Trusted Agent profile
★★★★★
1,151 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPerfect agent
Laurence made the letting experience relaxing and comfortable. Couldn’t have asked for a more candid, effective agent. Thanks loc8te!
Hi Kate,It is great to hear that Laurence has been accommodating and has provided such a positive experience. We appreciate you taking the time to leave a review and we will ensure to pass this on to him directly!Many thanks,loc8me Team🍊
5/5
TrustpilotLawrence was great
Lawrence was great, explained everything to us clearly and was very friendly
Hi Josh,Thank you for taking the time to leave such positive feedback - I will pass this on to Laurence!Many thanks,loc8me Team🍊
5/5
TrustpilotLaurence welcomed into a lovely and…
Laurence welcomed into a lovely and showed around the place. Answering questioning perfectly. Would use Loc8me again.
Hi Gabriel,It's fantastic to know that Laurence's positivity and enthusiasm has been recognised. We appreciate your recommendation and kind words!Many thanks,loc8me Team🍊
5/5
TrustpilotSolving issues quickly
When we had an issue at the house Laurence was really helpful and came round quickly to resolve the problem. Thank you so much!!
Hi Emily,Thank you for the feedback, this will be sure to be passed onto Laurence! We are glad to hear that you were happy with his service.Many thanks,loc8me Team🍊
1/5
GoogleThis is the worst agency I’ve ever seen in my life, if you want peace of mind avoid them. Staffs are unprofessional idk prob cause they’re kids, speaks anyhow.
1/5
TrustpilotAvoid at all costs
Avoid at all costs! They do not care about their customers!
Hi Sarah, thank you for your review, we value your feedback and we are keen to discuss this with you personally if there are any outstanding issues with your property. As we cannot locate any account from the name you've submitted, would you mind giving us a call today at 01509278751 to discuss this?Many thanks, Fern
1/5
TrustpilotGO LITERALLY ANYWHERE ELSE
No communicationTried to stick me and other tenant for a £3000 utility bill within the first monthHouse was disgusting when we moved in, couch broken, mattresses stained, mould behind wardrobe etcDoor handle broke, reported the issue and months after only after having to make a formal report to the council did they shoddily fix it on the same day.Asked us to move out early but because of lack of communication we only had confirmation of the move out date a few days before hand.Trying to get the deposit back is also a nightmare as the images on their inventory list they send you are low quality, blurry and angled in such a way to hide faults, the images are also extremely out of date. (e.g. clean bathroom in image, toilet wad stained everywhere. Walls looked fine, walls had mould and had damaged wallpaper)Terrible practices, terrible communication, a truly horrific contract and horrific living conditions.When I last checked trust pilot shortly before moving out they were at ~2.7 stars so rating seems to be botted too. EXTREMELY UNTRUST WORTHYAVOID AT ALL COST
5/5
TrustpilotWould 100% recommend!
Called up to book a viewing and was booked in straight away for the same week. Communication was great leading up the viewing even when I was struggling to find the properly. Amy was fantastic and showed me round multiple flats to make sure I knew what my options were. She was super helpful and on top of everything!
Hi Cailtin,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Amy specifically has been super helpful throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotAmy in Nottingham made the renting…
Amy in Nottingham made the renting process very smooth, I couldn’t recommend her more! She provided all the information necessary whilst keeping it stress free. Thank you🤍
Hi Rose,Thank you for taking the time to share your positive experience! We take pride in our speedy contract and signing up process so it’s great that it is recognised and Amy was able to assist - I will make sure to pass on the feedback.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat work
Maryam at the Manchester office. She was a great help when moving into my new house.
Hi Yaqub,Thank you for taking time to leave a review! It is great to hear that Maryam has been helpful with your move into your new home - we will pass this positive feedback on! And we hope you enjoy your stay with us.Many thanks,loc8me Team🍊
5/5
TrustpilotPatient service
Maryam has exercised extreme patience and care in her job as a property manager. Having to deal with property related issues that are out one’s control is never easy, but she has remained consistently positive despite being faced with such issues. I can learn a lot from her character.
Hi Jamie,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Maryam! We are pleased to hear you received such great service and you enjoy the rest of your tenancy with us.Many thanks,The loc8me Team 🍊
1/5
GoogleRented for a year (11 months) from Loc8me and throughout my tenancy they never respected our privacy. Once they had a viewing of our place and they barged into our flat despite us having told them to wait a minute as one of us was in the bathroom. The lady just showed herself and two prospective tenants inside our flat and we were so shocked as no one had invited them in. We very politely told her that this was very rude of to just unlock our door and barge in, but all she did was lie and say that we told her to come in. She even called her manager and lied to her and said that my friend and I “yelled at her”. Other problems that we’ve had is the agency not being considerate at all for student tenants. A week before I had to submit my dissertation, the WiFi stopped working because someone in another flat turned the router off. I begged, called and emailed Loc8me so many times asking them to fix this issue as I had no WiFi at home to work on my dissertation. They took 5 days to check out the property and all they had to do was turn a switch on. They were not apologetic whatsoever. Another instance of their unprofessionalism is when the washer stopped working and my clothes were stuck inside for 3 days and were completely ruined. They attempted to fix the washer twice and could not care any less about my clothes being stuck and wet for 3 whole days. After moving out this August, they took one month to make an offer of paying us our deposit back (which according to our contract they were supposed to pay us our deposit back 2 weeks after moving out). They want to retain £130 to paint over some stains left by prior tenants, replace a screw in the kitchen cabinet and fix the blinds. All of this, (according to a friend of ours who is a contractor) should not amount to more than £65. There’s a lot more bad stuff I could say but here are some snippets of how rude and money minded this agency is. I wish I could give them negative stars, but sadly I can’t. They are the rudest people ever. They don’t care about tenants, especially international tenants and i strongly suggest that no one rents from them.
