Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMolly Murphy
Honestly, I was lucky enough to have Molly Murphy helping me through the whole process of securing my next uni home and she was amazing. She was so patient with me and my friends and helped us through the whole process. So grateful to her because i don’t think i would have been able to do it without her support. Massive thank you Molly!!!
Hanifa · 13 July 2024
Agent replied · 28 August 2024
Hey Hanifa, Thank you for taking the time to leave your review. We are delighted to hear that Molly helped you to secure your next student home! We hope you enjoy your new student home. Kind regards,loc8me
★★★★★ 5/5
TrustpilotAfter viewing many rooms over the past…
After viewing many rooms over the past few months I can honestly say no agent has been better than my experience with Christian at loc8me. Punctual, funny and very knowledgeable, his expertise made house viewing a great experience. Amy has also been excellent at sending across suitable housing options taking in to account my criteria and situation. Thank you so much Christian and Amy
E · 16 June 2024
Agent replied · 28 August 2024
Hi there,We really appreciate you taking time to share such a positive experience with Christian. It is great to hear that Christians great customer care and service is being recognised!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotQuick and Easy!
Massively fast, and easy - made finding a house so simple! Had an amazing experience in store, swapping house viewings to what will be our home next year! Markhim was exceptionally quick to answer any and all of our questions, and help us to sign the contract aswell - could not recommend Loc8me any more.
Ellie · 5 November 2024
Agent replied · 26 December 2024
Hey Ellie, Thank you for taking the time to leave your review. We're delighted to hear that Markhim was helpful and quick to answer your questions. We look forward to welcoming you to your new home next year!Kind regards,loc8me
★★★★★ 5/5
TrustpilotGreat service
I recently enquired about a property, Tom from the Nottingham branch was super friendly and knowledgeable. He helped to find a suitable property and organise a viewing. The viewing was very useful in deciding on the right property for me.
Joe · 14 July 2026
Agent replied · 22 September 2026
Hi,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that Tom provided such a friendly and knowledgeable service.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotAbsolutely recommend
I had a viewing with Amy twice over, so friendly and lovely. Really was accommodating and showed me around the property throughly. Such a chatty and lovely human! Would really recommend loc8me, very quick responses and such a good job at everything. Amy was such a joy and really helped with this experience! Thank you guys !
Liv · 17 September 2024
Agent replied · 23 October 2024
Hey Liv, Thank you for taking the time to leave your review. We are delighted to hear that Amy was friendly and created an enjoyable experience for you! We will be sure to pass the feedback to Amy.Kind regards,loc8me
★★★★★ 5/5
TrustpilotI am really enjoying my time working at…
I am really enjoying my time working at Loc8me! A very professional environment with good training and ongoing support from Rosy and her team. I have been made to feel welcome from the moment I walked in. Rosy manages the extremely busy office very well, she is approachable, fair and friendly. She is a brilliant manager and it's a pleasure working for her.
Stacey · 6 June 2024
Agent replied · 28 August 2024
Thank you Stacey for the review and kind words. You have been a huge asset to the team during our busy period and fitted in perfectly with everyone. Thank you for all your contributions and support.Kind regards,Rosy Banwait - Accounts Manager
★★★★★ 5/5
TrustpilotMy friend and I went into the…
My friend and I went into the Nottingham locate me today to ask about availability for next year. We spoke to Eve and Cav and they were both really helpful and friendly. We’ve struggled to speak properly to another other estate agents the last few weeks so thought we would leave a review for anyone else that is looking for somewhere to live.
Sophie · 25 May 2024
Agent replied · 16 June 2024
Thank you for your feedback, Sophie, this will be passed on to our team! We are glad to hear you had such a positive experience within the Nottingham office.Kind regards, loc8me
★★★★★ 5/5
TrustpilotLoc8me - professional and personal
Loc8me was very professional yet also personal and direct. You communicated directly with them and they responded quickly and efficiently. They were even lenient when we had to extend deadlines and they were helpful at all times. Markhim was especially helpful and got our contracts drawn up extremely quickly. I would highly recommend.
