loc8me estate agents in Loughborough, Nottingham and Durham

★★★★★ 2/5

Trustpilot

Dissapointing Service

Would not reccomend this company. While the houses they provide are nice and the service before buying is great, they have lied and made fase promises along with bad services as you acquire the property. They take way longer to respond sometimes needing 2 reminders, a young man tried to help me today and instead of providing solutions to a problem I was lied about he had a lot of attitude.

Dylan · 3 September 2024 · loc8me Nottingham

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️Star Loc8me

Postman delivered one of my parcels to the wrong address,lucky enough it was to another Loc8me address, great work from Kathryn & izzy for retrieving it. ⭐️⭐️⭐️⭐️⭐️Star service again from Loc8me. 👏

Simon · 2 September 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

Eve and Amy accompanied me for my…

Eve and Amy accompanied me for my viewings! They were really nice and patient, explaining the details of each property! It was a really great experience! Special thanks to Eve and Amy!

Yiwen · 2 September 2024 · loc8me Nottingham

★★★★★ 5/5

Trustpilot

They were very helpful and quick to…

They were very helpful and quick to respond to queries. One of the staffs, Laurence took the time to ensure that I get my request responded to as fast as can be, and for this I am very grateful

Rose · 30 August 2024 · loc8me Nottingham

★★★★★ 5/5

Trustpilot

All bills are covered in the very…

All bills are covered in the very spacious room that I reserved. Special thanks to Laurence, who accompanied me on the room viewing. He was friendly and knowledgeable enough to answer my questions!

Arun · 30 August 2024 · loc8me Nottingham

★★★★★ 5/5

Trustpilot

Great communication cynthia was a great…

Great communication cynthia was a great help as well

Salah · 29 August 2024 · loc8me Nottingham

★★★★★ 5/5

Trustpilot

Markhim's service was excellent

Markhim's service was excellent. He made me feel comfortable the entire time.He was very patient with me while I was viewing the property.

Felix · 28 August 2024 · loc8me Durham

★★★★★ 5/5

Trustpilot

Markhim was very helpful showing me…

Markhim was very helpful showing me around whilst viewing the flat and it was the quickness of getting moved in

David · 28 August 2024 · loc8me Durham

★★★★★ 5/5

Trustpilot

Kathryn Loughborough Office Has Been Amazing

Kathryn has been an exceptional staff and good ambassador of Loc8me. Always there to lend a helpful hand and no task is too big or small for her to handle. Always willing to go the extra mile to ensure client satisfaction. Keep it up KathrynTemidayo

Temidayo · 24 August 2024 · loc8me Durham

★★★★★ 5/5

Trustpilot

I had a fantastic experience thanks to…

I had a fantastic experience thanks to Laurence! He made the room viewing process smooth and stress-free, and went above and beyond to ensure my move-in was easy. He's incredibly nice and made everything go smoothly. Highly recommend working with him!

Ayman · 22 August 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

The team was really helpful all along…

The team was really helpful all along the booking process until I got the keys. Would highely recommend!

Mchakkah · 22 August 2024 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

FrustrateMe: How Loc8me tried to take our money - do not recommend!

If I could give 0 stars, I would. Our experience with Loc8me has been nothing short of a nightmare. This company is the embodiment of everything wrong with student housing.We signed a years tenancy with a student house in Loughborough, with so far a smooth sailing process in terms of house viewings and contract signings. However, once we moved in, things took a turn for the worse.Dealing with Loc8me was like pulling teeth. First off, our wifi was awful and did not reach all the rooms in the house, despite the property being small. My housemate contacted Loc8me and over a week later, nothing had been done about it. This meant she had to rely on her mobile data which ran out and meant she had to pay extra costs. Loc8me promised a booster but this was not installed until almost two months later.Onto our deposit, which was honestly the most frustrating and unfair thing that no student should have to deal with. We paid £450 out of our own pocket for this deposit, and were careful and treated the house with nothing but respect all year, despite water damage and peeling paint in our house upon moving in.Our keys were handed in mid June and we were told our deposit would be returned two weeks later. However, this could not be further from the truth and as of now, almost 2 months later, we do not have our full deposit back. After waiting weeks and hearing nothing, Loc8me had the audacity to charge us £180 worth of damage. Upon looking at the "evidence" that was provided with this, Loc8me sent us pictures of mattress and carpet stains, claiming it was us. There was no prior communication regarding these stains. However, upon looking at the move in report photos sent beforehand, these stains were present before we had even got the keys to our house. These charges were blatantly fabricated and a clear attempt to rob us out of our money in a completely unprofessional way. Upon mentioning this in the WhatsApp chat, they hastily changed it to £126, again for alleged "stains". Once again, we proved them wrong, as we had our own photos of the property from before the tenancy started, with the stains already present.We disputed these outrageous claims on MyDeposits. Since then, it has taken over a month to "assess" and we still have no deposit back. Loc8me have been incredibly unprofessional and have not even apologised for trying to falsely charge us. They have been nothing but inconsiderate, dismissive and uncooperative. This entire process was designed to frustrate us into giving up.In particular, Laurie Bingham has been one of the worst individuals in this process so far, representing to us the true colours of Loc8me. She has been rude, unhelpful and above all incompetent. It is a complete shock how this woman has not been sued.Loc8me is a scam operation that preys on students. If you value your sanity and your wallet, stay FAR away from this company. They don't care about their tenants - only how much they can squeeze out of them. I would rather sleep on the streets than deal with Loc8me again

