Trusted Agent profile
★★★★★
1,151 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.
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loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmy was so helpful and she helped till…
Amy was so helpful and she helped till I found the right place to move to it.
Hey Amjad, Thank you for taking the time to leave your review. We are delighted to hear that Amy found the right property for you; we hope you have a great tenancy with us!Kind regards, loc8me
5/5
TrustpilotGreat Experience :)
Great company to go to for student accommodation, dealt with issues very quickly in my experience and Phil from the Newcastle branch replied to my emails near enough the same or the next day. Would really recommend if you are looking for student housing in Newcastle :)
Hi Ella,Thank you for taking time leave a review! We appreciate you sharing your positive experience with the Newcastle Branch and that Phil in particular has been responsive and helpful.Many thanks,loc8me Team🧡
5/5
Trustpilotvery helpful
It was a very good experience, Cynthia helped with everything. it was a struggle at times to figure out the contract but when I needed help she extended the deadline, helped me every step of the way and kept me updated through out. Would recommend to any student that needs an accommodation. I can’t wait to move in!
Hey Theresa, Thank you for taking the time to leave your feedback. It's great to hear that Cynthia was able to assist you during the contract stage of your accommodation search! We look forward to welcoming you to your new home in the near future. Kind regards,loc8me
5/5
TrustpilotHighly recommend Cynthia and Laurence
I booked an accommodation through loc8me with Cynthia. The process was really smooth and Cynthia along with Laurence were really helpful in answering all the questions that I had. They were both very friendly and approachable on the phone. I highly recommend loc8me, especially Cynthia and Laurence.
Hey Timothy, Thank you for taking the time to leave your review. We are delighted to hear that Cynthia and Laurence were helpful and approachable during your search for accommodation. We will be sure to feed this back to the team!Kind regards,loc8me
5/5
TrustpilotLoc8me Manchester
I booked a property in Manchester for September 2024 with Loc8me. The process was swift with the help of their team. Thanks to Cynthia, Laurence and Ashley who all did a great job in answering any questions and ensuring the contract was completed in an efficient manner. I’m looking forward to moving into the property in September and would recommend Loc8me when in search for accommodation.
Hey Sebastian, Thank you for taking the time to leave your feedback. We are delighted to hear that Cynthia, Laurence and Ashley were able to assist you with your accommodation! We look forward to welcoming you to your home in September!Kind regards,loc8me
1/5
TrustpilotHonest review of living in a uni house…
Honest review of living in a uni house under Loc8me.Firstly, the house wasn’t prepared properly before we moved in, plenty of issues. Secondly, communication is very poor. Numerous times throughout the year when trying to address issues or concerns they would either take ages to address the issue, or not respond at all. For example, we asked plenty of times for our meter readings and never got them back, so we had no idea how much of our heating/ other utilities we had used. Plenty of instances of property owners turning up at very short notice, or no notice at all and just turning up which was an invasion of privacy. They try to market themselves well with events where they give out free accessories, but this seemed like purely a way to mask the actual services that they should provide. Finally regarding deposits returns, we have still yet to receive them (it’s almost August bearing in mind we ended our tenancy in mid June). Would recommend looking at alternative options when signing house contracts. The only positive I could think of would be some flexibility regarding paying rent- such as allowing instalment payments for the first rent payment prior to receiving student loans.
1/5
TrustpilotAbsolutely shocking experience
Absolutely shocking experience. Zero support for a young student living alone for the first time. We were given the wrong postcode on the contracts so we have been going round in circles trying to set up utilities and no support to do this from loc8me. We've requested an inventory but we have not been given anything as yet!Totally disgusted I have never experienced anything like this from a service provider.
1/5
GoogleIf I could have put no stars I would I don’t know about the rest of the locations but whatever you do don’t get accommodation with them in Nottingham it was meant to be newly build in the two years I lived their, they was endless water damage, washing machines breaking and not being fixed for month, hoover broken and never fixed and now they want to take my deposit. Honestly the worst student accommodation I have ever been in. Avoid
1/5
TrustpilotNever viewed or collected keys .. chasing 18 year old for rent
Absolutely disgusting customer service and training clearly needs to be given to dealing with young adults signing contracts rather than just not explaining and tying them into contracts that have not been explained. Have call recordings of clear lies to obtain deposit and signatures and they still chase 18 year olds who have not provided the legally correct right to rent documents and those who have never viewed a property or even collected keys. Will be pushing to legal and if anyone else would like to join who have had similar experiences as we already have 7 young adults under 21 with same experience please contact my by my Google profile.
5/5
TrustpilotA great team of people!
Finding an accomodation was a huge challenge for me so it was such a relief to finally find one from the right team, thank you to Ashley and Cynthia for their consistent patience and communication!
Hey Asha, Thank you for taking the time to leave your review. It's great to hear that Ashley and Cynthia were able to assist you with your accommodation! We will be sure to pass this feedback directly to the team.Kind regards,loc8me
1/5
GoogleRating only, no written review.
