LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

Trustpilot

A smooth and pleasant experience and good quality builds

My home buying experience with AbbeyNew homes was a pleasant and enjoyable one. Everything went like clockwork and the support from the sales staff Nick and Karen were excellent.The building quality is excellent and there were no major snags of concern.I have been also been impressed with the aftercare support I received from Andy and team whether it be paint work fixing a leak in the shower, they were also proactive to fix a window issue they spotted themselves,All round a great experience dealing with Abbey New homes and team

Eldge · 12 August 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Harts Hall

I have nothing but praise for Ben, Nick, Rob and the team. They were nothing but supportive, communicative and super helpful. They will be missed once they leave the site. They dealt with a host of snagging issues in a timely manner and a smile.

Stack · 11 August 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Overall the new house is very good

Overall the new house is very good, a few snags but that is only to be expected. The show home staff were very helpful keeping us informed at all stages. The site manager Andy and his staff were also very helpful, nothing was to much trouble, all immediate snags were done very quickly.

Timothy · 10 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Highly Recommended

Excellent communication and support from Karen Weetman who handled the sales and the Site manager (Andy) who supported our settling-in till we were well comfortable. The purchase and move was smooth and I will recommend Abbey Homes 100%

Stevie · 10 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Wolverton Mill

Moved in 3 months ago and very pleased. Had to chase couple of snags but if you have patience they will all be done eventually exactly like you want.Special thanks for Sales Office - Gail and site manager Curtis. They were really approachable and we wish them all the best!

Beata · 10 August 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Darland View

Be aware that once they have finished the last house onsite there off and gone....... They've seeded areas rather than turfing and the top soil was full of stones so the seeds have nowhere to go. It just looks a mess and even the management company won't take it over as its in such a messAbbey Homes please can you sort this out, a bit of love and care would go a long way. I recon a few days onsite a bit of weed killer.

Robert · 10 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Stratford Reach

We moved into our house in Stratford Reach at the start of October after reserving in April. As first time buyers we had a lot of questions and worries but the whole process was made to feel easy by Gail and the team. We couldn't be happier with our house since moving in, the site manager Ian is always friendly and helpful whenever we've had questions. We've already had some snags sorted and we're confident the rest will be fixed soon.Update: Now been in the house 10 months, and we remain so pleased with our purchase. The on-site team including Ian and Curtis have been excellent throughout at responding to our questions and resolving any issues in a reasonable timescale.

Ben · 10 August 2022 · LSL New Homes Dover

★★★★★ 3/5

Trustpilot

Buildings rushed and corners cut in singledge lane dover

Perfect first home as a new family, however, there have been many snagging issues which you’d not expect of a new build property and still haven’t been resolved three months down the road.The house was signed over clearly unfinished, missing sealant on showers, tiles missing, handles missing in the kitchen, wonky fitted cupboards, missing bathroom appliances. This already a month over deadline. Response from site manager or abbey themselves has been slow, and a wait of upto October for a simple cupboard handle, that was promised to be fitted before we even moved in in May. Finally the standard of garden is poor, the turf was laid uneven, and on rubble so hasn’t taken what so ever, I’ve pulled large plastic items and rocks from underneath the turf that could have been easily removed and all turned over. I would say the houses have been rushed, and corners cut to get people exchanged early. Dispite these issues we are happy with our home and hope the issues get resolved asap. The customer service when buying the house was helpful albeit given the wrong packs to choose kitchen flooring/tiles etc. and the process of obtaining mortgage through recommended agency and signing over the property was fairly swift and easy.

Sam · 10 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Oakwell Place

We bought our home with Abbeys at Oakwell Place and since moving in, we have been really pleased! The home is up to a good standard and the Site Manager Dave has been amazing with dealing with any issues we have had. He has been very approachable, kind and understanding and we have also had great communication with him and his team. Dave constantly check with us if everything is ok and to inform him if we ever need anything. The Sales Team Michelle and Ben, and also the customer service team have been absolutely lovely too, so a big thanks to you all! Thanks,Sulayman

Mama · 6 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great experience at Harts Hall Place

