loc8me reviews

★★★★★ 5/5

Trustpilot

Excellent help

A big thank you to Aaron for helping us find a house. He helped the process be less stressful and listened to everything we had to say and showed us all the houses that fit what we were looking for. We were worried about the house hunting due to it being January, but Aaron helped us find houses and kept us updated.

Evie · 15 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID in Nottingham

AVOID AVOID AVOID in Nottingham. Absolutely useless. Problems started as soon as my daughter moved in. Water ingress into her room, mold, musty smell, damaged paintwork. Had to move out and commute from the Northwest to Nottingham every day!! Now won't give deposit back due to having to repaint the room and remove mold and water stains, basically wanting us to pay for the lack of maintenance. If I could give minus 10 I would. Staff are useless, have zero clue on how to deal with... basically anything. AVOID AT ALL COST!!

Piers · 7 August 2026

★★★★★ 5/5

Trustpilot

At Loc8 me

At Loc8 me, I deal with Emma, Izzy and the wider team. They are a truly professional, proactive and very responsive team who hold a wealth of knowledge and expertise in the field. I have worked with these guys for a few years now and can honestly say it’s a please and ease working with them. Nothing is ever too much trouble and the entire team always go the extra mile to provide constant customer satisfaction

Chris · 26 August 2026

★★★★★ 1/5

Trustpilot

If I could give 0 I would. AVOID

If I could give 0 I would. WORST COMPANY EVER. Do not rent as a student unless you want to be scammed. We (5 girls) rented a house through this company and do not even know where to start on the issues we experienced. Firstly, we signed a 5 bedroom house floorplan with a proposed extension, not offered a viewing due to 'construction' and presented with a 4 bedroom house with one bedroom cut in two with a partition wall with not prior warning! When it has been brought up no compensation was offered and Loc8me stated they 'didn't know'. Awful customer service and professionalism not to mention the fact we paid £52k for one bedroom less. If we were warned this we would not have signed the property as it was already extortionate. Secondly, We had men walk into our house with keys as if it was there own with no warning multiple times throughout the tenancy including when showering. I had a contractor try to force his way into my home after repeatedly telling him no. No privacy or safety. On multiple occasions Loc8me stated they weren't even aware of the visits themselves! Could have been anyone, not safe to live in as young girls when various different men across the town have a key.

Katharine · 27 July 2026

★★★★★ 5/5

Trustpilot

Phil G

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bits around the property. Everything was done to a really high standard.

Jessica · 5 March 2026

★★★★★ 5/5

Trustpilot

Really lovely and helpful staff…

Really lovely and helpful staff who were happy to thoroughly answer any queries I had, especially Tom from the Nottingham branch. Would definitely recommend to others and use again in the future.

Lily · 14 July 2026

★★★★★ 1/5

Trustpilot

Suleman

This is one of the worst estate agent ever in UK,the building leaking, food being Stalin, no hot water no heating for weeks,the mattress full of bugs which cause my daughter getting rush all over her body ,the carpet all warn out fully of bugs,we had homeless people sleeping inside the building for months even after reporting it took loc8me weeks to kicked thim out and another week's to fixed the front door all the students never feel safe ,the windows not closing properly during winter time,

Abdul · 13 June 2026

★★★★★ 5/5

Trustpilot

We recently asked to get the tired …

We recently asked to get the tired bathroom in our Loc8me property refurbished, and Niamh was very helpful at getting the ball rolling. Sam did an incredible job to get it started so promptly and finished so quickly - it now looks much better and we are really happy!

G · 21 September 2026

★★★★★ 5/5

Trustpilot

Viewing

I went for a viewing today and Cynthia was absolutely lovely! She was accommodating, answered all my questions and was very understanding about the queries I had.

Elelyon · 15 July 2026

★★★★★ 5/5

Trustpilot

Connor was extremely helpful with all…

Connor was extremely helpful with all aspects of the process. He removed any anxiety and worries I had and allowed for a seamless move. Couldn’t have gone any better

Brodie · 23 June 2026

★★★★★ 5/5

Trustpilot

Easy and smooth experience

As my first experience as landlord I was a bit nervous about the outcome but Emma, Izzy and the team from Hull Agency guided me and took care of everything. The whole process was easy and smooth with great and fast communication.

