Trusted Agent profile

LSL New Homes estate agents in Dover and Darlington

4.0

β˜…β˜…β˜…β˜…β˜… Great

523 reviews across 2 offices and 3 platforms

LSL New Homes has two offices, in Dover and Darlington. Together they have 523 reviews on three platforms, rated 4.0 out of 5 overall.

Google logo

4.4 / 5

8

Reviews on Google

All 2 offices

Facebook logo

2.0 / 5

8

Reviews on Facebook

All 2 offices

Trustpilot logo

507

Reviews on Trustpilot

All 2 offices

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Our offices

LSL New Homes's two offices, most reviewed first. Each has its own page.

Latest reviews from every LSL New Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Our dream had become true, Thank you Abbey Homes!

Thank you a lot for everything!!!! It was such a stressful time for us, but pleasant at the end to get our dream House. Since we saw it, we felt that it will be ours, and we fought for it. Nick and Karhen from Elevation have been completely supportive and helpful in the the reservation process, keeping an excellent professional yet friendly manner throughout our journey of buying our new House from Abbey NewHomes.

Inga Β· 19 March 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Inga,We are delighted to hear your feedback on your experience with us so far. We hope you enjoy your new home. RegardsCustomer Service Manager

5/5

Trustpilot

Recommend Abbey Homes

Recommend Abbey Homes Really smooth completion with no issues. Happy with my new home.

Customer Β· 16 March 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Customer,Thanks for your review! RegardsCustomer Service Manager

5/5

Facebook

Smooth sale and completed with no problems. Gail was great and yes would recommend Abbey Homes. After sales team were on hand to help with any snagging thanks to Ian. 😊

Kiran Β· 16 March 2022 Β· LSL New Homes Dover

Agent replied Β· 17 October 2025

Thanks for the great review Kiran! We're happy you are settling in well in your new Abbey Home 😊

5/5

Trustpilot

Bought a new home with Abbey last year…

Bought a new home with Abbey last year and they have been great. Very high quality build and a great team on site. Problems were fixed very quickly and the house is amazing.

Darragh Β· 1 March 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Darragh,Thanks for leaving us a review!Glad you like your new home.RegardsCustomer Service Manager

1/5

Facebook

We bought our Abbey home over a year ago and have been in contact with them several times about fixing various problems. The finish in our new home is shocking and so is the customer care team. Do not waste your money if you ask me!!

Tara Β· 28 February 2022 Β· LSL New Homes Dover

Agent replied Β· 17 October 2025

Good morning Tara, we're sorry to hear you have had some problems with your property. We understand you are currently speaking with our Customer Care team to resolve the issues with your flooring so will leave this in their capable hands - someone will get back to you shortly. Alternatively, you can contact them using the Customer Care email address or by calling Abbey head office. Best regards

5/5

Trustpilot

Fabulous experience

Fabulous experience with Sam and the team, made buying our new home a pleasure. Highly recommended.Great quality home with all the features you’d expect of a modern build.

Mrs Β· 27 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Charlotte,Many thanks for your recommendation! Fantastic feedback on our Sales team and build quality! RegardsCustomer Service Manager

5/5

Trustpilot

Tavistock Place

I moved into my 3 bedroom Abbey home in September 2021. I was very happy with the sales service from the beginning to the end. Nick in the sales office was very helpful and Mick, one of the site managers has gone above and beyond when needed. All snagging was done quickly and efficiently.This is my 3rd new build house and I am very happy with it.

Shirley Β· 23 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Shirley,We are delighted with your feedback! Great to hear both our Sales and Site teams have been on hand to make your experience memorable.RegardsCustomer Service Manager

5/5

Trustpilot

Great experience

So far our experience purchasing our new home at Montagu Place in Sandwich has been great.Sara has been very helpful from the day 1 and has been a pleasure to deal with.We can’t wait to move in 😁

Steve Β· 21 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Steve, Thanks for sharing your experience with us so far! Congrats on your new home. RegardsCustomer Service Manager

5/5

Trustpilot

Happy with our home and the service from Abbey Homes

We recently bought a new house on the Hawthorns development at Stoke Mandeville. Since moving in last year in November, we have asked Abbey Homes for advice on a number of matters and they have been extraordinarily helpful. We have had no issues with the house which is a high quality build and any minor snagging issues (always expected with a new home) have been dealt with efficiently and promptly by the site team. We have found Dean, the site manager and also Henry who works with him to be particularly helpful and friendly. We would have no hesitation in recommending Abbey Homes to anyone and feel that they definitely do provide a first class and caring service.

