LSL New Homes estate agents in Dover and Darlington

★★★★★ 2/5

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The initial process was quite good

The initial process was quite good, however we have been trying to get some snags resolved for the last 9 months and we are still waiting for a resolution which we think is really poor customer service.

Bianca · 26 April 2021 · LSL New Homes Dover

★★★★★ 5/5

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The Hawthorns

The Hawthorns We moved into our lovely house in March and are very pleased with it. Throughout the process, from viewing the show house to final completion of our purchase, Trish in sales has been extremely helpful. She kept in regular contact with us and updated us on the progress of the build. We lived a considerable distance from The Hawthorns and were unable to call in to site very often but felt that Trish took this into consideration and “went the extra mile” to keep us appraised. Since moving in there have been just a few snags which Site Manager Dean and Rob, his assistant, resolved very quickly to our satisfaction and they and their team have been extremely professional, helpful and courteous in their dealings with us. The site will be under construction for some time and there is building still taking place close to us and plant regularly passing our door. Josh, the civil engineering contractors manager, has ensured we are aware of the next stages of construction, explaining what is to happen and when. All in all our experience of those with whom we have been in contact has been very positive. Christine and Ray Corrigan

Christine · 15 April 2021 · LSL New Homes Dover

★★★★★ 4/5

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Overall experience was good

Overall experience was good. The sales team at the beginning (Kim) was amazing, very knowledgeable and was able to answer every question and sort out any issues I had. She, for whatever reason, left the sales team and the person who took over was quite frankly rubbish. They gave the impression they didn't care, was unable to answer simple questions and was very differcult to get a hold of. On completion date the solicitor that repsented Abbey homes made very simple mistakes and if it wasn't for my solicitor and general Abbey Homes mangement then I wouldn't have been able to do complete that day. After the purchase was when they really improved. The property manger Ben Sears helped wherever he could to improve the minor issues with the property, and gave great advice in how to sort out anything I needed to sort being a new home owner.

Henry · 7 April 2021 · LSL New Homes Dover

★★★★★ 5/5

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Very pleased

Very pleased with my new property. It was a long journey from selling my old place to completion, but Abbey were helpful throughout - especially Debbie in the Sales Office who was extremely professional, supportive and helpful throughout and patiently dealt with my many queries. Ben and Andy were good on the snagging front too.

Roy · 30 March 2021 · LSL New Homes Dover

★★★★★ 5/5

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St Nicolas Place- Excellent customer service all round

Excellent customer service all round. Clare and Janet were extremely helpful on all contacts and Clare was really generous with her time when visiting before the house was ready. Everyone on the site is really helpful and responsive - huge thanks to Lloyd and Nev real stars and nothing too much trouble. Thank you to you all

Elizabeth · 30 March 2021 · LSL New Homes Dover

★★★★★ 5/5

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We moved in our New abbey home in March…

We moved in our New abbey home in March and thanks to Nick and Lorraine for helping us through out our process. After moving we found some snags after a professional snagging survey and luckily there were no big issues. I would like to specially mention Michael Pinny our site manager who has been amazing and great help in sorting out all snags within couple of weeks. Great after service. Can’t thank him enough. Definitely recommend abbey new homes at Tavistock place.

Abhishek · 30 March 2021 · LSL New Homes Dover

★★★★★ 5/5

Google

Lovely quiet place

Dean · 24 March 2021 · LSL New Homes Middleton Waters covering Darlington

★★★★★ 5/5

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Tavistock Place

Our journey getting in to our new home was certainly bumpy, however Abbey did everything they could to smooth those bumps encountered from selling our previous home.Special mentions to Nick and Lorraine for this - they kept pushing to get us where we are today.Once in, we encountered a couple of issues that you'd expect from a house that's stood for a year due to Covid, that said, Andy and Mick have been excellent at resolving any issues, communication has been excellent and they've always been polite (even if I was being a pain). Nothing we've put to them has been too much trouble and rectified quickly and professionally. So far, our experience of Abbey New Homes has been very positive, long may that continue.