1/5
TrustpilotI hate this company- cannot manage
I hate this company- cannot manage, update or sort issues out at all
1/5
GoogleAwful, awful company. Will take about 3 months to fix any small problems you have with your property. Took 2 days to fix a power cut, and 1 month to fix a dodgy boiler leaving us without hot water for a weekend
1/5
GoogleAwful customer service and awful staff. Izzy and Elizabeth are the rudest people I have ever dealt with. Loc8me do not care what your living conditions are as long as they receive their payment.
1/5
GoogleIt has been over a month since our tenancy ended, and we still have not received our deposit back. Despite repeated attempts to contact loc8me, they have been unresponsive. Will need to raise a dispute with the deposit protection scheme to try to recover the deposit that they are currently withholding from us.
5/5
TrustpilotWhat a tour
Incredible experience very informative Amy was amazing, answered all questions was great with communication and very friendly
Hi Jack, Thank you for taking the time to leave a review and it is great to hear that you had a positive experience with us on your viewing with Amy - I will make sure to pass on the amazing feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotBeaconView Property in Loughborough
Overall, this is a very good new property that includes everything for someone who wants to stay in Loughborough City. I want to give a special mention to Emma, who has been an exceptional asset manager. Her professionalism, attention to detail, and commitment to ensuring everything runs smoothly were truly impressive. I am grateful that I had to deal with such a reliable and trustworthy manager.
Hi Kypros,Thank you for leaving us a review and you are settling in to your new home well! It is also great to hear that Emma is provided a smooth and positive experience for you - I will make sure your feedback gets passed on.Many thanks,loc8me Team🍊
1/5
GoogleAwful customer service and awful staff. Izzy and Elizabeth are the rudest people I have ever dealt with. Loc8me do not care what your living conditions are as long as they receive their payment.
2/5
TrustpilotStudent property next to brothel
Our student property located next to a brothel leading to constant knocking and harassing at our door during the night, leaving the female tenants feeling unsafe and uncomfortable. Loc8me failed to inform us of anything, and despite us informing them of the issue they said nothing to the 4 new female tenants moving in after us. Additionally, there was a break/vandalism early on in the tenancy but no extra security precautions were taken leaving us to purchase a camera - instead loc8me insinuated we had something to do with it despite knowing the previous tenants had not returned a house key and had issues with the company due to the security deposit (something an agent told us). The property was at least modern and nice, however, the property agents managing our house consistently changed so there was sporadic and unorganised communication from them.
1/5
TrustpilotLoc8me Bath leaving students homeless…
Loc8me Bath signed an assured short hold tenancy agreement with my daughter and 5 other students to start mid September. It was secured with a deposit. 24 days before they were due to move in loc8me requested a phonecall with one of the students. On this phonecall they told them that they would not be able to move in due to the renovations not being completed and the property was not going to be ready until January at the earliest. They originally said this was due to Wessex Water putting a stop on all development in the area which did not ring true. A student queried this with Wessex Water and was told that this was completely untrue. When this was brought to Loc8me’s attention they said they had given the wrong information and it was due to the property needing to be underpinned. Had due diligence been done before starting the works by the landlord then this would have been apparent immediately and the students could have been given more notice. All of the students were going into their final year of study. It is extremely hard to find any decent student accommodation in Bath that is reasonably priced. Loc8me did not offer them any help at all and basically said it was the landlords decision and nothing to do with them despite the fact that they had signed the contract as landlord. There was no resolution and they did not offer any other accommodation or any temporary accommodation. They left 6 students homeless 3 weeks before the start of their final year through no fault of their own. During various phone calls to the company their attitude was appalling with one member of staff being very disrespectful about the situation. On Loc8me website it states the following : “ Our core values drive us to ensure student satisfaction: embrace the crazy, be exceptional and do the right thing.” None of this was apparent to the students in this situation who were distressed and traumatised by being left without a roof over their head. This was extremely stressful for the students. The AST was discharged in a letter on the 4 September which is 12 days prior to the move in date and this is the first formal communication we received about it. We have since found out that they have done the same with other houses in the area. We are looking for other students who have had the same thing happen to them as we are trying to take action as a collective.
5/5
TrustpilotIt was a great experience hosting you!
Rating only, no written review.
Hi there,Thank you for leaving us a review! It is great to hear your positive feedback.Many thanks,loc8me Team🍊
1/5
GoogleThis is honestly the worst agency ever. If you do not want peace of mind, rent from loc8me. Absolutely shitty experience. Made complaint about heater not working, mattress constantly causing back ache, chair that is bad and for over a month, no one has come to check on it.
5/5
TrustpilotTop notch experience
The process of renting a property with loc8 me Loughborough is simple, compared to some other agencies. The customer service is top notch. As someone who worked in the customer service sector and was taught a high standard, I don't often find myself being surprised by customer service. The Loughborough branch team surprised me, so big thumbs up for that. The staff are extremely friendly and even when concerns arise, nothing is ever a problem for the staff. The staff work tirelessly to make sure every concern that arises is dealt with, to the best of their ability. The communication is great. Reporting maintenance is very simple too. Considering the amount of beds that have to be turned around, in the time that loc8 me have to do it and still have great service, it's outstanding. loc8 me, have gone above and beyond expectations in my eyes.
Hey Jamie, Thank you for taking the time to leave your review. We are delighted to hear that the Loughborough branch went beyond your expectations! We will be sure to pass this onto the team in Loughborough.Kind regards, loc8me
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.
The three loc8me offices, by town:
