Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotManchester branch are bullys
My 19 year old daughter signed for a tenancy then tried to cancel giving 2 months notice. Was told it'd be £50 to cancel within that time period. Now their saying she's eligible for full rent after this company have tried ripping her off by £50 for a card payment charge! 😡 They are harassing her and blowing up her phone. Her dad passed away who was her guarantor .There's so many people calling her they don't know what the others are saying to her. It's got so bad and so confusing for her she's having to change her number. They can't rent these flats even though they coerced and badgered her saying there's only 1 available. This is the Manchester branch. We'll seek legal advice and they can take her to court. Nothing but bullys! Avoid avoid avoid!!
Cassies · 20 August 2025
★★★★★ 1/5
TrustpilotAttempting to charge £195 for water leaks and old furniture
I was a tenant with Loc8me Liverpool for nearly 3 years. Upon leaving, they attempted to charge me £195 (more than my entire deposit) for a 'professional deep clean.'
Charith · 11 February 2026
Agent replied · 29 May 2026
Hi Charith,
We’re sorry to hear about your experience and understand your concerns regarding the charges raised. Matters relating to deposits and property condition are taken seriously, and we aim to ensure these are handled fairly and in line with the appropriate processes.
We would like the opportunity to review this in detail, so please contact us directly with your tenancy information if you haven’t already, and we can look into this further for you.
Many thanks,
loc8me Team
★★★★★ 5/5
TrustpilotAmy has been an amazing help during our…
Amy has been an amazing help during our tenancy, helping us out with any questions and always being super friendly!! :)
Kirsty · 28 November 2024
Agent replied · 26 December 2024
Hi Kirsty,We are pleased to hear that you enjoyed your tenancy with us and we appreciate you sharing your positive experience! I will pass on your kind words to Amy.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotI would highly recommend loc8me
I would highly recommend loc8me, it was my first experience of housing whilst at uni and it exceeding my expectations. I have lived in a loc8me house for 4 years now, whilst at uni and after graduating. I am glad I stayed with them for my entire journey! The staff are really helpful, Emma in the property management team is very personable and ensured any issues were resolved promptly. And Laurie always helped in Emma’s absence. Thank you once again!
Sophie · 31 May 2024
Agent replied · 16 June 2024
Hey Sophie,Thank you for your review, we truly appreciate your kind words we are grateful for your continued trust in us. Many thanks, Siobhan - Branch Manager
★★★★★ 5/5
Trustpilottenant reference -
tenant reference -Emma was very helpful when i needed a tenant reference for my new house next year. She came back to me very quickly and filled it all out in time:)
Mia · 31 May 2024
Agent replied · 16 June 2024
Hi Mia, Thank you for sharing your positive experience with Emma! We are delighted to hear that she was very helpful in providing the tenant reference you needed for your new house next year.Kind regards, Siobhan - Branch Manager
★★★★★ 5/5
TrustpilotIn terms of actual service at loc8me
In terms of actual service at loc8me. It's all about Emma, she looks after Birmingham and I think a few other sites too. Her service level is unreal! She really does actually care about the site and the residents in it, which is definitely not something I thought would be the case. Anything which is in her control and she can make better for you, she will. Even as far as dusting my apartment for me before I moved in (not really, I tried to get her to but she refused :-( .. ) Apart from that one blot on her record, I can't fault her or her team one bit and I'm as skeptical as they come! Absolute top tier service! Thank you
JP · 31 May 2024
Agent replied · 16 June 2024
Hey JP, Thank you so much for your review of Emma and the team at Loc8me. We are thrilled to hear about your positive experience and that Emma's dedication and service have exceeded your expectations. Kind regards,Siobhan - loc8me
★★★★★ 5/5
TrustpilotWell Done, Nikki
Nikki went above and beyond giving me the information I needed to understand the utilities in the UK. Very welcome information for someone new to renting in the UK. Well done!
Ben · 13 June 2024
Agent replied · 28 August 2024
Hi Ben,Thank you so much for the review. I'm pleased that I have helped you make the move to the UK smoother. We aim to help students with the transition and get them all set for their forthcoming tenancy. I'm glad that the information I gave you helped with this. Wishing you all the success with your studies. Thanks, Nikki - Utility Manager
★★★★★ 5/5
TrustpilotThank you Amy!!
Amy was a great helping hand when it came to showing me the studios. She was very informative and explained everything I needed to know regarding the apartment and building.
Jazii · 27 June 2024
Agent replied · 28 August 2024
Hi Jazii,Thank you for sharing your positive experience with Amy! We are delighted to hear that she was very helpful in providing the property information on your viewing.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAs a student landlord
As a student landlord, we have had the pleasure of working closely with Loc8me in Hull, for over 6 years.The team at Loc8me Hull, Emma, Lydia and Izzy are all very professional and great to work with, offering advice and guidance for anything from property improvement to advice on the current local student property market.Emma, Lydia and Izzy are pleasant to work with, approachable and always go above and beyond to help.We highly recommend Loc8me to any landlords looking to let their student properties and we look forward to continuing this working relationship for many years to come.
