LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

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We have been in our new house on…Tavistock Place

We have been in our new house on Tavistock Place, Houghton Conquest for 3 weeks and absolutely love it. The whole process was made simple by Abbey and despite the anxiety of moving house generally we are so happy we took the plunge. There have been only 4 very minor snags which were been rectified almost immediately they were reported. The site manager Mick is an asset to the company and all the site men courteous and very tidy in repairing the snags.

Derek · 16 November 2020 · LSL New Homes Dover

★★★★★ 4/5

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Darland View - purchasing experience so far

Purchasing a property can be a demanding and confusing experience. We are in the process of purchasing a property at Darland View and with the help of their Sales Consultant, Maxine, the experience has been relatively plain sailing. She has gone the extra mile in helping us with making our decision, informing us of any variations that have taken place on site, and has even given us intermittent calls updating on progress.

Linda · 13 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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We have been so happy with the process…

We have been so happy with the process for buying our first home and Sam has been so helpful every step of the way- answering my constant questions very quickly! We felt in safe hands and knew that nothing was too much trouble. Kevin also been helpful with anything we wanted checking in the house when we moved in. Thank you very much to both.

Hannah · 13 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Outstanding!

Our whole experience with Abbey Homes has been nothing short of outstanding and all of the credit goes to Michelle and her team at the site.Michelle is incredibly helpful, friendly and professional. She was in contact with us regularly throughout the process of selling our old home and purchasing our new Abbey home and gave us regular updates which really helped make the process stress free! She also answered all our questions incredibly patiently (we had A LOT!) and always went above and beyond for us!When we did experience problems with the chain linked to the sale of our property, Michelle stepped in and helped to get our sale through! Her communication and interpersonal skills are outstanding and she has been an absolute pleasure to work with throughout this process. She has also been incredibly accommodating, offering my husband and I late evening and weekend appointments due to his erratic work schedule as an NHS clinician working 6 days a week through the pandemic!As for the site managers Ian and Justin, they have been very responsive and helpful in correcting the minor snags at the property. We would recommend Abbey homes to anybody who is looking to purchase a new build property. A huge thank you to Michelle and her team, we couldn’t be happier with our beautiful new home! Dr & Mrs Salker

Amrita · 11 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Michelle is an asset to Abbey!

We had a brilliant experience buying our house off Michelle. She was diligent and helpful at every corner. She made a very stressful time manageable. Michelle helped chase down our chain which was six people long and insured we got our dream home. She available during and outside office hours.She is wonderful at her job and we recommend dealing with her to anyone. Thank you again Michele, The Galloway’s

Aoife · 10 November 2020 · LSL New Homes Dover

★★★★★ 4/5

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Westbrook Place

Sam was very patient with us and supported us all the way through when things got tricky. She always chased people on our behalf and worked very hard to secure us our first house. Thank you, we love the house!

Kathryn · 10 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Abbey Homes Four Elms - Awesome

Sara who helped us through the process from beginning to end was amazing and so accommodating. Always kept informed of how the build was doing, issues raised and resolved with no issues. The property is great, finished to a high standard and any snagging issues are logged properly and resolved. Great area and great property. Also Sara is awesome.

Cal · 9 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Very happy

We have just moved into our first owned property as a family in West Sussex. Sam was just amazing from start to finish. She was kind, caring and informative about the house and the area. Kevin was also very good and helped us with everything we needed so far. We couldn’t have wished for better in Sam with her knowledge and guidance. She really made the whole process a lot less stressful than we were expecting. Thank you for being amazing. Janice and Andy Trowbridge.

Janlce · 8 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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We have recently purchased a new home…

We have recently purchased a new home from Abbey New Homes in a beautiful location on their Tavistock Place site.As expected when purchasing a new build, we have had a few snags but these have been dealt with quickly. I have received outstanding service from Andy and Mick who have ensured any issues raised have been dealt with quickly and professionally, while observing social distancing. Based on my experience, I wouldn’t hesitate to recommend Abbey Homes to any of my family or friends.