5/5
TrustpilotFantastic service provided by Emma and…
Fantastic service provided by Emma and her Team. Outstanding results to a recent flood. Sorted out with the minimum of fuss. David @ SHM
Hey David,Thank you for leaving your review. We're thrilled to hear that Emma responded efficiently to an issue in one of your properties. We've shared your feedback with Emma and the team!Kind regards, loc8me
2/5
TrustpilotTerrible communication, Food Vouchers in exchange for no heating
Although Loc8me were fairly prompt to fix minor inconviniences (broken door, drawer, tap etc), the same could not be said for more major issues. For example, back in November our heating and hot water was turned off throughout our whole house. Although this put us into literally illegal living conditions (as it was during winter months), we were left without help or a solution for 3 weeks, still paying full rent, despite contacting Loc8me, who just kept telling us to ‘wait’. 4 months after, we were offered a £25 food voucher to share between ALL of us as ‘compensation’. After disputing this (due to frankly, feeling insulted), we contacted our local MP who sorted the situation (after Loc8me had consistently proved incapable), who granted us £100 compensation that we were more than entitled to. Loc8me has displayed a general incompetence to communicate; during the process of receiving our deposit back, we had phoned the company everyday for 5 days, only to be told we’d get a callback, only to be ignored EVERY TIME. We also could see via our WhatsApp group chat that our messages were constantly being ignored.If you are considering Loc8me as your letting agent, be prepared for long/ no replies, a lack of priority as tenants and £20 food vouchers in exchange for 3 weeks with no hot water or heating despite paying full rent.
1/5
TrustpilotDO NOT RENT WITH THIS COMPANY
DO NOT RENT WITH THIS COMPANY. All five star reviews are clearly fake or from landlords to get their ratings up, if you’re a tenant stay well away. I would give 0 stars if possible.Here are problems we have faced so far: 1) They signed us to the wrong flat in the wrong building next door which we didn’t even view as they were running their company from students in coffee shops and no office so no communication or clue what is going on half the time.2. We reported maintenance issues time and time again as our flat smelt like literal sewage and nothing was ever done about it. Additionally our flats in the entire building have no bells/buzzers so you never know when there is a delivery and therefore miss every single package - their excuse was “it was never stated you’d have working doorbells when you signed up”….as if a doorbell isn’t a fundamental aspect of a block of flats. 3. We have now left our previous flat and have received a bill saying we owe the company £1800 from going over our bills inclusive package (which is already an additional 3k a year on top of our rent). Therefore implying we have used 5000 pounds worth of electric in the year in a one bed flat. They did the exact same to another tenant in the building. They have no proof of any meter readings and are still trying to claim this from us.They are literally scamming and robbing students blind please do not go with this company. We have found letters from the energy supplier saying they owe thousands of pounds it’s really suspicious and every single thing they say is lip service do not trust them.
Hi Rebekah, Thank you for bringing your concerns to our attention. We sincerely apologise for the negative experiences you have described. We take all feedback seriously and are committed to addressing any issues to improve our service.We are dedicated to providing a better experience for all our tenants and appreciate your patience as we resolve these issues. Once again, we apologise for any inconvenience caused and thank you for your feedback.Kind regards, loc8me
5/5
TrustpilotGreat Experience
I booked the property with Loc8me Hull for coming Academic year September 2024. From selecting the property to finalising the contract, the whole process were too smooth. Special thanks to Lydia and Branch Manager Emma who helped me with every question asked. The real problem came when my plan to study at the University of Hull got cancelled and I had to cancel the agreement. I was worried to find a replacement for this contract but Lydia really helped me with finding a replacement and they finally found one for me. I'll personally recommend Izzy lettings if anyone is looking for place to stay for 2 reasons, 1 they got good properties with reasonable rent and 2nd for their support throughout and quick response to all the queries. Thank you! :)
Hey Hritik, Thank you for taking the time to share your experience with us. We are delighted to hear that we could assist you through securing your house, as well as helping you find a replacement. We will be sure to pass this feedback to Emma, Lydia and Izzy!Kind regards,loc8me
5/5
TrustpilotGreat experience
Great experience. Eve was fantastic!
Hi Ben,Thank you for taking the time to leave your review! We're pleased to hear that Eve has provided such a great experience for you; we have passed this feedback directly to her.Many thanks,loc8me Team🧡
5/5
TrustpilotLovely experience so far
Our experience with loc8me so far has been wonderful. Maryam, our property manager, is always there when we need her and is incredibly useful. I look forward to spending the rest of our tenancy with her as our property manager :)
Hey Celyn, Thank you for taking the time to leave your review. We are delighted to hear that you are having a positive experience so far with Maryam! We will be sure to pass on the feedback to Maryam.Kind regards,loc8me
4/5
TrustpilotI had good experience particularly with…
I had good experience particularly with Lawrence. He was responsive in taking the complaints and fixed it accordingly.
