Trusted Agent profile · Durham
★★★★★
649 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 649 reviews on 1 platform. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotLaurence was fantastic at giving us a…
Laurence was fantastic at giving us a viewing of all the properties we wanted to see, he gave us all the information we needed and was really friendly :))
Hi Eve,It is great to hear that Laurence has been accommodating on your viewing. We appreciate you taking the time to leave a review and we will ensure to pass this on to him directly!Many Thanks,loc8me Team🍊
1/5
TrustpilotWORST EXPERIENCE EVER
I Gave one start because there was no option for zero, never ever book your tenancy from this agency, I was a tenant in Hull and this was my worst experience ever, the employees are too rude, they only want your money, they are not co operative, they charged me unnecessary fees on my deposit and took almost 60 percent of the deposit amount. I have never heard anything better of this agency from other and neither did I felt one. It is worth sleeping in a street than renting place from this agency.
Hi Siddhartha,Thanks for taking the time to leave a review. We understand why you may feel like this, however as loc8me don't own the properties we have to follow a process with all maintenance issues reported. The condition a property is left in at check out determines the deposit deductions and this is dealt with by a third party company. We would be happy to discuss these matters in more depth with you if you would have the time.Kind regards,loc8me
5/5
TrustpilotA great team of people!
Finding an accomodation was a huge challenge for me so it was such a relief to finally find one from the right team, thank you to Ashley and Cynthia for their consistent patience and communication!
Hey Asha, Thank you for taking the time to leave your review. It's great to hear that Ashley and Cynthia were able to assist you with your accommodation! We will be sure to pass this feedback directly to the team.Kind regards,loc8me
5/5
TrustpilotFlat 8 viewing
Jake was very helpful and welcoming with the viewing. He provided a positive attitude and was ready to answer any questions my friend and I provided. Had a great sense of humour and definitely sold the place :)
Hi Layla-Rose,Thank you for your wonderful feedback about Jake. We are delighted to hear that he was very helpful and welcoming during your viewing!Kind regards, Siobhan - Branch Manager
5/5
TrustpilotAmazing service
Ashton made the whole experience simple by taking us first years step by step to get the house we wanted and for the price we wanted.
Hi Arjun,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me has been so positive. We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
1/5
TrustpilotA Nightmare Experience with Loc8te Me
A Nightmare Experience with Loc8te Me - Avoid at All Costs!My tenancy with Loc8te Me began in September 2022, and I regretfully must share my horrendous experience with this letting agency. It was nothing short of a nightmare from start to finish.Issues Faced:Failed Move-In: To kick things off, no one from Loc8te Me showed up on the agreed move-in day. The house was in a deplorable state - dirty, full of other people's trash, missing furniture, and, shockingly, they tried to blame us for these issues.Maintenance Nightmares: Throughout our tenancy, we faced constant issues with the house. It was shoddily maintained, and getting contractors out was a never-ending ordeal. Our concerns were repeatedly ignored, leaving us in a state of frustration.Mold Problems: The property developed black mold in various places, including hallways, bedrooms, and bathrooms. Shockingly, it took Loc8te Me over five months to take any action to address this serious health hazard.Hidden Bills: In December 2022, we were suddenly informed that we had been going over bills, which came as a complete surprise since they had failed to inform us about this issue during the entire tenancy. This lack of transparency was inexcusable.Deposit Nightmares: The ordeal continued even after our tenancy ended. It took Loc8te Me a staggering three months to return our deposit, with no updates provided during this time. To make matters worse, they charged us for a non-existent mess and failed to justify these charges adequately.My experience with Loc8te Me was nothing short of a nightmare, and I strongly advise against renting with this agency. Their lack of professionalism, poor maintenance, and disregard for tenants' well-being were beyond disappointing. In particular, Saskia was utterly useless and unhelpful throughout the entire process. Save yourself the stress and avoid Loc8te Me at all costs.
5/5
TrustpilotJack and the team in the Leicester…
Jack and the team in the Leicester office have done a fantastic job of letting our homes this academic year. Communication is always excellent and the results speak for themselves! Would highly recommend the team in Leicester.
Hey Jack, Thank you for your wonderful feed back about Amy, we are delighted to hear that she was very helpful throughout the viewing!Kind regards, loc8me
5/5
TrustpilotAmy was amazing on our viewing for 5…
Amy was amazing on our viewing for 5 bed houses. Her knowledge was amazing and she was incredibly helpful and polite I Cant recommend her enough!
