LSL New Homes estate agents in Dover and Darlington

★★★★★ 5/5

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First class service at customer care

I cannot thank Maisie from customer care enough, she’s been amazing dealing with a double glazing issue. I’ve been updated at all times regarding the repair. It’s good to know that I can contact her via email, and just know it’s going to be completed without any hassle.

Louise · 12 March 2024 · LSL New Homes Dover

★★★★★ 5/5

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Poppyfields Linton

We are very happy with our new home! We had a few snags, as with any new build, but these were fixed quickly. Every member of the site team and sales team have been very positive and helpful.

Nicola · 7 March 2024 · LSL New Homes Dover

★★★★★ 5/5

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James at Manor Grange - the reason we brought our house

The reason we brought our house was because of James. He is at the Manor Grange site. When we were first going for viewings at different developers, my husband instantly took a liking to him, and I think we must have had maybe 15-20 plus viewings around different developments, some even suited are needs better than the one we currently brought. But just on the sole basis of how he approached selling the house, with a lot of honesty, we went with it. It's hard to tell when people are selling houses, whether they are honest or not; but he was very frank and straight to the point. His manner of selling was not pushy, he had a good laugh with my husband. He took us around and showed us a few homes. We initially wanted to reserve a property on the site for £485,000 and explained that I was self employed and my husband was employed so our mortgage application would end up being a lot more longer. He said that's absolutely fine and still encouraged us to take the leap as it was our first home. When things were getting delayed by others, for example the solicitors, he would go out of his way to call them and chase it up on our behalf to help the process faster. That house ended up getting reserved the next day and we were gutted. He then told us to come down and would show us another house, we went and liked it, but was above what we wanted to pay, price being £525,000. Worked out well in the end because we just had to save a little more for our deposit and as our mortgage application took longer because I was self employed we managed to use this time whilst underway to save up that extra money. From beginning to end, he has been nothing short of supportive. On the day we moved in, my husband was back at my old house, and I was at the new house, the bed arrived but with one delivery driver because his other driver called in sick. My husband called James to help in a panic as he was an hour away and it was too heavy for me to hold as I'm heavily pregnant, and within not even a minute he turned up and helped unload a very heavy mattress and also the headboard which was very heavy with the delivery driver. He did not have to do that, that's not his job, but I was so appreciative of him taking out a good 20 mins of his time to help. Now if that is not good customer service then I don't know what is. No question is too much for him, if he didn't have the answer to something he would chase it up and get back to us the same day. During the whole process he kept us fully updated and we were well informed about everything that was going on, he also did video calls for us to show us the house whilst it was in itsLast stages, sent pictures and really went out of his way. At no point did I feel we were forgotten about. He also showed us his own house which is on the development and took us around which was unbelievably kind of him (as we would be buying the same house type) and to get some inspiration of what he had done with his own house. When we moved in he checked in on us and was very welcoming, and as I was pregnant he also called me up to let me know if my husband was ever out and I needed anything I can just ask him, which is very thoughtful of him. He is a lovely guy, we wouldn't have brought this house for sure without him being in the process. Any issues I've had, he's raised it up above swiftly and promptly. I really think this guy deserves a raise and is a massive asset to Abbey New Homes as a company, he should be on a lot of money (and no he has not asked us to write this review) but we were shocked at his customer service, other developments we went to, not a single one dealt with us the way he did and that's what drew us in immediately. He isn't just a sales person, he's a lot more than that - friendly, professional, efficient and just a fun chap to speak to. I also want to mention Justin, who has also been extremely pleasant to engage with (the site manager), you can tell he does not try to brush things off and is trying to get sorted any snags that need sorting as soon as he can. Thank you so much for everything James, words cannot describe how happy we are.

Zaynab · 29 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Manor Grange

Excellent Customer service from Dean on site in dealing efficiently with any issues.