Anon · 21 August 2024 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

Awful experience

We have had an awful experience with this company as students and will not be using them again next year !! This is in their Loughborough branch. I can’t speak for other branches. I have seen reviews on here about the same assets manager that we have had and I can agree. They are awful. They are awful at communicating and get things wrong all the time. No keys ready, disgustingly dirty house that hasn’t been cleaned by move in day. Back door that doesn’t lock. Mould everywhere that they said they had fixed but that is not true. The people in higher positions are rude and do not care. They have poor communication with their landlords so things do not get sorted. We paid rent and the house was not liveable. Ended up doing a deep clean myself even after they said they then got cleaners in because it was disgusting. It stunk of smoke, smoke stained walls, water damage, windows that don’t open, back door that doesn’t lock, the list goes on and on. It is expensive rent for what we are being given and I think it’s disgusting that they expect students to just roll over and deal with it. They rave about their fancy expensive properties because they actually take care of those. Their sub par stereotypical student houses they couldn’t care less. Avoid at all costs if I were you.

Iz · 21 August 2024 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

Horrendous customer service over our tenancy

We signed onto a year tenancy in Loughborough for a student house. Brilliant house with newish furnishings. However, loc8me made any process horrible. They would not respond to our queries or complaints on the WhatsApp chat for urgent matters. Their admin even leaving the group chat once instead of responding. They took a month to take a metre reading for us after numerous calls and chase ups because they had locked a room and kept sending people to get one without the keys. Their team was unbelievably disconnected with no track of enquiries being kept for different staff members to refer to. We got the feeling it was just useless, lazy and irresponsible students working there. You would call in the morning and then have to call in the afternoon to remind them of what you said which they had no record about and would proceed to not complete what they said in the time frame. When adjusting the contract to swap a member of the house they were useless, constantly sending over the contract with the wrong price and making information have to be redone nearly 10 times which represents a mindless system. Luckily the owners of the house were brilliant and would end up just completing repairs themselves instead of Loc8me. Loc8me overall came across as horrendously organised, horrendous at communication and using non-sensical systems. I would hate to have to live with them again.

Anonymous · 21 August 2024 · loc8me Durham

★★★★★ 1/5

Trustpilot

So disgusting it’s laughable

Absolutely disgusting company! Expensive:We paid for our own bills and they just forgot to mention that our water heater was ancient so ended up costing us £300 a month in electricity. My new flat costs £30 a month as they actually care about tenants and have a decently new boiler. Also charging that amount of rent for the absolute awful quality and size of flat is ridiculous. My new bedroom is quite literally 5 times as big and I save hundreds of pounds a month. This is quite ironic as my new house is actually not a polished dung. Silverfish: They let us live with silver fish for a year and only TRIED to fix it when I called the council on them lol (highly recommend if you’re having trouble with how useless they are). Broken appliances:A builder told me they basically painted over a really old disgusting building. They made it look pretty, but absolutely disgusting underneath. You can’t polish a dung loc8me. Withholding rent:Got little to say about this one, it’s just disgusting. Been well over 6 weeks and no return of deposit. They’ve taken half just to replace things that needed replacing anyway after general wear and tear. Useless useless employees: Again, very self explanatory. You report something and you have to chase for 3 weeks. Then, it still doesn’t get fixed. My flatmate had a broken shower for months. Then you get the sassy employees on the phone who very clearly do not like their life or job. Sort it out love, you’re in customer service and we’re paying a ludicrous amount of money for crap. I’d pay to see them live in the conditions that they put on us.

Rosie · 20 August 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

Efficient & friendly team

Working alongside Emma, Lydia and Izzy is effortless and a pleasure. They are an efficient and knowledge team who are always putting maximum effort in to ensure myself as a contractor is happy alongside their tenants.

T · 20 August 2024 · loc8me Loughborough

★★★★★ 4/5

Trustpilot

I am happy and satisfied with the…

I am happy and satisfied with the service that was provided by the property people. Specially Laurence, he was good and professional with his work and answered all the questions very patiently. It was very helpful. Thank you.