Sanjin · 3 March 2026

★★★★★ 5/5

Trustpilot

Thanks to Tom from the Nottingham…

Thanks to Tom from the Nottingham branch who was massively helpful

Isaac · 17 September 2026

★★★★★ 4/5

Trustpilot

A great choice when looking for student accommodation in Durham

We were struggling to find a company that would work well with us, especially when we're a mix of international and domestic students. These guys were super easy to discuss with and we are happy with the property we settled on. When showing us around it, Markhim was very well informed and was able to answer all our questions and concerns.Of course, we haven't lived in the property yet and so can't review what that's like with this company, but from what I've heard and seen, these guys work well with students and are a great choice when looking for accommodation.

Harriet · 9 December 2024

★★★★★ 1/5

Trustpilot

I can not express deepest regrets…

I can not express my deepest regrets upon signing up as a guarantor for a friend's with loc8me. The process for getting the room went smoothly without a doubt but the biggest disappointment was when my from picked the keys and got to the apartment. The entrance key given didn't work, he had to call three times for the correct key to be sent which took 40 minutes. Once entering room it was a shock. The room that initially was shown to him and he like, was the same room code that was given to him. They have allocated a different room for him amd the room hasn't been cleaned. Stains on the tables and dirt was everywhere. The bed in the room is very old and the mattress definitely needs changing. It wasn't to a British standard mattress to sleep on. The walls of the room is dirty, inside of drawers was a massive eye sight. Even the guy from the agency commented that all these things wasn't there when their view together and I wasn't the same room. He was Stan. Did advised for pictures to be taken and sent to the agent . Why the room swap, only God knows. The Kitchen didn't look like it's been cleaned for weeks but when we view it was nice but all changed om moving in date. My friend couldn't spend his first night there, he had to rebook the Air B & B back to go back and spend the night there. I was a big disappointment. I am shocked and I am going to complain to the agent to findout why they gave a different room and the room door even couldn't lock. Everything was just bad to the highest degree.

Nii · 7 November 2024

★★★★★ 5/5

Trustpilot

Top notch experience

The process of renting a property with loc8 me Loughborough is simple, compared to some other agencies. The customer service is top notch. As someone who worked in the customer service sector and was taught a high standard, I don't often find myself being surprised by customer service. The Loughborough branch team surprised me, so big thumbs up for that. The staff are extremely friendly and even when concerns arise, nothing is ever a problem for the staff. The staff work tirelessly to make sure every concern that arises is dealt with, to the best of their ability. The communication is great. Reporting maintenance is very simple too. Considering the amount of beds that have to be turned around, in the time that loc8 me have to do it and still have great service, it's outstanding. loc8 me, have gone above and beyond expectations in my eyes.

Jamie · 28 September 2024

★★★★★ 1/5

Trustpilot

Worst agency to book through.

DO NOT BOOK WITH LOC8ME! If i could give 0 stars i would, i’ve never seen such an unprofessional and unethical agency especially towards students!!! They take advantage of the vulnerability of students, I was supposed to move into one of their accommodations but after they added me to the residents whatsapp group chat and i’ve seen the disgusting state they live in and how the manager acts on it ( they don’t) and the amount of times people complain and how long it takes for maintenance to fix things, I had asked for my contract to be terminated. One of the letting agents, Molly has been nothing but rude, disrespectful and they all don’t know about each other they all say different things to me Molly had said there will be a “name fee change” on the tenancy release documents even though they are changing that “contract” on word themselves and one of her colleagues had said my deposit will be refunded in full as i’ve never moved in. Another time I had to call them because they were harassing me with emails and messages with links to make a payment of £2,346 upfront for the first instalment of rent EVEN AFTER I WAS RELEASED FROM MY CONTRACT, they were speaking over me on the phone not letting me explain what the issue was and just overall extremely rude. They continued to send me notifications to make payments for WEEKS after i had signed the deed of contract. A whole mess, 0 communication and unprofessional. I strongly recommend to not book anything through this agency.

