LSL New Homes estate agents in Dover and Darlington

★★★★★ 4/5

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Great service throughout the purchase…

Great service throughout the purchase property. Excellent customer sales team with Marina and Shirley. Would have put 5 stars only because obvious snagging issues should have been easy noticed before moving in. Items needed fixing were repaired within 3 weeks as promised by helpful Simon. Overall well satisfied.

Christopher · 22 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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The experience with Abby New Homes have…

The experience with Abby New Homes have been very professional from viewing our new property to the paper work and legal requirements. Moving into the property was very smooth and Curtis has been very good dealing with the few snag that we found. Thanks to Curtis and his team for making our new house a home.

Patrick · 20 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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Great experience and customer journey…

Great experience and customer journey so far. Highly recommend couldn’t ask for more.

Customer · 20 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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Amazing Company & Customer Care

Just purchased a new build through Abbey New Homes in the Oakwell Place Development and our experience couldn’t have been better. There was a few little things when we moved in that needed fixing so we put it all on our snag list and Connor the site manager has been great! He organised the right people to come and correct the things we put on our snag list so quickly that it has made everything run so smoothly! The team that Connor has been running have worked flawlessly and I couldn’t fault them. He has made us feel very relaxed in what is a stressful time, we have no worries and are extremely thankful for such a great team working around us.When we first started to look for our new house with Abbey Homes, Michelle was the person to talk to! She was amazing at answering all our questions and helped lead us in the right direction. She went above and beyond to held us in our move and couldn’t be more grateful! We are in love with our new home and couldn’t be more grateful to the team running this site!~ Emma & Alex

Emma · 17 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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Excellent experience with Abbey New Homes

Michelle, Curtis and the team have been nothing but wonderful since we moved in to our house in Oakwell Place with Abbey new homes. We first spoke to Michelle when we enquired about the Maxwell. We were able to view a show home of the same house in Stoke Mandeville which was about a 30 minute drive. Michelle was really helpful throughout the whole process of us buying our house, she was happy to talk to us about any questions we had and was really supportive on completion day to get us moved in.After we moved in the team at Abbey have been really helpful with all the snagging. Curtis has been leading a team of specialists to come and look at the individual issues we raised with great communication and in a timely manner.Everything has been dealt with quickly and efficiently and everyone that has come over to fix snags have been really efficient and courteous. We've nothing but good words to say about our experience and have really enjoyed the easy experience of moving into our Abbey New Home. and we absolutely love our new house.

Customer · 16 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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We recently purchased a new house at Imperial Gardens…

We recently purchased a new house at Imperial Gardens, Hawkinge. The Abbey sales team and site managers were most attentive and helpful in all matters. The few small snagging faults, which I think occur with most new builds, were quickly put right with the prompt action by assistant site manager Simon. Many thanks to all the staff for making the experience straight forward and stress free.Jen & Dave Arnold

Jeanette · 16 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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Exceptional First Home Building Experience with Abbey New Homes

As newcomers to the world of new built properties, working with Abbey New Homes has been an incredibly positive experience. The entire experience was stress-free, thanks to the professionalism and reliability of their team, led by site managers Matt and Edi.We are now happily settled in our new home, thanks to Abbey New Homes and we couldn't be more grateful. If you're considering a new build, we highly recommend them for an exceptional experience!

Julien · 12 November 2023 · LSL New Homes Dover

★★★★★ 5/5

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Dean & Justin’s dedication to…

Dean & Justin’s dedication to responding to all queries, questions and support has been greatly appreciated. I couldn’t recommend these guys enough for their help. They are both excellent ambassadors for Abbey Homes.

Jeff · 28 October 2023 · LSL New Homes Dover

★★★★★ 5/5

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A much better than expected experience

A much better than expected experience with Abbey New Homes.New house builders often get bad press and we were initially worried when reading bad reviews for other companies. Fortunately our experience with Abbey New Homes (The Hawthornes site) has been really good.Our home is built to a much higher standard and spec vs other companies and Henry (part of the site team) was a pleasure to deal with. We love our new house and are really happy to have chosen Abbey New Homes.Since being handed to the customer service team, most of our issues have been resolved. Honestly speaking some less urgent issues can take a while to get resolved (and need chasing) but overall things are sorted. A noticeable positive change has been since Maisie Clancy has joined the customer service team. She seems very proactive and it's reassuring to see someone like Maisie on the case!Choosing Abbey New Homes has given us faith in new build houses and we'd be more than happy to buy from Abbey New Homes in the future!

Ketan · 26 October 2023 · LSL New Homes Dover

★★★★★ 5/5

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Manor grange- Amazing experience

We recently purchased a house with Abbey homes and we are absolutely delighted with the house, its design, quality and the overall look. There are few minor issues (snag) in the house and to fix those their site manager Dean is helping us. We had a great experience working with Dean so far. His unwavering commitment to fulfilling promises and his genuine approach in addressing our concerns have left a lasting impression on us.We have been consistently impressed by his professionalism, attention to detail, and timely resolution of issues. His genuine dedication to ensuring our satisfaction has made our experience smooth and worry-free.Thank you for your exceptional service and for making our home-related concerns a top priority. Your genuine approach has made a significant difference, and we are truly grateful for your efforts.

