Trusted Agent profile · Durham
★★★★★
650 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 650 reviews on 1 platform. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotJashmine was very helpful and friendly…
Jashmine was very helpful and friendly throughout. A fantastic company to work with and Jashmine was so professional.
Hi there,Thank you for taking the time to leave your review! We're delighted to hear that Jashmin has provided a professional and informative service, this will most definitely be passed on.Many thanks,loc8me Team🍊
5/5
TrustpilotChristian is amazing
Christian is amazing! Super helpful and attentive. You can really tell Christian knows his stuff about property and answered all our questions and queries fluently. Thank you again!
Hi Mack,Thank you so much for your kind words and for sharing your experience with loc8me! We are delighted to hear that Christian has been super helpful and attentive and this positive feedback will be forwarded to him.Many thanks,loc8me Team🍊
5/5
TrustpilotAs contractors we couldn’t ask for…
As contractors we couldn’t ask for better or more professional service that Emma and her team provide. Efficiency and punctuality define their service which sets the bar incredibly high.
Hi Simon,Thanks for your kind words! We always try our best to be professional, caring and friendly so it is great that it is recognised!Many thanks,loc8me
5/5
TrustpilotAmy was so lovely and so helpful
Amy was so lovely and so helpful, and responded to us very quickly and made the process very easy.
Hi Lottie,Thank you for the feedback, this will be sure to be passed onto Amy! We are glad to hear that you were happy with her service.Many thanks,loc8me Team🍊
5/5
TrustpilotQuick and friendly service
My agent Markhim was very friendly and arranged a very quick viewing for us. Good service overall. Would recommend!
Hi Parawee,Thanks for leaving a review and recommending us!We take great pride in our communication so it is great that it is recognised and this feedback will be passed on to Markhim.Many thanks,loc8me Team🍊
5/5
TrustpilotPleasant Phone Call
Hi im Emily,We recently had a talk with Zach over the phone with help on a house viewing, he was very polite and very helpful and spoke very professionally. We had previously spoke to other places prior to this which had a much poorer service and horrible attitude in comparison to him. I hope the viewing will go well fingers crossed :)(I’m using my uni startup email)
Hey Emily, Thank you for taking the time to leave your feedback. We're delighted to hear that Zach was helpful and polite! We hope your viewing went well. Kind regards,loc8me
5/5
TrustpilotManchester viewing
Had a viewing in Manchester, and our agent Lily was very helpful and knowledgeable of the property
Hi Annabelle,Thank you for leaving a review for Lily! We will ensure to pass on your positive feedback.Many thanks,loc8me Team🍊
5/5
TrustpilotZach was great
Zach was great, told us all our options and informed us on the contracts and payments. Great experience
Hi Chloe,It is fantastic to hear that Zach was super helpful and informative during your house hunt with us! Thank you for sharing your experience.Many thanks,loc8me Team🍊
5/5
TrustpilotWould strongly recommend
Loc8me have been great ever since our old landlord sold our property, they have been on top with repairs and maintenance and had someone to resolve our mould issue really quick something our old landlord was hesitant to do. They’re also really good with communication and are super easy to reach and let us know in advance of any work scheduled or viewings. Cohen and Freya have been really kind and are great liaisons for the company.
Hi Adam, It's great to hear you've had a great experience with loc8me during the takeover of your property! We hope you enjoy the rest of your tenancy with us!Kind regards, loc8me
5/5
TrustpilotLily was a great agent and helped us…
Lily was a great agent and helped us look around the flats and was very helpful :)
Hi Tara,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Lily! We are pleased to hear you received such great service.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat service
Laurence was super helpful with the viewing process and answered all of our questions, would definitely recommend!
Thank you, Rob! We appreciate the time its taken to leave this review, and look forward to continuing our relationship for many years to come.Kind regards, loc8me
5/5
TrustpilotReally good video tour
Really good, she showed up early, answered all my questions, and even helped me to get 3% off my weekly rent. Thanks Amy!
Hey Mel, Thank you for taking the time to leave your review! We are delighted to hear that Amy was helpful throughout your video tour. We will be sure to pass the feedback to her!Kind regards, loc8me
1/5
TrustpilotUseles assets manager
Assets manager (+44 7827 131285) at the Loughborough branch has been absolutely horrendous in whatsapp communication with my new flat amongst various issues, had to ring to get any type of response, and despite mentioning them in chats asking to rectify the same issue, they read and do not even have the courtesy to reply to say they’ve seen it! Disgusting customer service and not impressed with the start of my experience with loc8 me.
Hi Milly,We are sorry for the inconvenience and frustration you have experienced. In light of your feedback, we have decided to move to an admin-only WhatsApp group for communication. We prefer tenants to report issues through our Loc8me website or directly to your designated asset manager. This approach ensures that all messages are tracked and can be picked up by any team member, allowing us to provide more efficient and thorough responses.Please feel free to get in touch with Siobhan, the branch manager at 01509 239099
4/5
TrustpilotIt’s been almost a year now since my…
It’s been almost a year now since my tenancy with loc8me Loughborough commenced. It wasn’t so much of a pleasant experience at the beginning. The presence of the management team was not felt at all and the negligence of the building was evident. However there has been a big improvement since Emma came on board. She has put a human face on loc8me and it’s really great for once dealing with a facility manager who is very accessible and quick to sort out complaints. This is all evident in the improvement of the facility management.
