless because Abbey will demand you continue no matter what and tell you your solicitor irrelevant.I would suggest caution if you are entering into any contract ,if I suffered the amount of pain I had to go through as a cash buyer what a buyer with mortgage or a associate sale or some other tie in would have go through does not bear thinking about, after 8 weeks I pulled out of the purchase on the advice of my solicitor and the feeling of deep mistrust things are not right hear.Their defence will no doubt be my solicitor. If involved I would suggest it,s like jumping into a hole that you can,t see the bottom beware!

Anne · 2 April 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Tavistock Place - Wixams

1) Booking: (Good) All documents were shared clearly. Although there was a push for pre-selected solicitors to speed up the buying process, but we were not compelled to do so. We ended up choosing them however as there was a deadline to finish the contract exchanging process. 2) Customization: (Good) No upgrade options available but the house was decently spec-ed already with flooring, appliance, turf etc. came in as default3) Handover: (Fair) It would be helpful to have a standard document or a video link to some of the complicated things for a first time buyer - example the boiler pressure control, stop valves underneath the sink, room heater controls, etc. 4) Build quality: (Fair) The floors seems to have less rigidity compared to some of the other new builds form other builders. This has been my main issue and concern point. The rest of the walls, fittings etc are good, if not excellent.5) Design and layout: (Good) The floor plan is good considering the plot size. Decent sized bedrooms, compared to many of the new builds from other builders. 6) Common areas: (Fair) As it is a new development work is still ongoing and, more or less, as per schedule. The quality of pathways, shurbs and landscaping are not the best but is acceptable for me. 7) Issue resolution: (Fair) I will break it down into Two types:-Easy ones like replying emails with P.V. cells certificates, getting a touch up paint on a wall or skirting, filling up cracks around the staircase, fixing door alignments etc are promptly attended and taken care off.-Hard ones like a creaking noise on the floor around one wall are still outstanding since 3 months. I am told it would be taken care off, so I will have to wait and watch. Also there are some steps within the stairs which creaks; it was attended to but the noise has come back after a month.+ value for money, floor plan, decent customer satisfaction- floor build quality, upgrade options, inconsistent customer satisfactionSuggestions:(a) Please standardize the handover process with "easy to go back" documents or videos.(b) Also there should be a standard issue resolution web database to track issue resolution. (Can be a simple excel in a shared drive). (c) Some of the main customer interaction points like booking, handover and the 7 day visit should be controlled by Abbey New Homes more closely.Overall: (Fair, > Good) Apart from the floor creaking noise highlighted above, I am a satisfied customer. Thank you to the entire team and hope the floor creaking issue is resolved soon so that I can finally have my house warming party.=========30/3 Edit: Floor creaking noise is now resolved (28/3) and I have bumped up the overall satisfaction to good from fair.

Gaurav · 30 March 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Tavistock Place. Grandad's great adventure!

Moved into Tavistock Place last November. I had previously had spent 18 months looking for a house in the Bedford/Ampthill then came across Tavistock Place. My first impression when entering the site via Horseshoe Crescent (west end) was "I could live here!"The layout and space indicated much thought had been given to the management of vehicles, mixing of house designs and the need to limit overlooking of neighbouring properties. A good job Abbey.Moving up from Wales gave particular problems with site visits due to distance but I found that communications during the sales process were good via the selling agents Elevation. It was some time before I realised that I was head of a chain of five purchasers. Ouch! With varying degrees of competence and lassitude down the chain, it was only by the persistence and professionalism of Nick and Daryl of Elevation that my purchase was finally realised. Well done Elevation.On moving in, the original problems, identified on the initial snagging visit, had already been dealt with.Andy and Mick (Abbey construction) responded quickly, fairly and professionally with all subsequent build problems giving advice and support to me with all aspects of site requirements. Thanks guys, you made a difficult move for me relatively simple. Great team. Thank you.

Mr · 28 March 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Steer clear, absolutely shocking

My wife and I purchased a new Abbey Home at Darlandview 16 months ago and we have had nothing but a nightmare with the quality of the finish to the house and also the finish to the green space around the development, it’s absolutely shocking, this isn’t a one off, all of our neighbours have had the same issues, I’ve worked in construction for over 25 years and this is by far the worst standard of quality finish I have ever witnessed, but the biggest issue is the freezing cold bedroom and ensuite above the garage which is around 10 degrees and the heat loss is not what we signed up to, we have raised this issue constantly with Abbey Homes and after 16 months and two winters the issue is still not resolved, this is a huge energy concern and we received a £1500 bill from our energy supplier which is disappointing when you think you are purchasing a new energy efficient home.On top of the energy concerns the decoration is appalling, scratched windows have still not been resolved, trees to the gardens are still not planted, patios and paving needed replacing by us as the original patios wobbled and cracked. If you were looking for a new home I’m absolutely certain you could spend your money more wisely than we have. Very poor builders, terrible site management and customer service. Steer clear is my advice.

Matt · 26 March 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Overall experience was good

Overall experience was good, handing over process was very easy and smooth, thanks to Tobe / Sandraspecial thanks to Valentin, he was very cooperative, hope the same support continues post we move-in, garden works are pending and i am confident that, the same will completed as per the commitment

Mr · 25 March 2022 · LSL New Homes Dover

★★★★★ 4/5

Google

Looks like nice quiet new estate

Kevin · 24 March 2022 · LSL New Homes Middleton Waters covering Darlington

★★★★★ 4/5

Google

Lovely houses

Paul · 24 March 2022 · LSL New Homes Middleton Waters covering Darlington