loc8me Durham reviews

★★★★★ 5/5

Trustpilot

Amy in Nottingham made the renting…

Amy in Nottingham made the renting process very smooth, I couldn’t recommend her more! She provided all the information necessary whilst keeping it stress free. Thank you🤍

Rose · 18 October 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Loc8me, with Sam, Emma, Lydia and the team epitomizes excellence in the letting industry. Their quick response, proactive approach to maintenance, and professional service sets them apart from the rest. Keep up the excellent work! James

James · 15 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THIS COMPANY

DO NOT RENT WITH THIS COMPANY. All five star reviews are clearly fake or from landlords to get their ratings up, if you’re a tenant stay well away. I would give 0 stars if possible.Here are problems we have faced so far: 1) They signed us to the wrong flat in the wrong building next door which we didn’t even view as they were running their company from students in coffee shops and no office so no communication or clue what is going on half the time.2. We reported maintenance issues time and time again as our flat smelt like literal sewage and nothing was ever done about it. Additionally our flats in the entire building have no bells/buzzers so you never know when there is a delivery and therefore miss every single package - their excuse was “it was never stated you’d have working doorbells when you signed up”….as if a doorbell isn’t a fundamental aspect of a block of flats. 3. We have now left our previous flat and have received a bill saying we owe the company £1800 from going over our bills inclusive package (which is already an additional 3k a year on top of our rent). Therefore implying we have used 5000 pounds worth of electric in the year in a one bed flat. They did the exact same to another tenant in the building. They have no proof of any meter readings and are still trying to claim this from us.They are literally scamming and robbing students blind please do not go with this company. We have found letters from the energy supplier saying they owe thousands of pounds it’s really suspicious and every single thing they say is lip service do not trust them.

Rebekah · 25 July 2024

★★★★★ 1/5

Trustpilot

DO NOT GO ANYWHERE NEAR THIS COMPANY

DO NOT GO ANYWHERE NEAR THIS COMPANY. (BRISTOL) I have just finished my tenancy with Loc8me, and I will advise everyone to stay away from this company. Myself and my housemates have had nothing but issues with Loc8me. We had multiple issues with the property when we moved in (July 2022) and we had issues until the end of our tenancy (June 2023). There was not a single day in the tenancy where we had no maintenance issues with the property. There are way too many maintenance issues we had in the space of a year to list, but I will mention a few. We arrived at the property and it was a state. Signs of drug use were obvious within the property as there were nitrous oxide canisters under the sofa cushions which were left there despite cleaners coming in to clean the place. We were informed that the previous tenants moved out the day before we moved in, so they did not even bother to check the property before we moved in. One of my housemates doors was completely smashed in when we moved in, with no door handle and no lock so they could not lock their room. We also arrived with mould and damp all over the house, and this was never sorted. They hired someone to gather a quote to get rid of the mould, that person came and we never heard anything about this again, so we lived with mould and damp for a whole year. We had to resort to buying mould remover, however the mould always grew back. This mould was due to the dodgy roof of the property which was causing water to leak into the house and into peoples bedrooms, and was not fixed until about 6 months if not more into our tenancy, despite the mould and damp issues within the bedrooms being reported the day we moved into the property a year ago, and no matter how much we complained this was not met with a matter of urgency, but we were met with rudeness and were treated like children and not adults. They had the impression that because we were students we should not be taken seriously, however we are switched on and fought back as much as we could to get the issues in the house sorted as this mould and damp was starting to affect people’s health and was making people contract respiratory problems. Also for a good 2 months at the start of the tenancy we had to wash dishes in the tiny bathroom sink as the sink in the kitchen did not work, despite us explaining this multiple times to loc8me, and it took them 2 whole months to resolve this issue. Additionally, the shower on the middle floor had problems from start to finish, with it being re-sealed about 5 times, which was causing the shower to leak and come through the ceiling causing the ceiling to fall apart, which was an extreme health hazard and we were very lucky that the ceiling did not eventually cave in due to the severe water damage. This was met with zero urgency. With one and a half months left on the tenancy, they decided to replace the shower, which had been extremely unsafe for well over a month at this point, meaning 8 people had to share 2 en-suites which were in peoples bedrooms for 3 months in total until the end of the tenancy. I really would advise people to stay away from this company. Myself and my housemates have had nothing but a bad experience with Loc8me and have nothing positive to say about this company. I am so happy the tenancy is over and that I will never have to deal with this pathetic excuse for a student housing company again. They also try to scam you out of your deposits charging you for the most stupid things, for example, they tried to charge us over £300 for redecoration due to the damp and mould on the walls which they should have removed themselves.

