loc8me reviews

★★★★★ 5/5

Trustpilot

Excellent help

A big thank you to Aaron for helping us find a house. He helped the process be less stressful and listened to everything we had to say and showed us all the houses that fit what we were looking for. We were worried about the house hunting due to it being January, but Aaron helped us find houses and kept us updated.

Evie · 15 February 2026

★★★★★ 5/5

Trustpilot

Phil G

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bits around the property. Everything was done to a really high standard.

Jessica · 5 March 2026

★★★★★ 5/5

Trustpilot

Easy and smooth experience

As my first experience as landlord I was a bit nervous about the outcome but Emma, Izzy and the team from Hull Agency guided me and took care of everything. The whole process was easy and smooth with great and fast communication.

Sanjin · 3 March 2026

★★★★★ 4/5

Trustpilot

A great choice when looking for student accommodation in Durham

We were struggling to find a company that would work well with us, especially when we're a mix of international and domestic students. These guys were super easy to discuss with and we are happy with the property we settled on. When showing us around it, Markhim was very well informed and was able to answer all our questions and concerns.Of course, we haven't lived in the property yet and so can't review what that's like with this company, but from what I've heard and seen, these guys work well with students and are a great choice when looking for accommodation.

Harriet · 9 December 2024

★★★★★ 1/5

Trustpilot

I can not express deepest regrets…

I can not express my deepest regrets upon signing up as a guarantor for a friend's with loc8me. The process for getting the room went smoothly without a doubt but the biggest disappointment was when my from picked the keys and got to the apartment. The entrance key given didn't work, he had to call three times for the correct key to be sent which took 40 minutes. Once entering room it was a shock. The room that initially was shown to him and he like, was the same room code that was given to him. They have allocated a different room for him amd the room hasn't been cleaned. Stains on the tables and dirt was everywhere. The bed in the room is very old and the mattress definitely needs changing. It wasn't to a British standard mattress to sleep on. The walls of the room is dirty, inside of drawers was a massive eye sight. Even the guy from the agency commented that all these things wasn't there when their view together and I wasn't the same room. He was Stan. Did advised for pictures to be taken and sent to the agent . Why the room swap, only God knows. The Kitchen didn't look like it's been cleaned for weeks but when we view it was nice but all changed om moving in date. My friend couldn't spend his first night there, he had to rebook the Air B & B back to go back and spend the night there. I was a big disappointment. I am shocked and I am going to complain to the agent to findout why they gave a different room and the room door even couldn't lock. Everything was just bad to the highest degree.

Nii · 7 November 2024

★★★★★ 5/5

Trustpilot

Top notch experience

The process of renting a property with loc8 me Loughborough is simple, compared to some other agencies. The customer service is top notch. As someone who worked in the customer service sector and was taught a high standard, I don't often find myself being surprised by customer service. The Loughborough branch team surprised me, so big thumbs up for that. The staff are extremely friendly and even when concerns arise, nothing is ever a problem for the staff. The staff work tirelessly to make sure every concern that arises is dealt with, to the best of their ability. The communication is great. Reporting maintenance is very simple too. Considering the amount of beds that have to be turned around, in the time that loc8 me have to do it and still have great service, it's outstanding. loc8 me, have gone above and beyond expectations in my eyes.

Jamie · 28 September 2024

★★★★★ 1/5

Trustpilot

Worst agency to book through.

DO NOT BOOK WITH LOC8ME! If i could give 0 stars i would, i’ve never seen such an unprofessional and unethical agency especially towards students!!! They take advantage of the vulnerability of students, I was supposed to move into one of their accommodations but after they added me to the residents whatsapp group chat and i’ve seen the disgusting state they live in and how the manager acts on it ( they don’t) and the amount of times people complain and how long it takes for maintenance to fix things, I had asked for my contract to be terminated. One of the letting agents, Molly has been nothing but rude, disrespectful and they all don’t know about each other they all say different things to me Molly had said there will be a “name fee change” on the tenancy release documents even though they are changing that “contract” on word themselves and one of her colleagues had said my deposit will be refunded in full as i’ve never moved in. Another time I had to call them because they were harassing me with emails and messages with links to make a payment of £2,346 upfront for the first instalment of rent EVEN AFTER I WAS RELEASED FROM MY CONTRACT, they were speaking over me on the phone not letting me explain what the issue was and just overall extremely rude. They continued to send me notifications to make payments for WEEKS after i had signed the deed of contract. A whole mess, 0 communication and unprofessional. I strongly recommend to not book anything through this agency.