Anki · 23 October 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great Service and Customer Focus at Manor Grange

I recently purchased a lovely home at Manor Grange and had the pleasure of working with Dean the site manager to fix some snags. Dean demonstrated a genuine commitment to ensuring my concerns were addressed promptly and effectively. His professionalism and expertise were evident as he swiftly dealt with the snags and organised the trades. What impressed me most was his willingness to go the extra mile.All the site contractors undertaking the work were respectful and friendly. Dean has been friendly and personable throughout and made the entire experience pleasant and stress-free, always being contactable. Never once did I feel rushed or overlooked; instead, Dean's attention to detail and thoroughness reassured me that my home was in capable hands.The overall experience of working with Dean at Manor Grange was excellent. His dedication, professionalism, and friendly demeanor left a lasting impression.Dean is a credit to the Manor Grange site and Abbey Homes brand.

Ant · 19 October 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Stoke Mandeville

I'm updating my review 1 year after we moved in. It appeared that our family bathroom toilet pan has been leaking for 12 months. There are stains on the downstairs corridor ceiling and of course the plaster board is damaged. We contacted customer service on 11/9/23. Since then the only solution was to give us a new vinyl and cover the floor in the bathroom.We are currently using only an ensuite (the whole family!) and cannot get the house we paid for, the other bathroom stinks and is not available for use.Our site team was aware that the whole batch of toilet pans was faulty and they replaced them in several houses but no one told us about this issue. That is absolute negligence!Abbey homes is not a very ECO FRIENDLY company as well. They’ve buried a large amount of builders debris in a deep hole in front of our house on the lawn, which I find disappointing! The same story is in our garden under the turf. Any time we do gardening, we find plastic bottles and long pieces of cable.This is the first newbuid and the last one I will ever buy! Thank you Abbey for this, lesson learnt!

Inga · 18 October 2023 · LSL New Homes Dover

★★★★★ 1/5

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ABBEY HOMES should be looked into by…

ABBEY HOMES should be looked into by the building authorities.This company will use substandard products. Imagine they have been around to change my radiator valve more than 2 times in different rooms and they are still making noise and winter is round the corner again, imagine that kind of noise your whole house is shaking that kind of noise. 2. Took them over six months to fix water leak to the main bedroom roof, You don’t want to see pictures of the property they handed over to me. this is a newly built property and it’s just over a year I moved in. The snagging are in the hundreds. The workmanship is poor now imagine AFTERCARE . Extremely poor and the customer service manager extremely rude individual. I have had dealings with him so I know and I am not the only one with that same feeling. The Estate plan we agreed to have 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! Now we just had a response where they confirmed we were initially missed informed by their sales office. Imagine a company like theirs miss informing 2 different plots of the same mistake, how ironic that can be? Right? So the company had the revised plan in July, but sales teams sold us original plan in September and they claimed to have contacted our solicitor in NoV with a revised plan that the company had all along since July 2021. Imagine what we are now having to deal with, lawn full of grass and weed for I and my neighbour to share, we don’t even have a clue as this is the front of the house, we can’t use it for anything. Other in the estate have 2 car port each and we are to be paying the same estate charges and we still have to maintaining the pile of rubbish they left in front of our property to maintain. They are that incompetent. When they fixed wiring to heat upstairs down stairs and the ones down stairs for upstairs. I am exhausted dealing with this company I cried so much when I moved in as this was not a pleasant experience for a first time buyer like me. I was excited buying my first home only to have made the biggest mistake of my life buying from this company. If I could give ZERO ⭐️ I will that how awful my experience is. I am glad these cannot be deleted, the manager deleted all my feedback on Instagram they don’t like bad review, but they can hand you bad property and want you to keep quiet. Over a year after and I am still having issues. It’s so draining dealing with this company.

Lola · 12 October 2023 · LSL New Homes Dover

★★★★★ 1/5

Trustpilot

Absolute trash. Complete and utter disgrace of a company

TIP: look for reviews from people who've been in their home at least 6 months. The only positives are from people who've just moved in. This is where the fairytale ends and the nightmare begins.We've been in our home over 1 year...Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns!We have about 300 issues on our snagging report! That tells how this is going to go. They rushed the build of the house to finish before the end of the financial year.WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticketing pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush, tiles falling off the roof, the list is actually endless... We've found waste materials hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun.You cannot make this up.If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc.PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns!AFTERCAREAll I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. The main customer service rep and her manager can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. You will literally have a plumbing issue, and they will send an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbours have experienced the exact same issues. They have no shame whatsoever.Pretty much the whole estate have been having problems for 2 years non-stop.If you know what is good for you, steer clear of anything with their name attached to it. They are a fxcking nightmare and a disgrace of a company.

The · 21 September 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

I bought my first home with this…

I bought my first home with this company, and from the beginning to the end, everything went smoothly without any issues. I would like to give special thanks to James and Kelly both, as they were a great help throughout the process. Even after my purchase and move into the house, they checked in with me to ensure everything was okay and offered to provide maintenance if needed.

