Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotthey are bloody useless
they are bloody useless, our house is awful in bath - the kitchen flooded 3 times since moving in, our garage is unusable, our garden is unusable, the lights in the top room didn’t work for 6 months and they do nothing about it. DO NOT GO WITH LOC8ME FOR STUDENT HOUSING!!!!
Ellie · 29 December 2025
Agent replied · 24 January 2026
Hi Ellie,
We’re really sorry to read about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially when it comes to maintenance and living conditions. We’d like the opportunity to look into these issues so please contact our team directly so we can investigate and assist as soon as possible.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotHallie
Hallie was very welcoming and informative
Jamie · 11 December 2025
Agent replied · 29 May 2026
Hi Jamie,
Thanks for the lovely feedback! Great to hear Hallie made you feel welcome and kept everything clear and informative, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotAshton was very friendly and clearly…
Ashton was very friendly and clearly knowledgable about the area and process of getting a second year house. We were all very impressed with the service and his accommodation to our different needs. Will definitely be booking with loc8me!
Hannielle · 27 November 2024
Agent replied · 26 December 2024
Hi Hannielle,Thank you so much for your kind words and positive feedback. We are delighted to hear that you find Loc8me to be a friendly and knowledgeable team, specifically Ashton.Many thanks,loc8me Team 🍊
★★★★★ 5/5
TrustpilotKathryn Loughborough Office Has Been Amazing
Kathryn has been an exceptional staff and good ambassador of Loc8me. Always there to lend a helpful hand and no task is too big or small for her to handle. Always willing to go the extra mile to ensure client satisfaction. Keep it up KathrynTemidayo
Temidayo · 24 August 2024
Agent replied · 23 October 2024
Hi Temidayo,We appreciate you taking your time to leave us a review and for highlighting Kathryns willingness to go above and beyond - I will make sure these kind words get back to her.Many thanks,loc8me Team
★★★★★ 3/5
TrustpilotByswater House
My stay at Byswater house was somewhat good . The previous landlord was so awful and he had terrible communication. However after Emma took over the standard there was sooo improved and a lot of maintenance was solved very quickly and she understood our frustration. So thank You Emma
Marie · 3 June 2024
Agent replied · 16 June 2024
Hi Marie, Thank you for sharing your feedback about your stay at Bywater House. We are sorry to hear about your previous experiences with the former landlord, but we are delighted that Emma has made such a positive difference since taking over.Kind regards, Siobhan - loc8me
★★★★★ 5/5
TrustpilotI would like to thank Cameron and Mark…
I would like to thank Cameron and Markhim from Loc8me for being so helpful and patient with my application online as they went out of their way to get it sorted and are great friendly company. Much appreciated.
Ben · 29 November 2024
Agent replied · 16 June 2024
Hi Ben, Thanks so much for the lovely feedback. Our team in Hull works very closely with our maintenance team to fully understand property needs and help improve your experience! We have passed this back to the Hull team.Kind regards, loc8me
★★★★★ 5/5
TrustpilotAlex made our viewing informative and…
Alex made our viewing informative and constructive, she was able to give us helpful information on the property and calmed any fears we had about certain problems. Loc8me in general were also lovely and accommodating to us.
Samuel · 6 December 2024
Agent replied · 26 December 2024
Hi Samuel,We appreciate you taking the time to leave a review and sharing your experiences with loc8me on your house hunt! I will ensure to pass this on to Alex.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotSave yourself from hell and don’t choose Loc8me.