Larissa · 13 September 2024

★★★★★ 1/5

Trustpilot

FrustrateMe: How Loc8me tried to take our money - do not recommend!

If I could give 0 stars, I would. Our experience with Loc8me has been nothing short of a nightmare. This company is the embodiment of everything wrong with student housing.We signed a years tenancy with a student house in Loughborough, with so far a smooth sailing process in terms of house viewings and contract signings. However, once we moved in, things took a turn for the worse.Dealing with Loc8me was like pulling teeth. First off, our wifi was awful and did not reach all the rooms in the house, despite the property being small. My housemate contacted Loc8me and over a week later, nothing had been done about it. This meant she had to rely on her mobile data which ran out and meant she had to pay extra costs. Loc8me promised a booster but this was not installed until almost two months later.Onto our deposit, which was honestly the most frustrating and unfair thing that no student should have to deal with. We paid £450 out of our own pocket for this deposit, and were careful and treated the house with nothing but respect all year, despite water damage and peeling paint in our house upon moving in.Our keys were handed in mid June and we were told our deposit would be returned two weeks later. However, this could not be further from the truth and as of now, almost 2 months later, we do not have our full deposit back. After waiting weeks and hearing nothing, Loc8me had the audacity to charge us £180 worth of damage. Upon looking at the "evidence" that was provided with this, Loc8me sent us pictures of mattress and carpet stains, claiming it was us. There was no prior communication regarding these stains. However, upon looking at the move in report photos sent beforehand, these stains were present before we had even got the keys to our house. These charges were blatantly fabricated and a clear attempt to rob us out of our money in a completely unprofessional way. Upon mentioning this in the WhatsApp chat, they hastily changed it to £126, again for alleged "stains". Once again, we proved them wrong, as we had our own photos of the property from before the tenancy started, with the stains already present.We disputed these outrageous claims on MyDeposits. Since then, it has taken over a month to "assess" and we still have no deposit back. Loc8me have been incredibly unprofessional and have not even apologised for trying to falsely charge us. They have been nothing but inconsiderate, dismissive and uncooperative. This entire process was designed to frustrate us into giving up.In particular, Laurie Bingham has been one of the worst individuals in this process so far, representing to us the true colours of Loc8me. She has been rude, unhelpful and above all incompetent. It is a complete shock how this woman has not been sued.Loc8me is a scam operation that preys on students. If you value your sanity and your wallet, stay FAR away from this company. They don't care about their tenants - only how much they can squeeze out of them. I would rather sleep on the streets than deal with Loc8me again

Anon · 21 August 2024

★★★★★ 5/5

Trustpilot

I spoke to Ella in the Leicester branch…

I spoke to Ella in the Leicester branch today regarding the contract that my daughter needs to sign and she was really helpful, she understood my questions and advised professionally. Thank you Ella, much appreciated.

Laura · 16 January 2026

★★★★★ 5/5

Trustpilot

I had two Viewing with Loc8me in…

I had two Viewing with Loc8me in different periods. Both of the agents, Amy and Luca were very helpful and friendly. Especially Amy, even tho I couldn't take the room that time I met her, she was so helpful and friendly. Helped me with everything I needed. Very responsive to my questions and my calls. So far, I had a veru good experience with Loc8me and I would strongly recommended to them.

May · 2 December 2024

★★★★★ 5/5

Trustpilot

Great Experience

I booked the property with Loc8me Hull for coming Academic year September 2024. From selecting the property to finalising the contract, the whole process were too smooth. Special thanks to Lydia and Branch Manager Emma who helped me with every question asked. The real problem came when my plan to study at the University of Hull got cancelled and I had to cancel the agreement. I was worried to find a replacement for this contract but Lydia really helped me with finding a replacement and they finally found one for me. I'll personally recommend Izzy lettings if anyone is looking for place to stay for 2 reasons, 1 they got good properties with reasonable rent and 2nd for their support throughout and quick response to all the queries. Thank you! :)

Hritik · 24 July 2024

★★★★★ 1/5

Trustpilot

Taking Formal Action!