Martin · 23 March 2021 · LSL New Homes Dover

★★★★★ 5/5

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Fitzwarin Place

Moved into our new home at Fitzwarin Place in November 2020 after reserving it in August 2020, the whole process with abbey new homes was efficient, Kate & Leianne in the sales office were both extremely helpful and kept us up to date with the progress. Our completion date all happened within the timescale we was given and our home was finished to a high standard. We absolutely love our first home together and would recommend buying through abbey new homes to family and friends.

Vicky · 4 March 2021 · LSL New Homes Dover

★★★★★ 5/5

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Warmington Mews - Crowborough

Moved into my new house at the end of January and couldn’t be happier.... from dealing with Debbie pre exchange who was so friendly, helpful and very quick at getting back with any questions I had etc to post completion with any little snags etc being sorted quickly and professionally by the site manager Ben. Very happy customer, well done Abbey Homes.

James · 2 March 2021 · LSL New Homes Dover

★★★★★ 5/5

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St Nicholas place, Oxford

Having just moved in I have been immensely impressed with the quality of building. The ladies at the front desk have been helpful and informative. The foremen and work guys that I met have been great guys, amazingly helpful, polite and capable.Family (including one who had a much less happy experience of buying a new build) have all been impressed with the quality of work and finish standard.I am a very happy customer with a new home.

Michael · 22 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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Fitzwarin Place

After recently moving into Fitzwarin Place we just wanted to comment how good the service has been from Abbey New Homes! We had a long application with a couple of complications but we were guided and helped out every step! Special thanks to Kate Pay at the sales office for all her help prior to moving in and Craig the site manager since moving into our new home.

Rhianne · 22 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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Warmington Mews, Crowborough

Good experience purchasing a property through Abbey. We found the team helpful and the process as a whole was fairly smooth. We love our new flat and only had a small snagging list with everything quickly fixed by the site manager Ben.

Tom · 18 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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Dean and his construction team were…

Dean and his construction team were amazing from start to finish, We are a very happy family in our new home Thanks to these guys, I would highly recommend *****

Aaron · 15 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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Warmington Mews, Crowborough, East Sussex

We can honestly say that Abbey Developments have been fantastic from the start. When dealing with Kim and Debbie in the sales office, all the way through to Ben Sears the Site manager, it has been very professional. We had a small snagging list, which Ben sorted out very quickly with his excellent tradesman. We couldn't have asked for more. The customer service is 5 star. We highly recommend Abbey Developments. Our house has been built very well and we are so happy.

Gareth · 14 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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FOUR ELMS

FOUR ELMS We have just bought our dream home and I can’t tell you how happy we are with the service provided by abbey homes, it was 5🌟 from reservation all they way to now. The site team have been brilliant and they are always friendly and checking in on our family in these troubling times. We even had a visit from the head of construction welcoming us to the neighbourhood. We really have been made to feel special. Well done Abbey Homes.

Anna · 11 February 2021 · LSL New Homes Dover

★★★★★ 4/5

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We moved into our property the…

We moved into our property the beginning of December 2020. Since moving in the standards of the property is very good. There were a few snags when we firstly moved in, but got done quickly considering the pandemic and the service we received from Ben and the staff has been great.

Kayleigh · 11 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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Warmington Mews (Crowborough)

We moved in to our new home in the middle of December so have now been here a couple of months. The quality of the house was everything that we hoped it would be. The few snags that we have had were dealt with promptly and we couldn't be happier. Ben in particular has been exceptional with his communication and service.