George · 5 November 2024
Agent replied · 26 December 2024
Hi George,Thank you for leaving a review!It's fantastic to know that Markhim provided such supportive and timely service. We appreciate your recommendation and kind words. And we hope you enjoy your tenancy with us.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotLoc8me have made the hunt for finding a…
Loc8me have made the hunt for finding a uni accommodation so simple and stress free. A particular shout out to Lewis, not only is he welcoming, he is also very informative and very understanding of our needs making our experience very comfortable and like I say, stress free. Thanks again Lewis!
Billy · 4 December 2024
Agent replied · 26 December 2024
Hi Billy,Thank you for taking the time to leave this lovely feedback. It's fantastic to know that Lewis provided such welcoming and informative service. We appreciate your recommendation and kind words.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotFemale safety and inadequate…
Female safety and inadequate investigation so I contacted and wrote a previous review in relation to my daughters safety within a property that was rented out by this company that may suggest no one uses as they rebut all responsibility when things get tough and I am now left in a position of seeking legal advice which I will take all the way my daughter originally too the tenancy on under the impression there was another female within the property that later pulled out but my daughter was not informed and then moved 2 males into the property that intimated her and went into her room and bathroom when told the company they did nothing would not supply locks on doors when asked for security and this there response
Abbie · 8 May 2026
★★★★★ 5/5
TrustpilotThird Year Living with Loc8me
I've just signed on with Loc8me for the third year and I want to give a big shoutout to Emma Rogers-Dutton, my Property Manager and the entire team in Loc8me Loughborough for the continuous and efficient support. My experience so far has been great and I'd definitely recommend Loc8me to anyone.
Dinura · 19 November 2024
Agent replied · 26 December 2024
Hi Dinura,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me over the past 2 years has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations.I will ensure to pass this on to the Loughborough team!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotNo concern for a females safety…
My daughter moved into a property that has all male tenants without being told of this, there also Asian and have little spoken English, which made me as a parent uncomfortable however since September there has been multiple instances which have been reported to loc8me but only general conversations have been had with the tenants and nothing has changed
Consumer · 23 January 2026
Agent replied · 29 May 2026
Hi there,
We’re extremely sorry to read this and are very concerned by what you’ve described. The safety and wellbeing of our tenants is a top priority, and this situation is clearly not acceptable. We understand how distressing this must be for both you and your daughter.
This needs to be urgently reviewed, and we want to ensure it is escalated and handled appropriately. Please contact us directly as soon as possible with full details so we can investigate thoroughly and take the necessary action.
Thank you,
loc8me Team
★★★★★ 5/5
TrustpilotHalle was very nice when showing me and…
Halle was very nice when showing me and my friends round 3 different properties :)
Christina · 12 December 2025
Agent replied · 29 May 2026
Hey Christina,
Thanks for your review! We’re glad to hear Halle made your viewings enjoyable and showed you a good range of properties. We’ll be sure to let her know.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotAs a local contractor
As a local contractor, we have found Loc8me to be an honest and trustworthy company to work for.No issues with payment and always kept the tenants informed of works that are to be carried out.Martyn has been great at keeping dialog open between the landlord and contractor ensuring a smooth timeline thus minimising disruption to the tenants.5 Stars
Pete · 6 June 2024
Agent replied · 28 August 2024
Hi Pete,We are super grateful for you leaving a review! It is really great to hear the feedback and to hear that Martyn and the team have built a positive relationship that we can continue to build on.Thank you,loc8me Team🍊
★★★★★ 1/5
TrustpilotTenants living in fear due to loc8me’s…
Tenants living in fear due to loc8me’s refusal to provide safe living. All they’re asking for is CCTV, locks on their doors and not having to worry about sexual assault from strangers due to easy access to the building. They’ve ignored tenants simple asks putting them all at risk whilst taking thousands in rent off them. Shame!!
Ethan · 24 January 2026
Agent replied · 29 May 2026
Hi Ethan,
We’re truly sorry to read this and take what you’ve raised very seriously. Feeling unsafe in your home is not acceptable, and we understand how distressing this must be.
We want to ensure these concerns are properly reviewed and addressed. Please contact us directly with further details so we can escalate this and take the appropriate action as quickly as possible.
Thank you,
loc8me Team
★★★★★ 1/5
TrustpilotThey charged £77 for the replacement of…
They charged £77 for the replacement of a broken toilet seat without telling the tenants how much this was going to cost prior to the instalment. We were also not notified when the toilet seat was going to be replaced. I would not recommend using loc8me, go with Parr Houses or Toplets instead.