Larissa · 13 September 2024

★★★★★ 1/5

Trustpilot

FrustrateMe: How Loc8me tried to take our money - do not recommend!

If I could give 0 stars, I would. Our experience with Loc8me has been nothing short of a nightmare. This company is the embodiment of everything wrong with student housing.We signed a years tenancy with a student house in Loughborough, with so far a smooth sailing process in terms of house viewings and contract signings. However, once we moved in, things took a turn for the worse.Dealing with Loc8me was like pulling teeth. First off, our wifi was awful and did not reach all the rooms in the house, despite the property being small. My housemate contacted Loc8me and over a week later, nothing had been done about it. This meant she had to rely on her mobile data which ran out and meant she had to pay extra costs. Loc8me promised a booster but this was not installed until almost two months later.Onto our deposit, which was honestly the most frustrating and unfair thing that no student should have to deal with. We paid £450 out of our own pocket for this deposit, and were careful and treated the house with nothing but respect all year, despite water damage and peeling paint in our house upon moving in.Our keys were handed in mid June and we were told our deposit would be returned two weeks later. However, this could not be further from the truth and as of now, almost 2 months later, we do not have our full deposit back. After waiting weeks and hearing nothing, Loc8me had the audacity to charge us £180 worth of damage. Upon looking at the "evidence" that was provided with this, Loc8me sent us pictures of mattress and carpet stains, claiming it was us. There was no prior communication regarding these stains. However, upon looking at the move in report photos sent beforehand, these stains were present before we had even got the keys to our house. These charges were blatantly fabricated and a clear attempt to rob us out of our money in a completely unprofessional way. Upon mentioning this in the WhatsApp chat, they hastily changed it to £126, again for alleged "stains". Once again, we proved them wrong, as we had our own photos of the property from before the tenancy started, with the stains already present.We disputed these outrageous claims on MyDeposits. Since then, it has taken over a month to "assess" and we still have no deposit back. Loc8me have been incredibly unprofessional and have not even apologised for trying to falsely charge us. They have been nothing but inconsiderate, dismissive and uncooperative. This entire process was designed to frustrate us into giving up.In particular, Laurie Bingham has been one of the worst individuals in this process so far, representing to us the true colours of Loc8me. She has been rude, unhelpful and above all incompetent. It is a complete shock how this woman has not been sued.Loc8me is a scam operation that preys on students. If you value your sanity and your wallet, stay FAR away from this company. They don't care about their tenants - only how much they can squeeze out of them. I would rather sleep on the streets than deal with Loc8me again

Anon · 21 August 2024

★★★★★ 5/5

Trustpilot

I spoke to Ella in the Leicester branch…

I spoke to Ella in the Leicester branch today regarding the contract that my daughter needs to sign and she was really helpful, she understood my questions and advised professionally. Thank you Ella, much appreciated.

Laura · 16 January 2026

★★★★★ 5/5

Trustpilot

I had two Viewing with Loc8me in…

I had two Viewing with Loc8me in different periods. Both of the agents, Amy and Luca were very helpful and friendly. Especially Amy, even tho I couldn't take the room that time I met her, she was so helpful and friendly. Helped me with everything I needed. Very responsive to my questions and my calls. So far, I had a veru good experience with Loc8me and I would strongly recommended to them.

May · 2 December 2024

★★★★★ 5/5

Trustpilot

Great Experience

I booked the property with Loc8me Hull for coming Academic year September 2024. From selecting the property to finalising the contract, the whole process were too smooth. Special thanks to Lydia and Branch Manager Emma who helped me with every question asked. The real problem came when my plan to study at the University of Hull got cancelled and I had to cancel the agreement. I was worried to find a replacement for this contract but Lydia really helped me with finding a replacement and they finally found one for me. I'll personally recommend Izzy lettings if anyone is looking for place to stay for 2 reasons, 1 they got good properties with reasonable rent and 2nd for their support throughout and quick response to all the queries. Thank you! :)

Hritik · 24 July 2024

★★★★★ 1/5

Trustpilot

Taking Formal Action!