We moved into a property at Harts Hall Place at the end of April 2022, and have had a great experience with Abbey New Homes so far. The sales team kept us posted with site updates and sent us loads of photos as the house progressed which we were always thrilled to see. They came back to us quickly with answers to our questions in the lead up to the move, and whenever we’ve needed to speak to them after completion, they’ve been very responsive. Ben, the site manager has been great, and Nick, Rob and the whole site team have been really accommodating and have been very responsive for any issues we’ve had since moving in. We had a quite a long list of snags before we completed and once we moved in, which is understandable when buying a bigger property, however they have all been actioned and completed, and within a quick time frame which we’re really happy with. Anything super urgent, for example we had some issues with our external doors, were fixed incredibly quickly, within a day, which we were really pleased with. Overall we’ve had a great experience so far with Abbey New Homes, especially with the site team who have been so nice and friendly, and we hope this continues with the Customer Care team. We absolutely LOVE our house, it was the best new build we saw in terms of size, layout and finish during our search, so thanks Abbey New Homes in helping us move in to our dream home.

Emma · 4 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great experience from the beginning

Great experience from the beginning . Bought a 3 bed at Oakwell Place and dealt with Michelle throughout the process of the paperwork. She was amazing, always keptus informed and made the process so much easier. After we moved in back in March we had a small snagging list which was dealt with very quickly. Dave, the site manager was the person we dealt with for the snagging list and he made sure everything was up to our standards .

Larisa · 3 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Definitely recommend Abbey New Homes

I moved into Egerton place in March this year and have had a great experience overall. From the home demo when the sale went through to my dealings with the site manager after, I am satisfied with the customer service I have received. Valentin the site manager got in touch promptly after 7days to arrange a visit to go over any snagging issues, and he has been hands on in getting them resolved. I am a happy customer and will definitely recommend Abbey New Homes.

Barbara · 3 August 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

HARTS HALL PLACE, FELBRIDGE.

My son and his girlfriend moved into their new home at the end of April and have enjoyed every minute so far. Abbey have designed and built a wonderful house.There were a few issues to be addressed and the on Site Managers Ben and Nick were understanding and resolved these quickly. The site is very near completion and looks spectacular. Thank you to the Abbey Team.

Cliff · 28 July 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Sara and her team especially Sara were…

Sara and her team especially Sara were absolutely wonderful so helpful in every way dealing with us when our own buyers were messing us about thankfully everything worked out well and we can’t wait to move to our new home so thank you for everything that you’ve done for us

MAUREEN · 28 July 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Newly moved to an Abbey New Home

We moved to a newly built house from Abbey 3 months ago. Although we were unsure before moving on how the whole experience would pan out, we were pleasantly surprised when the time finally came to get the keys. Induction to the new home is detailed and the construction managers, which can always be easily accessed, do whatever is reasonable to address any issues in the snagging list (and any other which may appear only after some time in the new home). The houses are finished to a good standard and we found the number of defects to be minimal.

Rodrigo · 27 July 2022 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Really good experience - Manor Grange

Really good experience buying our new home. House was lovely and all snagging items addressed really quickly by the site manager Dean. Sales team were really helpful throughout the whole process.

Sarah · 27 July 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Sara has been a great help in guiding…

Sara has been a great help in guiding us through the whole process to help us secure our dream home. She has made sure we have been kept informed the whole way through and has resolved any issues quickly and efficiently. We can't wait to get the keys to our new home at Montagu Place :)

Katie · 25 July 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Buy with great caution from Abbey Developments

It has now been 14 months now since purchasing a house on what was meant to be an exclusive developmentFrom the offset Abbey home were a nightmare to deal with, this should have sounded alarm bells of how things would be throughoutI have lost many days off work for snagging to be carried out, within the first few mouths of moving in, and still have major issues with the house.Just to list a few of the major items -Heating system incorrectly piped up, meaning sections of the ceilings in the kitchen, hall, office and dining room are having to be removed to re-pipe the system.Major heat loss and drafts, when running the heating in the winter, my partner was still having to wear a coat around the house to try and keep warm, the down stair toilet is so cold it fills like its haunted its so cold although, all the radiators are red hotBroken roof tilesLarge rips in the felt (abbey home tried bogging this with duct tape)Both side gable walls have massive bulges in the brickwork which are out of toleranceUnderground drainage from downstairs toilet incorrectly installed allowing drain to block regularlyNo ceilings to large boxings in the bathroom to the loft, therefore allowing the boxing to be cold, which is causing cold bridging to both the bathroom and ensuit boxingsHard floor covings poorly installedFascia’s and soffits left dirtyClose board fencing you can see through, and rails completely out of the postsInternal doors do not close properlyIn a summery Abbey Developments customer care is non existent, and do not care