Celebi · 21 September 2023 · LSL New Homes Dover

★★★★★ 1/5

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Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns! We have about 300 issues on our snagging report! That tells you how badly this is going to go. They rushed the build of the house to finish before the end of the financial year. WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails on the staircase, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticking pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush ans could be pulled out by a toddler, tiles falling off the roof, the list is actually endless! We've found a tonne of construction waste material hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun. You cannot make this up. If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc. PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbor and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! AFTERCARE All I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. Dante and Candice can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. I had a plumbing issue, and they sent an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbors have experienced the exact same issues. They have no shame whatsoever. The whole estate where we are have been having problems for 2 years non-stop. If you know what is good for you, steer clear of anything with their name attached to it. They are a fxcking nightmare and a disgrace of a company.

KB · 15 September 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Bought plot 107 from Manor Grange Abbey…

Bought plot 107 from Manor Grange Abbey homes, we have changed bits already but love the house, special thanks to Dean from the builders and James in sales made it all an easier process

Cartush · 14 September 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Having bought a new home from Abbey…

Having bought a new home from Abbey Homes at HAWKINGE, Kent this year ( summer 2023 ) I can only praise the service we experienced. From the sales team to finishing procedures all went well with clear and thoughtful guidance. The deputy site manager Simon was there to help with any queries or snags that we spotted which were not very many. Both Steve the site manager and Simon could not have been more helpful, right up to the fixation and signing off. Also the quality finish to our new home was excellent. A big THANkS to all concerned. G Fisher

Gordon · 9 September 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

First time buyers

Very happy first time buyers and first to move into Imperial Gardens development. Simon and Marina have been great all the way, dealing with everything in a professional and friendly way and nothing was ever too much trouble.Thank you!Ákos and Francesca

Francesca · 9 September 2023 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Average quality, great people

I bought an Abbey home in Manor Grange, Glebe Farm just 4 weeks ago and so far the experience has been fairly smooth. From a sales perspective, I can’t fault James and his colleagues for their open and honest dealings and always getting back to me when promised. James took ownership all the way through the process, finding out information from solicitors when required. His friendly bubbly personality and banter with my son made the house move an enjoyable process for him and he talks fondly on a daily basis about James! Often asking if I can message him about the latest football score!The legal side of the purchase was difficult with issues with the deeds being registered incorrectly and issues with ground work in the garden meaning last minute changes to the layout but Dean the site manager couldn’t have been more helpful. He has continued to be supportive through the snagging process and work has started on that. Although this snagging isn’t complete I trust that it will be because the attitudes of people are spot on. I’d be happy to follow up with a further review once the process is complete. The overall build quality and finish of the property isn’t amazing (paint missed from areas, poor mastic, paint drips, dented door thresholds, scratched door steps etc) and there are a few issues with workmanship in general (brickwork and mortar, block paved driveway etc) but I’m confident that these will be resolved. Dean has made me feel very reassured and comfortable throughout and I’m confident I’m going to be very happy here

Jennifer · 4 September 2023 · LSL New Homes Dover

★★★★★ 4/5

Trustpilot

Imperial Gardens Hawkinge

Abbey Homes have been great throughout the process of buying and moving into my first new home. Sara, Marina and Shirley took me through the process with patience and understanding, answering all my questions however small they were. Even when the build was delayed by a couple of months they kept me up to date and pushed to get a completion date. Cannot thank them enough for their great communication throughout it all!Simon, the site manager, has also been great, ensuring that everything has been ok. He explained everything well during the home demo and has been on hand with any questions I’ve had since I moved in. There are a few snags that need resolving and these are in process of being resolved. He’s good at his job and keeps in communication, which helps, and cares about the people moving in and if they are happy, which is nice to see!A couple of bits that make it a 4 star review rather than a 5. The front garden, which is planted by Abbey could be better as plants have not been planted properly and to be honest are nearly dead. The company used just threw them in and didn’t seem to have any pride in their work. Not as nice as the other side of the road… The mould is also a bit of a concern as it’s now appearing in a few places now throughout the house, but I’m sure that will be resolved quickly.Overall I’m happy with my new home, Simon has really helped with this, and once the snags have been sorted out this will be a great first home for me.

Helen · 30 August 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

we have moved into our new home in…

we have moved into our new home in imperial gardens hawkinge . been been here 4 weeks now and had 1or 2issue's, we reported them to Simon the site under manager , which he resolved in no time .Very friendly and easy to talk to and the builders are polite

Raymond · 18 August 2023 · LSL New Homes Dover

★★★★★ 2/5

Trustpilot

Poor customer service - Avoid

I previously gave a 4 star review in 2021 (days after moving in due to the excellent sales and on site team) but am reducing my review after ongoing issues with customer service to get snags resolved. The process has been drawn out and the communication sometimes frosty and accusatory towards the customer which at times was upsetting. I would not buy another Abbey New home.

Sarah · 14 August 2023 · LSL New Homes Dover

★★★★★ 5/5

Trustpilot

Great experience with abby homes

Great experience with abby homes, cheers james for the help!

JimmyTheGiant · 11 August 2023 · LSL New Homes Dover