Carol · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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We have just moved into our new home

We have just moved into our new home. As with all new builds we were apprehensive but Sara was amazing! Kept us fully in the loop on progress and how it was going. Took us through how it all works and what to expect meaning we had no nasty surprises! She is a diamond and an asset to the business!

Lauren · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Four Elms Place Kent - TIP TOP!

Having never bought a new build before we wasn't sure on what to expect, you read horror stories and hope you don't end up living in one. We have been most impressed will all aspects of Abbey Homes and the people working for them. Sara & Charlotte have been exceptional in their communication both before and after completion. Despite some of the issues I have asked for help for being out of their remit they have always gone above and beyond to help us. There are snagging issues - which we expected and indeed in which Abbey homes expected but they are being sorted out, they haven't however taken anything away from the overall experience. For anyone looking to buy a new home through Abbey, yes you might live on a building site for a while (you'd be naïve to think you wont be), you'll have snags, you might even have minor inconveniences to deal with - but rest assured that Abbey Homes and their team will do everything they can to fix them.

Karen · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Myself and my partner could not be more…

Myself and my partner could not be more pleased with the standard of customer service that Aidan provided throughout our home being built. We were updated regularly on the development of our home and any questions or queries we had were answered promptly. We would like to thank Mick and Andy for going above and beyond to help us settle into our new home.

Gavin · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Excellent service

We bought our first new house with Abbey Developments at Nicholas place, Oxford recently. The support and guidance we received from their sales team (Clare and Janet) was excellent. The process was simple, completely stress free and they were supportive at every step of our application process including chasing up mortgage team. When the house was handed to us, everything was in perfect order with minor snags. The team is super efficient and friendly and I am glad we made the decision to buy a house with them. I fully recommend Abbey Development.

Madhuri · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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DARLAND VIEW

DARLAND VIEWLovely Maxine & Pam where totally Brilliant, in helping me and my family move into our Dream Home, the experience of buying a new home is never plain sailing, but from viewing to purchasing both Ladies where exceptional. Even when we thought we had lost our Dream Home, Maxine made sure the nightmare did become a Complete Dream, Maxine & Pam work tirelessly to make sure all goes smoothly, they are always there to talk to and never gave up hope of the making sure we got the House we wanted, we would recommend Maxine & Pam services to any friends and family and if we had our way we believe both Ladies deserve much more then 5 Stars !Lovely Home and Totally Lovely Ladies.A BIG Thankyou to Maxine & Pam

Jack · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Perfect new home...

We have recently moved into our new home in Wavendon Mews and couldn’t be happier with the build, service and consistent support and communication from start to completion. Thank you to the dedicated teams who helped make the process so easy especially Ian Mason our site manager and all the staff at the sales office.

Jenny · 6 November 2020 · LSL New Homes Dover

★★★★★ 5/5

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Darland View

Darland View Maxine , Senior Sales Consultant Abbey developments -Darland view has been extremely exceptional and outstanding.Maxine has given us excellent customer care, hope for a new home, caring in her approach and even when the situation appears complex. Maxine took over from her colleague . As soon as she realise there were some comms issues, she went an extra mile pursuing options that could meet our needs. Maxine work hard round the clock, putting so much energy towards our dream home. Finally Maxine got to share the positive news that felt like an early Christmas present. She was so compassionate, helpful and gentle in showing us the new better option for us. Maxine gave us an appointment on a busy Friday afternoon . Although l had personal changes with my circumstances which meant l had to reschedule the appointment, Maxine remained patient . She gave us another appointment. On arrival at the site, took us step by step to view our new home. Our future neighbours were outside and could feel their affection towards Maxine . This encounter helped us to have a feel for the community and new home. Seeing old friends for our kids and families on their front gardens made us feel this is it. Maxine is amazing lady and understands diversity . Thank you Maxine . l will recommend your services to my friends and family.

