Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely appalling company
Absolutely appalling company, avoid them like the plague. From Maryam preventing us from speaking on the group chat, to passive aggressive messages and phone calls, this company is totally useless. Our requests to fix issues such as the plumbing, along with dangerous issues such as the dishwasher literally electrocuting us, have been responded to by patronising statements from Caitlyn describing our complaints as "vague". Furthermore, we were mis-informed as to the location of the bedrooms and the size of our living area. This misleading type of behaviour demonstrates the corrupt and completely incompetent practices from the people Loc8me employs.I've come to the realisation that living on the rough streets of Manchester is more attractive than living under the suppressive rule from the shitshow of a company, Loc8me.
Andrew · 6 February 2024
★★★★★ 1/5
TrustpilotAvoid at all costs.
Avoid at all costs.I have been a guarantor for all my children at universities cities across the country, including Durham. These people want a ridiculous level of personal information from you. For example, they want copies of the title deeds for your property.Yet at the same time they provide no evidence for anything they say they do.They claim that they use MyDeposit to keep deposits safe, yet provide no contract or certificate to prove that.They say that they keep all the very personal data you have supplied secure, yet provide no evidence or explanation of how that is executed.They are difficult to get hold of, the phone number is never answered, and to top it all they use 'jokey' unprofessional email addresses like 'hello at loc8me".Looking through the very long list of 1 star reviews you can see how little they are concerned about customer complaints. In many responses to complaints the wording is just copied from the previous entry. Sadly I am stuck with them, but hopefully this review will save you from being stuck with them to.
Devon · 11 November 2024
Agent replied · 26 December 2024
Hi Devon Trade,Most of the information requested was due to Concurrent's guarantor service and made at their request.However, if we need to carry out further due diligence in order to protect the interest of the business and our clients, we may need to ask for more information. All information regarding our privacy policy can be found here https://loc8me.co.uk/privacy-policy/. I have also attached Concurrents privacy https://concurrent.co.uk/legal/privacycookie.Regarding the MyDeposits claim you are making, this simply isn't true. Our deposits are protected as per MyDeposits guidelines. We will provide you with the certificate at your request, but the tenants have been provided with the certificate.We’re sorry to hear that you find our email addresses unprofessional. Using generic addresses like hello@ is a common practice among companies.Please reach out if you have any further concerns, we would be happy to assist. Kind regards,loc8me
★★★★★ 5/5
TrustpilotVery professional and friendly team
Very appreciative of how swiftly, professionally and friendly the whole team have been, especially Freya! Thank you all so much for helping to make my move as stress-free as possible!!
Leah · 10 December 2024
Agent replied · 26 December 2024
Hi Leah,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Freya specifically has been super helpful throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotDODGEY AND UNPROFESSIONAL DO NOT TRUST
The booking system does not work they let you go through with a booking that is not available and don’t send you any confirmation. The properties look dirty and unclean.I called them to book a viewing and the lady on the phone said she would send me a confirmation but i didn’t receive anything so i called them the next day and was told there was no booking in my name. On the phone they sound unsure and like someone is there telling them what to say.I had a viewing booked and 5 minutes before the scheduled time as I was on my way there they called me and cancelled she said were in front of the property in bath and couldn’t gain access but the call said it was coming from Loughborough. They said they couldn’t meet me and discuss a rearrangement even though i was 5 minutes away and they were supposedly in front of the property.VERY DODGEY AND UNPROFESSIONAL WHY WOULDNT YOU HAVE SOMEONE BASED WHERE YOU HAVE PROPERTIES.
Aya · 9 November 2024
Agent replied · 26 December 2024
Hi Aya,Thank you for your review and honest feedback. We are sorry to hear that you had a bad experience with our booking system. We are based in Bristol and in the busier times the online bookings will need to be rearranged. I will personally look into why this happened and why you were not made aware.Our landline area code used to be a Loughborough number, this has recently changed so it should not cause any further issues. I apologise on behalf of the team for this inconvenience.Many thanks,Fern
★★★★★ 1/5
TrustpilotLoc8me Loughborough laugh at students.
Terrible company. Signed last year, Constantly reported issues and they never took any of them seriously. It wasn’t till I went in person that there would be progress. They were hackling and leaving threatening voicemails towards the end of my stay.
· 19 January 2026
Agent replied · 24 January 2026
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel your experience with us fell below expectations.
We take all maintenance reports and safety concerns seriously and are disappointed to hear that you felt these were not handled appropriately. We would never intend for any communication to come across as threatening or dismissive, and this is not reflective of the standards we aim to uphold.
We would welcome the opportunity to look into the specific issues you’ve raised and review the communication and maintenance history linked to your tenancy. Please contact us directly at molly@loc8me.co.uk with your property address and tenancy details so we can investigate this properly.
We are always working to improve our service and appreciate feedback that helps us do so.