I will now be taking formal action and take this to the next level. Considering i had only days left to find a replacement tenant i still have had NO support or work done on YOUR end, in order to succeed at this due to utter incompetence of Loc8me. We have been left hung out to dry from March, despite the risk of being left liable to costs as soon as the 1st July comes, despite finding replacement tenants the day before.We have been looking to terminate our contract early before our move in date, from March. We were due to move in on the 2nd July, however no longer wanted the property due to inconvenience's and unprofessionalism. This has been liaised with their team, by passing on new interests of people who would take the property, however the responses were appalling and someone who was ready to sign the contract on that day was not contacted. Many people were waiting to be contacted back but had’nt received responses. Their excuse was: THEY GOT LOGGED OUT THEIR WHATSAPP ACCOUNT!As well as this we must state, that after we had shown interest and placed the deposit down, the Price of the property PCM had been changed and we have proof of this. Can this also please be further looked into as we do understand this should not be the case. We are constantly being told we’d have to pay if we can’t find tenants, but months have gone by and nobody has helped us which is unfair!There is still no progress here nor aid in concluding this tenancy despite tenants being found CLEARLY. It almost feels prolonged intentionally at this moment in time, and both myself and my sister are now considering legal action. We feel swindled. Not only this, many reviews regarding loc8me online, express the same level poor experiences that we are currently having and can relate to. As well as this when we tried to Liaise with various members of your team, Molly & Liv, especially Siohban (Branch manager) who responded to another review i posted asking me to email her, but i haven’t received a response at all. Molly went on annual leave so there was no one for us to contact or communicate with, therefore we had over a month where we had no one to communicate with or pass further interested tenants on to.

Lauryn · 6 July 2024

★★★★★ 5/5

Trustpilot

Amazing service

I recently had the pleasure of working with Caitlin at Loc8me, and I cannot say enough about how amazing the experience was. From start to finish, Caitlin was incredibly helpful and patient, guiding us through what turned out to be a not-so-smooth process with unwavering support.One of the standout parts of Caitlin's service was her exceptional patience. Finding houses especially so late in the year can be stressful and complicated, but Caitlin's calm and composed energy was exactly what we needed. She took the time to listen to our concerns, answer our countless questions, and provide valuable insights that helped us make informed decisions.Caitlin was also incredibly accommodating of all our requests. Whether it was scheduling last-minute viewings, adjusting plans to fit our busy schedules, or addressing specific needs and preferences, she went above and beyond to ensure we were completely satisfied. Her flexibility and willingness to adapt to our needs truly made a difference.Overall, the service Caitlin provided was nothing short of outstanding. Her professionalism, dedication, and genuine care for her clients are evident in everything she does. If you're looking for someone who will go the extra mile to help you find the best student house for you, I wholeheartedly recommend Caitlin. She is a true gem!

Lauryn · 28 June 2024

★★★★★ 1/5

Trustpilot

Today been 21/06/24

Today been 21/06/24, loc8me letting agency is still chasing me to pay them rent, haven't been served with section21 to force me out of their property, l left there property at the beginning of June and the still threatening me with court, the emailed me saying that the got no choice than to contact my guarantor, l left there property and the still wanted me to pay them rent. This letting agency is a SCAM, a rip off and l am waiting for the end of June and l need them to refund my deposit of £150. Then l shall take it from there. loc8me gave me 2 months before the evict me from there property to there own detriment, l left at the first 1 month of notice, before the duration of the eviction, so due to there greed l was smarter than them, there manager Jark has been on the front with series of emails demanding me to pay but Jark is misleading himself as manager. From there head office the have cancelled my contract and issued me a copy but Jark doesn't know that. Below was the last email from the letting agency theaten me.Hello After numerous unsuccessful attempts to contact you regarding your rental arrears we are now left with no alternative but to contact your guarantor.I would like to remind you of your legal obligation to settle the agreed amount on the agreed date as per your AST. Failure to do so will result in legal action being taken against you & your guarantor.Kind regardsThe Team @ Loc8meTel. 01509 278750

Ugo · 22 June 2024

★★★★★ 1/5

Trustpilot

Didn't have a house for half a year

Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.

Luke · 21 January 2026