Adam · 1 November 2020 · LSL New Homes Dover

★★★★★ 1/5

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I would seriously give these guys 0…

I would seriously give these guys 0 stars. The layout of the site is awful with cars dangerously parked all over the estate so much so visibility is reduced and residents park all over the footpaths. Abbey Homes couldn’t give a monkeys and cite that they followed Gov parking standards, yet they have no care or interest in putting in parking measures to stop cars from being parked on blind corners and pavements - a simple yellow lining and TRO job. I have lived on the site for five years and they still haven’t got the estate roads adopted by the council. As residents we are forced to pay Crabtree Homes - a sister company to Abbey (conveniently) a fortune to mow the grass and give zero thought to the rest of the site. The tarmac laying throughout the site is shoddy and cracking up. The children’s play area was a death trap - their contractors filled the ground with rubble meaning children were jumping onto bricks and broken concrete with a thin layer of soil. This was addressed but only after the local MP got involved. Once houses are sold they have no interest or pride in making the site a safe place. Houses are thrown together - buyer beware. I’d give these guys zero if I could.

Jayne · 29 October 2020 · LSL New Homes Dover

★★★★★ 3/5

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Abbey Homes Four Elms Place

Abbey Homes - Four Elms PlaceReading the reviews here there is clearly a disparity between our development and the others. This is therefore not a negative review of Abbey Homes per se, more a reflection on the frankly appalling standard of work carried out in their name at the Four Elms Place development.We have been in our new home exactly a year tomorrow. Leaving aside the fact that the moving process was subject to constant date changes from Abbey, the biggest bug bear was the failure to give us a chance to properly inspect in new home before moving in. We have therefore had a year now where we are still waiting for faults to be rectified.I know a good part of that year has been taken up with Covid but new homes are being built around us before those of us who have moved in have had our faults rectified.I have bought a new home before, I understand snagging and expected some. Upon moving in I provided Abbey with a comprehensive snagging list and many of the issues on it have now been rectified, but many of them need not have been faults in then first place if they had simply been checked properly. For example the insulation around the pipes on my water tank, probably a 5 minute job but not checked before we moved in and still not done 12 months later. This sort of thing is unnecessary and bloody annoying and means the difference between recommending Abbey as a builder and writing an angry review urging people to take their money elsewhere.The worst area for us has been the kitchen which is appalling. EVERY SINGLE handle was fitted with the wrong size screws meaning that the slightest pull and they would come clean off the drawer or cupboard door.The integrated dishwasher door was so badly fitted it pulled clean off and bent the dishwasher door underneath. I am still awaiting the replacement for this.Two of the cupboard doors have pulled clean away from the hinges and the floor was not laid properly leaving noticeable bumps underneath. The floor has now been repaired but why was this not dealt with before we moved in? It was obvious to the naked eye so where was the quality control? Why were the drawers and handles not checked? If I were in the process of buying an Abbey home I would ask them to leave the kitchen empty and negotiate a new price then find a proper kitchen fitter to fit a well made, durable kitchen instead.As I said, I understand snagging and the difficulties there have been this year. However, these faults are an easy fix for Abbey, they wouldn't be happening in the first place if the standard of work was properly checked. If anyone is thinking of buying an Abbey Home please feel free to come to the four elms development and knock on any door of any occupied house and ask what the quality of finish is like, you will find everyone happy to show you.

Mr · 25 October 2020 · LSL New Homes Dover

★★★★★ 1/5

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DO NOT INVEST IN A HOME FROM ABBEY NEW HOMES after a year of chasing snagging issues they now tell me we are outside the window to have snags fixed 🤦🏻‍♀️🤷🏻‍♀️ 😂 the contractors I have had in over the past two weeks for quotes - who I will have to pay myself to rectify the build issues created by abbey New Homes to the tune of 8 THOUSAND POUNDS - tell me that they have never seen a worse property. Additionally, the surrounding land owned by Abbey New homes is a mess, full of rats and debris and peppered with giant dead trees that have been left to rot, the dead trees are now falling into the surrounding properties, thankfully no one has yet been hurt, but listening to the wind tonight, it's only matter of time. Please invest your money in a reputable builder. Do not put your family or your sanity at risk by doing business with this awful cowboy outfit.

Adelle · 24 October 2020 · LSL New Homes Dover

★★★★★ 1/5

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Poor heating installation!

In my home, built by Abbey Homes had issues with my heating. The gas engineer found that the boiler water ports were connected in the wrong way around. Contacted Abbey to get the issue sorted, but they denied any responsibility saying that it was out of the two years warranty period. Be careful when you move into any of their homes as they are not even checking the most dangerous appliance (boiler) in your home properly before let you move in! After sales customer care is useless.They deny any responsibility after you payed the cash!Edit: The response below summarizes it all! All the construction errors are everyone else's fault, but theirs!

R.B · 5 October 2020 · LSL New Homes Dover

★★★★★ 1/5

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Avoid this company at all costs

Abbey Homes are building flats at the end of my garden.Mid June I came home to find my hedge gone, fence half removed, privacy gone and a 6ft drop at the end of my garden.I was contacted someone from the company who said the fence would be up in a couple of weeks.It is now mid September and guess what...there is no fence. Communication over the last 3 months has been full of empty promises and excuses and laughable at times.Luckily I have no pets or children having lived with a 6ft drop at the end of my garden for 3 months.Needless to say I don't think ill get very far in perusing regaining the costs of my damaged fence. I would avoid using these guys as construction workers or avoid buying a house from them unless you want shabby work and even worse communication.Update: I was contacted by a representative from the company about this review and he spoke to me about what was happeneing. He was very understanding and I appreciated the call. Instead of accepting a complimentary hamper, I advised the company that I would want an improvement in communication and not to promise things that they cant fullfill.

Shona · 28 September 2020 · LSL New Homes Dover

★★★★★ 4/5

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NICE EXPERIENCE...

Our experience with this building company has been OK. The house looks nice and and apart from one or two issues, they have delivered on the promises before we bought the property. They have fixed every complaint since we arrived and the turnaround time has been good. We have had a good experience with the project Manager Nigel Hardy and the Site Manager Valentino have been good too. There are however some security issues that have just come to light which the company need to fix.

Abim · 23 September 2020 · LSL New Homes Dover

★★★★★ 5/5

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Maxwell house from Abbey

We bought Maxwell house from Abbey, usual list of snags but nothing major. The site manager- Richard and their Customer Service have been very responsive, proactive and willing to take ownership of all the issues we have raised. We can't praise Richard high enough, not only professional but very personable too. Abbey themselves we have found to be very fair when it came to discussing finances and open throughout all the negotiations. Overall in the short time we have been dealing with Abbey it's been a very good experience. We would be happy to recommend Abbey to anyone.

Mr · 20 September 2020 · LSL New Homes Dover

★★★★★ 5/5

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Queen Eleanor Place, MK

From start to finish Abbey New Homes have been great!Having not moved for 17 years I was, I will admit, very nervous about moving and more so with a new build.The sales team were great, keeping in regular contact with updates and helping push things on, thanks to Gail and Helen for their hard work and help through what turned into a stressful process through no fault of anyone's. We do have COVID to thank for the teething issues during the sales process and delays. We finally moved in 11 days ago and I am over the moon with the house, it looks and feels amazing (I actually feel like I am on holiday and living in someone else house), it is light, airy and looks fab, I am really happy with the finishes throughout. The very helpful and pleasant Site Manager Dean, has been on hand to help with initial walk through and answer every (sometimes somewhat silly) questions on my part. I provided a small snagging list (minor little points) in which Dean has dealt with quickly and efficiently and if anything is going to take a little longer we have been kept fully up to date, nothing has felt like too much bother.I am so happy with the house and service provided. Would recommend.

Kelly · 15 September 2020 · LSL New Homes Dover