I will now be taking formal action and take this to the next level. Considering i had only days left to find a replacement tenant i still have had NO support or work done on YOUR end, in order to succeed at this due to utter incompetence of Loc8me. We have been left hung out to dry from March, despite the risk of being left liable to costs as soon as the 1st July comes, despite finding replacement tenants the day before.We have been looking to terminate our contract early before our move in date, from March. We were due to move in on the 2nd July, however no longer wanted the property due to inconvenience's and unprofessionalism. This has been liaised with their team, by passing on new interests of people who would take the property, however the responses were appalling and someone who was ready to sign the contract on that day was not contacted. Many people were waiting to be contacted back but had’nt received responses. Their excuse was: THEY GOT LOGGED OUT THEIR WHATSAPP ACCOUNT!As well as this we must state, that after we had shown interest and placed the deposit down, the Price of the property PCM had been changed and we have proof of this. Can this also please be further looked into as we do understand this should not be the case. We are constantly being told we’d have to pay if we can’t find tenants, but months have gone by and nobody has helped us which is unfair!There is still no progress here nor aid in concluding this tenancy despite tenants being found CLEARLY. It almost feels prolonged intentionally at this moment in time, and both myself and my sister are now considering legal action. We feel swindled. Not only this, many reviews regarding loc8me online, express the same level poor experiences that we are currently having and can relate to. As well as this when we tried to Liaise with various members of your team, Molly & Liv, especially Siohban (Branch manager) who responded to another review i posted asking me to email her, but i haven’t received a response at all. Molly went on annual leave so there was no one for us to contact or communicate with, therefore we had over a month where we had no one to communicate with or pass further interested tenants on to.

Lauryn · 6 July 2024

★★★★★ 4/5

Trustpilot

Major things to note

To be fair, the Agency has a lot of amazing staffs, especially Amy and Eve. I decided to sign my contract with them, Just because of their commitment and sincere desire to make the place a comfortable one for me.However, I do not like the fact that when a room is already taken it is still placed on viewing for another potential tenant.I also don’t like the way certain questions are being answered, it only shows that they lack communication skills.

Beloved · 3 July 2024

★★★★★ 5/5

Trustpilot

Amazing service

I recently had the pleasure of working with Caitlin at Loc8me, and I cannot say enough about how amazing the experience was. From start to finish, Caitlin was incredibly helpful and patient, guiding us through what turned out to be a not-so-smooth process with unwavering support.One of the standout parts of Caitlin's service was her exceptional patience. Finding houses especially so late in the year can be stressful and complicated, but Caitlin's calm and composed energy was exactly what we needed. She took the time to listen to our concerns, answer our countless questions, and provide valuable insights that helped us make informed decisions.Caitlin was also incredibly accommodating of all our requests. Whether it was scheduling last-minute viewings, adjusting plans to fit our busy schedules, or addressing specific needs and preferences, she went above and beyond to ensure we were completely satisfied. Her flexibility and willingness to adapt to our needs truly made a difference.Overall, the service Caitlin provided was nothing short of outstanding. Her professionalism, dedication, and genuine care for her clients are evident in everything she does. If you're looking for someone who will go the extra mile to help you find the best student house for you, I wholeheartedly recommend Caitlin. She is a true gem!

Lauryn · 28 June 2024

★★★★★ 1/5

Trustpilot

Didn't have a house for half a year

Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.

Luke · 21 January 2026

★★★★★ 5/5

Trustpilot

Excellent Service…

I had a fantastic experience working with Loc8me, who helped me find the perfect house share. The staff were very professional, friendly, and highly responsive, especially Amy. They took the time to understand my needs and preferences, showing me several rooms that matched my criteria.Amy, one of the letting agents, showed me around the area I booked for viewing. Her excellent customer service made finding a house share a smooth and enjoyable experience. I highly recommend loc8me to anyone looking for a property!

Diane · 7 June 2024

★★★★★ 1/5

Trustpilot

Hidden fees, rip off and court threats

This loc8me.co.uk is a rip off to those the rent there rooms. I rented a room with the intentions to stay in the property for a year or more, a single room which was £458.38. I move in 2nd March '24, April increasement, the following more the added £75. The next month l was informed to vacate the room with court theaten. I left before the time and the withheld my deposit. RIP OFF is the others of the day with the letting agency. I am going to seek help to get my deposit back. St James Road LE2The loc.8me provided nothing in the property for a month l had to clean my room with brush, very dirty leting agency, there maintains was zero. Toilet was leaking, the loc8me was hell. The don't bother about the people that the let they property all the care for was profit.