Kind regards,
Molly - Loughborough Branch Manager
★★★★★ 5/5
TrustpilotGreat experience
Loc8me were amazing for me and my friends, as we were searching for a house but thought that we had been too last minute to find what we really wanted. We decided to go through Loc8me for our search, who were super helpful and communicative, and we had great house viewings where Markhim answered all our questions. We were guided through the process and received invaluable advice in finding our property, and now we’re so excited for when we’ll move into our dream house!
Amelie · 4 November 2024
Agent replied · 26 December 2024
Hi Amelie,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations and we hope you enjoy your tenancy with us in the future!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotHad an issue resolved
Had an issue so called up the Nottingham branch. Tom helped me alongside the team to resolve this issue. Good service.
Emma · 22 June 2026
Agent replied · 22 September 2026
Hey,
Thank you for your review! We're pleased to hear that Tom and the Nottingham team were able to help resolve your issue and provide a good service.
We really appreciate your feedback and will be sure to pass your kind comments on to the team.
Many thanks,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotLoc8me Leicester
Carmen was great! She was really lovely and helpful in our search for a flat, they’ve got quite a few nice places available and respond really quickly. I definitely recommend.
Phoebe · 3 December 2024
Agent replied · 26 December 2024
Hi Phoebe,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Carmen specifically has been super helpful throughout - We will ensure to pass on your positive feedback and your recommendation is greatly appreciated!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotThe Best!!!!…
I have had nothing but a positive experience with the lettings team. Zach is so knowledgeable about properties, and Liv, Caitlin, Kathryn & Molly have been extremely helpful in answering our questions. I can’t reccomend Loc8me enough, such a good service!
Sadie · 6 June 2024
Agent replied · 28 August 2024
Hey Sadie, Thank you for taking the time to leave your review! We are pleased to hear that our lettings team in Loughborough provided a positive experience for you; we have passed this feedback straight to the team!Kind regards, loc8me
★★★★★ 5/5
TrustpilotMarkhim was really nice to help us find…
Markhim was really nice to help us find the property with professional advice and a management booking schedule. Really good experience for a student house for my next year.
Lottie · 9 December 2024
Agent replied · 26 December 2024
Hi Lottie,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations. We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotShoutout to Markhim for his help when…
Shoutout to Markhim for his help when viewing a property. Really helped with any inquiries or worries. Was quick to sort out some things with the land lord. 10/10 service!
Rebekah · 22 November 2024
Agent replied · 26 December 2024
Hi Rebekah,Thank you for taking the time to leave your review! We're pleased to hear that Markhim has been quick to assist you and was informative; we have passed this feedback directly to him.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotEfficient & friendly team
Working alongside Emma, Lydia and Izzy is effortless and a pleasure. They are an efficient and knowledge team who are always putting maximum effort in to ensure myself as a contractor is happy alongside their tenants.
T · 20 August 2024
Agent replied · 28 August 2024
Hey T W, Thank you for taking the time to leave your feedback about the Hull team! We will be sure to pass this onto the team. Kind regards,loc8me
★★★★★ 5/5
TrustpilotThe BEST letting agents in…
The BEST letting agents in Loughborough.Really enjoyed renting from these guys this year. House has been great and any issues get sorted really quickly (not like other landlords) - big thanks to the maintenance team! Would definitely recommend. Thank you.
Lottielizzie9 · 4 June 2024
Agent replied · 16 June 2024
Thank you for your fantastic review and for considering us the best letting agents in Loughborough. We are thrilled to hear that you enjoyed renting from us this year and that you found the house to be great.Kind regards, Siobhan - Branch Manager
★★★★★ 5/5
TrustpilotGreat service
Carmen was very friendly and informative when we went for our viewing. As first time buyers the advice and information given to us was very helpful. Overall great experience.
Ksb · 28 November 2024
Agent replied · 26 December 2024
Hi there,Thank you for taking the time to leave your review! We're delighted to hear that you Carmen was super friendly and informative whilst on your first house hunt! Your feedback has been passed on.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotWe recently had a viewing with Laurence…
We recently had a viewing with Laurence who was super informative and friendly, he listened to any questions we had and gave us all the information we needed. Thank you Laurence!
Mia · 25 October 2024
Agent replied · 26 December 2024
Hi Mia,Thank you for taking the time to leave your review! We are pleased to hear that Laurence from our lettings team in Manchester provided such a positive experience for you and you have kindly shared it; we have passed this feedback straight to the him!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotLoc8me is excellent
Laurence from Manchester was of huge help to me. He guided me and provided me with one of the best services I have received in my Manchester experience.
Farah · 2 December 2024
Agent replied · 26 December 2024
Hi Farah,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Laurence! We are pleased to hear you received such great service and we will ensure this continues.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmy is a professional and it shows
Amy is a professional and it shows. She engaged with us and tried to provide as much information as possible. She also made sure we could contemplate multiple options taking into account our preferences. Thank you Amy!
Núria · 12 July 2024
Agent replied · 28 August 2024
Hey Núria, Thank you for taking the time to leave your feedback about Amy. We're delighted to hear that Amy was professional and assisted in finding a property that fitted your lifestyle. We will be sure to pass the feedback on to Amy!Kind regards,loc8me
★★★★★ 1/5
TrustpilotThese guys are con artists
These guys are con artists. They don't look after their tenants and don't provide a secure place to live. Not even a lock on doors. They laugh at tenants threatened with rape. Don't rent with these guys ever!