Ashu · 19 August 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

A reliable and trustworthy team

The best part about loc8me is that they are very attentive to the needs of there renters and will go above and beyond to accommodate any needs or concerns that you have and will go the extra mile to make sure you’re comfortable in your own home. Everyone’s very nice and patient.

Giovanna · 19 August 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

Laurence Sensier

Laurence is a professional individual that offers the best quality service. I would highly recommend him for your property needs.

Mohamed · 19 August 2024 · loc8me Loughborough

★★★★★ 1/5

Google

If you can avoid them I would highly recommend it.

Will · 18 August 2024 · loc8me Loughborough

★★★★★ 1/5

Google

Waste of time. Very slow at getting things done. Was promised a shed key for my bike.. didn’t get it until my bike was stolen from the garden. The deposit is a scam and is just used to take money from you, and is definitely not protected in anyway. Also, definitely don’t go all inclusive on bills. We saved thousands by doing bills ourselves. Unlucky scammers.

Liam · 18 August 2024 · loc8me Loughborough

★★★★★ 5/5

Trustpilot

Cynthia was so nice with me

Rating only, no written review.

Abdulmalek · 12 August 2024 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

No morals / no scruples and rely on young tenants lack of understanding of the rules of renting to abuse their situation and try to withhold everyone’s deposits! Absolutely disgusting!!!

Absolutely appalling company with no ethics at all. Totally abuse the fact that their clients are students who are not familiar with the laws of letting or their rights. Tried to withhold the deposit at the end of the tenancy, did not provide a check out report until 6 weeks after the keys were handed in, at the same time they said they were keeping half of the deposit for a deep clean, despite the check out inventory saying everything was clean. They’re not allowed to withhold a deposit to clean the house for the new tenants if the house is left in the same standard as it was handed over in at the start of the tenancy- which it was! (and by the time they claimed to have received invoices and details of their costs, the new tenants had already been in for 3 weeks…& when they provided copies of invoices they’d held onto them for 5 weeks anyway, despite being asked several times for an update!). When challenged they were positively rude, & when we appealed the claim for withholding our deposit (through Total Deposits) they completely ignored every request for info to them from the independent arbitrator so that the process dragged on for months. However, we were awarded the return of our full deposit. Just be aware folks and know your rights - I suspect they withhold half of everyone’s deposit for every house and make a pretty tidy sum off the back of peoples naivety!

Jo · 9 August 2024 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

Unprofessional and made getting answers and solutions very difficult

This company acquired our property from our previous landlord part way through the final year of our tenancy. They decided to turn a dated four bed into a new 6 bed for the September after we would be leaving the property at the end of June. This meant multiple visit to our property over months with at least one visit to the property every week which, as a house of working professionals, we found very inconvenient and disruptive of our day to day lives. I completely understand they are now the owners of the property and have a right to begin planning the next steps but they often didn’t give us much notice and have ridiculous time scales such as “person coming to property from 9am-7pm” and wouldn’t give a smaller time frame. Often we would be WFH and deal with sensitive information and this would disrupt our work days. They also were rude when contacted, didn’t respond to maintenance queries, wouldn’t clarify information easily and just over all were a nightmare to live with for the short 6 months that they were our landlord even refusing to fix faulty appliance in the house due to they being replaced when we moved out such as one of the showers. The biggest issue was the deposit. We did get this in full as of writing this review but it was not easy. Considering there was no itinerary on both side due to the previous landlord not creating one, they were so difficult to get an answer about how they were going to process our deposit. They had plans to completely renovate the entire house and yet couldn’t give a concise answer on what the plan was and how they wanted us to proceed with leave the house. Due to the house being extremely lived in and the previous landlord not fixing things in the most proper manner, the house had a lot of damage to it that they stated in their “how to move out” document we would be charge for if not fixed and rectified. It took multiple calls, text and emails to get clarification. Of which the WhatsApp group is most frustrating as it seemed like we had to keep repeating ourselves as they wouldn’t read up in the chat if a new person was responding, which after months of this left us all feeling fed up and annoyed. Over all the most stressful experience I’ve had with a landlord and this is my 6th one since I began letting. I would suggests caution when letting with this company and thoroughly take picture of everything as I feel they would dock money from deposits for dust on a window sill:) EDIT: I received a call from them not long after writing this review and the manager I spoke to basically spent the entire time arguing with me and basically having a go at me for leaving this review. I find this entirely unprofessional and I’m entitled to my own opinion. She seemed to have an issue with the fact the original title of this review was “be careful and make sure to document damage before moving in” as, as stated above, they made it such a difficult process to confirm the status of our deposit. She seemed to care more about how they looked than actually treat customers right. She also kept mentioning how “it’s not fair to leave this review because we gave you your full deposit back”. That doesn’t mean I didn’t have an awful time living with you as a landlord :).

K · 7 August 2024 · loc8me Loughborough