Bibi Β· 21 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Bibi,Thanks for sharing your experience with us! We are delighted to hear your feedback & hope you enjoy your new home. RegardsCustomer Service Manager

5/5

Trustpilot

New Home

Firstly I would like to state that Dante (Customer Service Manager) has been absolutely amazing from start to finish. Like the vast majority of New builds; problems arise and sometimes in an abundance, however the aftercare that we have received has been impeccable. The estate is well designed with a very small amount of dwellings built, the house is amazing and we’re now loving our new abode. Super pleased with how smoothly things were initially at point of sale, but the impressive thing was the swift action that Dante applied as and when we discovered issues - super job Dante and the CS team.Jon & Lauren (Wavendon Mews)

Jonathan Β· 10 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Jon & LaurenThank you for your review & positive feedback!RegardsCustomer Service Manager

5/5

Trustpilot

Bailey Place, Crowborough

I love my first ever home! The service from Abbey Homes was excellent, but the site manager, Ben, went the extra mile to make sure everything was ready and of the best quality it could be. He made the process a very personalised one, and was quick to act on anything, really making sure the customer was at the heart of the process. Thanks Ben! I couldn’t be happier with The end result!

Abi Β· 3 February 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Abi,Thanks for your review! We are happy that we could make your experience with us extra special, we will tell Ben the good news. RegardsCustomer Service Manager

5/5

Trustpilot

Pine Grove Crowborough

Very pleased with the service recieved by all of the team from start to finish. I must make a special mention for the site agent Ben who went above and beyond his call of duty on multiple occasions and really made the process uncomplicated and stress free.Thank you Ben! We love our new home.

H Β· 19 January 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

H R,Thank you for taking the time to leave us a review! Its great to hear your feedback regarding our Site team and we will be sure to let Ben know!RegardsCustomer Service Manager

2/5

Trustpilot

Disappointing customer service

We moved into our house on Low Weald Lane in Horsham over a year ago and we are still waiting for our snagging to be completed. Customer service has been very poor and we have had to wait months between consultations regarding what needs to be done. Customer service from Abbey Homes deteriorated rapidly as soon as they got their money, they don’t seem interested anymore. We love our first home but have been left very disappointed and frustrated that a brand new home has imperfections which nobody seems interesting in solving for us.

Kathryn Β· 13 January 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Kathryn,We are sorry to hear of your experience. We have since been in touch and progressed the matter. RegardsCustomer Service Manager

5/5

Trustpilot

This is my first time ever buying a…

This is my first time ever buying a property and Ben and Nick have been great and made it so easy! From the demo of the apartment to the small snags that need to be finished off, they’ve been very efficient with getting things done. They have both been exactly what you need when buying a new property! Thank you both.

Daisy Β· 10 January 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Daisy!Congratulations on your 1st home! We are glad to hear that our Site team have been on hand to make your experience extra special. RegardsCustomer Service Manager

5/5

Trustpilot

Pine Grove - Crowborough

Really happy with Ben and his service for getting the snagging list all sorted. Thanks to all involved. Love my new place!

Charlotte Β· 10 January 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Charlotte,Thanks for your review! RegardsCustomer Service Manager

5/5

Trustpilot

Fantastic new home

We recently moved into our brand new Abbey home at Harts Hall Place a week before Christmas, and it’s been great .From the time we reserved the plot, Sam from sales has been on hand to help with any queries or problems we had.We were kept up to date with the progress of the build and even got some lovely photos sent over on email so we could see how it was progressing.The whole process from reservation to completion has been a stress free experience.We have a few snagging issues as you would expect with a new build , but the site manager has been on hand to discuss these and we are confident these will be resolved promptly.I would recommend this developer to anyone looking for a new home and couldn’t be happier with our lovely new home .

David Β· 7 January 2022 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

David,Thanks for recommending us! We are delighted to hear your feedback on your experience with us and your home.RegardsCustomer Service Manager

5/5

Trustpilot

I just want to say a massive thank you

I just want to say a massive thank you, to Nick and Grant, who helped us with the purchase of our brand new first home. From the minute we went to the sales office, we were truly looked after and no question, was ever to much.Since we have moved in also, Mick has been fantastic. He has helped us and followed thorough with everything and always on site if we ever need him. Such a good man.I just want to say what a brilliant team you all are and Michael and I couldn't be more happy in our new home.

