Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot🚩 Serious Concerns About Tenant Safety, Negligence, and Unethical Practices at Lock8me Loughborough
I have witnessed on many occasions that Lock8me staff knock on tenants’ doors without announcing themselves as “Lock8me,” and then slam the doors without showing respect to other tenants. Additionally, the maintenance staff knock and immediately unlocks and opens the door without waiting to see whether someone is at home. This behaviour is extremely disrespectful.
Natalia · 18 January 2026
Agent replied · 29 May 2026
Hi Natalia,
We’re sorry to hear you’re still feeling this way. As mentioned previously, we have been in contact regarding these concerns and are continuing to review the situation.
To ensure everything is handled as efficiently as possible, we kindly ask that any ongoing queries or updates are kept within the existing communication thread.
Many thanks,
loc8me Team
★★★★★ 1/5
TrustpilotLoc8me Bath leaving students homeless…
Loc8me Bath signed an assured short hold tenancy agreement with my daughter and 5 other students to start mid September. It was secured with a deposit. 24 days before they were due to move in loc8me requested a phonecall with one of the students. On this phonecall they told them that they would not be able to move in due to the renovations not being completed and the property was not going to be ready until January at the earliest. They originally said this was due to Wessex Water putting a stop on all development in the area which did not ring true. A student queried this with Wessex Water and was told that this was completely untrue. When this was brought to Loc8me’s attention they said they had given the wrong information and it was due to the property needing to be underpinned. Had due diligence been done before starting the works by the landlord then this would have been apparent immediately and the students could have been given more notice. All of the students were going into their final year of study. It is extremely hard to find any decent student accommodation in Bath that is reasonably priced. Loc8me did not offer them any help at all and basically said it was the landlords decision and nothing to do with them despite the fact that they had signed the contract as landlord. There was no resolution and they did not offer any other accommodation or any temporary accommodation. They left 6 students homeless 3 weeks before the start of their final year through no fault of their own. During various phone calls to the company their attitude was appalling with one member of staff being very disrespectful about the situation. On Loc8me website it states the following : “ Our core values drive us to ensure student satisfaction: embrace the crazy, be exceptional and do the right thing.” None of this was apparent to the students in this situation who were distressed and traumatised by being left without a roof over their head. This was extremely stressful for the students. The AST was discharged in a letter on the 4 September which is 12 days prior to the move in date and this is the first formal communication we received about it. We have since found out that they have done the same with other houses in the area. We are looking for other students who have had the same thing happen to them as we are trying to take action as a collective.
Mrs · 6 October 2024
★★★★★ 5/5
TrustpilotAs a first time renter Zac made the…
As a first time renter Zac made the process effortlessly easy- his clear explanations and enthusiasm for the houses he was showing made the experience all that more enjoyable. We couldn’t have chosen a house without him and were so grateful for his help.
Lilia · 27 November 2024
Agent replied · 26 December 2024
Hi Lilia,Thank you for taking the time to leave your review, Lilia! We're delighted to hear that you were provided with such an effortless but enthusiastic experience. Your feedback has been passed on to the team and Zac.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotThank you
Daisy Smith has been so helpful and attentive in regard to work needed to be done in the bathroom. She has been very thorough and clear with what’s going to happen. We appreciate all she has done to get this situation resolved. Thank you!
Ebony · 26 November 2024
Agent replied · 26 December 2024
Hi Ebony,Thank you so much for your fantastic review for Daisy! We are delighted to hear that your experience throughout your tenancy has been positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotGreat Student Experience
Everyone at Loc8me has been very helpful during the process of signing the contract and moving in. Laurence was the person who has helped me during this time and any questions that I have asked he has provided an excellent response in a timely manner.
Sam · 6 November 2024
Agent replied · 26 December 2024
Hey Sam, Thank you for taking the time to leave your feedback. We're happy to hear that Laurence was helpful and responded in a timely manner; we will be sure to pass this onto him!Kind regards,loc8me
★★★★★ 5/5
TrustpilotBrilliant customer service
Brilliant customer service. Came in without a booking and got 3 house viewings on the spot and signed contract for a house all in one day. Liv was very helpful and so was molly and Oli, also Ashton. They were very nice and professional!
Yuri · 19 November 2024
Agent replied · 26 December 2024
Hi Yuri,Thanks for leaving a great review!We take pride in our speedy contract and signing up process so it’s great that it is recognised!We hope you enjoy the rest of your tenancy with us and I will make sure to pass on your kind words to the team.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotDon’t rent from Loc8me. They don’t care about tenant safety
Loc8me refused to respond to requests to install cctv, better locks, and burglar alarms from tenants when their flats were constantly being broken into. Men have got in and threatened sexual violence against tenants. Loc8me dismiss concerns and did nothing. And absolute disgrace. Don’t rent from them. They don’t care about tenant safety.