BW · 21 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful agency

Loc8me took over the management of our house half way through the last year of our tenacy. We were told that the house was going to be completely refurbished and changed from a 4 bed to a 6 bed house after our tenacy was up. Loc8me created a WhatsApp group chat with the tenants in, only we were unable to respond in this chat as only admins could respond up until the last month of our tenancy. In this WhatsApp group we were bombarded with messages of various people coming to view or assess our property, which we would only be told about 24 hours before and given a wide time frame of "8am to 8pm". On one occasion, we were told to clean the property for a viewing on the house (despite the house not being worked on yet and was still a 4 bedroom house) I emailed saying that a few of the tenants were away bar one of us, and asked could we rearrange the viewing for a day the week after so we would have time to tidy the property. Loc8me emailed back saying that was fine, but come the next day, 3 people showed up. 2 to view the property and one to show them around. My housemate answered the door and overheard the agent saying it was already a 6 bedroom house, to which my housemate had to correct him and tell him it hadn't yet been renovated into a 6 bedroom house. Their agents and maintenance people were completely clueless as to what was going on. Countless emails of our concerns or queries were ignored, having never gotten a response, and we found that we would have to repeat ourselves constantly for the ones that were answered. When we eventually got sick of being ignored over email, and we rang up on an occasion or two, we were met with staff members, who had obviously taken a leaf from a politicians handbook, dodging questions left, right and center, never giving us a straight answer. When the last few weeks of our tenecy were on the horizon, we were sent "checking out guidelines', which consisted of a list of fees we would need to pay if it came down to it, such as £10 for a lightbulb replacement. We had been living at the property for 3 years and our previous landlords did not provide proper upkeep of maintenance. We again emailed and rang with concerns and queries and were again met with no straight answers and stress. In the end we got our whole deposit back, but that's not to say it didn't come with alot of stress and annoyance at the loc8me team for their unprofessional and shoddy management skills. I'd also like to note, my housemate has previously posted a bad review regarding the same issues, and a manager from loc8me rang her personally to argue with her decision to make that review, which shows nothing but a lack of customer service skills. Loc8me asked us to write a review, we are just being honest about our experience.

Ella · 19 July 2024

★★★★★ 5/5

Trustpilot

Property viewing

Laurence was amazing with communication - he replied very quickly and gave us all the information we wanted to know about the property

Elizabeth · 5 December 2024

★★★★★ 5/5

Trustpilot

Amy was our rep today

Amy was our rep today. She was very chatty and welcoming. Made us very comfortable to ask questions and was easy to relate to. Overall she was a lovely person and we felt very welcome.

Fiorela · 23 May 2024

★★★★★ 5/5

Trustpilot

Amy was so helpful with our viewings

Amy was so helpful with our viewings - she squeezed us in for two more houses very last minute notice and was so lovely!

Imy · 19 November 2024

★★★★★ 1/5

Trustpilot

Honestly if there was an option to give…

Honestly if there was an option to give 0 I would! 5 MOSTYN ROAD BIRMINGHAM I am absolutely sick to dead of this company they are so unprofessional absolutely disgusting people and don’t know how to treat people. We’ve had a mice infestation since September 2023 and it is still ongoing now July 2024. All the staff we have dealt with are so horrible don’t know how to communicate with each other, we keep getting threats that we’ll be taken to court as we have every single right to withhold rent because of what we have had to deal with. They have marked the issue as resolved when it hasn’t been resolved. PLEASE WHATEVER YOU DO DO NOT SIGN ANY CONTRACTS WITH THIS COMPANY. I physically cannot go into the kitchen and make myself food because of the mice it is so disgusting! we reported on Monday that we had another sighting of mice EMMA had told us that she needed confirmation from the landlord to send out a contractor it is now Saturday evening and no one has come and we have seen mice throughout the week roaming around in the house. They tried to blame us about the mice when we’re all clean people and was an issue the first day we walked into this property. You all need to sort yourself out whoever is behind loc8me get a grip I beg you because your ridiculous. The last time I wrote a review they took it down and from reading everyone else experience they dont value any of their tenants seems as though they just want our money.

Samiha · 14 July 2024

★★★★★ 1/5

Trustpilot

Absolutely dreadful Landlords (Leeds…

Absolutely dreadful Landlords (Leeds office )The flat rented was clean and tidy inside . Not well maintained outside at all . Repairs to plumbing and toilet needed completing the entire 12 months of lease and was never fixed . The office staff are rude unhelpful ignored messages and phone calls . When we left we cleaned and tidied and they lied saying it was dirty and we had stolen furniture so they withheld the deposit . Fortunately I took a dated video of the clean tidy flat with complete furniture to fight this decision . Would NOT recommend.

Charlotte · 12 July 2024

★★★★★ 5/5

Trustpilot

Loc8me is great

Lily from loc8me was incredible and patient with her service. She guided me really well. Thank you Lily. I really recommend loc8me.

Farah · 8 December 2024

★★★★★ 5/5

Trustpilot

Markhim was lovely and very friendly

Markhim was lovely and very friendly. He was clear about my options and really made me feel like I was in good hands

Tessa · 24 November 2024

★★★★★ 5/5

Trustpilot

Great experience in Loc8me

Loc8me is a well-organized company. Whether visiting in-store for consultations or booking property viewings online, the staff are patient and highly efficient. They are happy to recommend properties that best suit my needs. Markhim Lonsdale arranged a property viewing for me, he was very friendly and answered many of my questions. Additionally, they respond to calls quickly and begin addressing my case immediately after. Overall, I had a great experience with this company.