Gerry · 25 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Thanks to Dave and all and Abbey Homes

Buying our new home with Abbey Homes at Crocus Fields has been a great experience. Dave our main contact was very friendly, helpful and positive from the very first moment we met him and did his best to accommodate our family requirements and genuinely cared about us and our family’s situation and future. We have had a really enjoyable experience and relationship with Dave. The other site contacts were also very willing and helpful on days we called and Dave wasn’t working. We have had a really positive experience and can’t wait to move in! Thanks again to Dave and co.

James · 17 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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great experience

great experience - moved in Feb 2021, minimal snags to report. Any snags we did find were repaired fast and effectively.Very happy with the house 3 years on, fixtures and fittings still remain robust and good as new.

Rupert · 16 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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The whole buying experience was very easy

The whole buying experience was very easy with David very helpful and friendly. We have been in our new home for just over a week, all miner snags are being sorted. The whole Abbey team have been great.

Mick · 16 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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We have had a great experience at Crocus Fields

We have had a great experience with abbey new homes , especially David at crocus fields who has helped and advised us along our journey towards our lovely new home . We would recommend them both to anyone looking for a new home and the knowledge and expertise to help you to realise your dream .

Leigh · 15 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Imperial Gardens, Hawkinge.

We first looked at this development in August and found Marina and the sales team very helpful and freindly. When we were in a position to make an offer we veiwed the show home and site plan. We moved in in November. Simon showed us our finished house 3 days before we moved in. There were a handful of minor snags which were dealt with very quickly. For example a minor leak was dealt with within an hour of calling Simon. I have found the experience of buying a new home from Abbey very positive. Its never simple moving house but the process was as straightforward as it could be. Since moving in there has been alot of activity on site while the developer finishes the rest of the estate. The builders are always pretty considerate, tidy and rush to move out the way so we can get in and out. Overall id summarise by saying we have been well lookef after by Abbey New Homes and would highly reccommend!

Joseph · 15 February 2024 · LSL New Homes Dover

★★★★★ 4/5

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The sales people were polite and…

The sales people were polite and informative on the site plans visits were always arranged at shortish notice so progress could’ve assessed. The buying process is always stressful but been able to talk about it with the representatives did help reduce the strain

Mark · 15 February 2024 · LSL New Homes Dover

★★★★★ 4/5

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Abbey Homes, Crocus Fields - Saffron Walden

All of the on site abbey team have been great. The site is well planned and not overcrowded. Snagging seems to be the big bug bear amongst residents. It does take a very long time from reporting to repair. Overall though, so far we are happy with our decision to buy our house here.

Sue · 15 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Great Service

I was warmly welcomed by Sara and Marina the first time I visited Liberty View in Lenham. Sara took me around the show home and then 5 other properties. She also shared all the information I needed should I wish to proceed. Since then, I have been there a few times to look around again. Great service, with a smile, together with an understanding of my requirements.

Helen · 11 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Liberty View, Lenham

Both Marina and Sara at the Lenham site have been very accommodating; we’ve popped by a few times without an appointment and it’s never been too much trouble for us to look around, or to answer any of our questions.

Aimée · 10 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Abbey New Homes-amazing staff

The staff at Abbey New Homes could not have been more helpful. We loved the show home & after we sold our house there were various delays & Lack of communication from the solicitors. Abbey New Homes stepped in & helped us to completion. Kelly & Ben especially went above & beyond, I don't think the move would have happened without them. We have been here 2 months now, & couldn't be happier.

Unhappy · 6 February 2024 · LSL New Homes Dover

★★★★★ 5/5

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Great customer service from David

I have just bought a home from Abbey New Homes in Lenham, Kent. The experience was excellent. Moving into our new home we have nothing but praise for David O’Leary (the site manager) who has made the process so much better. He has dealt with the (expected) little niggles/nuances professionally and in a very timely manner. He has always kept us updated on everything happening around the site and we can’t recommend his approach, customer service and professionalism high enough.

Tim · 30 January 2024 · LSL New Homes Dover

★★★★★ 5/5

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Great customer experience!

We've been really impressed with Abbey New Homes and the customer experience provided by Sara - her knowledge of the Liberty View estate in Lenham is excellent and she's been extremely helpful throughout the process. Would highly recommend you see her if you're considering a move to Liberty View. Thank you Sara!