Scott · 24 January 2026
Agent replied · 29 May 2026
Hi Scott,
We’re really sorry to read this and take these concerns extremely seriously. The safety and wellbeing of our tenants is a top priority, and it’s concerning to hear that you feel this hasn’t been the case.
This isn’t the experience we want anyone to have, and we would like to urgently look into this matter further. Please contact us directly with more details so we can investigate fully and take appropriate action.
Thank you,
loc8me Team
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend! Fin went above and beyond for me and my partner, managed to get us 3 bookings with great communication, one of which being our dream house. Do not hesitate to use this service as you will be in safe hands.
Seb · 30 November 2024
Agent replied · 26 December 2024
Hi Seb,Thanks so much for the lovely feedback. It is great to hear that Finn has gone above and beyond on your house hunt - We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmy was absolutely amazing in showing me around the property
Amy was absolutely amazing in showing me around the property. She was really kind and patient in answering all my questions about the property. Even before the viewing she took into consideration what I was looking for and came up with properties that aligned with my needs. Was lovely meeting her!!
Amina · 22 July 2024
Agent replied · 28 August 2024
Hi Amina,Thank you for taking the time to leave your review! We're pleased to hear that Amy has been kind and considerate on your house hunt with us; we have passed this feedback directly to her.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotRecommend
I’ve been living with Loc8me for 2 years now and counting. Lovely team in Durham, always helpful and responsive whether that is a query over the phone, issue reported over email or maintenance request through the website. Special shoutout to Phil who always takes feedback into account and actions on so many improvements in such a timely manner.
Lora · 7 March 2024
Agent replied · 16 June 2024
Dear Lora,Thank you so much for taking the time to share your experience with loc8me! We're thrilled to hear that you've been enjoying your stay with us for the past two years.Our team in Durham takes great pride in providing exceptional service to our residents, and it's fantastic to know that you've found them to be helpful and responsive across various communication channels. We'll be sure to pass along your kind words to Phil and the rest of the team.Thank you once again for choosing loc8me as your home for the past two years. We look forward to continuing to serve you and providing you with a comfortable and enjoyable living experience for the remainder of your tenancy.Warm regards,loc8me
★★★★★ 5/5
TrustpilotHad a great experience working with…
Had a great experience working with Tom. Fast and easy communication, knows his stuff. A lot better experience than I’ve had previously with accommodation companies.
James · 15 August 2026
Agent replied · 28 August 2024
Hi James,
Thank you for your review! It’s great to hear that Tom provided fast and easy communication and made your experience with us so positive. We’ll make sure your feedback is passed on to him.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotMade the process so much easier
As students letting for the first time, they helped make the process so much less stressful and secured us good housing for next year. Markhim has been really helpful and lovely with showing us the house and sorting out the contract details!
Alicja · 21 November 2024
Agent replied · 26 December 2024
Hi Alicja,Thanks for leaving such a great review!We take pride in our smooth and easy process so it’s great that it is recognised and Markhim was able to assist with finding your new home - We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotWe currently provide cleaning services…
We currently provide cleaning services for Loc8me at Bywater House. Since Emma has taken over as property manager communication has been outstanding. Emma is approachable and has always been friendly and professional in every encounter whether it be in person or via phone. It is a pleasure to work with her.
Donna · 6 June 2024
Agent replied · 28 August 2024
Hi Donna,Thank you for leaving us a review! We will make sure Emma receives the positive feedback and I hope the partnership keeps growing and moving forwards!Thank you,loc8me Team🍊
★★★★★ 1/5
TrustpilotConsider Other Options (for your own sake)
Other than getting housing for the year, I can't express how much I would dissuade anyone from trusting their services - particularly in Loughborough.
Bean · 7 August 2026
Agent replied · 22 September 2026
We’re really sorry to hear about your experience and the issues you’ve described during your tenancy. This certainly isn’t the level of service we want to provide, and it’s disappointing to hear that you’ve been left feeling this way.
We take feedback like this seriously and would really appreciate the opportunity to look into the concerns you’ve raised, particularly around the condition of the property, maintenance and communication regarding contractor visits.
Please email me directly at molly@loc8me.co.uk with your property details so I can investigate what happened and review this properly with the team.
Thank you for taking the time to share your feedback, and I hope we can understand what went wrong and address your concerns.
★★★★★ 5/5
Trustpilotloc8me Durham agency v responsive service
loc8me Durham agency are very responsive to, and caring of both tenants and landlords. A big shout out for Kirsty Black, Property Manager at their Durham Office, who manages to give a personal tenant and landlord service experience, with no matter being too small for her to handle. Thanks Kirsty!