Will · 11 February 2021 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

COWBOY BUILDERS...STEER WELL CLEAR

I would, for your own sanity, steer well clear of Abbey Developments. The customer service, the standard of work carried out is all shoddy to say the least (when you say it's shoddy work, god forbid they threaten to leave the property as it's very offensive to them - I could think of a lot worse things to say to describe their work, so they should feel grateful that shoddy is the chosen word). The work is so poor, holes around plug sockets, patio doors that let rain in, fire doors with gaps between them, damaged carpets, they install brand new appliances that have scratches all over them, bath tubs with damage, put loft hatches in the wrong places because they don't consult their building plans, don't realise how high ceilings are going to be so construct makeshift covers (to make up for their poor building work) for the extractor above the hob which looks awful, and this is just the icing on the cake!The guys at the top, in particular, the Sales Director (BC) is very set in his ways and doesn't see anything wrong, the site team don't give a damn about the poor quality of work and fob you off and pass you round from person to person as they don't want to deal with you, they hide behind emails and refuse to answer calls and just ignore you in general; they are cowboy builders to the highest degree. If you want to throw hard earned money down the drain then go with Abbey, these guys are definitely a waste of time and money, and are not worth the stress and anxiety they will cause you - I have never experienced stress levels and anxiety levels like it! I can only imagine how people feel who have issues worse than mine! They will shout at you, walk out on you, try and undermine you, belittle you, and being a younger female make you feel like your opinion is worthless because you aren't a man and shouldn't be respected. I got told they didn't want to deal with me because I was upset; of course I'm upset, the work, the standards, the whole experience has been the biggest shambles I've ever experienced, from day one - the experience in it's entirety has been awful, what should be one of the happiest times of my life, buying my first property, making it a home, has been completely ruined by Abbey!There were issues with the ground rent clause - I provided them with solid evidence proving their ground rent clause was redundant and onerous, I had advice from my Solicitor plus pro-bono advice from 5/6 other solicitors that the Ground Rent no longer served a purpose, plus served them with research to back this up, I had a VERY heated argument with them where they said they were never going to change their ground rent clause, 6/7 months down the line they had to because Mortgage providers were refusing to lend, but no, I was in the wrong, my evidence and Solicitor advice was rubbish. I was made to feel like a hindrance, like I was chatting bull, and brushed off and fobbed off by them; only for them to make a fool out of themselves and have to change the ground rent clause. They are in the property trade but can't even keep a float with the changes in the sector. If you dare buy from Abbey, do not let them tie you in with a ground rent clause that increases as the development does, ground rent should ideally increase with RPI!They do NOT make buying a house an enjoyable process, yes it's a stressful situation whether buying a new build, an older house etc. but they do not make anything special. The packs they give you with all the flat information in is handed to you in a dirty folder, they do not customize these for the flats and you get given documentation on how to look after your lawn and for houses; it's all shortcut after shortcut with everything!Anyone considering purchasing from them...I beg you do NOT purchase from them...biggest regret of my life and £245k down the drain!!!! I even had conversations with other Solicitors who dealt with them to get advice and they were shocked themselves at the behaviour of Abbey's lawyers. AWFUL company run by AWFUL people with AWFUL work!!! UPDATE 11/02/2021: Abbey are the worst to deal with. There are 2blocks of flats with many communal issues. Issues are 'resolved' by quick and cheap fixes, meaning issues recur within days. The communal front doors for the flats do not work/are not fit for purpose and don't close properly/are faulty and have been as such since resident completion. Abbey fail to take responsibility of the safety of their leasheholders seriously as intruders can enter the blocks (intruders have tried to set fire to ceilings)!They also bad mouth residents to contractors, when you complain they say you're lieing and fabricating it, awful attitude/behaviours. They take no responsibility for their actions/words/attitudes/poor building work!! Dealing with them will seriously affect your mental health and sanity!

Kelly · 11 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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St Nicholas Place, Oxford

Recently moved to St Nicholas Place, Oxford. Excellent customer service from the sales team of Clare and Janet from the day we went to view the property to the completion day. There were some usual minor snags you get with a new built but Assistant Site manager Ned sorted everything mostly on the same day when brought to his notice. Would highly recommend if you’re looking for a property here in Oxford.