Natasha Β· 30 December 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Natasha,Thanks for taking the time to share your experience with us, we really do appreciate your positive feedback! We will be sure to let both our Sales and Site teams know about your fantastic review.RegardsCustomer Service Manager RegardsCustomer Service Manager

5/5

Trustpilot

Love our new Abbey Home

Love our new Abbey Home at Tavistock PlaceThe whole process was very smooth, our house was even ready a month earlier than expected, not many builders deliver homes early. Mick the site manager has been fantastic at making sure the few minor snags that we’ve had are sorted out quickly. One small issue with lack of storage in the kitchen, not enough shelves in the cupboards, but overall value for money is exceptional. Garden is a good size in comparison to some new build houses we looked at and also not overlooked. Very happy buyers

Mrs Β· 21 December 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Vicki,Thank you taking the time to leave us a review! We are delighted to hear your feedback.RegardsCustomer Service Manager

5/5

Trustpilot

Lovely Experience @ Harrowden Green

We purchased our property with Abbey Homes and it was an excellent and smooth experience. The purchasing phase was relaxing and the staff at Abbey really took care of us with any queries we had. Upon completion we had a couple of queries for further additions and also rectifying minor touch-ups to which the team corrected ASAP. Special thanks to Mick who stayed on top of the tasks and also provided great assistance with extra bits we wanted to add.

Jazz Β· 17 December 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

JazzThanks for your well rounded review! Its good to hear your experience with us has been smooth and that our Sales and Site teams have gone above and beyond!RegardsCustomer Service Manager

5/5

Trustpilot

Enjoyed moving into a Abbey home

Enjoyed moving into a Abbey home, little bit of snagging but great house to live in

David Β· 1 December 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

DavidThanks for your review!RegardsCustomer Service Manager

5/5

Trustpilot

Happy Experience Buying New Home.

I have just bought a new home from Abbey New Homes and the process from start to finish has been absolutely excellent.Starting off with the Abbey Sales Manager who was very friendly, courteous and professional and took a real interest in meeting my requirements. She must have the patience of a Saint with all the questions and enquiries i raised throughout the process.Then on to the Sales Team who kept me informed through every step of the way and finally the Abbey Site Manager and his Team who handled everything so smoothly with regard to an initial house viewing and the handing over of the keys at an agreed mutual time.I cannot praise my experience dealing with Abbey New Homes high enough. Thank You.

Graham Β· 25 November 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

GrahamThank you ever so much for taking the time to share your experience with us.We are all delighted to hear your feedback and have passed on your comments to our Sales and Site teams. Thanks again!RegardsCustomer Service Manager

4/5

Trustpilot

Really happy we picked Abbey Homes

Really happy we picked Abbey Homes, the finish of the house was extremely high and it’s all we could have wished for. Nick was very helpful.

Hitesh Β· 23 November 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

HiteshThank you for your review!RegardsCustomer Service Manager

5/5

Trustpilot

St Nicholas Place, Oxford.

We moved here recently after viewing many other new developments around Oxford and glad we chose St Nicholas Place as the price was much cheaper to other new built properties within Oxford City. Sales team of Clare & Janet were very helpful during the sale process and Nev the assistant site manager quickly sorted out all the minor snags which is normal in a new built property.

RS Β· 21 November 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

RSThank you for taking the time to leave us a review. We are delighted to hear your feedback, particularly the great experience you have had with both our Sales and Site teams. RegardsCustomer Service Manager

5/5

Trustpilot

Absolutely spot on …

Absolutely spot on home and aftercare service, Mick and co were very helpful with the moving process and any issues were sorted right away, of which were minimal… You can really tell they care about the service being provided and the quality of the build!!

Sam Β· 19 November 2021 Β· LSL New Homes Dover

Agent replied Β· 23 October 2024

Sam NWe are delighted with your comments! Thanks for your review we will be sure to let Mick know. RegardsCustomer Service Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about LSL New Homes

Which LSL New Homes office has the most reviews?

Dover has the most, with 515 reviews rated 4.0 out of 5, followed by Darlington with 8.

Where are the LSL New Homes offices?

The two LSL New Homes offices, by town:

  • Darlington: Middleton Waters, Burnhope Lane, Middleton St George, Darlington, DL2 1HS, DL2 1HS
  • Dover: Sandwich Road, Sholden, CT14 0AD, Dover, CT14 0AD

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