Henry · 19 June 2024
Agent replied · 28 August 2024
Hi Henry, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with loc8me Durham. Our team strives to provide responsive and caring service to both tenants and landlords, and it’s gratifying to know that we are meeting your expectations.Kind regards, loc8me
★★★★★ 5/5
TrustpilotGreat for student housing
Amy was a great help at finding houses that were suited to us after having some viewings that weren’t what we were looking for from other providers. The process was super smooth and she helped with any queries! :)
Jaimee · 5 December 2024
Agent replied · 26 December 2024
Hi Jaimee,Thanks for leaving a review!It’s really great to hear that Amy has been super helpful throughout your house hunt with us.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAs a landlord Christian Oakley is one…
As a landlord Christian Oakley is one of the best property managers I have had the pleasure to work with. He has always returned my calls, carried out any verbal and written correspondence with nothing ever being too much trouble. I would not hesitate to recommend Christian to any landlord
Amanda · 10 June 2024
Agent replied · 28 August 2024
Hi Amanda,Thank you for the feedback, this will be sure to be passed onto Christian! We are glad to hear that you were exceptionally happy with his service. Kind regards, loc8me
★★★★★ 5/5
TrustpilotHighly recommend Cynthia and Laurence
I booked an accommodation through loc8me with Cynthia. The process was really smooth and Cynthia along with Laurence were really helpful in answering all the questions that I had. They were both very friendly and approachable on the phone. I highly recommend loc8me, especially Cynthia and Laurence.
Timothy · 1 August 2024
Agent replied · 28 August 2024
Hey Timothy, Thank you for taking the time to leave your review. We are delighted to hear that Cynthia and Laurence were helpful and approachable during your search for accommodation. We will be sure to feed this back to the team!Kind regards,loc8me
★★★★★ 1/5
TrustpilotDO NOT RENT from Loc8me Bath!!!
When I say DO NOT rent from Loc8me Bath, I do not say it lightly. I mean it. Absolutely do not rent from this company.
Daisy · 27 July 2026
Agent replied · 22 September 2026
Thank you for your review. We’re sorry that your experience did not meet your expectations or the standards we aim to provide at loc8me.
We acknowledge the concerns raised regarding the property layout, maintenance, access, furnishings, pest control and move-in arrangements. Where issues were reported, our team and contractors took steps to investigate and resolve them. We apologise for any inconvenience or distress caused during the tenancy.
Some matters relating to the property’s condition and proposed deposit deductions are subject to formal, independent processes. To protect everyone’s privacy, we’re unable to discuss specific details publicly. Please contact our team at bath@loc8me.co.uk so we can look into your concerns further.
We appreciate your feedback and will use it to help improve our services. We wish you and your housemates all the best.
Thank you,
loc8me
★★★★★ 1/5
Trustpilotthey are bloody useless
they are bloody useless, our house is awful in bath - the kitchen flooded 3 times since moving in, our garage is unusable, our garden is unusable, the lights in the top room didn’t work for 6 months and they do nothing about it. DO NOT GO WITH LOC8ME FOR STUDENT HOUSING!!!!
Ellie · 29 December 2025
Agent replied · 24 January 2026
Hi Ellie,
We’re really sorry to read about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially when it comes to maintenance and living conditions. We’d like the opportunity to look into these issues so please contact our team directly so we can investigate and assist as soon as possible.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotHallie
Hallie was very welcoming and informative
Jamie · 11 December 2025
Agent replied · 29 May 2026
Hi Jamie,
Thanks for the lovely feedback! Great to hear Hallie made you feel welcome and kept everything clear and informative, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotAshton was very friendly and clearly…
Ashton was very friendly and clearly knowledgable about the area and process of getting a second year house. We were all very impressed with the service and his accommodation to our different needs. Will definitely be booking with loc8me!
Hannielle · 27 November 2024
Agent replied · 26 December 2024
Hi Hannielle,Thank you so much for your kind words and positive feedback. We are delighted to hear that you find Loc8me to be a friendly and knowledgeable team, specifically Ashton.Many thanks,loc8me Team 🍊
★★★★★ 5/5
TrustpilotKathryn Loughborough Office Has Been Amazing
Kathryn has been an exceptional staff and good ambassador of Loc8me. Always there to lend a helpful hand and no task is too big or small for her to handle. Always willing to go the extra mile to ensure client satisfaction. Keep it up KathrynTemidayo
Temidayo · 24 August 2024
Agent replied · 23 October 2024
Hi Temidayo,We appreciate you taking your time to leave us a review and for highlighting Kathryns willingness to go above and beyond - I will make sure these kind words get back to her.Many thanks,loc8me Team
★★★★★ 3/5
TrustpilotByswater House
My stay at Byswater house was somewhat good . The previous landlord was so awful and he had terrible communication. However after Emma took over the standard there was sooo improved and a lot of maintenance was solved very quickly and she understood our frustration. So thank You Emma
Marie · 3 June 2024
Agent replied · 16 June 2024
Hi Marie, Thank you for sharing your feedback about your stay at Bywater House. We are sorry to hear about your previous experiences with the former landlord, but we are delighted that Emma has made such a positive difference since taking over.Kind regards, Siobhan - loc8me
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