The theory that if you gave a bunch of monkeys type writers they’d eventually write the complete works of Shakespeare is simply not true, because if you gave a bunch of monkeys type writers you’d end up with Loc8me. The staff were not pleasant at all, the nicest people we had to deal with were the third party rat exterminator and the 19 year old fire alarm man who clearly didn’t want to be there. Loc8me didn’t do any maintenance when we requested it, taking over a month to change a lightbulb. We had a massive rat problem at the property which loc8me was extremely slow at dealing with meaning we lived with rats in our walls for several months. Loc8me told us they would not provide us with a bin… because the rats in our walls were considered a non emergency. It took pictures of a half decomposed half seagull eaten dead rat to convince them otherwise. Furthermore I was repeatedly threatened with legal action over missing fees, which were not missing… I had paid my fees upfront since I’m an international student. Loc8me kept saying I was skipping payments since I wasn’t paying monthly and started threatening me with legal action against me and my guarantor, which I don’t have, because I already paid upfront. They ignored all my emails that I sent regarding the situation and even blatantly ignored the WhatsApp message I sent to our representative, I saw that the message had been viewed, they just simply didn’t care to respond and continued with the threats of legal action. It was only after a very heated message that they finally called me to sort the situation out and revealed that they had my proof of payment the whole time. So they were threatening me with legal action for no reason… Dante was most likely thinking of Loc8me when he wrote Inferno, because Loc8me definitely takes up the first 5 rings of hell. Don’t choose Loc8me.
Consumer · 7 June 2024
★★★★★ 1/5
TrustpilotSo unsafe
Flats are constantly being broken in to and tenants threatened, and Loc8me won’t even install a proper lock on the front door, let alone CCTV or burglar alarms! What a joke. Won’t even meet with us to discuss the issues property, been going on for 6 months.
Amelia · 24 January 2026
Agent replied · 29 May 2026
Hi Amelia,
We’re very concerned to read this and are sorry you’ve been left feeling this way. Security and tenant safety should never feel compromised, and we recognise how serious these concerns are.
We would really value the chance to step in and address it properly. Please contact us directly so we can investigate this in detail and work towards a resolution as quickly as possible.
Thank you,
loc8me Team
★★★★★ 5/5
TrustpilotAmy was great
Amy was great. She was so friendly upon meeting her,answered all questions when she was showing us around the flat and made us want to go with loc8me even more! Even in the messages after, she’s quick to reply and has kept us updated. Would definitely recommend
Elisha · 11 June 2024
Agent replied · 28 August 2024
Hi Elisha,Thank you so much for taking the time to share your experience with Amy. We are delighted to hear that she made such a positive impression during your property viewing and that you have chosen to live with us!🧡Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotTom’s a legend
Had Tom from Nottingham branch and he was so frickin cool man. Helped us out in getting our deposits back. WHAT A LEGEND! 😎
Freddy · 14 July 2026
Agent replied · 22 September 2026
Hi,
We are thrilled to hear Tom made such a positive impression, helping our tenants through the deposit process is really important to us, and we're so pleased he was able to make it a smooth experience for you.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotFriendly and helpful
I came into the leicester branch today and Freya was so friendly and accommodating. Although they had nothing left that met my requirements i would highly recommend loc8me and i will be back as soon as the 25/26 lettings go live.
Oscar · 13 September 2024
Agent replied · 23 October 2024
Hey Oscar, Thank you for taking the time to leave your review! We are happy to hear that Freya was friendly and accommodating during your visit to the Leicester office; we hope to hear from you soon for the 25/26 academic year!Kind regards,loc8me
★★★★★ 5/5
TrustpilotCynthia made my experience a lot easier…
Cynthia made my experience a lot easier than I expected, she was very helpful in terms of guiding me on what steps I should be taking, She also communicated very effectively which prevented misunderstandings. Overall, my experience with loc8me went smoothly!
Elif · 12 September 2024
Agent replied · 23 October 2024
Hey Elif, Thank you for taking the time to leave your review. We are delighted to hear that Cynthia was able to guide you through the process smoothly!We will be sure to pass the feedback Cynthia and the team.Kind regards, loc8me
★★★★★ 5/5
TrustpilotI had a fantastic experience thanks to…
I had a fantastic experience thanks to Laurence! He made the room viewing process smooth and stress-free, and went above and beyond to ensure my move-in was easy. He's incredibly nice and made everything go smoothly. Highly recommend working with him!
Ayman · 22 August 2024
Agent replied · 23 October 2024
Hi Ayman,Thank you for taking your time to leave a review about your positive experience with us! I will ensure to pass the kind words on to Laurence.Many thanks,loc8me Tea,
★★★★★ 5/5
TrustpilotWonderful Experience
My Agent was Markhim, and he was really helpful with giving me all the relevant information for the properties! Kind and friendly, without any of the stress that normally comes with House Viewings. A great experience!