Ash · 26 February 2026
Agent replied · 29 May 2026
Hi Ash,
I’m sorry if the communication around this issue wasn't as clear as it should have been, we do aim to keep tenants informed and appreciate you raising this
The charge relates to the replacement of a damaged toilet seat, which was replaced on a like for like basis. The £77 reflects the supply and installation.
Many Thanks,
Molly Murphy - Loughborough Branch Manager
★★★★★ 5/5
TrustpilotHouse viewings
Laurence, who made sure are house hunting experience was a fun one. Whereby we found are second year home to which Laurence has been very helpful in terms of providing useful information about the local area. Where he listening to what we wanted in a house and he delivered.
Dylan · 31 October 2024
Agent replied · 26 December 2024
Hi Dylan,Thank you for taking the time to leave your review! We are pleased to hear that Laurence from our lettings team in Manchester provided a positive experience for you; we have passed this feedback straight on!We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotThe experience me and my friends had…
The experience me and my friends had with this company, and Josh specifically were great, he was extremely nice, and was great at giving us all the information about each house we got taken to. They also helped with finding houses for us to look at, and were extremely kind and helpful the entire way through.
Ethan · 29 January 2026
Agent replied · 29 May 2026
Hi Ethan,
Really appreciate you sharing this! So glad you and your friends had such a positive experience with Josh, great to hear he kept things informative and easy the whole way through. We’ll make sure he sees this 🙌
Many thanks,
loc8me Team🍊
★★★★★ 4/5
TrustpilotQuick, easy and helpful
Although we did not end up going with the property we viewed our estate agent, Markhim was very helpful throughout the whole process. He answered all the questions I threw at him at the viewing and responded quickly when discussing options between him and the landlord. Very happy!
Jack · 8 November 2024
Agent replied · 28 August 2024
Hey Jack, Thank you for taking the time to leave us feedback. We're delighted to hear that you are having a positive experience with us. We have passed this onto the team!Kind regards, loc8me
★★★★★ 5/5
TrustpilotGreat first impression
Kirsty was amazing with the key hand over for my student flat. She gave me a run down of stuff i’d need to know like when reporting maintenance issues. Also had a lovely welcoming pack! When I got it to my flat it was great, it was so clean and a relief to see.Thank you!
Kayleigh · 2 July 2024
Agent replied · 28 August 2024
Hi Kayleigh,Thank you so much for sharing your experience with us during the handover of your flat! It is great to hear that Kirsty was welcoming and informative and this feedback will be sent to her directly.I hope you enjoy your tenancy with us🧡Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotGreat experience
Ashton was incredibly nice, helpful and charming. He showed us around various houses and was polite and accommodating the entire time. He was efficient in getting us our house and are very happy with where we are living next year. Would happily recommend him again!
Henry · 7 December 2024
Agent replied · 26 December 2024
Hi Henry,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Ashton specifically has been super helpful and accommodating throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotTom from Nottingham branch
Tom from Nottingham branch was truly amazing, he helped ensure the return deposit was successful. The level of professionalism from him and the rest of the branch is of high standards. Highly recommend
John · 14 July 2026
Agent replied · 22 September 2026
Hi,
Thank you for your fantastic review!
We're so pleased to hear that Tom and the Nottingham team provided such a high standard of service. It's great to know Tom was able to support you throughout the deposit return process and help make it a successful outcome.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotRoss. Only good experience from loc8me
Agent Ross was so helpful and brilliant within a failing company. His ability to solve problems was astounding compared to our previous experience with the company. Yes our house had serious problems, but did he do everything he could to help? yes he did!
Theo · 13 December 2024
Agent replied · 26 December 2024
Hi Theo,We are pleased to hear that Ross has been super helpful throughout your tenancy - We will ensure this is passed on and the level of service continues!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotI had an amazing time with Ashton
I had an amazing time with Ashton, he showed around 10 houses giving us all details of each house. He was very kind and helped us make a descion of the house we chose. I would highly recommend Ashton for your next house viewing.
Isabella · 12 December 2024
Agent replied · 26 December 2024
Hi Isabella,Thanks for leaving a review and recommending us!It is great to hear that Ashton has been super accommodating throughout your house hunt with us and we hope you enjoy your tenancy with loc8me.Many thanks,loc8me Team🍊
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