Hi Tariq,Thank you for taking time leave a review on your experience with us! I will be sure to forward on the positive feedback to Lawrence.Thank you,loc8me Team🍊
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with loc8me so far. Clean house, and very helpful staff. Maryam, our property manager, is always very happy to answer questions and will go the extra mile to accommodate your requests. I have had a very pleasant experience so far.
Hi there,Thank you so much for your kind words and positive feedback. We take pride in our property management, so it's great to hear that Maryam is doing well. We will pass on your thanks!Thank you,loc8me Team🍊
5/5
TrustpilotAmy was absolutely amazing in showing me around the property
Amy was absolutely amazing in showing me around the property. She was really kind and patient in answering all my questions about the property. Even before the viewing she took into consideration what I was looking for and came up with properties that aligned with my needs. Was lovely meeting her!!
Hi Amina,Thank you for taking the time to leave your review! We're pleased to hear that Amy has been kind and considerate on your house hunt with us; we have passed this feedback directly to her.Many thanks,loc8me Team🍊
1/5
TrustpilotUnprofessional and unhelpful agency
Loc8me took over the management of our house half way through the last year of our tenacy. We were told that the house was going to be completely refurbished and changed from a 4 bed to a 6 bed house after our tenacy was up. Loc8me created a WhatsApp group chat with the tenants in, only we were unable to respond in this chat as only admins could respond up until the last month of our tenancy. In this WhatsApp group we were bombarded with messages of various people coming to view or assess our property, which we would only be told about 24 hours before and given a wide time frame of "8am to 8pm". On one occasion, we were told to clean the property for a viewing on the house (despite the house not being worked on yet and was still a 4 bedroom house) I emailed saying that a few of the tenants were away bar one of us, and asked could we rearrange the viewing for a day the week after so we would have time to tidy the property. Loc8me emailed back saying that was fine, but come the next day, 3 people showed up. 2 to view the property and one to show them around. My housemate answered the door and overheard the agent saying it was already a 6 bedroom house, to which my housemate had to correct him and tell him it hadn't yet been renovated into a 6 bedroom house. Their agents and maintenance people were completely clueless as to what was going on. Countless emails of our concerns or queries were ignored, having never gotten a response, and we found that we would have to repeat ourselves constantly for the ones that were answered. When we eventually got sick of being ignored over email, and we rang up on an occasion or two, we were met with staff members, who had obviously taken a leaf from a politicians handbook, dodging questions left, right and center, never giving us a straight answer. When the last few weeks of our tenecy were on the horizon, we were sent "checking out guidelines', which consisted of a list of fees we would need to pay if it came down to it, such as £10 for a lightbulb replacement. We had been living at the property for 3 years and our previous landlords did not provide proper upkeep of maintenance. We again emailed and rang with concerns and queries and were again met with no straight answers and stress. In the end we got our whole deposit back, but that's not to say it didn't come with alot of stress and annoyance at the loc8me team for their unprofessional and shoddy management skills. I'd also like to note, my housemate has previously posted a bad review regarding the same issues, and a manager from loc8me rang her personally to argue with her decision to make that review, which shows nothing but a lack of customer service skills. Loc8me asked us to write a review, we are just being honest about our experience.
Hi Ella,Thank you for bringing this to our attention. We're sorry to hear about your recent experience with us. We're committed to improving our services and would like to discuss this matter further with you. Please reach out to us at hello@loc8me.co.uk so we can investigate.Kind regards, loc8me
1/5
TrustpilotThe absolute worst
The absolute worst. One example of many being that they painted (badly) some of the walls, then took money off our deposit for their being paint on the floor. Have heard nothing but bad things about this company, please do use someone else.
Hi George,Thank you for bringing this to our attention. We're sorry to hear about your recent experience with us. We're committed to improving our services and would like to discuss this matter further with you. Please reach out to us at hello@loc8me.co.uk so we can investigate.Kind regards, loc8me
5/5
Trustpilotgive maryam a payrise
despite having numerous issues with our house, maryam has continuously aided us in solving all of them promptly. sometimes issues have been resolved on the same day we contacted her. she has been really friendly and understanding and clearly takes her work seriously, approaching in a fair and professional manner. thank you maryam, we are very lucky and grateful to have you helping us :)
Hi Sophie,Thank you so much for your kind words and positive feedback. We are delighted to hear that you have received such a great service from Maryam. And we greatly appreciate you for taking the time out to share your experiences.Many thanks,loc8me Team🍊
5/5
TrustpilotI had a great viewing with Amy today…
I had a great viewing with Amy today explaining about the properties and all other options I have with payment options.
Hey Pranay, Thank you for taking the time to leave your review. We are delighted to hear that Amy provided a positive viewing for you! We will be sure to feed this back to Amy. Kind regards,loc8me
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.
The three loc8me offices, by town:
