1/5
TrustpilotPoor customer service
We had a house booked for September. They cancel the contract give us no compensation or no help to find a new house quite sad to be honest.
Trusted Agent profile · Durham
loc8me Durham reviews
★★★★★
649 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 649 reviews on 1 platform. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent
Loc8me very efficient
Agent replied · 16 June 2024
Hi Nancy, Thanks for the feedback, we are glad to hear you're happy with our services!Kind regards, loc8me
1/5
TrustpilotAvoid
Could not emphasise this enough but stay away. They have been trying to lie about rent payments to get more money off us. It is near impossible to get a response to a phone call, email or text. Would avoid at all costs
5/5
Trustpilotcynthia and lily customer service was…
cynthia and lily customer service was fantastic
5/5
TrustpilotKush
KushKush has provided a way to considered our needs and diligently pushed for us to be satisfied. He has been considerate and patient with us and I am really grateful as most would continue to another potential tenant without any consideration. For this I am extremely grateful
1/5
TrustpilotShambles.
Shambles.Nottingham office ineffective and unresponsive.
Agent replied · 16 June 2024
We are disappointed to hear that you haven't had a great experience with loc8me, our Branch Manager would like to give you a call. As we are unable to trace you as a tenant, please contact the office at your earliest convenience on 0115 671 3808.
4/5
TrustpilotMy experience with loc8me was very…
My experience with loc8me was very positive. I applied for an apartment and paid the £200 deposit. Unfortunately due to my own fault, I could not secure a guarantor. Loc8me was fast to refund my deposit. I found that they was very helpful.
2/5
TrustpilotArrived late at the property
Arrived late at the property, then proceeded to give us the wrong price for the year we specifically asked for. Went through another provider for these reasons.
5/5
TrustpilotKornelia in the Leicester office always…
Kornelia in the Leicester office always goes above and beyond and has looked after us all incredibly well! So much so, we’re staying for next year!
1/5
TrustpilotWould not rent with Loc8me again
Poorly run company. Who did not hold deposit in a 'Deposit Protection Scheme'. Difficult to get hold of to raise maintenance issues, the online portal just seems to generate tickets that do not get resolved. No Carbon Monoxide alarm. Only now just registering properties correctly as HMO's and fitting emergency lighting etc, but its all a little too late
1/5
TrustpilotLoc8me is a terrible agency
Loc8me is a terrible agency, with high rent prices and low quality rooms/houses. Please avoid them as much as you can.Everyone is complaining. If you see a good review, it's been paid for.
1/5
TrustpilotI hate this company- cannot manage
I hate this company- cannot manage, update or sort issues out at all
1/5
TrustpilotSTAY AWAY FROM LOC8ME
Do not purchase the non-refundable lifestyle package over the deposit. They promise to cover any minor damages at the end of tenancy, which is an absolute lie. They have conned us out of £400 and are expecting further money for damages. Save yourself the stress and use a more reputable letting agency.
1/5
TrustpilotUnhelpful
Unhelpful, rude, never respond are just a few of the issues. They are just in it for the money. Never use these people, the worst in customer service
5/5
TrustpilotA very pleasant experience
Have recently been dealing with a young lady called Caitlin. She was extremely helpful and answered all the queries I had. She was very polite and knowledgeable
1/5
TrustpilotDon’t pick up the phone
Don’t pick up the phone, nothings dont in time for move in date, don’t take into consideration personal student wellbeing and nothing works
1/5
TrustpilotDO NOT USE…
This company is liability DO NOT USE they take the money and run they need to be absolved ASAP
1/5
TrustpilotComplete joke of a letting agency
Complete joke of a letting agency. They will try to con you out of your deposit and charge you extra, complete scam avoid if you know what’s good for you.
1/5
TrustpilotShocking handling of dispute
Shocking handling of dispute regarding lack of sufficient heating, despite being chased frequently. Would never rent with this agent again.
1/5
TrustpilotWorst agency ever
Worst agency ever. Lack of intimicy, people go and leave in the flat for whatever reason, problem with the rent because of the exchange rate, do not trust them.
5/5
TrustpilotGreat customer service
Spoke to a young man named Kush. He answered all of my questions was knowledgeable and polite.
1/5
TrustpilotTerrible customer service
Terrible customer service, staff unresponsive.Only care about getting your rent not interested in sorting issues or returning your deposit.Would not recommend at all
5/5
TrustpilotGeorgia and Amy were great
Rating only, no written review.
Agent replied · 22 September 2026
Hey, Thank you for your kind review! We're so pleased to hear you had a great experience. We really appreciate your feedback. Many thanks, loc8me Team
5/5
TrustpilotTalked to kush today who was extreamly…
Talked to kush today who was extreamly helpful, thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about loc8me Durham
How many reviews does loc8me Durham have?
loc8me's Durham office has 649 reviews across 1 platform: 649 on Trustpilot (across the whole business).
What is loc8me Durham's rating?
loc8me Durham is rated 4.3 out of 5 across all 649 reviews.
Where is loc8me's Durham office?
loc8me Durham, 85 New Elvet, Durham, DH1 3AQ.