Lala · 5 November 2024

★★★★★ 2/5

Trustpilot

We have had many handlers throughout…

We have had many handlers throughout our tenancy, when problems such as the fridge breaking down have arrived they have taken months to rectify the issues. Things such as the TV which were on our our contract that we’re supposed to be provided we’re only installed in the later half of the tenancy and so on. That being said, overall it has been an ok experience. Small issues such as being emailed in a semi threatening tone about rent arrears (which had been paid on direct debit) and even after calling and showing proof continued to occur because of their side of the system. We have now vacated, this process has thankfully been made easy due to one of their genuinely impressive employees: Emma. We will see how the process to receive our deposits will be, as we had heard some stories from previous tenants. If that runs smoothly too, I will be sure to bump the rating up to 3 or even 4 stars.

Bhargav · 25 June 2024

★★★★★ 5/5

Trustpilot

Great house viewing

Amy was honestly brilliant whilst giving us a house viewing - she was very friendly and very informative despite me asking millions of questions!!

Mia · 1 November 2024

★★★★★ 5/5

Trustpilot

Christian is such an amazing person

Christian is such an amazing person. He has really been helpful in me securing an accommodation. His professionalism, expertise, and genuine care for clients makes him outstanding. He indeed deserves a pay rise.

Angie · 4 June 2024

★★★★★ 5/5

Trustpilot

i had a house viewing recently

i had a house viewing recently. Zac was very helpful and polite during this. answering all my questions very well. thanks to him

Ella · 13 November 2024

★★★★★ 5/5

Trustpilot

The Best Company!

I’ve been working at loc8me in the Nottingham branch, since December last year, as a Lettings Consultant, and I have nothing but positive thoughts about the company. It has been a very rewarding experience and has provided lots of personal growth, in the short time I’ve been working.Nothing is more fulfilling than getting to work with such amazing people and providing the support I wish I’d had when finding a student home myself!Highly recommend loc8me for anyone wanting to start their journey within lettings - no matter what department you are interested in!

Amy · 15 June 2024

★★★★★ 5/5

Trustpilot

Top rated Student letting agency in Durham

We have been working with Loc8me Durham and the investment group for sometime now looking after many of the Landlords properties carrying out refurbs and all types of maintenance. Rachel, Kirsty and Phil have been great to work with, very efficient, freindly and always ready to lend a helping hand in resolving issues that arise unexpectedly. We can honestly say Loc8me Durham take pride in their houses, their contractors, their landlords and their students. Thank you to all of the staff, Landlords and the students for allowing us to work alongside you in getting all matter resolved promptly.If you’re a landlord looking to keep your houses in tip top shape then get hold of the team in Durham as Sian and Alex will gladly help you out in the letting department.

Darryn · 15 June 2024

★★★★★ 5/5

Trustpilot

Solving issues quickly

When we had an issue at the house Laurence was really helpful and came round quickly to resolve the problem. Thank you so much!!

Emily · 25 October 2024

★★★★★ 4/5

Trustpilot

Just set up rent, but so far, so good.

So far, so good. Customer service was very good in terms of getting the rent and everything sorted, even helping out with some of the technical difficulties we had when it came to form filling (which is the only reason it's 4 instead of 5 stars). Shoaib and Carrie were both very helpful and understanding, even when I slipped up and made a mistake on the initial signing of the contract. Not moved in yet, so we'll have to see how things pan out.

Benjamin · 19 June 2023

★★★★★ 5/5

Trustpilot

The best back-up a landlord could have

Kirsty Black at loc8me Durham has made my life as a landlord more or less hassle free. If you own property you will know that there are always problems of one sort or another, but the fact that I have Kirsty dealing with those problems efficiently and promptly on my behalf makes the whole thing anxiety-free. She recently dealt with a nasty leak into the basement flat of my property from a neighbouring one, even dealing with the Insurer for me.

Rusty · 13 June 2024

★★★★★ 5/5

Trustpilot

Excellent repairs team

A reliable managed service is very important to us so that our tenants have any issues dealt with as quickly as possible. We have always been impressed by the responsiveness of Rachel who heads up the repairs team in Durham. She has such a wealth of experience and provides excellent and timely support. The network of reliable contractors she has built over the years has paid dividends in ensuring urgent work can be completed within a reasonable timescales. The in-house maintenance team provide invaluable support in scoping works and ensuring the smaller repair tasks are very quickly dealt with. We are always confident that all jobs commissioned are satisfactorily actioned.

Landlord · 12 June 2024

★★★★★ 5/5

Trustpilot

Great staff but poor company

Since Loc8 bought out our existing letting agent in Durham, we have found their systems and processes to be clunky and lacking in joined up thinking and certainly not looking at things from the landlord perspective. It seems to be very much drivrn by a Loc8me head office perspective. However we would also say that the staff who have remained in situ from the existing letting agent and are now with Loc8me Durham - namely Rachel, Megan and Phil, were and remain first class, personable and helpful at all points and in fact it is only because of their helpful attitudes that we have remained with loc8me.

Roy · 12 June 2024