Dave · 24 January 2026
Agent replied · 29 May 2026
Hi Dave,
We’re really sorry to read this and are very concerned by the seriousness of what you’ve raised. This is not the standard we expect, and we do not tolerate any situation where tenants feel unsafe or unsupported.
We would take these allegations extremely seriously and want to investigate this as a priority. Please contact us directly with more details so we can look into this fully and take appropriate action.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotBEST BEST BEST BEST BEST Housing agency…
BEST BEST BEST BEST BEST Housing agency I’ve EVER!!! Worked with. It’s so good I’ve been begging for a place from them that is available this year because I don’t wanna deal with anybody else. My asset manager for last year’s house was Emma for Birmingham, super sweet lady, kind, just the best, if you need her she’s there for you, just a human being down to earth. You can text her at ridiculous times about a silly mouse in the house, she’s the type to come right that minute to kill it for you and solve any other issues. She’s super understanding, at this point if I carry on it’ll seem I’m bluffing and I’ll take up the space of this little box, I just love her! SUPER FUNNY TOO🤣🤣
Mirian · 27 September 2024
Agent replied · 23 October 2024
Hi Mirian,It's fantastic to know that Emma, your asset manager, provided such supportive and timely service. We appreciate your recommendation and kind words and this will most definitely be passed on!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotWorst experience I’ve had so far
I’ve been living in a Loc8me flat in Leeds for a year - I’ve been in Leeds for 4 years and they were the WORST company I’ve dealt with so far. When I moved into my flat in the beginning they had ‘refurbished’ which basically consisted of them just taking away our curtains (we lived on a busy road so to have something to help the noice was crucial). We then got in touch with them (they lived BELOW US). It took them months to finally get back to us and say that they refuse to put curtains in the flat. They then couldn’t find our ELECTRICITY METER. After running that flat for many years they somehow couldn’t seem to find our meter. They ‘lost’ it. Don’t quite know how that’s possible. I took 3 months for them to help us out. We went in every week to ask. They said they had no idea. We actually had to go in and pester them every damn couple days just so that they’d get so pissed off eventually they’d help. I would highly suggest not signing with them. Or do, if you don’t mind issues not being sorted till a couple weeks before you finish your tenancy!
H · 21 September 2024
Agent replied · 23 October 2024
Thank you for bringing your concerns to our attention. We sincerely apologise for the negative experiences you have described. We take all feedback seriously and are committed to addressing any issues to improve our service. Could you please reach out to our head office at hello@loc8me.co.uk at your earliest convenience, please can you include your full name along with the full property address, and as much information you can provide regarding your query.Once again, we apologise for any inconvenience caused and thank you for your feedback.Kind regards,loc8me
★★★★★ 5/5
TrustpilotExcellent insight
Excellent insight, great knowledge and unreal experience. Very helpful insight on the area and top service, thank you!
Ben · 23 June 2026
Agent replied · 22 September 2026
Hey Ben,
Thank you for your kind review! We're so pleased to hear you had a great experience and found the team's local knowledge and support so helpful.
We really appreciate your feedback.
Many thanks,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotAmy has been incredibly helpful and…
Amy has been incredibly helpful and supportive throughout the whole process and especially for first time renters she has simplified and organised the process very well !
Joe · 5 December 2024
Agent replied · 26 December 2024
Hi Joe,Thank you for taking the time to leave your review! We are pleased to hear that Amy from our lettings team in Nottingham provided a smooth and stress free process for you finding your first home; we have passed this feedback straight on!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotWilliam’s House Review
I have been living in a Loc8me property for a year as a student at Loughborough University, and when I reflect on my experience, there is only one word that comes to mind, seamless.First, the William’s House property is spacious and has all the necessary facilities a student would need, especially a big wardrobe :)My property manager, Emma, is extremely thoughtful, proactive, and the best property manager anyone could hope for.Whenever I had minor issues with the property, such as the dishwasher breaking down, it was quite easy to log the issue on the maintenance website. After that, Emma would make a note on one of her colorful sticky notes and follow up until it was resolved. I found this to be very thoughtful and going above the call of duty, to ensure her tenants have a great living experience. Unfortunately, I can only give a rating out of 5 on Trustpilot, but if there was an option to give a higher rating, I gladly would.
M.A · 19 September 2024
Agent replied · 26 December 2024
Hi there,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me over the past year has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know that Emma has exceeded your expectations.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAll bills are covered in the very…
All bills are covered in the very spacious room that I reserved. Special thanks to Laurence, who accompanied me on the room viewing. He was friendly and knowledgeable enough to answer my questions!
Arun · 30 August 2024
Agent replied · 23 October 2024
Hi Arun,Thank you for the feedback, this will be sure to be passed onto Laurence! We are glad to hear that you were exceptionally happy with his service.Many thanks,loc8me Team
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