Ruby · 6 November 2024
Agent replied · 26 December 2024
Hey Ruby, We're delighted to hear that Markhim was kind and friendly during your house viewings! Thank you for taking the time to leave your feedback, we will be sure to pass this to Markhim and the team.Kind regards, loc8me
★★★★★ 5/5
TrustpilotTom who answers the phone is always…
Tom, who answers the phone is always friendly and puts effort in to answer any questions when I call the nottingham branch.
James · 15 July 2026
Agent replied · 22 September 2026
Hello,
Thank you for taking the time to leave such a lovely review! We're so pleased to hear that Tom has consistently provided you with a friendly and helpful service.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotExperience with Loc8me
Been living at the loc8me property at Lower Brown Street for 3 months. Jashmin has been a great point of contact and ensures issues are dealt with as soon as possible and great property management.
Charlotte · 20 November 2024
Agent replied · 26 December 2024
HI Charlotte,Thank you for your review. We take pride in our property management, so it's great to hear that Jashmin is doing well. We will pass on your thanks and continue to provide a great service!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotLoc8me are excellent, and go the extra mile!
Molly and Emma were really helpful. They made the renting process really enjoyable and explained everything, whilst answering all my tedious questions. They also very kindly allowed me to store my bike at the property I am renting for next year, over this summer.
Morgan · 21 June 2024
Agent replied · 28 August 2024
Hi Morgan,Thanks for leaving a great review!We take pride in our speedy signing up process and having knowledgable staff members to answer any queries so it’s great that it is recognised and we hope that you enjoy your tenancy with us - and if you have any other questions you know where we are! We have passed your feedback to Molly and Emma.Many thanks,loc8me Team🍊
★★★★★ 5/5
Trustpilot100%
We are a roofing company who deal with a lot of management companies and there staff and if I must say dealing with Emma is 100% the of the best/easiest moment we have ever had working with/for another company Thanks Hope to help out again
Top · 31 May 2024
Agent replied · 16 June 2024
Thank you for your review! Emma prides herself on providing top-notch service, and your recognition of her efforts is greatly appreciated. We will certainly share your kind words with her.Many thanks,Siobhan - Branch Manager
★★★★★ 5/5
TrustpilotFast & Easy
Freya was very helpful, supportive and answered all my questions. She made the entire process very easy and quick. Her replies were fast and she was always available to speak on the phone or message through WhatsApp regarding my stay. Thank you very much.
Mateen · 7 June 2024
Agent replied · 28 August 2024
Hi Mateen,Thank you for leaving such kind words, we will let Freya know you have left this review!Kind regards, loc8me
★★★★★ 5/5
TrustpilotAmy was so helpful with my viewings on…
Amy was so helpful with my viewings on friday. She answered all my questions and was extremely helpful. She was really fast with getting my contract ready as well so thank you Amy!!
Peyton · 30 November 2024
Agent replied · 26 December 2024
Hi Peyton,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Amy! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotJashmin is always so helpful to deal…
Jashmin is always so helpful to deal with , communication is key with me & shes very organised , makes my jobs with Loc8me so much easier Jarrod Taft The Lawncare co
The · 12 December 2024
Agent replied · 26 December 2024
Hi there,Thank you so much for your kind words and positive feedback. We are delighted to hear that you find Loc8me to be a professional and organised team to work with. Thank you so much for taking the time out to share your experiences - We will pass this on to Jashmin!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmy was really kind at the viewings and…
Amy was really kind at the viewings and very helpful in terms of online service as well. Locate me overall, has my trust as I can see they are good with properties and management as well. The apartment block we visited was really nice.
Sally · 30 May 2024
Agent replied · 16 June 2024
Thank you for your review, Sally! The Nottingham branch has been made aware of this. If you have any more questions, you know where to find us. Kind regards, loc8me
★★★★★ 5/5
TrustpilotRoss = goat
Words can’t describe how incredible Ross is. If he told me to jump off a cliff I would do it. No questions asked. Although he did send me to b&q for tartan paint once.
George · 1 November 2024
Agent replied · 26 December 2024
Hi George,It's fantastic to know that Ross has provided such a positive service. We appreciate your kind words!Many thanks,loc8me Team🍊
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