Hi Jules,Thank you so much for your kind words and positive feedback. We are delighted to hear that Amy has been polite and informative throughout your house hunt. Thank you so much for taking the time to share your experiences.Many thanks,loc8me Team🍊
5/5
TrustpilotEve and Amy accompanied me for my…
Eve and Amy accompanied me for my viewings! They were really nice and patient, explaining the details of each property! It was a really great experience! Special thanks to Eve and Amy!
Hi Yiwen,Thank you for taking the time to leave your review! We are pleased to hear that our lettings team in Nottingham provided a positive experience for you; we have passed this feedback straight to them.Many thanks,loc8me Team
1/5
TrustpilotLoc8me Manchester are a shambles
Loc8me Manchester are a shambles - do not use. There are many accommodation agencies out there - avoid this one. Read the other reviews! As a parent of a University Student in a house that demands 2.5k rent a month, it is a disgrace. They have no heating, condensation dripping down the windows, mouldy walls - they're freezing cold and have no hot water. Complaining is farcical. They wait in all day for people to (supposedly) turn up - they don't arrive. Office staff are incompetent. This is only a couple of months in. They can't get anything fixed. The property is unsafe, unhealthy - they are all getting sick. The only sensible course of action is external escalation. Avoid.
1/5
TrustpilotTerrible company
Terrible company, they will try and find way to charge you more. Worst company to deal with, AVOID LIKE THE PLAGUE - Lincoln Branch.
Hi Yash, I am sorry to see that your experience with loc8me resulted in a one-star review. I have spoken to the Property Manager who will reach out to you directly regarding your complaint. If you have any further issues, please do not hesitate to email me directly at rikhil@loc8me.co.uk Many thanks, Rik - Branch Manager
5/5
TrustpilotNice Experience
Markhim is a great agent. During the viewing, he was patient with all ofour questions and familiar with the house. and surrounding area. A nice experience.
Hi there,We appreciate you sharing your positive viewing experience - I will make sure to pass on your feedback on to Markhim!Many thanks,loc8me Team🍊
5/5
TrustpilotExcellent help from Durham loc8me
Markhim was very helpful showing us around and really lovely about everything. In general everyone I've spoken to from Durham loc8me have been lovely, a great team.
Hey Ben, We're happy to hear that Markhim and the Durham team were helpful and kind - we will be sure to pass the feedback onto the team!Kind regards, loc8me
5/5
TrustpilotAmazing experience living with loc8me
Hi, Thank you for your wonderful review! It’s great to hear that Gabby and Fran resolved the initial issues quickly and that you’ve had an amazing experience in your new home. We’ll be sure to pass your kind feedback on to them. Thank you, loc8me Team 🍊
1/5
TrustpilotAwful experience
We have had an awful experience with this company as students and will not be using them again next year !! This is in their Loughborough branch. I can’t speak for other branches. I have seen reviews on here about the same assets manager that we have had and I can agree. They are awful. They are awful at communicating and get things wrong all the time. No keys ready, disgustingly dirty house that hasn’t been cleaned by move in day. Back door that doesn’t lock. Mould everywhere that they said they had fixed but that is not true. The people in higher positions are rude and do not care. They have poor communication with their landlords so things do not get sorted. We paid rent and the house was not liveable. Ended up doing a deep clean myself even after they said they then got cleaners in because it was disgusting. It stunk of smoke, smoke stained walls, water damage, windows that don’t open, back door that doesn’t lock, the list goes on and on. It is expensive rent for what we are being given and I think it’s disgusting that they expect students to just roll over and deal with it. They rave about their fancy expensive properties because they actually take care of those. Their sub par stereotypical student houses they couldn’t care less. Avoid at all costs if I were you.