Jon · 18 July 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great quality materials

Great quality materials, nice finishing, delivery was right on time and amazing customer service. 👍

AJ · 6 July 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Do not waste your money

Do not waste your money, they look nice in the brochure but are terrible in reality. My wife and I purchased a new home for over £700k and it is to a terrible standard, snags not closed out after nearly two years, master bedroom above the garage is absolutely freezing in the winter resulting in a thermal image survey showing how poor the house is insulated, decoration throughout is terrible, all carpets were replaced due to flaws, fixtures and fitting and BT sockets not installed or in the wrong locations, wrong external doors fitted, guttering held together with screws, heating not working correctly, no side gate installed just a solid brick wall, patio sunk and cracked, construction has finished but the development is still in complete and green areas just left. I could go on and on. Darland view neighbours have all said exactly the same has happened to them so it’s not just my home. I’ve tried endlessly to have Abbey close out my defects but they just ignore my emails and calls. I’m now going to sell my home and have asked Abbey to put in writing that this property is in perfect order and to the correct thermal design so I don’t alloy the new purchasers to blame me if they are not happy. Guess what, Abbey have completely ignored me.

Matthew · 15 June 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Harts Hall Place, Felbridge

Sam Jones in the sales office at Harts Hall Place has been a delight to deal with and couldn’t have been more helpful and professional in securing our new home. Site manager Ben and Nick have been most attentive all the way through in sorting out any little niggles. The gang on site are very friendly and helpful. One gets the impression that nothing is too much trouble from any of the staff on site. Doreen & Richard, 6 Martins Mead.

Doreen · 2 June 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Abbey just couldn’t care less …

Since Abbey left the site at Darland View about nine months ago, the maintenance has been pretty much non-existent. But worse is that they left the shared areas completely ill prepared. Rather than laying lawn a poor attempt at seeding was made. But the ground wasn’t prepared with stones and rocks everywhere. Now we are overrun by weeds and some semblance of grass nearly two foot tall. Abbey has consistently lied about the maintenance, frequently promising that work would be done but then just not turning up. It’s disgraceful how they are treating the residents.

Martin · 2 June 2022 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Just moved into our flat a couple of…

Just moved into our flat a couple of months ago and Abbey Homes have been amazing. Mark was our sight manager, he is lovely to speak to, checks in with us to make sure everything is ok and was very quick to help with any questions or requests. Couldn’t have asked for more when buying our first home!

Luandi · 30 May 2022 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Poor Quality New Homes = Abbey Homes

I have bought four new homes in my life and I have to say that Abbey New Homes, The Hawthorns, Stoke Mandeville is the worst quality of them all. Once I moved in I had two A4 pages of snags, which after two months of moving in some are still outstanding. The interior finish is very poor and I plan to get a decorator in to paint the house properly. The roof tiles do not match and looks like a patch work quilt but Abbey say it is o.k. which sums up their quality standards. Another big problem is with the workmen sent to fix the snags, there is a complete disrespect for your property and they create another mess that needs cleaning such as paint, wood shavings, dirt/mud from their clothes. I can't recommend Abbey Homes.Update 28-5-22 I moved in 4 months ago and still getting issues. I reported a fault with the garage doors 5 weeks ago and had to chase to get someone to come and look at the issue. One of the bathroom sinks was leaking from the outlet which has stained the floor, which will need replacing once the plumber decides to return and finally fix the fault. I am still waiting for the brickwork contractor to come and fill the holes in the exterior walls near the sofits. I have also entered into a Consumer Code for House Builders Dispute Resolution with Abbey over the patchwork roof. They think this is acceptable, but nobody else does, so this will now go to independent arbitration, which is not what i expected when I bought my new house. Abbey personnel know that this is unacceptable, but are not willing to correct it. The level of Quality and Service is the worst I have ever experienced, absolutely shocking.DO NOT BUY AN ABBEY HOME YOU WILL REGRET IT, I CERTAINLY DO.

Neil · 28 May 2022 · LSL New Homes Dover