Daniel · 22 May 2024
Agent replied · 16 June 2024
Hi Daniel,Thank you so much for your kind words. We strive to work closely with all landlords to ensure efficiency in securing suitable tenants for each property. Our goal is to provide excellent service to both tenants and landlords year-round.Thanks again, Emma - Branch Manager
★★★★★ 4/5
TrustpilotLoc8me viewing experience thanks…
My viewing experience was great thanks to Amy the letting agent. A pretty chatty woman. She was wonderful and patient, taking her time to explain every bit . Thank you Amy
Chioma · 6 June 2024
Agent replied · 28 August 2024
Hi Chioma, Thank you for your kind words and positive feedback, we are delighted to hear that your experience with us went well. We take pride in our property management, so its great to hear how well Amy is doing, we will pass on your thanks!Kind regards, loc8me
★★★★★ 5/5
TrustpilotGreat viewing
Amy was kind enough to drive me to the location and show me around the house.All my queries were answered.She was really polite and knew everything about the property.
Ashwin · 9 July 2024
Agent replied · 28 August 2024
Hi Ashwin,Thank you for taking the time to leave your review! We're pleased to hear that Amy has shown her knowledge and kindness when assisting with your house hunt; we have passed this feedback directly to her.Many thanks,loc8me Team🍊
★★★★★ 4/5
TrustpilotAbsolute circus of a company
This review should be 1 but because we had a wonderful property manager in maryam it gets a 4. Always tries her best to get to the bottom of any issues and communicates well I’d advise a promotion for this young women as the hierarchy really are clueless and only bothered about their rent money. Poor maryam does the best she can with the team she has and would recommend for her to take charge in as many Manchester student homes as she’s great. However the rest of the team treat you like little children and think you don’t have common sense. They lie to you and pretty much interrogate you. For a company that’s a circus from top to bottom maryam really is the big fish in a small pond.
Zac · 14 May 2024
Agent replied · 16 June 2024
Hi Zac, Thank you for your feedback, it's great to hear that Maryam has been providing you with a positive experience; we have passed this feedback on to her personally. We are keen to investigate the issues you have encountered with management and would appreciate your time reaching out to us at hello@loc8me.co.uk for us to assist you further.Kind regards, loc8me
★★★★★ 1/5
TrustpilotDO NOT LIVE HERE
I wish there was an option was for no stars.
M · 25 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience.
This isn't the level of service we aim to provide, and we take feedback like yours seriously as it helps us identify where we can improve.
We'd appreciate the opportunity to look into the concerns you've raised in more detail and discuss your experience further.
Please email us at hello@loc8me.co.uk with your property address and any additional information, and a member of our team will investigate your concerns and work towards a resolution where possible.
Kind regards,
The loc8me Team
★★★★★ 1/5
TrustpilotAbsolutely terrible - DO NOT recommend
Absolutely terrible. I highly recommend that you DO NOT use them for accommodation. They are overrun and overpriced. We had many problems with our accommodation when we first moved in, and they hardly ever came to help us or to fix these problems. Their communication is awful and can be quite rude at times too. Please do not use them, it will be most likely be a waste of time and money, and a lot of added stress especially if you are at university too.
Peter · 9 May 2024
Agent replied · 16 June 2024
Hi Peter, Thank you for reaching out about your experience. We are unable to locate which city this review relates to through the name provided. Please could you reach out to hello@loc8me.co.uk, we would be happy to investigate and resolve any issues they may have experienced.Kind Regards, loc8me
★★★★★ 5/5
TrustpilotFantastic service
The experience was absolutely fantastic, able to provide a quick and efficient service. Jimmy was able to answer any questions we had and couldn’t do enough for us. Overall 10/10
Isaac · 14 June 2024
Agent replied · 28 August 2024
Hi Isaac,Thanks for leaving a review!We take great pride in our communication and efficiency so it is great that it is recognised! Your kind words will most definitely be passed on to Jimmy.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotAvoid at all costs
Awful, horrible company. Constantly misleading and lying to us, attending the property without our permission. And that’s not even half of it. We have also had more visits without sufficient 24 hours notice than with - may I remind you that the notice is a legal requirement and not guidance! On one occasion, as we weren’t given enough notice, I challenged their attendance of the property and the person on the phone tried to argue the toss with me! Funnily enough, you still have to fight nail and tooth for even the most basic repairs. They’re good when it comes to collecting their money and screwing vulnerable students over, but when you need something as a tenant it’s radio silence. It’s obvious that they rely on marketing themselves to students as they know they can take advantage of young people who may not necessarily know their rights as a tenant. It’s also clear that the dishonesty and lack of care is common business practice for them.If we weren’t more diligent, they would’ve taken a mile, like they probably have with every other tenant. Beware!