Ugo · 7 June 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of viewing…

I recently had the pleasure of viewing a studio flat in Nottingham with Amy, and I couldn’t be more impressed. The flats were fantastic, perfectly situated in a vibrant and convenient area. The neighborhood felt safe and welcoming, with plenty of amenities nearby, making it an ideal location.Amy was amazing throughout the entire process. She was incredibly helpful, answering all of my questions with patience and professionalism. Her knowledge of the area and the properties was evident, and she made sure I felt comfortable and well-informed every step of the way.

Pkay · 7 June 2024

★★★★★ 5/5

Trustpilot

Landlord Experience

As a landlord, I can't express enough how pleased I am with the outstanding service provided by loc8me and my property manager, Rikhil. From the very beginning, Rikhil has been a true professional, handling every aspect of property management with exceptional care and efficiency.Rikhil's attention to detail and proactive approach have made my experience as a landlord incredibly smooth. He always keeps me informed about the status of my property, promptly addresses any issues that arise, and ensures that my tenants are happy and well taken care of. His dedication and expertise have truly exceeded my expectations.The team at loc8me has also been fantastic, offering seamless support and consistently demonstrating their commitment to excellence. Thanks to Rikhil and loc8me, I have complete peace of mind knowing that my property is in the best hands.I highly recommend loc8me and Rikhil to any landlord looking for top-notch property management services. Thank you for your exceptional work!

James · 7 June 2024

★★★★★ 5/5

Trustpilot

A great company to work for

I joined Loc8me 2 months ago as the Accounts Manager from a completely different sector. The support I have received from my line Manager, Helen has been amazing. Helen has gone over and above in supporting my transition into the business and is always open to new ideas and suggestions, encouraging confidence so that I can bring in positive changes to my team and the business. Loc8me is a great company to work for and very passionate in what they do, which is very evident across the business. I am looking forward to my journey with Loc8me and building relationships with both internal and external stakeholders.

Rosy · 7 June 2024

★★★★★ 2/5

Trustpilot

Poor communication

Loc8me has recently merged with our current housing agency and our first experience with them was disappointing. Me and my housemates (not all) were added to a WhatsApp group chat where primary communications took place which I find to be unprofessional and untrustworthy. We had issues with dates on our tenancy agreement that we flagged on the 9th of December and didn't get any assistance until the 8th of January after having to call to chase them up. It then took another 4 days of calling everyday to finally get the issue resolved. We are unable to pay our rent through the app and they insist we use details sent through WhatsApp. Again I find this unprofessional and untrustworthy especially with such a large sum of money, but even after calling again to express our concerns nothing was resolved.

Lily · 15 January 2026

★★★★★ 5/5

Trustpilot

Outstanding management

Since our previous landlord sold our property, it has been managed by Loc8me for the past 3-4 months. They have done a far better job at maintaining it, including repairs, maintenance, and resolving a serious mold issue. Freya (1) has been phenomenal in communicating with us about property issues, house viewings, and scheduled work. Cohen is a top bloke and has also been super helpful with resolving property issues. Freya (1), Cohen, and Freya (2) have all been amazing overall. If you’re looking for hidden gems in Bristol, they are the ones.

Harrison · 31 May 2024

★★★★★ 5/5

Trustpilot

Lawrence

Lawrence from Admin was amongst the only competent staff who ought to be commended with greater responsibility in the organisation as he's shown to be friendly , understanding and capable of making things work.Also Sophie from accounts who was very polite and crisp in her communication.Bo was great at showing us the property as well and gave great first impressions.Locae does need more of such individuals in the organisation to oversee it's poor dealings.

Karthikeyan · 8 September 2024

★★★★★ 5/5

Trustpilot

Great!

Loca8me recently took over the bywater house property in Birmingham and honestly, it was really poor initially as the manager totally lacked empathy about the ongoing maintenance issues and surely was not very responsive and nice. Things completely changed when Emma Rogers took over as the property manager. She is nothing but kind, understanding and very much responsive. It's not every day that I get to see someone going above and beyond for their clients, tenants and mainly their job. Emma is very approachable and is always there regardless of what time/day it is, she makes sure to put her tenants first which I have never seen with any of the previous managers. At the same time, she is also very transparent about everything which makes her the best! I have extended my contract for another year now as Emma has made things really smooth. Thank you :)

Ramya · 27 May 2024