Sid · 8 February 2021 · LSL New Homes Dover

★★★★★ 5/5

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The Hawthorns

Back in Summer 2020 we noticed the forthcoming release of the new Hawthorns Abbey homes estate in Stoke Mandeville, Bucks. Our contact, Ben South, was very helpful in allowing us to view the show home a week before the official release, allowing us to put down the deposit on our dream home. Throughout the purchasing process Ben and Trish were extremely helpful and supportive, ensuring any minor legal hiccups were overcome. We moved in December 2020, and the initial snag list was pretty standard with a few settlement cracks. Site Manager Dean, and his deputy Rob, have been quick to respond to any issues, dealing with them efficiently. Every Abbey workman who has entered our home have been friendly and polite. The kitchen is of a high quality specification, the carpet is soft on our feet and the bathroom tiles very neutral and stylish. It’s little details which make a new home special, and we keep noticing extra features which bring a smile and remind us what we’ve invested our hard earned money in. We did unfortunately experience a leak from the main bathroom sink causing damage below to the kitchen ceiling. We accept that there’s always the odd curveball, so were pleased that this issue was fixed within a few weeks. My husband and I found the plasterer (Marcus/Elvis) really helpful/pleasant and dealt with the work efficiently. Separate issues of rain water leaking into our side garage door were dealt by re-siliconing. With regard to the dip on the garden patio causing heavy rain to form a large pool, we have been reassured that this drainage issue will resolve in time, once a Summer has passed for the ground to absorb any excess rain water. On this issue, trust Rob’s advice. We love our beautiful new home and look forward to many future years here with our family. Thank you Ben, Trish, Dean, Rob and the whole team for all your help and support.

Claire · 7 February 2021 · LSL New Homes Dover

★★★★★ 2/5

Trustpilot

Appalling finishing and poor Customer Service

I’m not in the habit of writing poor reviews for companies and it grieves me to do so. However after living on the Four Elms Place new build Estate since July 2019, and still waiting for snagging issues to be resolved, I have little option. This is the second new build we have purchased in the last 6 years after poor build experiences with another new build estate in Hoo, Kent. Well that’s what we thought until we purchased through Abbey Homes, who guaranteed us a much better quality build and Customer Service experience! This wasn’t to be the case and wished we had stayed where we were. The other builders had their faults but they were minor compared to Abbey Homes at Four Elms Place, Chattenden, Kent. The finishing is second rate and I’m sure a 5 year old could decorate better! We have experienced flooding into our lounge where the waste in our en-suite shower tray hadn’t been tightened securely, garage personnel door replaced and still faulty awaiting a further replacement. Kitchen cupboard doors falling off, leaking toilet cistern in main bathroom, British Gas condemned our boiler after six months of moving in due to the flue not being sealed and gasses potentially escaping into our property. Garden gradient was so bad we had to spend thousands having it landscaped. Downstairs carpeting is so cheap we had to have it replaced at our expense after 9 months. We now have mould growing on our ceiling in the en-suite and have been told to use mould spray! To be honest I could go on and still have several snagging issues outstanding. Regrettably we never had a chance to inspect our property prior to moving in and would suggest any potential purchasers request a viewing prior to completion.

Pete · 7 February 2021 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Hawthorns - Abbey Homes Review

Buying our first home from Abbey proved to be a smooth and relatively simple process. The communication from the head office + onsite teams (Trish, Dean, Rob) has been great. No major snags have been found and the minor ones are being fixed at a good rate by the team onsite. We would absolutely recommend Abbey Homes to other buyers!

Daniel · 4 February 2021 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

This is the first new house

This is the first new house we have bought. We are in our mid 60's and downsized. Abbey where very patient with us as we had a short completed chain and never hassled us whilst we waited to exchange. Since moving in we are generally very pleased. All minor snagging issues have been dealt with very quickly by Ben who is on site. Covid has stopped some work being done, but Ben has recorded the issues. We are still awaiting a bike shed which should have been here on completion, but that is down to the supplier letting Abbey down. The only gripes we have are that on taking ownership cracking and settlement are immediately the buyers responsibility which seems odd. Having said that the immediate issues are going to be dealt with by Abbey. The major problem is our small garden which, even though it had been turfed, was a bog from 7th December and has got worse to the extent that it constantly has surface water on it. Ben has had the ground works people in and they said it should have had drainage during the build, but it was decided not to do it. We are now awaiting a quote and Abbey are going to fix it. We are at the lowest part of the development.The good news is that Ben is very responsive and friendly and all will be well in the end.

Peter · 2 February 2021 · LSL New Homes Dover