Alex · 25 January 2024 · LSL New Homes Dover

★★★★★ 5/5

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I have been dealing with Sara and…

I have been dealing with Sara and Marina,They have both been brilliant helping us buy our second property at Liberty view in Lenham.Always make time, to show me and my family the property we have fallen in love with.They keep me updated throughout my journey with the next steps.We are just waiting to secure the plot and then it’s officially ours.

Kelly · 20 January 2024 · LSL New Homes Dover

★★★★★ 1/5

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Great Homes, Awful Customer Experience

Awful customer experience which is hard to write as love our new home but they aren't good at resolving issues and it's an ongoing battle.

Stuart · 17 January 2024 · LSL New Homes Dover

★★★★★ 5/5

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Amazing

Have been Well looked after. The builders on site take care and time to help with everything that needs attention. Always willing to lend a hand. Trustworthy and reliable. Very satisfied with all the work they have done. 5 stars

Kayleigh · 26 December 2023 · LSL New Homes Dover

★★★★★ 5/5

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We moved into our new home a couple of…

We moved into our new home a couple of months ago, and it has been a smooth process. Each team we dealt with had been great in their own regard. Now that we've moved in, Dean, Henry and the site team have been amazing and extremely helpful with any request we have had. It has made the process stress-free, and we have the reassurance that we will be looked after for the aftercare of our home. Additionally, the build quality of the home has stood out by far compared to other developers.

Rikhil · 19 December 2023 · LSL New Homes Dover

★★★★★ 4/5

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We moved into our Abbey new home in East Grinstead

We moved into our Abbey new home in East Grinstead. We've had many issues but the Customer Services have been absolutely great. Especially Nathalie at the beginning of our move and now we are dealing with Maisie, who has been amazing responding and organising to any questions straight away. This makes life so much easier.We had our downstairs cloakroom out of action for sometime and my parents were unable to visit, as it would mean climbing the stairs. Maisie was wonderful in organising the relevant contractors to come and fix the problems. So thank you Maisie. She made it all happen before Christmas. Very much appreciated.I would give Abbey New Homes a five star but had a few problems with our home albeit Customer Services have dealt with them efficiently.

Susan · 17 December 2023 · LSL New Homes Dover

★★★★★ 5/5

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Just moved into my new build home in…

Just moved into my new build home in Dunstable. The finish on the house has far exceeded my expectations. The site manager has been very helpful regarding any small snagging issues we’ve had. But once again these are minimal. Two weeks in and there’s nowhere I’d rather be.

Phelim · 11 December 2023 · LSL New Homes Dover

★★★★★ 5/5

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Great experience

Great experience, very helpful and really happy with my new home. Speedy response with the very low number of snags I had. Thanks!!

Rhys · 30 November 2023 · LSL New Homes Dover

★★★★★ 2/5

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Our experience has been mostly negative

Our experience has been, great at pre sales but not great at aftersales and promises to do things often fall short. Its difficult to get things fixed especially when they disappear off site and communication is difficult with Abbey over e-mail, lengthy and frustrating. However, when the builders are on site they are relatively quick to respond and get things sorted for you.Had a fault with our extractor fan and even after the site manger fixed it we had issues a few month later again and by that time builders had left site.Abbey Homes blamed us and said we were not using it properly and therefore refused to come out. In the end, after a lengthy back and forth e-mail chain they agreed to come and look only to find it had not been installed correctly! We had a leak around it and water dripping down, lots of people have the same issues, so be aware of that.Abbey even offer hampers to be delivered to apologise, only problem is they don't turn up.They just tell you want you want to hear but actually never deliver on what they say are going to do.General estate management is non existent also, they don't maintain or cut the grass for long periods of times and everything looks untidy, quite disappointing for a new build development.Overall, if we were looking to buy a new build again, we would stay clear of Abbey due to the customer experience and build quality.They also don't send out a survey of feedback after you move in, or follow up much and is down to you to contact them, which is odd, wonder why!

DAVID · 30 November 2023 · LSL New Homes Dover