Hi Aisha, Thank you for taking the time to leave your review. We are delighted to hear that you have had a positive experience with Emma; we have passed on your feedback. We will ensure we maintain this standard throughout the remainder of your tenancy.Kind regards,loc8me
5/5
TrustpilotPositive viewing
Our Loc8me viewing was very positive as Markhim was very friendly and happy to answer all of our questions.
Hi Leonie,It's great to hear you've had a great experience with loc8me during your property search! We have passed your feedback to Markhim!Many thanks,loc8me Team🍊
2/5
TrustpilotDissapointing Service
Would not reccomend this company. While the houses they provide are nice and the service before buying is great, they have lied and made fase promises along with bad services as you acquire the property. They take way longer to respond sometimes needing 2 reminders, a young man tried to help me today and instead of providing solutions to a problem I was lied about he had a lot of attitude.
Hi Dylan,We appreciate you leaving a review and will make sure to forward on your positive feedback to Caitlin!Many thanks,loc8me Team🍊
5/5
TrustpilotGreat Service
Laurence was brilliant and very helpful showing us around our potential houses for Second Year Uni
Hi Sasha,Thank you for sharing your experience! It means a lot to us that you're happy with our service throughout your hunt for your second year house. Your feedback will be passed on to Laurence.Many thanks,loc8me Team🍊
5/5
TrustpilotAshton was nice & super helpful in…
Ashton was nice & super helpful in finalising the house and getting us a good deal
Hi Suhaani,Thank you for you review and we hope you enjoy your tenancy with us! I will also make sure to pass on your positive feedback to Ashton.Many thanks,loc8me Team🍊
1/5
TrustpilotVery bad experience with loc8me
Very bad experience with loca8me. They’re interested in one thing and that’s how much money they can leech out of you. They tried to force through roof repairs of £5000 onto our house. Strongly avoid this company as they will find any reason to take money off you. If you are unlucky enough to have signed a contract with this company like I did, please make sure to get a my deposits adjudicator to sort out your deposit at the end.
Hi Matthew, Thanks for taking the time to leave a review. While we understand your frustration, we have on many occasions tried to resolve this in-house. We take damages and anti-social behaviour seriously here at loc8me from the issues with the roof. I'm happy to discuss these matters in more depth with you if you would have the time. Many thanks,Fern
5/5
TrustpilotPerfect agent
Laurence made the letting experience relaxing and comfortable. Couldn’t have asked for a more candid, effective agent. Thanks loc8te!
Hi Kate,It is great to hear that Laurence has been accommodating and has provided such a positive experience. We appreciate you taking the time to leave a review and we will ensure to pass this on to him directly!Many thanks,loc8me Team🍊
5/5
TrustpilotChristian showed me around several…
Christian showed me around several properties today, he was extremely professional and very friendly, one of the best letting agents I have come across. Thank you Christian!!
Thank you for taking the time to leave your review! We are delighted to hear you have had a positive experience with Christian. Your feedback has been passed on to the Nottingham team and Christian.Kind regards, loc8me
5/5
TrustpilotAmy was really great
Amy was really great, she was patient and tried to accommodate my needs, such as viewing times and the type of place that I was interested in.
Hey Nikita, Thank you for taking the time to share your experience with Amy. We are delighted that she has made such a positive impression during your viewings! Kind regards, loc8me
1/5
TrustpilotAvoid loc8me at all costs
Avoid loc8me at all costs. You will regret it otherwise.In a crowded market they manage to create business for themselves by being the cheapest service available to prospective landlords. This leads to them having the very worst properties owned by the most uncaring landlords.In my personal experience loc8me provide a sub standard service to the tenants and care only about protecting their landlords. They do this because they want to look out for their own interests but unless they change their business model they will soon go out of business. Just check out the reviews. It's all you need to know
Hi John, thanks for your time on the phone the other day. I am still keen to improve our service here, if you have any concerns in the future please don't hesitate to get in contact directly on 01509278751.Thanks,Fern
5/5
TrustpilotDelighted with Loc8me service this year…
Delighted with Loc8me service this year excellent advice from the Lettings team 100% success on renting our properties.. Property Management looked after by Emma who was proactive, uses common sense, extremely hardworking and professional. As Emma has moved on to look after larger portfolios she has helped in the training of our new Property Manager Rikhil who has the same commitment, attributes and skills.Thank you Loc8me team for your continued help and support.Dansar Lettings Ltd
Hi Dansar, Thank you for your delightful review and for sharing your positive experience with loc8me this year. We are thrilled to hear that you received excellent advice from our Lettings team and achieved 100% success in renting your properties.Kind regards, Siobhan - Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
loc8me's Durham office has 650 reviews across 1 platform: 650 on Trustpilot (across the whole business).
loc8me Durham is rated 4.3 out of 5 across all 650 reviews.
loc8me Durham, 85 New Elvet, Durham, DH1 3AQ.