Isabelle · 7 May 2024
Agent replied · 16 June 2024
Dear Isabelle,Thank you for bringing your concerns regarding our service levels to our attention. We genuinely appreciate your feedback and take all comments seriously as we continuously strive to improve our services.We apologise for any inconvenience or dissatisfaction you may have experienced. Ensuring a smooth and satisfactory experience for our tenants is of utmost importance to us.To better understand your concerns and address them effectively, we would like to invite you to a discussion. Please feel free to give us a call at 0161 393 7871 at your earliest convenience. Your satisfaction is our priority, and we are committed to resolving any issues you may have encountered. We look forward to hearing from you and appreciate the opportunity to make things right.Warm regards,loc8me
★★★★★ 1/5
TrustpilotThe most unhelpful company in Leeds
Mrs · 20 July 2026
Agent replied · 22 September 2026
Thank you for your feedback. We take property compliance and tenant safety incredibly seriously. To ensure an accurate public record, we would like to address your specific points directly with the documented facts of the tenancy:
The system boiler was fully certified as entirely safe with no defects by a registered Gas Safe engineer on 14/04/2026, with the certificate being provided to all tenants via their portals.
The Carbon Monoxide alarm was tested and verified as fully operational during this statutory inspection, and a working detector was present at checkout.
Multiple independent contractor testing confirmed the ceiling mark was a historical, completely dry water stain from a previously resolved issue, presenting no active leak or environmental hazard.
Our system audits confirm that no maintenance tickets, emails, or reports regarding an active leak, damp, or health-related environmental concerns were ever logged by the resident on our official portal at any point during the twelve-month tenancy.
We have already provided you with our full compliance logs and the details for the complaints procedure to ensure complete transparency. We wish your son all the very best with his health and his future studies.
★★★★★ 5/5
TrustpilotKirsty Black in Durham is a star
Kirsty Black in the Durham office is one of those rare individuals in life who understands the whole situation with regards to student letting from both the student and landlord perspective. She is always exceptionally quick to respond to any issues that occur and treats both students and landlords extremely efficiently and fairly. As a longstanding landlord the Durham office are excellent to deal with, with Kirsty Black standing out as an absolute star in this business.
Richard · 25 June 2024
Agent replied · 28 August 2024
Hi Richard,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Kirtsy and the team! We are pleased to hear you have received such great service and we will ensure this continues whilst your properties are under our management.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotCheap Management, horrible service
It is mandatory to give a star otherwise they don’t deserve that either. Worst management. All they do is give excuses. It has been 2 years since I stayed, it is bills included but we had wifi for only 9 months in last 2 years. The bed in my room is broken and started to have back issues. I have been sleeping on floor in my own room that I paid for. Apparently the management is waiting for landlord’s approval and a quote for last 2 years. When you missed out £0.33 from your payment you get at least 10 calls from the management. Anyone reading this do not choose loc8me period! No hot water, no response to emails or complaints, passive aggressive management. At last you always receive one liner… Thank you for your patience or your patience is appreciated. You need to thank your lord that we have been patient since 2 years.
Akshatha · 30 April 2024
Agent replied · 16 June 2024
Hi Akshatha,We apologise for your frustrating experience with your accommodation and management. We are currently working to address these issues and have them rectified. We appreciate your time spent with us on Wednesday.Many Thanks,Siobhan - Branch Manager
★★★★★ 5/5
TrustpilotAmy was very helpful and knowledgeable…
Amy was very helpful and knowledgeable about our house. She was very kind and has had great communication since our visit
Barnaby · 1 November 2024
Agent replied · 26 December 2024
Hi Barnaby,Thank you for taking the time to leave your review, Barnaby! We are delighted to hear you have had a positive experience with Amy. Your feedback has been passed on to the Nottingham team!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotNo proper management
No proper management, never get a response from the Loughborough team. Poor management. I have been complaining about issues since one year no has resolved them. I still dont have chair in my room to work. simple things are also not been managed. All you do properly, is calling me if I have a balance left on my rent which was £1.78. Wow. Currently there is no hot water and heating, and me and my roommates are shivering in the cold.
Shiva · 25 April 2024
Agent replied · 16 June 2024
Hi Shiva, Thank you for taking the time to leave your review. We have looked into your concerns and we will reach out to you to set up a meeting. We hope we can work on rebuilding our relationship and ensuring your satisfaction.Kind regards,loc8me
★★★★★ 5/5
TrustpilotJashmine was very helpful and friendly…
Jashmine was very helpful and friendly throughout. A fantastic company to work with and Jashmine was so professional.
Squirrel · 12 December 2024
Agent replied · 26 December 2024
Hi there,Thank you for taking the time to leave your review! We're delighted to hear that Jashmin has provided a professional and informative service, this will most definitely be passed on.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotChristian is amazing
Christian is amazing! Super helpful and attentive. You can really tell Christian knows his stuff about property and answered all our questions and queries fluently. Thank you again!
Mack · 1 July 2024
Agent replied · 28 August 2024
Hi Mack,Thank you so much for your kind words and for sharing your experience with loc8me! We are delighted to hear that Christian has been super helpful and attentive and this positive feedback will be forwarded to him.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAs contractors we couldn’t ask for…
As contractors we couldn’t ask for better or more professional service that Emma and her team provide. Efficiency and punctuality define their service which sets the bar incredibly high.
Simon · 12 June 2024
Agent replied · 16 June 2024
Hi Simon,Thanks for your kind words! We always try our best to be professional, caring and friendly so it is great that it is recognised!Many thanks,loc8me
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