Hi Iz, We are sorry to hear about your experience, and we regret that our service in Loughborough fell so short of your expectations. We understand how frustrating and disappointing this must have been, especially when it came to moving into a home that was not up to the standard you deserved.Please accept our sincerest apologies for the issues you encountered.Many Thanks Siobhan
1/5
TrustpilotHorrendous customer service over our tenancy
We signed onto a year tenancy in Loughborough for a student house. Brilliant house with newish furnishings. However, loc8me made any process horrible. They would not respond to our queries or complaints on the WhatsApp chat for urgent matters. Their admin even leaving the group chat once instead of responding. They took a month to take a metre reading for us after numerous calls and chase ups because they had locked a room and kept sending people to get one without the keys. Their team was unbelievably disconnected with no track of enquiries being kept for different staff members to refer to. We got the feeling it was just useless, lazy and irresponsible students working there. You would call in the morning and then have to call in the afternoon to remind them of what you said which they had no record about and would proceed to not complete what they said in the time frame. When adjusting the contract to swap a member of the house they were useless, constantly sending over the contract with the wrong price and making information have to be redone nearly 10 times which represents a mindless system. Luckily the owners of the house were brilliant and would end up just completing repairs themselves instead of Loc8me. Loc8me overall came across as horrendously organised, horrendous at communication and using non-sensical systems. I would hate to have to live with them again.
Thank you for sharing your honest feedback with us. We are truly sorry to hear that your experience with loc8me did not meet your expectations and we appreciate you taking the time to outline your concerns. We would like the opportunity to investigate and hopefully rebuild our future relationship with you. Please could you contact me directly at siobhan@loc8me.co.ukKind regards, Siobhan
5/5
TrustpilotI rent my house in Nottingham via…
I rent my house in Nottingham via loc8me. I have dealt with Christian who is quick and efficient to deal with my requests and has answered any questions I have very promptly! Would recommend. Thanks Christian
Hey, Thank you for your kind words and recognising the expertise of our staff, we hope you enjoy your stay with us this year!Kind regards, loc8me
5/5
TrustpilotAmy was really helpful and kind
Amy was really helpful and kind, she answered our questions well. She was very professional but also gave us a great insight into the house.
Hi Isobel,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Amy specifically has been super helpful and informative throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotSuch a lovely letting agent
Such a lovely letting agent! Aisha made us feel so welcome and provided us with an abundance of information. So so happy with our viewing today and look forward to our new home in Leeds :)
Hi Amelia,Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with loc8me Leeds, and we hope you enjoy the rest of your time with us in your new home🧡Many thanks,loc8me Team
5/5
TrustpilotHad a smooth experience when moving out…
Had a smooth experience when moving out and Connor helped facilitate the process very well
Hey, Thank you for your review! We're so pleased to hear you had a smooth move-out experience and that Connor was able to help make the process straightforward. Many thanks, loc8me Team 🍊
5/5
TrustpilotBath Properties
Was shown three properties by Francesca, who very kindly drove us to the second and third locations. Despite the heavy rain we had found ourselves caught in, she was incredibly friendly and helpful.
Hi Keisha, Thanks for the lovely feedback! It is great to hear that Francesca was super friendly and kept the energy up despite the weather -we’ll be sure to share this with her! Many thanks, loc8me Team🍊
5/5
TrustpilotRikhil has been very helpful towards me…
Rikhil has been very helpful towards me helping me expand my cleaning business with loc8me. Very warm and welcoming bunch of team at the Leicester branch!
Hey Chloe, We're delighted to hear that Rikhil was able to assist you with expanding your cleaning business. We will be sure to pass this feedback onto Rikhil and the Leicester team!Kind regards,loc8me
5/5
TrustpilotEmma Rogers Dutton has been warm
Emma Rogers Dutton has been warm, friendly and professional. Emma has helped me from the first day since I moved in and I’m very grateful.
Hi Darryl,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Emma! We are pleased to hear you have received such a friendly and professional service - we hope you enjoy the rest of your tenancy with us.Many thanks,loc8me Team🍊
5/5
TrustpilotHappy Tenants
Recently moved into a property with loc8me in hull and it has been nothing but lovely. Me and my friend have so much useful help from our property manager Lydia, it’s been nothing but a pleasant interactions so far. We have only been at the place for 2 months but so far all our needs have been met. This property is really nice and the team are really helpful and supportive.
Hi Thendai,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me over the past two months has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know Lydia has met your expectations. I will pass on your kind words to her directly!Many thanks,loc8me Team🍊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
loc8me's Durham office has 649 reviews across 1 platform: 649 on Trustpilot (across the whole business).
loc8me Durham is rated 4.3 out of 5 across all 649 reviews.
loc8me Durham, 85 New Elvet, Durham, DH1 3AQ.
